Peoplefinders.com

Review: Simply stated. vendor has SHADY / SLICK BILLING PRACTICE of opting-in consumers into subscription services through their web portal. I procured services for $1.95, within 5 days I'm being charged $24.95 per month perpetually. What makes matters more interesting the vendor DOES NOT PROVIDE any form of ongoing invoicing or statements or indication when services are being automatically renewed, either monthly or annually. IT IS UP TO THE CONSUMER to identify that the rub / charges are manifesting on what ever form of payment that was initially utilized. I'm certain that I'm not the first nor the last consumer that has been exploited by this practice nor will be the last. Immediately upon cancellation via their web portal (which incidentally, the option to cancel IS NOT CLEARLY PRESENTED by the billing or membership account section, and must be accessed from a separate customer support request form on a different web page), you are refunded for the previous months payment. This I'm sure is some form of tribute to psychologically offset customer frustration. Additionally, when calling in the option to cancel is one of the first options presented on the auto attendant. I believe this is as much for convenience as it is the #1 customer service request, because of the aforementioned stated practice. Incidentally, I never used the service beyond the $1.95 for it was unable to provide any useful useful information / data. So in essense, I was unbeknownst charged year for services ($300), never using the service once for that period of time. I strongly feel this organization is undeserved of its Revdex.com rating as a result of its SHADY / SLICK BILLING PRACTICE. I'm curious if the sum being charged is at a denomination that flies under interstate consumer protection laws. Would this be a concern of my states Attorney General?Desired Settlement: A refund beyond 1 month is requested for completely unutilized service auto-opted into by SHADY / SLICK BILLING PRACTICE.

Business

Response:

At the time of purchase on 8/12/2013 you chose to receive a discounted price ($1.95) for signing up for a 3 day trial to our Membership.

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Our records show that you completely closed your account through your online Account Manager on 9/27/2014. Because you would no longer have access to the benefits of the membership, you were automatically refunded $24.95. Then on 9/30/2014 a supervisor contacted you via phone per your request and issued an additional refund of $24.95, as a courtesy. There are no further courtesy refunds available on your account.

PeopleFinders has access to billions of public records, including the most recent and 40-years worth of historical data. This allows us to provide information about most every person or business in the United States. Public records are created from a variety of sources, including phone directories, property records, birth and death records, magazine subscriptions and voter registration cards.

Although PeopleFinders provides public records, we do not create or modify them in any way. We are only able to display the information provided in each record, so we cannot guarantee their accuracy. New public records are created every day, so PeopleFinders is always able to offer the most up-to-date and accurate information possible; however, this information must be publicly reported by the person.

Consumer

Response:

I am rejecting this response because: Its a nefarious consumer practice and reeks of scam. A more detailed investigation is warranted. Do your home work. Revdex.com please review the following as further content to support deceptive billing practices:

Review: This service offered a 7day Free trial with a $1 fee for the first week. Within the 7day periodI have been charged two amounts. One amount for $24.95 and then again for $29.93. I even called to cancel the service the within 1 day. I cannot contact them via phone easily and when I did talk to someone she said my acct had been cancelled and money to be refunded. After that call was when the second fee of $29.93 was deducted from my bank acct. This is unacceptable. And they can get their money immediately and they state it takes up to 5 bus days for refunds. SHould be able to get refund immediately also.Desired Settlement: I want my refund immediately

Business

Response:

Our records show both a three day and seven day trial was selected by this customer on 9/15/2014. The three day trial allowed them to run unlimited basic searches on the website while the seven day trial to PeopleFinders Rewards allowed them to receive discounts on the larger reports such as background checks. We show both memberships were utilized with multiple searches ran and one background check purchased at $1.00 rather than $49.95. The three day trial had ended therefore they were charged $24.95 on the fourth day. On 9/22/2014 the account was closed through the online account manager. The $24.95 fee was automatically refunded since the user would no longer have access to the membership.

We do not offer a product at the price point of $29.93 nor do we see this charge on your account. This means that either another account was created with a separate email and password (and the charge is for a different dollar amount), or the charge comes from a separate company from us. Please review your statement and feel free to contact us directly so we may locate the additional account.

Review: Hi, I'm [redacted]. I accessed [redacted] on 08/29/2014 looking for someone at the request of a friend. There was NO information available on this person. I received a 2 page print out with three (3) names on it and none had information on the individual I was seeking. The second page was blank, except for: NO RECORDS FOUND IN THREE BOXES. I wasn't given any indication that I would be charged $24.95 per/mo. for the last twelve (12) months (a total of $299.40 as of August 2015). I'm not using my age (68) as an excuse. I should have checked my bank statement more carefully (I just didn't want to be depressed every month). Nevertheless that isn't an excuse for peoplefinders to take advantage of me. I WANT MY MONEY BACK! This was a one-time thing, and I never visited peoplefinders again. I certainly didn't authorize them to STEAL $24.95 from my account each and every month for the last 12 months! Please help?Additionally, I asked my bank to put a hold on this account, but this isn't enough. I called the ([redacted] number today and spoke with Lori. in customer service. She put me thru. to a supposely supervisor's VOICEMAIL. No one in management would speak to me. She said that people finders wasn't a member of the Revdex.com. Again, I desperately need you'll help. Thank you much and have a nice day!/s/: [redacted], 09/08/2015[redacted]. [redacted], [redacted]Desired Settlement: In a nutshell, I would like peoplefinders to refund my money back because they provide NO USEFUL SERVICE to me (refund $299.40). I had no idea that they were going to charge me $24.95 each month for the last twelve (12) months. This is fraud pure and simple. They relied on my age (68) in order to take advantage of me./s/: [redacted], 09/08/2015.

Business

Response:

At the time of purchase you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per this request, and as a onetime courtesy, we will grant three refunds for the most current months of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Business

Response:

The automatic renewal was mentioned in standard text on each page of checkout and it is the online consumers responsibility to read and understand what they are purchasing. You made an online purchase with our company and, as stated, users may cancel online or over the phone. As a courtesy we have refunded the most current membership fees. Due to the Terms you agreed to and the amount of time that has passed since the other membership fees have been charged, you are responsible for the other charges. Again, you selected the monthly membership and failed to contact us to cancel for over a year. As stated clearly and concisely several times on during checkout you were to be billed each month until you cancelled the membership. Our customer service was available to take your cancellation at any time and our phone number is listed each month directly next to the charge on your statement. Additionally, the Terms of Use you agreed to simply state that by using our service you are certifying that you are over eighteen years old. It does not ask or discriminate if a user is a senior or not. Feel free to review the Terms of Use on PeopleFinders.com if you have any other questions or concerns.

Consumer

Response:

I am rejecting this response because:Totally unacceptable. Please inform the [redacted] concerning this complaint. I stated that I didn't want to use Peoplefinders services any longer because what they were providing was a FRAUD. I still have the two (2) page print-out from Peoplefinders that show that they were providing NO service. How would I know if I didn't log in? Peoplefinders are designed to entice people to log onto their website and ambush them with legal technicalities. I went to the [redacted] and found what I needed. Peoplefinders should surf the Public Libraries of America and stock their data pool with the Libraries research. Please Contact the Local City/County [redacted] on my behalf. Conversely, I'll contact the [redacted]. I will not accept less than my full refund of: $299.40.Thank you much for your valuable time and consideration.Respectfully submitted, [redacted], Victim/Injured Party #[redacted]

Review: In Nov 2013 I used People Finders to search for a friend. I found the information I was seeking so I cancelled the account. In Dec I noticed on my bank statement I was billed for $24.95 for their service so I sent an email and called them to cancel the service again. I was told my $24,95 would be returned. In Jan 2014 I stopped getting paper copies of my statements and since then I never noticed until Jun when I received a paper statements I noticed that I was being billed so I contacted my bank and closed the account. I have been billed $24.95 each month but people finders say I'm not being billed. My bank will try to get them to refund the last two months May and Jun but I would have to work with them to get the rest of my money. Dec, Jan, Feb, Mar, Apr = $124.75. I have copies of 3 different cancellations from them. The customer service rep said the problem maybe due to the fact that my email address was misspelled. And since I did not cancel the misspelled account I am not due a refund. She was supposed to send me that info on 19 Jun 2014 it never got to me. I only have one email used with this service and I cancelled it. all I want now is my money back. I know they can look at the information on either account and tell that they are not used.Desired Settlement: Refund my money and make sure this so called misspelled account is closed. They cannot bill me anymore at least I'm sure of that.

Business

Response:

We have reviewed our files and found an account was opened in your name on 11/30/2013. At that time one single report was purchased then user activity stopped. Then, on 12/22/2013 a second account was opened in your name but with a different credit card and email address. The email domain on this second account was spelled [redacted]" instead of the [redacted] domain used on your first account. There is no way for us to link two accounts together if a user creates a brand new account with separate registration information. On your second account instead of selecting one single report you selected to enroll in a trial membership for unlimited searching. We did not receive cancellation for this trial until 6/19/2014. Per that request we closed your second account [redacted] and refunded one charge of $24.95 as a courtesy.

Our records show you had first contacted us by phone on 6/14/2014 regarding your initial [redacted] account. The representative informed you that this account did not have any recent activity or membership. The representative also noted that you declined to give your card number in order to locate the recent charges you were seeing and that you stated no other emails were used. On 6/19/2014 our Customer Care received another phone call from you. During this call we were able to locate the account under [redacted] using your card number. The representative closed the account and refunded the May membership fee of $24.95 as a courtesy and to account for the confusion caused by your two accounts.

We have reviewed your other more recent contacts by phone and email and found that you stated you have already put these charges under dispute with your card company. Because of this, you will need to follow their policies and procedures regarding their dispute process. We will be providing any documentation requested by your bank regarding your registration and the product selected on our self-service website. They will review this information and make a decision on the validity on the charges. Usually this process will take a few billing cycles and they will notify you of the outcome via mail.

Consumer

Response:

I am rejecting this response because:

I filed a complaint against this company in Jun 2014. I received notification that a file number (#[redacted]4) was assigned but not that the case was closed. I may have overlooked it but a review of my PC for all correspondence from People Finders or the Revdex.com did not show the notification. In any case my bank have not concluded their investigation and asked me to get the information in writing from people finders that they had told me on the phone. The reps gave me the info on the phone about my email address being misspelled and a second account number being used within minutes of signing up for the service. One was a checking account the second was a credit card. I would not give them the complete number by phone when I called to ask why they continued to charge me since I had called an written asking that the case be closed. Only after I closed the credit card acct. did I call them and gave them the number and was told of this misspelling. So I requested a notification of the closure to the correct email address but never got it. When I called to inquire again since an attempt to charge the acct again I was told there was no notice and would not be notice of the account being closed. They say now the account is closed. Please reopen or file as second case because my bank is still investigating and I did not know the account was close until I read the response in the history of the case.

I want a refund for service that someone else go the benefit of from Dec 2013 through May 2014. $24.95 X 6 months. They did refund the fee for Jun 2014. My bank is investigating and I need the information relating to the misspelled email address account. And the use if that card for service which was apparently used during this time.

Huge waste of money! I cancelled my membership within an hour of opening it and was charged 2 separate fees which I only ever saw one listed when I signed up. None of the information was current or accurate as I checked my own personal information to see how accurate it was. So of course the information I was really seeking was useless. Multiple people listed as family and nothing current whatsoever as far as addresses or employers, or anything else relevant to what I was seeking. Don't waste your money! I got no resolution just some poor explanation about the two fees I was charged.

Review: SCAM!!! Hello: Normally I deal with a Company called "[redacted]" for retreiving information. Upon having difficulty with thier website, I decided on another search source (Peoplefinders.com) to obtain information. After paying the fee for info, what I got was absolutely NOTHING! All the report showed was the number that I supplied, the location which I already knew by the area code on the number that once again, I supplied and that it was a cell phone which again, I already knew. Upon emailing them, they responded with "While we can not refund your money, we will offer you a free search". FREE SEARCH??!! Thier searches are absoulutely worthless and does me not a bit of good as a paying, already DUPED customer!! Upon calling them after receiving their slap in the face email, I was once again insulted by a rude customer service rep with a bad attitude! Upon explaining my qualm, she again informed me "no refund will be issued" and when I proceeded to inform her that "I normally used [redacted]", she abruptly interuptedd and said "We are not [redacted]". "We are Peoplefinders". Talk about adding insult to injury!! Man, a sure fire way for your company to fail is to provide poor customer service!! This company STEALS YOUR MONEY!!Desired Settlement: This situation is clearly about about the lack of principles of this business. I am requesting a full refund and I wish for wide spread communication as to the fraudulent activity of Peoplefinders.com Thank you, [redacted]

Business

Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer

Response:

I am rejecting this response because: THEY PROMISED MY ACCOUNT WOULD NOT BE CHARGED!! SEE BELOW A COPY OF THIER EMAIL SENT TO MY EMAIL: Reverse Phone Report for [redacted] PEOPLEFINDERS.COMPEOPLE SEARCHREVERSE PHONE LOOKUPCRIMINAL RECORDS Hello, [redacted]. You requested: [redacted] We performed additional searches to locate the information you requested for [redacted] Jun 9 PeopleFindersPEOPLEFINDERS.COMPEOPLE SEARCHREVERSE PHONE LOOKUPCRIMINAL RECORDS Hello, [redacted]. You requested: [redacted] We performed additional searches to locate the information you requested for [redacted]. We are sorry, but we were unable to find any records. Since we were unable to locate this record, you were not charged for this Reverse Phone Report. Another Way to Find PeopleRecords that go back up to 40 years! Try our People Search Membership, which allows you to obtain available phone and address information for anyone you search on. You'll receive unlimited searches for the duration of your membership!

Business

Response:

Thank you for providing the email you received and this additional information about your report. We have issued a refund for $3.95 and $2.95. This amount will be shown on your credit card statement within five business days.

Review: signed up for a 3 days trail cause they said they found the owner of the phone # I gave them but when I gave them my credit card they could'nt provide any information on the phone# and who it belongs to so I cancanled my acct, but they won't refund my 0.95 cents so I think its just a rip off that they do to there customers.Desired Settlement: want my $0.95 back

Business

Response:

We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. We are unable to provide a refund, but we will be happy to offer you a free search to help you find the facts you need. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Consumer

Response:

I am rejecting this response because: I didn't get what I paid for so I deserve a refund.

Review: I used PeopleFinders "PF" website to obtain information about 1 person. I paid $2.95 for this service. Surreptitiously and absent my consent PF signed me up for a monthly service and charged my debit card $24.95If their website includes notice that they intend to sign you up and then I would have to affirmatively cancel that membership then this notice is inadequate. I never got notice that they would charge my debit card for a monthly service that I did not use.PF acted in bad faith by not revering the charge for $24.95 because I never used that service and cancelled within 30 days once I saw my debit charge in my account.A contract never formed because I did not knowingly assent. A service contract requires assent.Desired Settlement: Reverse the charge for $24.95. PF should also cease and desist these deceptive practices. If PF refuses I intend to bring action in Utah small claims court.A contract never formed because I did not knowingly assent.

Business

Response:

We have reviewed your account and found that directly after your purchase of $2.95 for a Public Records Report, a full-page offer was displayed for a three day trial to our Membership. Our records show "Yes, sign me up" was affirmatively selected instead of declining the offer directly below. We did not receive cancellation within the three day trial. Therefore, $24.95 was billed on the fourth day. Per this complaint, and as a onetime courtesy, we will refund the membership fee. Please allow three to five business days for this to reflect on your account.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. "This complaint was resolved. The business gave me a full refund.Thanks You, [redacted] "

Review: We needed to find a (1) person, there was 3 of us looking at the website @ [redacted] we decided to go with their website because there was a choice of $9.95, 29.95 or $59.70. Because we only needed to look up 1 person we decided on $9.95. We put in my credit card information. That was fine, until the next morning we received an e-mail stating we were being charged $59.70. I checked our bank and charges were pending for this company for $59.70. We went back to the website to check for accuracy, well low and behold their website where we chose the $9.95 option is no longer there. So we contacted People Finders and were treated very rudely saying there was no such options on their website and no they were not going to refund our payment.Desired Settlement: We would like a full refund of $59.70. Although we found some information, the rudeness, misrepresentation and the aggravation we went threw I am not willing to pay $9.95. It is unbelievable and wrong they way people treat disabled individuals.

Business

Response:

Below is a link showing the product you are referring to (using random criteria to protect your private search history). [redacted] Our records show the 6 Months of UNLIMITED Reports $9.95/mo ($59.70 Today) product was selected. As stated your card was billed $59.70 that day for 6 months of access to our service. One Single Background Check Report on PeopleFinders.com is $29.95. We have reviewed your account and found that you have already generated over three reports on at least three separate individuals. Per the Terms you agreed to and the usage on the account, the charge is non-refundable. As our service provides access to unlimited reports and other features for a membership fee, our Terms do not allow for refunds but simply allow users to cancel anytime to avoid future billing. Per your request over the phone on 9/17/2015 the automatic renewal of your membership was cancelled. Your membership will expire on 3/14/2016 and if you are free to access the service until that time.

Business

Response:

We only accept purchases on PeopleFinders.com and not while the user is on external websites. We are sorry if you misunderstood what was displayed on the offer page but we do not offer an UNLIMITED Background Report product for just $9.95. We feel we have already explained that the product you selected was 6 Months of UNLIMITED Reports $9.95/mo ($59.70 Today). The charge remains non-refundable.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. Thank you for giving at least most of the money I see you took afyrt all only 9.95 from my account so I feel the matter closed .

Review: I signed up for a trial membership with PeopleFinders.com on 02/04/14. It was advertised to offer $1.00 reports. I generated one report and was charged approximately $0.99. I neglected to cancel my membership within 3 days, and was charged $24.99 on 02/07/14.[NOTE: According to the agreement, this amount would be auto-billed monthly - unless I cancelled the membership.) However, when I looked at my credit card statement, I noticed a second charge for $24.99 on 02/10/14 for 'PFREWARDS' (SEE BELOW). I have no idea what 'PFREWARDS' is nor did I agree to signup for it. I contacted PeopleFinders by phone to request that my membership be canceled immediately (which was processed/confirmed by email). I was not offered any refunds. In this case, I feel I should be receive a refund for these charges. To pay almost $50.00 for one report (which cost $1.00) is ridiculous! I would never have agreed to signup had I known what t these charges would amount to. DB DEBIT / PFREWARDS8007188997 800-718-8997 CA auth# 12911 02-12-14Desired Settlement: Refund of auto-billed charges

Business

Response:

Our records show this customer signed up on 2/4/2014 for a three day trial membership at $0.95 which provided her with a three day people search membership. As stated on the website, this membership renews at $24.95. During this same checkout process, they had affirmatively selected to enroll in a 7 day free trial with PeopleFinders Rewards through a full-page post transaction offer. This additional membership provides the customer with discounted reports, including background checks for $1.00 which are normally $49.95 per report. PeopleFinders Rewards renews at $24.99 per month. Neither one of the two membership trials were cancelled with the agreed upon time limit and therefore the customer was billed the membership fees. This customer called PeopleFinders on 2/14/2014, cancelled her membership and discussed why the charges occurred. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges.

Review: I used this company for a one time transaction on 4/10/2015. I specifically indicated I did not want a trial offer as one of the choices. I was then billed on 04/14/2015 for $24.95. I called and wished a refund and cancellation of this. The Customer Service did cancel any offer I had but will not refund the $24.95 that was charged to my debit card when I had only authorized a withdrawal of $0.95 on 04/10/2015 for a one time search. I feel this was false advertising on their part and not legal to remove funds from my bank account without my authorization. Thank you.Desired Settlement: I wish for the company to refund the $24.95 that was taken from my account without authorization. Thank you.

Business

Response:

At the time of purchase on 4/9/2015 you had the option to choose a report at the normal price of $1.95 or the same report at a discounted price of $0.95 in turn for signing up for a 3 day trial to our Membership. Our records show you affirmatively selected the trial membership option. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day. Per your request on 4/15/2015 we cancelled the automatic renewal of your membership. Your membership will automatically expire on 5/13/2015, and you can enjoy all the great benefits of this service until then. The charge is non-refundable per the Terms you agreed to.

Consumer

Response:

I am rejecting this response because: I saw only one option and it was for the .95. I do remember the option of anextended serice plan and I rejected it.

Review: About 6 month ago, I signed with People's Finders for a promotion to find two robo-callers, a thing we have been experiencing with numerous crooks that abuse the phone system because the government does not properly controls this type of shady business. The promotion indicates that for a price of 0.95 I had 3 days to use the service and after the 3rd day I would be charges +/- $24 per month. I am sure I terminate the promotion the following day but Peoples negate I did it. To make it worse Peoples charged me since, $24 twice each month. The unethiocal part of this shady deal is that Peoples remained silent in spite of knowing I was not using the system at all and charged my [redacted] almost $50 until this month that I discovered the abuse. I complained to [redacted] who in turn called Peoples and close the account. Peoples argued that I had not terminated the agreement, that I signed for two services the same day (a duplicate) why would I do that? and denied crediting my credit card.Organizations like Peoples are not properly controlled by the government or organizations like Revdex.com and therefore, are allow to abuse seniors like me and those who falls for their promotion. It is a disgusting practice that should be controlled. For example. A caviat should be incorporated CLEARLY stating that If the following month no use is reported, the subscription would be terminated automatically. This, UNLESS, the person buying the promo agrees to continue being charged. Perhaps that person intends to use the service on a continuous manner.I feel they are crooks and I hpe Revdex.com will be able to do something to protect us against this type of promotions.Desired Settlement: 1. Refund the money paid for no service.2. The government to act to stop or control this type of legal fraud commited against us senior citizens.

Business

Response:

At the time of purchase on 9/16/2014 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at any time via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee of $24.95 on the fourth day, and for every month thereafter.The charge of $24.99 is for PeopleFinders Rewards program. The PeopleFinders Rewards program allows you to receive discounted prices on the many of the reports offered on our website. This extra service is presented to our customers through a full-page offer directly after checkout. Users may either accept or decline the offer. PeopleFinders Rewards members also have access to:•Free self-background checks every month•Free family safety alerts show registered sex offenders in your neighborhoodWe did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99.Given that members have the ability to run unlimited searches and other features for a monthly fee, our Terms do not allow for refunds and simply allow users to cancel at any time to avoid further billing. You failed to contact us to cancel until a phone call to a representative on 3/9/2015, six months after the membership was initiated.

Review: I want to report more than one issue with this company, they appear to be a bait and switch scam. They advertise a free people search and a couple different options if you join. I joined the three day trial and wasn't satisfied at all. I got the same public information that I get when I don't pay. It assembled a "report" that includes a background check and several other information gathering options to help locate the person being searched, (marriage, divorce, and census records, etc.) When I clicked to review the "report" it gave me the same basic information that I get when I use the free service. When I called their customer service line I was connected to "[redacted]" who then proceeded to tell me I just wanted to argue when I was merely trying to express my dissatisfaction with their services. I tried several times to explain my complaint. I asked to speak with a manager or supervisor and she said there wasn't one. She then ended my call and hung up on me every time I called back, seven times to be exact. At which point I realized they were not into customer satisfaction to there discredit. Unfortunately I didn't look at their reviews online before trying these services. After searching, I have yet to find a positive review. Can someone from your office look into this and take appropriate action if you do indeed find what I and apparently others have experienced with them. I would like to be refunded and either a public warning issued at the site page or they be shut down. Anything short is going to say it is ok to scam hard working people everywhere. Please take action to stop there ill practices. Thank you in advance. [redacted]Desired Settlement: I would like for them to refund me any and all money they have taken out of my account. After reading several complaints I cannot be sure they only charged me once and for just the trial period so I want to be sure they refund everything. I will also be filing a complaint through my bank to insure they do not add any charges. In all I would like a public warning be issued by media and on their site page and see no reason why they be allowed to continue operating this scam.

Business

Response:

Please find attached three screenshots. Example 1 shows the information available for the customer's selected listing prior to purchase. Examples 2 and 3 show the information that was priovided after purchase. Please note that prior to purchase no addresses, phone numbers, birth records or bankruptcies were displayed. If you were unable to view your report they are stored on PeopleFinders.com for 90 days. You will need to login to your account at PeopleFinders.com/login, then click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you’ve ordered. You can click on any of the reports to view them online. We are sorry that you did not receive the results you were hoping for. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Feel free to review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

Review: Several months ago I selected a one time search on People Finder phone####-###-####. I just noticed a $24.95 charge on my American Express statement which I NEVER authorized. Per American Express this charge has been going on for months. American Expressed placed a block on People Finder. I just called People Finder, spoke with a woman by the name of [redacted]. I explained the problem. She claimed that People Finder has been sending me monthly emails about the reoccurring charges. This is not true. I told her I would file a complaint, she told me to go ahead, there was nothing I could do about it. In my opinion their tactics are deceptive and fraudulent. I should also add I told [redacted] to cease charging my account immediately.Desired Settlement: Reimburse my account for every unauthorized charge or send me a check for same.

Business

Response:

We were unable to locate the charge you are referring to associated with the email or name provided. The account associated with this email has not had activity since 2009. Please send us the e-mail you used to create your other account at PeopleFinders.com.

Consumer

Response:

I did not see an avenue to respond directly to people finder. The reason they do not have any information on me is because I NEVER signed up for a trial with them or as a member. I just checked with my credit card company, American Express. $24.95 has been charged monthly to my account since December 29, 2013. Unfortunately, I did not review my statements, however, there is nothing authorizing a deduction nor approving a membership.Please advise how I can respond to the companyThank you

Business

Response:

We want to make sure you are aware your Revdex.com complaint was placed to PeopleFinders.com through the Revdex.com and not PeopleFinder.com. Additionally, we do not have a representative named [redacted] in our Customer Care department. Therefore we believe you may be contacting the wrong company. Our contact information is below if needed.PeopleFinders.com Customer Care(800) 718-8997Monday-Friday 7:00AM-6:00PM (PST)Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Consumer

Response:

I am rejecting this response because:This seriously appears to be a scam. People Finder vs "people finders." The phone number and complaint was provided by American Express. Therefore, this company appears to be into fraud, and should not be allowed to vitimize people.

Business

Response:

Given that we do not find the charges in our database with the information provided and she states she sees charges from People Finder, we feel this complaint was made to the wrong company. We recommend they review their billing statement to find the company that they have done business with. Charges from our company will be labeled "PeopleFinders.com 8007188997" Again, we have no affiliation with People Finder.

Consumer

Response:

I am rejecting this response because:I rechecked my credit card statement. The phone number that they say belongs to this company in the response to my claim is the EXACT phone number listed on my credit card statement. It is impossible for two different companies to have the same number.My position now is, this company is scamming the public and should be shut down.

Business

Response:

As we have stated, you would need to provide us with information associated with the charge you are referring to. You have yet to provide the information we have requested in order to locate these charges. Therefore we cannot make any changes.

Consumer

Response:

I am rejecting this response because:I do not have any paper work etc.I did a one time request a long time ago. I am not the first person this scam has adversely affected.The only information I have is the company phone number on my credit card statement which is the same as the one listed for this company.

Consumer

Response:

Please note, this is a copy and paste of the company I have the complaint with from my credit card statement. It is the only information I have which clearly shows their phone number regardless of the name this company goes by.$12.55PEOPLEFINDERS.COM 00800-718-8997 CA1415084400000Nov 4 2014Nov42014PEOPLEFINDERS.COM 00800-718-8997 CA$24.95 Updating Results ... Costco TrueEarnings Card - 51003TODAY15thDecemberGo To TodayDecember 2014SuMoTuWeThFrSa3012345678910111213141516171819202122232425262728293031123TODA...⇄ To TodayDecember 2014SuMoTuWeThFrSa3012345678910111213141516171819202122232425262728293031123Acti...⇄ to launch comment card

Business

Response:

We feel we have made it clear in each of our responses that we cannot assist if the information associated with the charges is not provided by this customer. Providing the dollar amount and date of the charge does not narrow down the results sufficiently. We request again that this customer provide more information in order for us to locate the charges and assist. They will need to call us directly, using the contact information we have already provided here, so that we can locate the charges using the credit card that has been billed. We will need at least the first six and last four digits of the credit card number. To be clear, the only suitable response would be for the customer to provide the information used when making the purchase on PeopleFinders.com or call our Customer Care department and provide the card number on which the charges took place.

Review: I was billed for a subscription that I don't remember subscribing to. I paid for a couple searches on behalf of my father. It must not be obvious or I would remember. I remember clicking carefully to try to avoid any subscriptions. I made a deliberate effort against this. How did I end up getting billed $24.99 for a monthly subscription.I want a refund. It's false advertising to trick people into subscriptions with subtlety.Desired Settlement: Please cancel my subscription, delete my credit card information from your records and give me a refund.

Business

Response:

At the time of purchase on 10/29/2014 you affirmatively selected to enroll to a three day trial to our services through a full-page offer directly after checkout. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per your request over the phone on 11/3/2014 your membership was cancelled. As a onetime courtesy, today we will grant one refund of $24.95. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Review: I have made requests that my name be removed from PeopleFinders and it still appears on the web. I am the only [redacted] in [redacted]

I want to be removed from PeopleFinders.com as follows:

This appears on GOOGLE search which as a WhitePages link:

1. [redacted] in [redacted] WhitePages

www.whitepages.com/name/[redacted] Cached

10+ items - There are 2 people in [redacted] named [redacted].

[redacted] D [redacted].

[redacted] D [redacted].

PO Box [redacted]

Associated people: unknown.

Associated people: unknown

This appears after the GOOGLE website link appears:

1)[redacted] D [redacted], [redacted] Age: 63

* Email »

* Public Records »

* Phone »

*

Sponsored by PeopleFinders.com

2)[redacted] D [redacted], [redacted] Age: 63

* Email »

* Public Records »

* Phone »

*

Sponsored by PeopleFinders.coDesired Settlement: I do not know the connection with WHITEPAGES and PeopleFinders.com; I JUST WANT MY PERSONAL INFORMATION REMOVED FROM THE WEBSITES.

If my name is GOOLED IT APPEARS SHOWN AS WHITEPAGES; WHEN THE GOOGLE WEBSITE IS CLICKED IT GOES TO WHITEPAGES AND THEN MY INFORMATION IS Sponsored by PeopleFinders.co

PLEASE REMOVE MY NAME AND PERSONAL INFORMATION!

Business

Response:

Business' Initial Response

Hello,

To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you.

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response

Please find attached a MS Word document with screen prints as of today's date where Peoplefinders.com has posted my information again two times for sales purposes on WhitePages.com. I called Peoplefinders.com customer service and was told they have removed me from their database. When I call WhitePages.com they are telling me that my name has not been removed from the "ad database" where Peoplefinders.com purchased ad space to sale personal information on people.

The freedom of information act did not mean that public records could be downloaded and then sold for a price!

Please have my information removed from the Peoplefinder and WhitePages websites! I am the only [redacted] in [redacted]

Business' Final Response

Hello,

We apologize for any inconvenience. We have suppressed your information again as of today; however, anytime you publicly report your information to companies and organizations, this information may be updated in public record databases and therefore will return results when doing a search for public record files. If you see your name appear on our site you will need to notify us so we can remove it. We are one of hundreds of websites that provide this information.

If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (XXX) XXX-XXXX. Thank you for contacting PeopleFinders.com.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(XXX) XXX-XXXX

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

I signed up for a ONE TIME search for $2.95 only to find that I was billed an additional $24.95 eight days later for a reward I never asked for. People Finders website should be closed down because they are out to defraud the unsuspecting public. I spoke with someone and the person insisted I signed up for the reward. When, where and how? He was cocky and rude and sure that he was covered??? Please please, do not use this website. They are SCAMMERS!!!

Review: I signed up not people finders which I cancelled before the trial but they continued to charge me for 4 months at a rate of 24.99.

I signed up not people finders which I cancelled before the trial but they continued to charge me for 4 months at a rate of 24.99. When I call they say that they will not help me. My bank credited me 3 charges but I want the company to credit me the last 24.99 as I did cancel.Desired Settlement: I just want my 24.99 refunded

Business

Response:

Business' Initial Response

Hello,

We apologize for the inconvenience, but disputes through your bank are something we do not control and do not provide reimbursement for. Because you have disputed these charges through them, you will need to follow your credit card companies' policy regarding disputes and wait for them to send you more information about the case.

If you have any questions or need further assistance regarding PeopleFinders.com, please call our Customer Care Team during the hours listed below at ([redacted]) [redacted].

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Yes I understand that that the number is beside every transaction but I tried to call teice and both times the office was closed. I never received any emails about this program as I would of call immediately because I did not order it. As I said the bank just reimbursed for 3 vharges when you charged me 4 for a program that I never agreed to. I searched your company and it seems you have done this to many people and its not right.

Business' Final Response

Our phone number is listed beside each credit card transaction, on the website, and on all email correspondence for your convenience. Simply call to speak to a representative. Because these charges are disputed through your credit card company, you will have to follow their policies and procedures regarding the dispute. Usually, they will contact you when they reach a conclusion. The charges are still non-refundable.

Review: Used service for trail period. Did not sign up for any memberships.

In July 2012, I used People Finder on a trial basis 1 or 2 times and that was all. I did not knowingly sign up for any type of membership. On May 15, I was reviewing my bank account and found a recurring charge for 24.99. I called People Finders and spoke with a suprivisor who in formed me that I was actually being charged twice a month for two differant membership types. I told her that I had know knowlege

of these memberships. She said she would give me refunds equaling $150 which covered both memberships going back to February - this was ther first time I was made aware I was being charged for two memberships. This company does not send out emails to it's "members" notifying them of each mounths debit. All they do is give you a so called "6 warnings at the time of signing up". So, if you make a mistake and click the wrong button you are out of luck. There is no futher communications from this company to give you a chance to cancel the memberships. They seem to be operating a bit below the "radar".Desired Settlement: I would like a full refund - and I'm basing this request on the fact that the company does not fully communicate or give the proper notices to give it's members the opportunity to cancel. I know they will

talk about the terms - but, with much confusion - the terms does not prevent the wrong button from being clicked.

Business

Response:

Business' Initial Response

We have reviewed our files and our records show that an order for a search was conducted by the customer. At that time they had a choice to accept a special discounted price available with a monthly membership or the full price for the search without membership. The membership option was affirmatively selected by them. That membership provided a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire page outlining the terms of the membership which clearly and conspicuously states that after the initial trial, unless the consumer cancels the service the service will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than three times on three pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of her membership the customer was charged each month. During that time, our customer service was available to take the cancellation at any time via phone, email, or on the website. We did not receive a contact from the customer until ten months after the membership was initiated. In conclusion, the account is closed and we have provided three of refunds as a courtesy. There will be no further automatic billing and the account is closed.

There will be no further refunds.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Other then the original sign-up, in 10 months time - I received no further communications from this company.

While the web sit may indeed give no less then three warnings - there is no further communications from this company such as e-mail notices when they make an automatic debit from an account.

I think this is very wrong. As stated when I spoke to the supervisor, there is suppose to be a communication sent to a member whenever a debit takes place - if, this had been done - it most certainly would have caught my attention and I would have immediately cancelled the service.

I think this is a deceptive business practice to make the consumer rely on web site information from 10 months ago!

Business' Final Response

Regardless of reminders sent via email or by phone the signup process was completed on the website requesting confirming the automatic billing. No email or phone call reminders are necessary for an automatic billing requested online by the customer. The membership fee appears on billing statements every month with our contact information next to the charge. There was no contact to cancel the service until ten months after it was initiated. We understand that the customer did not mean to sign up and have therefore issued refunds for seven membership fees as a courtesy. Normally the charges are non-refundable per our terms of use the customer agreed to. There will be no further automatic billing and the account is closed.

Review: I signed up for a one time, one day membership. I said NO THANK YOU to recurring payments! Yet I have been put on AUTOPAY since 9/6/2013 at a cost of approximately $150.00. I did not find this transaction till I checked my credit card account around 7/1/2014. I then did some back dating to find that this has been ongoing since 9/6/2013. I contacted the company and was advised that I supposedly signed on for auto pay, well I recall refusing it! I only wanted the one time membership at the cost of .99 cents. I did not receive a email telling me that the refusal didn't work, or that I was now signed onto a permanent membership! Do you understand? They say that I signed on and I have no proof that I did not. As I looked at the Revdex.com site for this business I noted others have had the same problem and I noted that you recommend this company! I can only wonder why and how much they pay you to do this? These people say that it is a one time .99 cent membership, and then they say that we have signed on for permanent membership and further we had the option of looking people up for the number of months that we had the service! However they do not contact the person involved to let them know that they have signed on for a PERMANENT MEMBERSHIP. Do you want to know why? It is so that people like me will continue to pay out $24.95 a month unknowingly for months, maybe years, while they collect their millions in profits! That is why. When we complain they SAY we signed on but they never contact anyone to let them know that they have a permanent membership and as I noted, others have experienced this. NONE OF US KNEW WE HAD THE PERMANENT MEMBERSHIP and they can not prove that we used it over the MANY MONTHS that this has been going on! BECAUSE WE DIDN'T KNOW ABOUT IT TILL WE CHECKED OUR CREDIT CARD STATEMENT MONTHS LATER and then these THIEVES will magnanimously give us the last month's payment of $24.95, whoopee! Retaining the money they had already collected!Desired Settlement: I want a total refund of all monies that they collected from me in the amount of $24.95 a month starting from September 10th 2013 to present! They can not prove that I used their service after the initial .99 and I did not use their service as I did not know that I had been signed onto it! They made no effort to inform me that they put me on the permanent membership! Had they done so this would have been rectified quite quickly by me contacting them/their company and closing this account!

Business

Response:

At the time of purchase (9/6/2013) you chose to receive a discounted price ($0.95) instead of the normal price for one report ($1.95). To be clear, you received a discounted product in return for signing up for a 3 day free trial to our Membership. Nothing is pre-selected or pre-checked. PeopleFinders.com is a self-service website. If your intention was not to sign up for a membership then you had in fact selected the wrong product. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

None of our memberships are 'permanent.' You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

You failed to contact us until 7/1/2014 when you cancelled your membership through the online Account Manager. Note that this was ten months after the membership had been initiated. Per your request on 7/1/2014 the membership was cancelled.

Given that members can conduct unlimited searches and other services for a monthly fee, our terms do not allow for refunds. In addition, through email correspondence with our company you have stated that these charges are already under dispute with your credit card company. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any refunds. Please allow for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will need to follow their policy regarding these charges.

Consumer

Response:

I am rejecting this response because: I did not receive a RECEIPT! What they say in their response "

None of our memberships are 'permanent.' You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial had ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

You failed to contact us until 7/1/2014 when you cancelled your membership through the online Account Manager. Note that this was ten months after the membership had been initiated. Per your request on 7/1/2014 the membership was cancelled.

Given that members can conduct unlimited searches and other services for a monthly fee, our terms do not allow for refunds. In addition, through email correspondence with our company you have stated that these charges are already under dispute with your credit card company. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you any refunds. Please allow for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will need to follow their policy regarding these charges."

To begin with by not receiving a RECEIPT I was unaware, as many who have complained about this company have been, that I had signed up. They say this is not permanent, if I had not checked my Credit Card Statement and gone back as far as Sept 2013 I would never have known that they were deducting $24.95 per month. They would have kept this membership going forever, until it is cancelled! Not knowing that I had a membership means that I could not use it. After all I didn't know that I was still active. And their statement that I believed their advertisement and signed up for a 3 day membership which according to them meant that they could bill me $24.95 forever is ridiculous! They admit it is a temporary membership! Then they go on to say that by using it I am signing on forever till I cancel? Does this sound normal to you? Do you understand that by not receiving a RECEIPT that I and others have been unaware of these charges till we look at our Credit Card statement? Do you understand that had I and others received a receipt this would have been cancelled straight away? Do you understand that not knowing you have a service or a membership means that you do not know you can use it? Their statements only indicate to me how callous they are to what they are doing. I can not imagine that this is legal. I believe that a RECEIPT is required by law. If at the end of this issue I find that there is no law requiring companies like this to email a receipt I will begin a letter writing campaign to Congress, the Senate and our President requesting such a law be made! I will reference this company and the Revdex.com complaints where others have experienced this as I have! I will not give up till these people are either run out of business or laws are made to keep them honest. I do not feel that what they did was honest. As I have stated numerous times here, by not emailing me a receipt and then TAKING money from my account MONTHLY, I feel this was theft of my funds. As to their claim regarding my financial institution, yes I have filed with them and with the Attorney General of the State of Ohio where I live. I do not know what either will do. According to the bank, they wish to close this, matter settled. I have yet to reply to that. Granted the approximately $150.00 is quite a bit of money to me, but it isn't about the money. It is about a company that is skirting the law and taking funds from peoples accounts. Something needs to be done and I plan on seeing that something is done.

Thank you

Business

Response:

Again we are unable to provide any refunds per the Terms of Use you agreed to and the fact you have already contacted your bank or Credit Card Company and filed a dispute. You will need to follow their policies and procedures regarding these charges.

Regardless of any automatically emailed purchase receipts or renewal notifications, it is the consumer's responsibility to read and understand what they are selecting when shopping online. The product you selected repeatedly stated that the monthly membership would automatically renew until cancelled. If you did not wish to enroll you had the option to choose a full priced, one-time report. You are welcome to do whatever you feel is appropriate regarding online shopping practices.

Consumer

Response:

I am rejecting this response because: I did not receive a receipt. I did not know I signed up for a monthly membership. I do not believe I agreed to that. Yes. I have filed a complaint with my Credit Card company. I do not expect a refund from www.peoplefinders.com. I have also filed a complaint with the State of Ohio Attorney General and written the President of the USA.

So what? I do not have to accept their non-resolution of this complaint, forever!

Sincerely