Performance Kings Honda

I am a repair shop.bought a part at the parts dept.paid cash,they sold me the wrong part,took it back for a refund one hour labor again I paid cash,they said"ole we will have to mail u a check,we don't cary cash".I said,but" I just gave u cash".they said "well out policy is we have to mail u a check".it's been 1 month,still no check.in other words"we really don't care about ur problem,we are more important than u,we will get around to it when we get a chance".let this be a notice to other shops !.

My daughter and I had a terrible experience in purchasing a CPO 2018 Honda HRV at Performance Honda’s used car dealership. I am rating this 1 star because there are not negative stars.

I suggested that she check out an HRV at Performance Honda. It was Certified Pre Owned and I felt that would be a better choice for her. We drove to Kings and she and I test drove the 2018 green HRV. She was happy with it and proceeded to purchase it. I noticed that the TPMS light was on during the test drive and did not mention it. I now regret that decision.

My daughter lives in Cleveland and had to go back home. I picked up the vehicle and drove it home to Wilmington where I live. The TPMS light was not on when we picked up the vehicle.

I installed a dash cam for her. I did that on Wednesday. After that install I changed her oil and cleaned the windows on the vehicle. They were filthy. Whoever detailed it did not do a very good job. I also noticed the rear wiper was ripped and deteriorated and I had to replace it. I did not do anything else that day to the vehicle. I planned on driving the vehicle to my daughter’s apartment on Thursday May 20th.

Before we left that morning, I decided to check all of the tire pressures. 3 of the tires were reading around 41 PSI. The right rear was reading 22 PSI. No TPMS light on. The door panel says 32 PSI front and 30 PSI rear. I set all of the tires to 34 PSI and headed to Cleveland. 3 miles down the road the TPMS light came on. I turned around and went home. I checked all of the pressures and they were all 34 PSI. After reading on how the TPMS system works on a Honda HRV, I did a TPMS reset.

After driving to Cleveland I told my daughter I had better check the right rear tire. I did and the pressure was 27 PSI. Still no TPMS light. We took the car to a Mr. Tire near her apartment to check the right rear tire. The technician said there was a small nail in the tire. It was too close to the sidewall and the tire had to be replaced. He suggested that it was purchased at Walmart and to check there. She called her local Walmart and they had the tires in stock. To replace the tire, she was out $104.22.

So, what happened? When the technician saw the TPMS light, he just did a TPMS reset. The light went out. The other 3 tire pressures were never checked. They were over 40 PSI, nowhere near the 30 and 32 PSI that the door panel says to put them at. It is sad that the tech gave a 25 year old female a vehicle in that condition. If I did not look at the car for her the right rear tire would have been flat and on the rim. She works in the evening and getting out of work at 11:00 PM with a flat tire in Cleveland is not a good situation.

They prided themselves on their 100 something point inspection. All they did was pencil whip it. I called and talked to her salesman about this and he assured me a manager would call either me or my daughter. No one has bothered to call.

You did not put a smile on my face Performance Kings Honda! Do not purchase a vehicle from this dealership!

Alan Fuller
[email protected]

That was a GREAT experience! Melissa Bailey is the epitome of professionalism, competence and polished skill. I was greatly impressed by her thoroughness and knowledge and the speed of having gone, from walking in to signing the paperwork and driving my fabulous Honda Accord Touring car home! Thanks, Melissa for a great experience and I will shout it to the world how magnificent you and your team are to work with!

Ms [redacted] , I still have not received the extended warranty contract I paid $1,for ***

I apologized for the misunderstanding and offered him his $refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] We feel that the due bill was altered What we heard was that repairs over $would be the responsibility of Kings Honda Repairs under $would be our responsibility but Kings Honda would inspect the brakes which was doneI have also requested a copy of the extended warranty which we purchased and this has not been provided I also requested an oil change sticker The point inspection reflected that the brake rotors were checked as were the engine oil level, window washer fluid, belts checked for tension and wear and tire conditions and appearance front/rear, and visual underbody for signs of damage Invoice # [redacted] indicates that touch up work totaling $was done but we do not have any documentation to show what was actually touched upWe should be able to rely upon the written documentation from Kings Honda We also incurred a cost of $to [redacted] to replace the sensor, replace the serpentine belt, repair the transmission leak on 12/20/ Kings Honda should provide necessary follservice per their customer service pledge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I sincerely hope Bob brings this to closure in the next team meetings as this his harming the business Regards, *** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.No one from the company spoke to me since I raised this dispute with you and I did not receive any refund so farSo I'm not sure on what basis company declares that they paid the refund * Has the company addressed the issues of this dispute? NO, I did not receive any communication from the company * If not, why? Not sure, earlier they ignored me when I tried talking to them before bringing it to your notice * Has the company met the agreement they outlined in their response? NO For your reference, please find attached copies of the following, initial and modified documentationPlease note the difference (increase) in sale and cash price of the vehicleThey had increased the price of the vehicle on next/2nd day when I went to get the APR corrected to that they promised initially They corrected the APR but at the same time increased the vehicle price from agreed price ($10,500) to $10, 1) Day document - Sale/Buy Order (vehicle price: $10,449)2) Day document - Sale/Buy Order (vehicle price: $10,772) 3) Day document - Retail Installment Finance Contract (APR: 4.116) (Cash Price: $11,216) 4) Day document - Retail Installment Finance Contract (APR: 2.49) (Cash Price: $11,516)Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I agree with their response noteHowever I would like to keep it open until I receive the check as they promisedI will update you after receiving the check.Thanks for all your support Regards, [redacted]

Here is a summary of my experience with this dealership with the actual email I sent to the dealerHi ***, Thanks for reaching out to meThis email went to my spam folder, or I would have responded soonerMy wife and I had a conversation while at the dealership and right after leavingWhile the truth is we are still not 100% decided on which vehicle would be right for us, we have decided it won't be purchased from Kings HondaThe major reason for this decision is the priceWe both felt the price sheet that was shown to us was intended to deceive usThe salesman brought over a worksheet that I would assume he got from the general manager or sales manager showing a breakdown of the price for us Essentially the price of the vehicle was intentionally written to appear lowerA discount was applied and than the additional cost was added back inHow can you quote a price lower than the sticker, add a discount and put the remainder of the sticker back in? from where I stand this is an unethical sales practiceIt is intended to mislead the consumer and take advantage of a weaker mindI am not telling you this for any other reason as it really upset me to see that the dealership works that wayI will also let you know I already have shared my experience with coworkers and will continue to do so for some time to comeI will also send a letter to the Revdex.com to share my experiencewith themMy only intent in writing you and sharing my thoughts with coworkers and the Revdex.com is to solely keep a predator of a dealership from taking advantage of the public with slight of hand and misleading sales practices that give honest people and dealerships a bad nameAlso please thank *** for his time and showing us the vehiclesHe was knowledgeable of both vehicles and eager to show us the vehicles we wantedThanks ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We told *** what we would do before he took it to be checkedWe listed it in writing and gave him the option to take it to an outside source for inspectionHe chose to purchase the vehicle and have us do the work that we agreed toWe feel that we did the work that we agreed
to in writing and that was our obligation.
*** *** **

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I did receive the refund check for the resolution to this issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Wednesday, Yesterday (1/14/2014) in order to receive the refund check at my address and I did not receive it so farHowever I see that my complaint is already closed assuming that refund is received by me "as promised by business"Can you please do the needful (may be re-open until I confirm?)Also I'm going to follwith Mr*** today and keep you posted on the update
Regards,
*** ***
I was asked by the business (Kings Honda) contact (Mr. *** ***, GM) to wait till this Wednesday, Yesterday (1/14/2014) in order to receive the refund check at my address and I did not receive it so farHowever I see that my complaint is already closed assuming that refund is received by me "as promised by business"Can you please do the needful (may be re-open until I confirm?)Also I'm going to follwith Mr*** today and keep you posted on the updateThanks
Chandra
I was asked by the business (Kings Honda) contact (Mr. *** ***, GM) to wait till this Wednesday, Yesterday (1/14/2014) in order to receive the refund check at my address and I did not receive it so farHowever I see that my complaint is already closed assuming that refund is received by me "as promised by business"Can you please do the needful (may be re-open until I confirm?)Also I'm going to follwith Mr*** today and keep you posted on the updateThanks
Chandra
I was asked by the business (Kings Honda) contact (Mr. *** ***, GM) to wait till this Wednesday, Yesterday (1/14/2014) in order to receive the refund check at my address and I did not receive it so farHowever I see that my complaint is already closed assuming that refund is received by me "as promised by business"Can you please do the needful (may be re-open until I confirm?)Also I'm going to follwith Mr*** today and keep you posted on the update

I have had nothing positive to say about this dealershipFirst, I called to tell them I was coming to look at a van they had for saleI was not informed that the van wasn't cleaned out and made the hour drive there to check it outWe drive there to look and see this van a wreck and we notice a nail in the tire We give them the benefit of the doubt and talk to the salespersonThe salesperson gave us the *** value the first time we were there and we discussed how they are a five start dealership and they have won the President's award for a given amount of yearsAnd with that information, he gave us a priceWe decided to come home and look over that information and talk about itThis is a couple days later, and we came in the afternoon, so they had those couple days, and that morning to make sure the van was cleaned outIt was notThe nail was also not removed from the tire and we were informed he had to get a new tire for itHe knew in advanced when we were comingWe still gave them the benefit of the doubt of being busy and we understand things happenWe also were very interested in that van considering the mileage and the year and everythingBut we had a few concerns when we came back with the information that he had given usIn the *** paper he had put all the features the van could possibly haveI didn't think it had all that stuff and when we went to talk the second time, I asked him about itHe fumbled over his words and proceeded to tell me that he had made a mistake and only some of it was included in thatI asked him what was and he had lied againEspecially about the part of the van having rear A/C which is what I really wantedWe didn't get to see the van to confirm this because it was being cleaned out (finally)I understand that this could be considered my fault but I figured that he wouldn't consider lying to me AGAINWell once again, it could be considered my fault but then we decided on a lower price and negotiated on it and came to terms with a priceThen we were pressured to buy this warranty they were offering and we said no THREE TIMESFinally, he lowered it so much and wouldn't leave it alone, we finally just said yesWe go to pick up the van and we find out that they had to get a new tire for it and it wasn't in yetSo we had to come back to pick up the vanI come that morning to pick it up and find out I have to wait hours for the tire to be fixedI was cutting it close to being late for work so as soon as the van was ready, I had to take offI get home later to finally have time to enjoy the van and realize there is no rear A/C like I was toldLike I said, I understand that this could be considered some of my fault by being naive but some of the blame does need put on them considering they flat out liedSo a month later, the van won't startWe find out there was a recall on itI was not told there was a recall out on itI would have gotten that fixed before I got strandedThen currently, the van's check engine light came on and we find out it's the computerI call the warranty provider to see if it's covered, it's notSo the warranty that I'm pressured to get, doesn't cover a four figure cost to meI call the dealership to see what they can possibly do to fix this and they tell me that I should have got a Honda, not a DodgeHe said there's nothing he can do unless I want to trade it in with him to get a nicer Honda that won't have problems with it like my *** has had in only six yearsI just find this completely unacceptable that there was no service offered to fix this issue, to preserve their name, or anything like thatHow can you claim to be five stars and tell me I have to pay extra for that and this is what I receive? Then I get told it's my fault because I didn't buy a HondaI don't recommend this dealership and their shady ways to ANYONE

Mr***
My name is Bob B*** I a the GM of the storeI wish I would have gotten to speak to you about thisI could have saved you the time and we would have taken care of it with out thisplease contact me at ***
I will make sure that
we care of your refund!!
Bob B*** GM

background-">[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please have *** call me at her convenience to discuss a refund or a credit toward a warranty
*** *** GM
***

The customer confirmed by phone that the matter has been resolved

***
arial, sans-serif;">I would like to extend my apologies to you for the non-response to your issueI would like to discuss the issue and see how we can help
My name is *** *** I am the GM of the storeNumber to reach me is ***
Please contact me at your earliest convenience
Sincerely, *** ***
*** ***
General Manager
Performance Kings Honda
Kings Water Drive
Cincinnati, Ohio ***