Perfumania

This afternoon I purchased a well-known cologne at Perfumania for $75.99. Tag on cologne listed regular price as over $100. I checked the same cologne on line, delivered before Christmas for $59.

Perfumania ain't what it used to be as a discount perfume outlet.

Good Afternoon, On behalf of Perfumania, I would like to personally apologize for the inconvenience you’ve encountered with your recent orderI have spoken with our Sales Audit Department and they have confirmed that a refund in the amount of $has been processed as requestedI’ve attached the supporting documentation for this refundPlease accept our sincerest apologiesWe truly appreciate your business and we value you as a Perfumania CustomerPlease feel free to reach out to me directly should you have any further questions or concernsThank you, Bonnie S [redacted] Director of Retail Operations Perfumania Inc [redacted]

Good afternoon [redacted] ***, We apologize for the inconvenience, but we did verify with our Sales Audit Department that you were refunded on December [redacted] in the amount for $ Please check with your bank to verify this informationThank you for shopping with Perfumania [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business refuses accept they sent me a fake and did nothing to correct the issue on my transaction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2017/03/15) */ Vehicle was sold Begley's Automotive Group Inc [redacted] In XXXXX XXX-XXX-XXXX 3/15/ Case # XXXXXXXX In regards to Jeep Vin# 1J8FT28W18DXXXXXX sold on 02/24/Case # XXXXXXXX Customer & his daughter came into our business on Feb 24,asking about the the above Jeep, [redacted] gave him the price, answered his questions and offered for customer to take Jeep out on a test driveCustomer was told to keep it out for a few hours have it checked out whatever he wanted to do just be back before we closed at 6pm Customer came back after test driving the Jeep, he made an offer which we accepted as the paper work was being done Customer ask when the last oil change was [redacted] adviced customer to check and change oil as soon as possible so he could start with his own recordsCustomer said he understood and that made sense Customer was made aware that Jeep was sold no Warranty of any kindHe signed all the paper work including paper work About a week later customer called spoke to [redacted] and stated Jeep was having issues, customer told [redacted] then that the had the oil had been changed in the Jeep [redacted] explained again that vehicle was purchased AS-IS, he explained that no carlot would sell a vehicle for [redacted] with no warranty and then return customers money if something happened to itCustomer kept insisting so [redacted] finally told customer he would talk to his boss to see if there was anything we could do to help this was on a FridayCustomer called back on Sat around noon and [redacted] told him that it would be Monday before he could get an answer from his bossCustomer ask [redacted] to call him as soon as he found anything out [redacted] appoligized again to customer and explained that if he had known anything was wrong with the Jeep he would have told them and sold them something else Monday Morning [redacted] went over the deal with his boss and his boss explained that there was nothing we would doVehicle was sold we were not going to refund any money [redacted] called customer and explained again that vehicle was sold and there was nothing [redacted] could do Customer then advised [redacted] that he was going to put bad publicity on social media and take us to court We are sorry this happened but customer test drove vehicle and had a responsibility to have vehcile checked out before purchasingWe have been in business for almost yrs and this has only happened a couple timesWe try to do good business and care about our customers but also cannot warranty vehicles sold AS-IS Sincerely [redacted] ________________

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The fragrance I purchased is no longer available on [redacted] (Issey Miyake for Men)Will Perfumania refund me the difference if I place my order on [redacted] instead and send Perfumania the invoice?] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe perfume can be shipped to [redacted] Sincerely, [redacted]

Good Morning, We sincerely apologize for the inconvenience you experienced with [redacted] delivering your Perfumania order; unfortunately this was out of our controlIn speaking with our Sales Audit Department, they finalized the [redacted] investigation on December *** and a refund in the amount of $was processed on December ***It may take to business days for this amount to show on your account [redacted] Investigations are a timely process and can take up to days until finalized, we apologize that we could not process this refund sooner In reviewing your order details, we are out of stock on the D&G Light Blue Gift Set and the Marc Jacobs Dot Gift Set however we do have the Burberry Women’s oz available and at no cost to you, we will ship this item overnight to arrive to you by tomorrow, Wednesday December ***Please let us know if you would like to move forward with this option and which address you would like this product to be shipped to as your Billing and Shipping information is different on your initial orderWe look forward to hearing back from you, thank you! Bonnie S [redacted] Director of Retail Operations Perfumania Holdings, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Good Afternoon, I have spoken with our Sales Audit Department and they have processed a refund in the amount of $This amount will show in your account within the next to business daysPlease feel free to reach out to me directly should you have any further questions or concerns, thank you! Bonnie S*** Director of Retail Operations ***
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Good Afternoon *** ***, On behalf of Perfumania, I would like to personally apologize for the discrepancy you encountered with your refundOur records indicate that this package was received back at our Warehouse on Friday, February *** In speaking with our Sales Audit Department,
your account was refunded in the amount of $through PayPal on Friday, February *** 2017, business days after we received your packageI’ve attached a screenshot of your refund within our system recordsI truly apologize that you had an unpleasant Customer shopping experience with Perfumania and would like to offer you a $Perfumania Gift Card that you can utilize on *** and/or in one of our retail store locationsWe truly appreciate your business and we value you as a Perfumania CustomerPlease let me know if the address below would be the best shipping address to send this Gift Card too *** *** *** ***
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*** ** *** I look forward to your response, thank you! - Bonnie S*** Director of Retail Operations Perfumania ** *** *** *** **
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Good Afternoon, I sincerely apologize for the inconvenience you encountered with your *** orderThis particular item was a top seller this past month and unfortunately it went out of stockThis was the reasoning behind your order cancellationThe lack of communication on our end
however is not acceptable and I can assure you that I will be speaking with our internal Departments to ensure this does not take place againWe’ve fortunately received a new shipment in this week of L'Eau D'issey Pour Homme For Men oz EDT Spray and I would like to send you this fragrance at no cost to help compensate for the lack of communication on our partPlease let me know if the shipping address from your initial order would be the best address to send this fragrance tooWe truly appreciate your business and we value you as a Perfumania Customer. I look forward to your response. Thank you, Bonnie S*** Director of Retail Operations ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hi ***,I would like to thank you for all you help, it seems like you are the only one that cares.However, why is the refund only $45.00? I was told to returned both items Chrome Azzaro and White DiamondsYou received BOTH items, but you are refunding only ONE?????The refund amount is $not $Please make sure that my full refund gets process, and about the address for the gift card that you are offering;It is the same address on file: I am not sure if I should write it on here because this file/complaint may be viewable to other consumers.I will forward all the emails that I had exchange with perfumania customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We can assure you that we purchase Carolina Herrera directly from the manufacturerThe pictures you’ve provided through our Social Media channels represent a fragrance that we neither carry in stores nor sell on our websitePerfumania does not carry or sell any imitations, old, or used itemsWe
have completed a quality control investigation in our warehouse on all of the CH for Men by Carolina HerreraAll of the fragrance bottles represent the image from our website with the proper CH monogramingWe stand behind the authenticity of our products and unfortunately, the images of the fragrance bottle you’ve submitted is not a product we carryUnfortunately, you will need to take this up directly with Puig, the manufacturer of Carolina Herrera whom we exclusively purchase this merchandise from.Thank you,Bonnie S*Director of Retail OperationsPerfumania** *** *** *** **
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We sincerely apologize for the inconvenience you experienced with the product you purchased on ***I have spoken with our Sales Audit Department and they have informed me that a refund has been processed in the amount of $45.04, for the Azzaro Chrome you returned to our warehouse
You should see these funds back in your account within to business days. I would like to send you a $Perfumania Gift Card (that can be used online or in stores) in hopes that you will allow us to better serve you on a future orderPlease let me know if the shipping address from your Perfumania order is an acceptable location to send this gift card toWe truly appreciate your business and we value you as a Perfumania CustomerI look forward to your response Thank you, Bonnie S*** Director of Retail Operations Perfumania ** *** *** *** **
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have placed a new order - Order Number Is ***
As I have added one more item to the order I am listing below the price paid with and without the additional item:WITHOUT***Accordingly, please refund $to my card ($- $58.86).Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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I’ve spoken with our Sales Audit Department again and the remaining amount of your refund has been processedYour total order amount ($73.72) has been credited back to your accountI apologize for the inconvenience this entire situation has caused youI will be sure to utilize the address from your order when sending your Perfumania Gift CardPlease feel free to reach out to me directly should you have any further questions or concerns, thank you! Thank you,Bonnie S*Director of Retail OperationsPerfumania** *** *** *** **
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Good Afternoon, I apologize for the discrepancy you’ve encountered with your *** orderIn reviewing your order details, it shows that our Sales Audit Department did in fact reach out to the card holding Bank for address verification purposesThe Bank was not able to verify this
information, as the card used for this purchase is an unregistered *** gift cardDue to the Bank not being able to verify this information, we could not authorize this transactionIn visiting ***’s website, the below verbiage is stated within the *** Gift Card section: (***) Register your card to make online and phone purchases “To register, either call the issuer, or visit their websiteYour issuer should supply this information to you when you receive the card or it may be available on the card itselfWhen you make an online or phone purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when registering your card in order to avoid declines.” I’ve also provided a screenshot of your order details which show that your purchase amounted to $and not the $that you've disputing in your initial statement to the Revdex.com. I apologize that we were not able to authorize your online transactionShould you choose to register your *** Gift Card, I can assure you that this issue will not take place again when ordering from ***Please know that Perfumania does not initiate or take part in scams to capture Customer informationWe value each and every one of our Customers and we hope that we are able to better service you with a future purchaseShould you have any further questions or concerns, please feel free to reach out to me directly Thank you, Bonnie S*** Director of Retail Operations ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unfortunately Perfumania is not being sincere.It is very clear that the company did not want to honor their own offerI had to put $in my credit card because the system did not allow me to continue without charging at least one cent to my card.Instead of providing an excellent customer service, the company prefers to fight with the customerSo my reply is:- No one ever answered my email when I said card was validWhoever received just ignored it.- The dispute is for $because that is the value of the product purchased.- The card ending in *** has been used online in several online shopping occasions, including: *** *** ***, ***, ***, ***, ***Only Perfumania seem to have this issue, which is not even an issue since that is the correct, real, physical address, and all that for just cent chargeAnyway, the card authorized Perfumania to proceed with the charge.- I'll do Perfumania a favor and say that the reality is that this deal was posted in some shopping portals, and Perfumania, instead of handling it properly, cancelled many orders and kept all user informationExactly what they did to me.- I created only one, personal, account to take advantage of the offer that was advertisedPerfumania got all my info, and a few days after the order was placed, decided to cancel the order.Perfumania's reputation online is very bad, and their reply to Revdex.com doesn't helpI'm surprised to see Perfumania don't even offer an alternative to this failed offer they had.Always good to know how Perfumania handle ordering issues.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Morning *** ***, On behalf of Perfumania, I would like to personally apologize for the inconvenience you’ve experienced with your online order! I tried reaching you via phone yesterday, November *** to assist you with your order discrepancyThe phone # I was provided ###-###-#### does
not match the phone number you’ve noted within this complaint and I apologize that we have not been able to connect to dateI would like to reship the products you originally ordered directly to you at no cost and I would also like to issue you a full refundPlease accept our sincerest apologies, as this issue should have never occurred with your purchase! If you could please provide me with the best address to send these products to, I will see to it myself that this order is reshipped and will supply you with the tracking information as soon as it is availableWe truly appreciate your business and we value you as a Perfumania Customer! I hope you allow us the opportunity to better service you on a future Perfumania purchaseI look forward to receiving your address so we can reship this order for you! Thank you, Bonnie S*** Director of Retail Operations Perfumania ** *** *** *** **
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