Pep Boys

Dear [redacted],
We are in receipt of the complaint sent to your office on December 4, 2014 , by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our...

facility.[redacted] did return to our facility and had the tire was replaced at no charge.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted]
We are in receipt of the complaint sent to your office on March 3, 2015 ,by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">To further assist [redacted] , we will need the Pep Boys location he visited. Once we received the requested location we will than begin our resolution process.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]

Dear **. [redacted], We are in receipt of the complaint sent to your office **. [redacted] on March 27. 2014. We would like to apologize to **.[redacted] for any inconvenience he may have experienced...

at our facility. **. [redacted] was contacted and offered a full refund.We again apologize as well as thank **. [redacted] for allowing us the opportunity to address his concerns. Regards, [redacted] Customer Service Coordinator

Screen shot attached.

Dear [redacted],
We are in receipt of the complaint sent to your office on July 26, 2014 by [redacted] We apologize for any inconvenience [redacted] may have experienced at our facility.
[redacted]...

came in to our facility and stated his vehicle had an over heating issue.. The technician looked at the vehicle and recommended a heater core and thermostat, [redacted] declined these repairs. [redacted] was also advised that there was antifreeze on the floor of his vehicle.
The technician told [redacted] that he could bypass the heater core hose to stop the coolant leak and that he would not have heat if he by passes the heater core hose, [redacted] agreed to this.
We find no wrong doing on behalf of Pep Boys and will not be responsible for the repairs needed. Attached is a copy of the work order, under General Comments it clearly states [redacted] declined services needed.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..



 
0892_001.pdf


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Fax: ###-###-####

Dear Ms.[redacted],
We are in receipt of the complaint sent to your office on January 29, 2015 by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced at our facility,
Ms. [redacted]...

was contacted, the manager did review her concerns with the associates involved concerning the web appointment. As for the battery replacement and not the alternator, that is due to the diagnostic not showing at the time that the alternator was bad.
We again apologize and understand the frustration and inconvenience this had caused Ms. [redacted] and we hope that Ms. [redacted] understands that we replaced the battery due to the diagnostic showing it being bad and the alternator at the time showing good.


Robin S[redacted]
Customer Care Specialist
Pep Boys
[redacted]
Philadelphia, Pa 19132

Dear [redacted],We are in receipt of the
complaint sent to your office by [redacted] on June 5, .2014, We would like to
apologize to [redacted] for any inconvenience she may have experienced at our
Pep Boys facility....

[redacted] has been contacted and offered a refund for $150.00, [redacted]
accepted and was asked to return to our facility for her refund.We again apologize as
well as thank [redacted] for allowing us the opportunity to address her
concerns. Regards, [redacted] Customer Service Coordinator

[redacted],We are in receipt of the
complaint sent to your office by [redacted] dated May 7, 2014. We would like to
apologize to [redacted] for any inconvenience she may have experienced at our
Pep Boys facility.
size="2" face="sans-serif">[redacted] was contacted and given a
full refund.We again apologize as
well as thank [redacted] for allowing us the opportunity to address her
concerns. Regards,
[redacted] Customer Service Coordinator

Dear [redacted] We are in receipt of the complaint sent to your office on October 29 , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.Customer did return and had the repair rendered. The complaint was resolved.We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..Regards,Robin S[redacted]Customer Care SpecialistPep Boys3111 West Allegheny AvenuePhiladelphia, Pa 19132Phone: ###-###-####Fax: ###-###-####

SCAM....There buy 3 get 1 tire free deal is a scam. What they don't tell you is that they charge you so many phony fees they say, "they have to charge you for the deal", that cost MORE, than the 4th tire ITSELF, and you don't know it until after the work is done! DO NOT GO TO PEP BOYS!!!!!!!!!!!!!

Dear [redacted],
We are in receipt of the complaint sent to your office on August 5, , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
To ...

further assist [redacted], we will need the Pep Boys location he visited. Once we received the requested location we will than begin our resolution process.
We again apologize, as well as thank [redacted] for allowing us the opportunity to address his concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

Dear [redacted],
We are in receipt of the complaint sent to your office on July 17 , 2014 by [redacted]. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">Our associate who spoke to [redacted] , quoted him the price of $474 and specifically stated that this was before taxes. We took some labor and other things off the ticket ,so we didn't have an exact price at the time to give. The customer later stated he wanted to add the extended labor warranty which was an additional $31.92.
The associate tried to speak to [redacted] and resolve the issue with the miscommunication with the price quoted, but [redacted] was not hearing it, and several calls were made to reach [redacted] but we were unable to reach her. We also reviewed the CCTV video and did not see any thing that accured that would have damaged the fog lights.
We did offer the difference back, but this was also declined. If [redacted] would like to accept the offer she can return to our facility for the refund.

We again apologize, as well as thank [redacted] for allowing us the opportunity to address her concerns..

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132
Fax: [redacted]

I am not. Thank you for messaging me be back for the clarification. I mistakenly clicked the wrong link and filled out the rejection side and it would not allow me to undo the process. As stated in my repsonse I do accept the offer. Thank you and I do apologize for the inconvenience.

We are in receipt of the complaint sent to your office on January 06, 2015 by Ms. [redacted]. We apologize for any inconvenience Ms. [redacted] may have experienced at our facility. Ms. [redacted] was contacted and given an apology along with a refund for the failed inspection, the manager also advised her of a free oil change for her next visit.We again apologize, as well as thank Ms. [redacted] for allowing us the opportunity to address his concerns.. Regards, Robin S[redacted] Customer Care Specialist Pep Boys

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I received a message from the Revdex.com about me getting my rebate card but it didn't say when it was mailed and how long it would take to get here.
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] dated April 22, 2015. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">The vehicle was left on our lot after closing time. The vehicle had to be pushed in to our shop. The vehicle was placed in our #3 bay, that is a rubber padded lift with no adjustments that lift the vehicles from the frame. After [redacted] had called and stated that we had damaged his vehicle, the CTV was reviewed, we found no wrong doing on behalf of Pep Boys.
We again apologize as well as thank [redacted] for allowing us the opportunity to address his concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
We are in receipt of the complaint sent to your office by [redacted] on September 20, 2014. We apologize for any inconvenience [redacted] may have experienced at our facility.
dir="LTR">The Service manager is trying to get in contact with [redacted] and set an appointment for [redacted] to take her vehicle to another Pep Boys facility of her choice for an inspection.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns.

Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue

Dear [redacted],
We are in receipt of the complaint sent to your office on March 27, 2015 by [redacted]. We apologize for any...

inconvenience [redacted] may have experienced at our facility.
Below is our response given by Upper management at this locatiion.[redacted] came in for service due to a no heat/coolant loss concern. The cooling system evaluation revealed the source of the problem, the radiator was cracked and the thermostat was stuck in the closed position. The customer authorized the repairs which included the replacement of the radiator, thermostat and a cooling system flush. After the repairs the car now had heat in the cab and it was no longer leaking antifreeze. A couple of hours later after the pick up of the vehicle the customer called the shop to let us know that the car was not moving even though the gear selector in D (drive). We immediately arranged the pick up of the car and had the car towed back to the shop. Once in the shop we were able to determine the problem, one of the transmission lines had come loose from the radiator. The transmission line was put back into place and the transmission fluid level was brought back to the proper level. The transmission was now slipping and the car was "shaking" while driving. We took responsibility for the damaged done to the transmission. We apologized to the customer and assured her the repairs to the vehicle and rental car fees would be taken care of by Pep boys. A replacement transmission was installed in the vehicle at no cost to the customer. The vehicle was test driven by several miles and it was given back to the customer in proper working order, the car experienced no more problems at all. The vehicle is over 10 years old and with over 100.000 miles, other components of the vehicle will fail due to age and normal tear and wear. We cannot be held responsible for damage to other vehicle components of the car, specially those components that are not related to the repairs we performed. Starter failure is common on a vehicle over 10 years old and is not related to any of the repairs we did to the vehicle.
We again apologize as well as thank [redacted] for allowing us the opportunity to address her concerns..


Regards,
Robin S[redacted]
Customer Care Specialist
Pep Boys
3111 West Allegheny Avenue
Philadelphia, Pa 19132

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]