Pep Boys

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: there were three different quotesOne at the completion of the first job and then two during the time they had the car To satisfy the complaint they decided to give us 10% off which was the same as the coupon we brought in and then we're not allowed to use ii in conjunction with their discount for the aggravation
I have used their services for the past fifteen years and this change in management has failed They continued to call, but how can you fix this, you cannot give us the two days back, nor can you relieve the tension and aggravation of setting up transportation during this situation
Regards,
*** ***

Dear Ms***,
We are in receipt of the complaint sent to your office by Ms***We apologize for any inconvenience Ms*** may have experienced at our facility
Ms*** was contacted
and offered a refund for $
We apologize as well as thank Ms*** for allowing up the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear ***,
We are in receipt of the complaint sent to your office *** *** on March 7, We would like
to apologize to *** for any inconvenience she may have experienced at our facility
*** came to our facility on May 21, invoice # *** with 119,miles on the vehicle, the services performed at that time was front ceramic brake service and front brake rotorsOn that day, we recommended rear brake shoes, brake drums, and wheel cylindersRepairs totaled $with taxRear brakes were making noise and *** declined the recommended repairs needed*** returned on January 19, (invoice # *** with 126,miles), we replaced brake and one brake rotor at no chargeWe recommended left outer tie rod end, front tires and alignment again *** declined the recommended repairs needed*** recently called the store stating that she needed brakes because the left side was grindingWe informed here that the warranty had run out, but stated bring it in and we will see what we can do for herWe could not promise that we would again do the repair at no charge,until we looked at the vehicle*** informed the Service manager that she was going above him, and then hung up onSeveral messages were left for ***, by the management team, wanting to advise *** that they would like her to bring her vehicle in, so they can inspect the vehicle to see if the parts needing to be replaced can be warrantedWe again apologize as well as thank *** for allowing us the opportunity to address her concernsRegards, *** ***
Customer Service Coordinator

Dear ** ***,
We are in receipt of the complaint sent to your office by *** ***, dated April 18, We apologize for any inconvenience *** *** may have experienced at our facility
dir="LTR">*** *** came in for a State inspection, she needed tires and we recommended brakes*** *** paid and left our facility*** *** called stating she had a knocking noise while driving, we advised her to return with her vehicle and found one wheel not positioned properly on the hub, we checked and torqued all four wheels
Marc the Service manager spoke to *** *** and explained what had happen, he wanted to make sure *** *** was happy before she left and offered to do the brake service that she needed free, hoping to keep her as a customer
Marc than left for vacation when *** *** filed the complaint concerning the emergency brake and that she did not want to speak to anyone at the storeThe Service manager would like to resolve this with *** *** and if that includes giving a refund he will provide that to *** ***We ask that *** *** contact Marc so they can come to an amicable resolution
We again apologize as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear ***,
We are in receipt of the complaint sent to your office on August , by *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
***
*** returned to our facility and had the parts replacedWe replaced the brake pads and rotors and *** *** only had to pay for the caliper and labor
We again apologize, as well as thank *** *** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Our transmission went out in our vehicle and our warranty told us that we had to take our vehicle to Pep BoysWe took it in on June 29th (Wednesday)
We were told they would have it ready by the next Tuesday at the latestWe did not end up getting our vehicle back until August 8th!!!!!
Every time we called up there to get the status, we were told some story about how they got a transmission in but it was broken so they sent it back and they had one on the wayWe would give it a few days (since they wouldn't call us) and they would say that it had been overnighted and would be there the next day for them to installThis is what they told us EVERY time we called up there...that it would be the next dayWe finally had to get our warranty company involved and when we asked them about it, they said that Pep Boys had submitted a claim to them saying that the work had been done and that we had our vehicle so they went ahead and paid themThis is fraudThey paid them on July 19th and we didn't not get it back until August 8thWhen we did get the vehicle back, it had more miles on it than when we took it in (the place they took it to get it programmed was less than a mile away!) Sounds like someone was just driving it around while we were without our vehicleThat would explain why it took so long!!!
I would not recommend this business to my worst enemy!

*** *** *** *** **
Sanford, FL ***

face="Helv">Dear *** ***,
We are in receipt of the complaint sent to your office on October 15, by *** *** ***We apologize for any inconvenience *** *** may have experienced at our facility
In order to further assist *** ***, we will need him to provide us the location he visited, and a contact numberOnce we receive this information, we will than begin our resolution process
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Dear Ms.***,
We are in receipt of the complaint sent to your office on February 17, by Ms*** We apologize for any inconvenience Ms*** may have experienced at our facility,
In order
to further assist Ms*** with her concerns, we will need the store location she visitedOnce we receive this information we will than begin our resolution process
We again apologize as well as thank Ms*** for allowing us the opportunity to address her concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
*** *** *** ***
Philadelphia, Pa

Dear ***,
We are in receipt of the complaint sent to your office on July , by *** *** ***We apologize for any inconvenience *** may have experienced at our facility
***
*** came to our facility for an oil changeAfter *** *** left it was found that the oil was not put back into the vehicle after the oil change, which caused engine to fail
We replaced the engine with 218, miles on it with a used engine with 134,mile on itBoth engines have oil leaks
When the engine was replaced it needed a new radiator and exhaust manifold which *** *** supplied and we installed at no charge, and also replaced the coolant switch and the coolant temperature unit at no chargeWe offered to split the cost of the repair on the main seal
The coolant gauge is still not working, but we are not assuming responsibility for this repair since this was not working prior to us doing the oil change
We again apologize, as well as thank *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa
Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
In your email you stated that you needed to know what store this involvesThe store where the incident happened was in *** PAOn *** **.
Regards,
*** ***

Dear ***, We are in receipt of the complaint sent to your office *** on March We would like to apologize to *** for any inconvenience he may have experienced while submitting his rebate.*** was contacted and advised that
*** will scan the bar code on the receipt to retrieve the part number needed for the rebate*** was also advised to fax or scan his receipts to our office and we will submit his rebate.We again apologize as well as thank *** for allowing us the opportunity to address his concernsRegards, *** *** Customer Service Coordinator

Dear *** ***, We are in receipt of the complaint sent to your office *** *** on March 25, We would like to apologize to **.*** for any inconvenience she may have experienced
at our facilityTo further assist ***, we will need the location of the Pep Boys facility she visitedOnce we receive this information, we will than begin our resolution processWe again apologize as well as thank *** for allowing us the opportunity to address her concernsRegards, *** *** Customer Service Coordinator

Dear *** ***, We are in receipt of the letter sent to your
office by *** *** on June 20, We would like to apologize for
any inconvenience *** may have experienced at our
facility, *** was contacted and
advised that we will send him the shipping labels to return the wheels he
received and reship the correct wheels.We again apologize as well as
thank *** for allowing us the opportunity to address his
concernsRegards, *** *** Customer Service
Coordinator

We are in receipt of the complaint sent to your office by *** *** ***, dated June 10, We apologize for any inconvenience *** *** may have experienced at our facility. *** *** brought his vehicle to our facility for a state inspection, the vehicle failed***
*** was given an estimate of the repairs needed, he declined the repairs. *** *** returned to our facility days after the vehicle failed and just handed us receipts and expected stickers without even looking at the vehicle to see if work was performed. *** *** was going in and out of the shop area to see why we had re inspect the car and also advising us how we should to do our job*** *** stated this was not necessary and other shops he goes to do not re inspect the vehicle all over again and charge him*** *** gave the mechanic a hard time about the re inspectionSo when it came time to pay he said he was not paying for it and the receipts was all we needed*** *** stated the re inspection was unnecessary and were just giving him a hard timeWe tried to explain the inspection process to *** ***, but he still insisted we were wrongAt that time *** *** was given his keys and advised we do not do bustiness like this, we advised *** *** that he should go to the place where he gets free re inspections doneI told him we did everything right by the state rules of inspection process. We find no wrong doing on behalf of Pep Boys, we did everything right according to the state rules. *** *** also has requested to speak to the District ManagerThe District Manager has left several messages for *** *** to return his call*** *** can contact the District Manager Kevin C*** at ###-###-#### We again apologize as well as thank *** *** for allowing us the opportunity to address his concerns. Regards, Robin S*** Customer Care Specialist Pep Boys West Allegheny Avenue Philadelphia, Pa

Dear ***,
We are in receipt of the rebuttal sent to your office on August 5, by *** *** ***
*** *** will be contacted by the service manager, he will assist *** *** with a resolutionIf *** *** is not contacted with in the next hours of this response, we ask that he contact the Service manager
We again apologize, as well as thank *** for allowing us the opportunity to address his concerns
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

Revdex.com:*** *** *** ***, FL is the location of the facility
Regards,
*** ***

Dear *** ***,
We are in receipt of the complaint sent to your office by *** *** We apologize for any inconvenience *** *** may have experienced at our facility
To further assist ***
*** with his concerns, we will need the store location he visited
Once we receive this information ,we will than begin our resolution process
Regards,
Robin S***
Customer Care Specialist
Pep Boys
West Allegheny Avenue
Philadelphia, Pa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
To whom it may concern:
Thank you so much for this email in regards to my complaint that I filled against pepboys.The exact location that I visited was; *** *** *** *** NY ***.Thank u for your time
Regards,
*** *** ***

Dear ***,
We are in receipt of the concerns sent to your office *** *** on February 25,
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The Area Director of our *** location has contacted *** and has advised ***, that Pep Boys will work with him in purchasing new tires.A 25% discount off each tire was offered and we will also look at the battery in the vehicle.We again apologize as well as thank *** for allowing us the opportunity to address his concerns
Regards, *** ***
Customer Service Coordinator