Pep Boys

Dear [redacted],
We are in receipt of the complaint sent to your office on July 17 , 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted]...

[redacted] came in to have a belt noise identified. pulled vehicle in for quick inspection. One of the serpentine belt pulleys was making noise like a bad bearing or bad tensioner.
We could not identify which pulley was making noise, so belt the tensioner was pulled back to release tension and each pulley was hand turned to determine which was damaged. Found water pump pulley with excessive play and idler pulley bearing (pulley next to alternator) grinding feeling. Made recommendation to customer and he declined further service. Belt was re-routed back onto the pulleys and tensioner released back into position. Engine was started up to check for belt alignment and released back to customer. Engine running.
[redacted] contacted store later and informed us he had thrown the belt and was having vehicle towed to his home. He later contacted us and stated he had purchased new belt and was installing it himself in driveway. Demanded we pay for belt and towing. After initial decline of claim, verbal attacks and threats for litigation, store manager offer to re-imburse for the tow($60) and the new belt($25) without admitting fault. After several days customer contacted store again claiming further damaged had occurred and again using profanity and litigation threats. Customer would not disclose cost of claim or who was repairing the vehiclCustomer's claim was declined after several attempt to discuss issue with him. Customer has never disclosed cost of repair if any, refused to have it towed to any Pep Boys for inspection, or towed to third party for inspection. Continues to use foul language and threats.
We find no wrong doing on behalf of Pep Boys and no further repairs are due.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..
Regards,
 
Robin S[redacted]
Customer Care Specialist

Dear [redacted]e,
We are in receipt of the complaint sent to your office on July 26, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted]...

was contacted and a refund check was sent to [redacted].
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Fax: ###-###-####

Dear **. [redacted], We are in receipt of the complaint sent to your office **. [redacted] on February 4, 2014. We would...

like to apologize to **. [redacted] for any inconvenience he may have experienced at our facility. The area Director has tried to contact **. [redacted]. We ask that **. [redacted] contact him and make arrangements to bring his vehicle in, so we can have the opportunity to address the issue and decide if a refund is warranted.We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns. Regards, [redacted] Customer Service Coordinator

Dear [redacted],We are in receipt of the rebuttal sent to your office by [redacted] . We stand with our prior response.  We will repair or purchase just the bracket from [redacted],  but we will not pay the full suspension replacement and the installation of such.Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Pepboy didn't refund me the return item in full (about $27), I still have the receipt.
The clerk mishandled and misinformed me, when I return to the store, they gave me partial refund about $19.
I never used the gift card or buy anything with it, pepboy should refund me in full according to the item returned and the receipt.
Please return me the rest. 
Regards,
[redacted]

Dear **. [redacted],
We are in receipt of the complaint sent to your office by **. [redacted] on April 30, 2014, We would like to apologize to
**. [redacted] for any inconvenience he may...

have experienced at our Pep Boys facility, and to your office for the delay in our response.
**. [redacted] was contacted offered a refund.
We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns.
Regards,
[redacted]
Customer Service Coordinator

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated June 23, 2014. We would like to apologize to [redacted] for any inconvenience he may have experienced at our Pep Boys...

facility.[redacted]"s concerns were addressed and the complaint was resolved.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Phone: ###-###-####
Fax: ###-###-####

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] .We apologize for any inconvenience [redacted] may have experienced at our facility.
Today June 19, 2015 [redacted]...

[redacted] has his vehicle back at our shop. He has received a refund for the brake service rendered and is now having struts replaced. [redacted] is satisfied with our resolution.
We apologize as well as thank [redacted] for allowing up the opportunity to address his concerns,

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our car starting making a noise (muffler) after driving on cobblestone streets for several days. We made it to a Meineke , but it was near closing time. They looked at it and could find nothing major and told us it would be fine to drive back to Pittsburgh. We took the car to our local Pep Boys the following morning and called us with a $2200 estimate. This sounded a little fishy as they had recently inspected it and found nothing. We told them to hold off as we wanted another estimate. We took our car to a local, independent muffler garage. He told us that we could wait while they checked it over and got an estimate. Fifteen minutes later.....$16 for two loose bolts! This isn't the first time that they have pushed/scared us into buying expensive extras, but it is the last time. They are scamming their customers.

Dear Ms. [redacted],We are in receipt of the rebuttal sent to your office by Ms. [redacted]. Ms. [redacted] did return to our facility on January 25, 2015. the manager on duty wanted to write up a work order and inspect the vehicle, but Ms. [redacted] would not allow that to happen, she was just requesting a refund.After we rendered the prior repairs her vehicle was running and not overheating.  Ms. [redacted] continues to drive the vehicle.Our offer still stands to have the vehicle inspected and find the problem if there is an overheating issue. Ms. [redacted] can make an appointment  and the Area Director will make sure he is there for her appointment and inspect the vehicle himself. The request for any refunds are being denied.Regards,Robin S[redacted]Customer Care SpecialistPep Boys[redacted]Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on September 25, 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our...

facility.[redacted]'s case is being handled by our claims department, her claim number is [redacted]
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

They have ripped me off so many times when I was single. I'm a women who had no clue about cars. So, thinking these people were honest, I agreed to have many things done to my car to fix problems I wasn't aware of. My dad came to visit me who once fixed cars, was shock to see nothing was actually fixed! I dropped almost two grand for nothing. I was so sad that they would have done that to me. I have brought it to their attention and have not offered to fix the problems that they supposedly fixed before. A good trust worthy mechanic is hard to come by.

Dear [redacted]
We are in receipt of the complaint sent to your office by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted] returned...

to our [redacted] location,her concerns were addressed. We apologize and will address the team at our [redacted].
We apologize as well as thank [redacted] for allowing up the opportunity to address her concerns,
Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]

---------- Forwarded message ----------
sans-serif;">From: [redacted] <[redacted]>Date: Tue, May 13, 2014 at 2:28 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] per the email request, I am notifying your agency that the business did reach out to me today and have agreed to refund $150 of the $700.
Thank you for taking the time to review the complaint.
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office on July 16, 2014 by [redacted] . We apologize for any inconvenience [redacted] may have experienced at our...

facility.[redacted] came in for a diagnostic. Technicians looked at the vehicles and while [redacted] was there they suggested replacing the igniter. Once the new ignitor came in they put it on the car and the car still would not start. The technician went to the next step in the diagnostic tree and that's when he found the fuse block melted. There was a manager change and the new manager was not told about the vehicle, so he did not follow up with [redacted]. When she arrived at the location asking questions the new manager addressed her and found the technician to have them explain what was going on. They explained what they found and she immediately started to accuse them of causing the damage. The location tried to explain that there was no way of causing the damage to her vehicle and that is most likely related to the issue her husband originally started to work on. It was explained that the vehicle was towed in not running, when we diagnosed the vehicle, we found other issues that could be causing the vehicle to not run. At the end, [redacted] is claiming that the issue was caused by the technician which is unfounded.
[redacted] had tried multiple times to repair the vehicle before having the vehicle towed to Pep Boys. No one really knows what all he's done to the vehicle however, the technicians, James and Jason, both agree that there is a major electrical issue with the vehicle and that it needs to go to an electrical shop.
We have tried to accommodate [redacted] and apologized for the mis communication, however we do not feel mis communication warrants us to repair her vehicle for free.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Fax: ###-###-####

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated April 28, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">Vehicle came in not starting ,we repaired opened circuit for the crankshaft sensor. The Master technician repaired the circuit connection and the vehicle started right up. We than recommended [redacted] take the vehicle to an after market alarm facility since his vehicle had an issue with the front passenger side light staying on due to an after market alarm setting and draining the battery.
We find no wrong doing on behalf of Pep Boys and no refunds are due.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

PEP BOYS [redacted], ###-###-####
LONG STORY SHORT AFTER CHARGING ME NOW THEY DONT WANT TO HONOR THE WARRANTY, I WANT A REFUND

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I find it almost impossible to believe that I had been driving the car with no problems at all until 15 miles after leaving pep boys. The manager refused to let me view the video that he states showed no one lifting the hood, however if that was the case, why can't I see the video? There was NOT a clay like substance in my radiator, although it did need flushing, it was NOT THAT BAD! I keep an eye on it, and can have a certified mechanic who the car was towed to testify to that fact. Really, 15 miles after leaving your shop and this is suppose to be a COINCIDENCE?????
Regards,
[redacted]

Dear [redacted], We are in receipt of the complaint sent to
your office by [redacted] on June 2, 2014, We would like to apologize to
[redacted] for any inconvenience he may have experienced at our Pep Boys
facility,[redacted] was contacted and given a refund. We again apologize as well as thank [redacted] for
allowing us the opportunity to address her concerns.
Regards,
[redacted] Customer Service Coordinator