Peoplefinders.com

Did background check on myself.

Not one existing record correct or not found.

no marriage license, no divorce record, wrong address, wrong phone number, no arrest record, the list goes on and on.

provided no service at all.

Review: I signed up for a Background Check Report for a 1- month trial of 9.95, where it clearly states that if I cancel within 3 days, I will only pay $2.95 for the trial, I went to receive the report, which did not include any of the information on what the report says it would have.

I checked my email and saw that I was charged $59.70 for ONE report. I called the customer service line to discuss why I was charged so much & not only did I receive 1 rude CSR(Customer Service Rep) I spoke with two very rude gentlemen, in the middle of our conversation, forwarded me to a voicemail and told me that I signed up for 6 months worth of service and I was definitely not receiving a refund. I gave them my married name, they called me by my maiden name which is also very creepy. I am fine with paying a $9.95 fee, which is what I signed up for, and I am also fine with paying a $2.95 fee for cancelling within 3 days of the membership. I am not okay with a $59.70 charge.

The reps are not concerned about my issues, even if they handled the conversation a little better, I may not be as upset but to have an erroneous charge and speak to 2 rude people, I would like my money back please and thank you.Desired Settlement: I would like a refund of $46.80. I will comply with the $9.95 & $2.95 cancellation fee.

Business

Response:

We apologize for the experience you had. The name on your account has the last name of [redacted], we apologize if the reps were calling you by a different last name. Perhaps the name that showed up on caller ID. In any matter, we have refunded you the $46.80. Please allow 2-5 business days for the refund to appear on your account.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I selected a choice to pay a one time charge of $1.95 for contact information on [redacted]. I received the report, but 3 days later was charged another $24.95. When I called to ask why the charge, a rude customer service agent said it was in the terms on the website that the 4th day I would be charged a $24.95 for a membership fee. Those terms were not clear on the website, only the on-time charge of $1.95 was what I signed up for.Desired Settlement: I want the $24.95 refunded to my account, after which I never want to hear from PeopleFinders.com ever again.

Business

Response:

Directly after your checkout on 7/20/2015, you were presented with a full-page offer for a three day trial to our membership. Our records show you affirmatively selected to sign up for a 3 day trial to our Membership. You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Per your request here, and as a onetime courtesy, we will grant one refund for the most current month of membership. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I have requested Peoplefinders to remove certain information and according to [redacted] the call center rep, he informed me there are not managers available at People finders and there are no (IT) people available and the he could not help me, According to [redacted] he said there was nothing he could do to address my issue and offered no help or resolution to the situation and when I asked who the owner was he said that was private information. [redacted] acted like he owned and ran the company and offered no solutions, to my situation, and he could not explain anything.Desired Settlement: For an (IT) manager or high ranking member of the company of technical knowledge to call me or reach out to me to bring resolution to my situation, it is pretty simple.Oh and for [redacted] to apologize for not trying to help in my situation.

Business

Response:

We are very sorry you had that experience and apologize for any inconvenience. We were unable to locate the call you are referring to with the information on this complaint. You can in fact remove your public profile from PeopleFinders.com. Please follow the directions included below to remove information from PeopleFinders.com. If this online opt out tool does not successfully remove all of your information a Customer Care supervisor would be happy to assist you. Managers are usually available Monday-Friday 8:00AM-5:00PM. We apologize they are not available during weekend hours but you may leave a voicemail and receive a call back at any time.

To fulfill your opt out request you will need to follow the automated process online. You will need to click on "Help," at the bottom of any page. Please scroll to the "Privacy" section, click the fourth check mark down "How do I remove my information from your website?" You will then see the last sentence ending paragraph 2 stating, "To manage or remove your public records from PeopleFinders.com, please click here," which is hyperlinked for you to click on. For your convenience, below is a direct link to the opt out page.

http://www.peoplefinders.com/manage/default.aspx

Please follow the prompts from there to successfully remove your public record data from appearing on PeopleFinders.com. Thank you.

Review: On 3/10/15 I signed up for a "Report Only" search on the Peoplefinder web site for $1.95. I was a bit surprised to see I wis billed in 2 increments, $.97 and $.98 on the same day. I wasn't too concerned because the total was exactly $1.95. On 3/16/15 there was a new charge to my debit card of $24.95.I called PeopleFinders at [redacted] and spoke wih [redacted] (who stated he works for [redacted]).[redacted] told me I was signed up for a recurring charge and that he could not reverse the charge for $24.95. I went back to the website to make sure I selected the correct option. The option I selected for $1.95 does not mention a recurring charge. (the other option for $.95 does).As with many of the complaints I have read regarding this business (exactly the same as my complaint( they are clearly trying to trick customers into signing up for a recurring membership in order to charge $24.95 per month to customers who don't want their service. Kind Regards,[redacted].Desired Settlement: To resolve this matter I want the recurring charge of $24.95 reversed and credited to my debit card. I will pay the $1.95 charge I agreed to. I recommend that the Revdex.com take whatever action is possible against this company to prohibit them from fraudulent advertising and billing. The email address on my account is [redacted]

Business

Response:

At the time of purchase you affirmatively selected to enroll into a 3 day trial to our Membership through a full-page offer directly after checkout. You had the option select yes or no to this post-transaction offer. You may cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee ($24.95) on the fourth day. We have found that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Review: This business started charging our credit card last yr without our authorization. Neither my wife or I had even signed up for a free month of their service. They claimed my wife signed up for it. We disputed the charges and was made whole. They were actually brought onto a three-way call and said they wouldn't be charging our card any longer. My wife and I had our credit card # changed. Today, with a completely different credit card #, I was looking through the charges on the card and found that this company had again charged our card for $24.95. Please help! I feel like this company is defrauding people by attaining their credit card info. and then sneaking in this charge.Desired Settlement: They need to refund this money! And I would really appreciate it if they would stop charging me for something I do not want!

Business

Response:

We did not find an account using the information you supplied. PeopleFinders.com is a self-service website where users must select a product and proceed through checkout online. Nothing is pre-selected or pre-checked. Please provide the e-mail you used to create your account at PeopleFinders.com or contact us directly by calling our Customer Care department. They can also locate accounts by partial card number over the phone.

Review: PEOPLE FINDERS USES DECEPTIVE AND CONFUSING BILLING PRACTICESDesired Settlement: I WOULD LIKE A REFUND OF $60 IN UNAUTHORIZED CHARGES TO MY CREDIT CARD

Business

Response:

At the time of purchase on 8/8/2014, this customer had a choice to accept a special discounted price available with a monthly membership ($19.95) or the full price for the search without membership ($39.95). The membership option provides a three day trial to try our services. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. On the next payment information page, the consumer is provided with an entire section directly below the total outlining the terms of the membership. This again clearly and conspicuously states that after the initial trial, unless the consumer cancels the service, it will continue monthly and the card they provided will be charged. This will continue until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete. Our records show this customer affirmatively selected to enroll on 8/8/2014. Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of the membership this customer was charged each month. During that time, our customer service is available to take the cancellation at any time. Per his online request on 11/6/2014, three months after the membership was initiated, we closed the account and issued a refund for the most current month of service at $29.95 as a one-time courtesy. There are no further refunds available.

Consumer

Response:

I am rejecting this response because: First, their own statements indicates that I was enrolled in a $19.95 a month program that renews automatically. So why did they charge my credit card $29.95 a month for three months. I never requested a membership for $29.95 a month. Therefore, they overcharged me $10.00 a month for 3 months. I am now requesting an additional refund for the $30.00 overcharge. I will be happy to provide copies of the $29.95 credit card overcharges upon request.Second, I would like to point out that they say the $19.95 gives members unlimited searches for each month. On at least four occasions during the three month period I was charged from $1.oo to $3.00 for each individual search. In other words they violated their own "free unlimited searches" policy by charging me for each individual search. I can provide copies of credit card charges for each of the four searches in question. I am now requesting an additional $10.00 reimbursement for the four searches in which I was charged a fee.The two instances I have outlined above indicate how Peoplefinders attempts to defraud their members. I thank Revdex.com for the promptness of their actions and I look forward to the additional $40.oo in refunds that they (Peoplefinders) has proven that they owe me by their own words!

Business

Response:

Feel free to review the $19.95 product on PeopleFinders.com for the Terms you agreed to during checkout. As explained previously the discounted price for the report plus trial membership is $19.95. If the trial, which comes with the $19.95 report, is not cancelled within three days the membership fee of $29.95 will be charged on the fourth day and will continue monthly until the service is cancelled. Overdraft fees are something we do not control and do not provide reimbursement for.Our records show you have not been billed additionally for the searches you ran on this account. We have record of you logging in and accessing our database using many different criteria from 8/10/14 to as recently as 10/23/14. Again, there are no further refunds available per the Terms you agreed to.

I tried for three days to cancel my membership, I kept getting the run around, to cancel membership please call us, I'd call and it say please cancel online, I'd try to log in and it would tell me I had the wrong password. I finally was able to speak to someone AFTER I was charged for the membership and both people I spoke to were very rude, I asked to speak to customer service and they connected me to a voicemail that told me that I'd receive a call as soon as they could get to me.

Review: I went on their site to see if I can locate my brother and step-son. I did not want the 19.99 special so I took the $2.48 special and I was given some information on my step-son and I also saw his wife's 1st name which I clicked on for addl info.It asked if I wanted to use the same card and I said yes to the same 2.48 promo. They charged me 19.99. It never showed me 19.99 or I would not have done it. I called and the rep said it's been charged and no refund. I asked for her Supv [redacted] who was not one ounce of courtesy and she did not like that I asked for her Supv name and told me to have a good day and hung up. I am demanding my 19.99 back as the link was fraud.Desired Settlement: I would like a refund back to my account. As for the supv, if that is the best they can hire,then it does not speak well for this company. I am retired 35 years customer service, som companies just hire anyone to answer a phone.

Business

Response:

The customer was shown what product they would be purchasing before their card was billed. They had selected to order a full background report on [redacted]. That product is $19.95. Because the service was rendered, there will be no refund.

Consumer

Response:

I am rejecting this response because: it did not show me the 19..99 charge it only told me the original chare of 1.99 plus txl

Business

Response:

Before any purchase is made on the website, the customer is able to see the dollar amount and the product name they are purchasing. In this case about 3 minutes after the customer made their purchase for the people search, they then upgraded to a full background on [redacted] Yearwood for $19.95. The people search they ran was for a [redacted]. They had to click on or type in a different name to get the new product on [redacted]. The service was rendered, per Terms of Use the product is not refundable.

Review: The website offered their service for .99 - I was using it to look for classmates for our upcoming 30th class reunion. The information we were given was not correct - I even pulled my family so I called and cancelled the same day. They billed me for that full month (August) and then for September. My wife called and spoke with a Chris who agreed to credit back the September charge but then she called again after looking into it further and the lady she spoke with was completely rude. They have the monthly payments set up to come out through Paypal and that shows that it does not begin until September. I want the August charges reversed as well and their business practice investigated. It looks like bait & switch - Im sure they have taken advantage of many people. Their advertising is incorrect and they do not provide correct information - they are a scam.Desired Settlement: I want my account refunded.I also believe that a notice should be mandated on their website that the initial charge of .99 is not what will be taken from their account even if they cancel the same day.

Business

Response:

At the time of purchase you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. You also added an additional $0.99 during checkout so that a PDF file of the report would be emailed to you. The membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter.

Per your this complaint, and as a courtesy, we will grant one refund additional refund of $24.95. Please allow 2-5 business days for the refund to process back into your credit or debit card.

Review: I visited the PeopleFinders website to order a report. When I entered my billing information, including credit card number and security code, I received an error message indicating that the security code did not match the credit card. I re-entered the information, hit the button to get my report and once again got the same error message. I repeated this one more time and again got the same result. I then contact PeopleFinders and explained the problem. I was told that since they were only the merchant I needed to take up this issue with my credit card company. When I called my credit card company and explained what had happened and that I did not get the report I had paid for, I was informed that the merchant had actually charged my card 4 times for the purchase. When I called PeopleFinders back to find out why they had done this, I was met with a very hostile attitude from one of the call center people. Her name is [redacted] and she was incredibly combative with me. In so many words, [redacted] told me that I could either do it her way or the conversation was over. I did get angry at which point she hung up on me.Desired Settlement: I would like them cited for attempting to charge my card 4 times for a document that I was told I would only be charged once. I want my account with them completely purged and any and all charges reversed. I would also like a letter of apology from the company for the abhorrent way that [redacted] treated me.

Business

Response:

We are sorry, but we were unable to complete your 4 attempted orders at PeopleFinders.com on 10/8/2015. It appears that you did not provide the correct three-digit code from the back of your credit card, so the transaction failed. You may see a pending charge on your credit card statement, but it will be removed within ten business days.

Consumer

Response:

I am rejecting this response because: Upon contacting my credit card company, and providing them with the explanation offered by Peoplefinders.com, I was told that, in fact, my card had been charged. Peoplefinders.com is in error in their assessment of this situation as evidenced by the fact that my credit card company, [redacted] corroborates my version of the facts. I also see no acknowledgement of the fact that the way I was treated by Amy was not in line with Peoplefinders.com's customer service approach. I would like a written apology from Peoplefinders.com regarding the abhorrent manner in which this woman treated me. Since the phone conversation was recorded, it's simply a matter of listening to the interaction to discern how rude she acted.

Business

Response:

As stated before all four of your

transactions have failed on our end. Your bank is showing them as

pending transactions and removing the charges from your balance as they should. Again, you simply need to allow more time. After

the 10 days is up [redacted] will realize PF(the merchant) is no longer going

after the funds and the pending status will be removed and the funds will be

available to you again.As for the experience you have

received with peoplefinders we have investigated the call and followed proper

procedure with [redacted].

Review: I was shocked to see that Peoplefinders debited my bank account for a service I did not subscribe to or use. I was told I used a three day trial offer which I did do but with an other company. . They claimed they emailed me a notification of membership but I have no record of such an email in my email account. They further claimed the I did receive a refund and cancellation but in doing so was not treated respectfully as I told the individual I never used this serviceDesired Settlement: Just want my money back and an apology.

Business

Response:

At the time of purchase on 7/29/2014 you chose to receive a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:

•People Searches – Get the facts you need to find anyone, anywhere

•Email Searches – Obtain email addresses, or learn about the owner of any address

•Social Profile Searches – See updates on all of your friend’s social profiles in one spot

•Marriage Searches – Find out if a man or woman has ever been married

•Divorce Searches – Check the divorce status of any man or woman

•Property Searches – Learn about any piece of property, including the current owner and value

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day.

Per your request over the phone on 8/16/2014, and as a onetime courtesy, we have granted one refund for the most current month of membership. This should appear on your statement in 2-5 business days.

Consumer

Response:

I am rejecting this response because: I used a different company for the one search I did. I don't know how this company got my info but if I was aware of a three day period to do unlimited searches I would have and then cancelled. I also contend that the representative who talked to me was in error when she said the disclaimer of automatic membership was posted "all over" their web site. They have refunded my money and I thank them for that but I do not appreciate a company that uses this tactic to gain financial gain. They should be upfront with people on this and not hide it in subtext and fine print. There are too many companies that do this. Let it stand, they need to be more transparent in their dealings with the public for the sake of better business. Again, I am puzzled as to how they got me signed up when I didn't even visit their web page.

Business

Response:

We want to make sure you are aware that PeopleFinders.com is purely a self-service website. Nothing is pre-selected or pre-checked. Our records show that on 7/29/2014 you visited PeopleFinders.com, selected a product, entered registration and billing information, checked a box stating you have read and agree to our Terms of Use and Privacy Policy, proceeded through checkout and placed an order. The automatic renewal is disclosed in standard text directly above the pricing selections and on every page of checkout. When shopping online it is the consumer's responsibility to read and understand what is presented. You are free to review our Terms, the products on PeopleFinders.com and how they are advertised at any time. As the refund was a one time exception to the Terms you agreed to, understand you will not be eligible for any refunds in the future.

Review: Ad claimed that background records on people that I searched for would be provided for free / links through to a different site misrepresented itself.

On 5/13/13 I saw an ad claiming to be called freecriminalsearches.com that only links through to a membership site called peoplefinders.com. I purchased a report from them anyway and agreed to a 3 day trial to their membership (since it claimed to be a free trial). The report was very lacking in what it promised. Ads strongly suggested that the report I would receive would include misdemeanor records but all I got were a list of previous addresses and names of relatives.

I am complaining mostly because of the very false and misleading claims on what I'd receive but another serious fault of this company is that the link that available on the first day of the trial to cancel your account is no longer there. The FAQs gives instructions on how to cancel your account but the links are just not there anymore. This company outright lies to its customers, does all kinds of bait and switch schemes and is very fraudulent.

I have proof positive that what used to be a simple link to request to cancel your account is no longer there and now I have to call them. I do not want to talk to them. I'm guessing I would get a big runaround, have to listen to more ads or something, or be forced to deal with them selling out my phone number to other companies.

Peoplefinders.com is horrible, awful do not do business with them.Desired Settlement: $1.95 for the initial report that I paid for that failed to provide information that the ad claimed would provide.

Business

Response:

Business' Initial Response

Every report you order is available at PeopleFinders.com for 90 days. To view your report, please login to your account, and click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you've ordered, and you can click on any of the live reports to view them online.

We have reviewed your report and found it is populated with twenty two addresses, one phone number, three possible relatives, two AKAs and [redacted] of the individual searched.

As stated in our Terms of Use, we do not offer refunds for the product you ordered. When you order a report, our system searches through billions of public records and collects every piece of relevant information. PeopleFinders pays for access to this data, so the charge is for us to conduct a search on your behalf, not to return a specific result. Please review the Terms of Use on PeopleFinders.com if you would like more information about refunds or other policies.

If you have any questions or need further assistance, please call our Customer Care Team during the hours listed below at (800) XXX-XXXX. Thank you for contacting PeopleFinders.com.

Monday-Friday 7:00AM-6:00PM (PST)

Saturday-Sunday 7:00AM-11:30AM and 12:30PM-3:30PM (PST)

Best regards,

PeopleFinders Customer Care

[redacted]@Peoplefinders.com

(800) XXX-XXXX

Review: I have used people finders for several years and am aware that you have to carefully read at check out or else you may sign up to be automatically billed for a membership. I recently checked my credit card statement and have been billed for a membership in the months since my last peoplefinders.com purchase. I emailed them asking for a refund and was denied. I asked them to provide me with the confirmation email I received for my purchase and have not received it. I did not consent to a monthly membership and distinctly remember reading carefully at my last purchase to avoid doing so.Desired Settlement: Refund of amounts charged to my credit card with the exception off purchase.

Business

Response:

We have reviewed your account and found that in the past you have chosen the $1.95 normal priced reports. However, on 2/6/2014 our records show you selected a discounted price of $0.95 (billed as $0.48 and 0.47). You may review your billing statement for this date and see the charge we are referring to. The reason that product was discounted is because it is packaged with a three day Trial Membership. On 2/6/2014 you affirmatively selected to enroll by choosing the discounted People Search Report plus three day Trial Membership instead of the regular priced People Search Report. Our membership service provides unlimited searches and other features for a monthly fee. This is clearly and conspicuously disclosed on the initial order selection page. Then the consumer is provided with an entire section, directly below the total, outlining the terms of the membership. Again it states that after the initial trial, unless the consumer cancels the service it will continue monthly and the card they provided will be charged until they tell us to cancel their membership to avoid future charges. The membership is mentioned no less than two times on two pages before the order is complete.

Given that members can conduct unlimited searches for a monthly membership fee our terms do not allow for any refunds and simply allow members to cancel anytime to avoid future charges. For the period of your membership you were charged each month. During that time, our customer service was available to take your cancellation at any time. You failed to contact us to cancel until an email was received on 6/3/2014, four months after the membership had been initiated. Per this request, and as a onetime courtesy, we will grant the refund of $24.95 for the most current month of membership. In conclusion, you have received credit for one month of service totaling $24.95, your account is closed and there will be no further automatic billing.

Review: I was looking for public records on myself and my husband that I know for a fact exists, and my curiosity led to me to search more thoroughly on the internet to be sure there is nothing surprising on either of our records. From the Google search this service kept popping up so I took the bait and clicked on it. To my amazement it was so easy to find my name and my husband's with what appeared to be very accurate information! They had a "best" deal offer to sign up for membership (which is required to see any of the records) for $4.95/month which is what I chose. After setting up an account my credit card notified me that a charge for $29.85 had been processed. That caught me off guard, because I was signing up for $4.95/month, right?

I contemplated whether or not to access the account, but with some reluctance I did a search, no results. I did several other searches, and incredibly NO RECORDS were found for ANY of the searches I did, it didn't matter how many names I typed in or how many addresses, etc. I called to request a refund of the fraudulent service and a female responded that she would cancel the rest of the membership but that it was non-refundable. I explained that I know for certain we have reports listed for our names and her response (and ONLY response repeatedly) is that the results are not guaranteed.

I called my credit card company to dispute the charge which was a SCAM and unbelievably when they called this company to discuss a refund SHE was the one who answered the phone. We were unsuccessful, of course, and we asked for a supervisor, but conveniently we were sent to a voice mail. Out of all of the employees with this company she was the one who answered both phone calls on the same morning to a toll-free number. What a coincidence!Desired Settlement: A reasonable refund for the amount of purchase ($29.85) since there was no result for what I paid and lack of customer service or cooperation. If not total amount, at least refund the other 5 months and 29 days of the advertised price of $4.95/month that I am not going to be able to use, yet already paid.

Business

Response:

We do not change the records we have on file after a customer signs up for a membership or purchases a product. Service was rendered. As a courtesy we have refunded half of the price. A refund of $14.92 was issued to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I signed up with this company on March 19th for a $.99 trial for 3 days I called within that day to cancel my trial and they said its ok I would not be billed. Now on march 27th we had found out that they billed us for $24.99 for a month when we canceled that on March 19th. I called PeopleFinders to complain and they refused to payback the money. THIS COMPANY IS A SCAM!!!!!Desired Settlement: I would of liked a refund but being they refused even though it was their mistake we had to dispute it with our credit card company.

Business

Response:

At the time of purchase on 3/19/2015 you chose to receive a discounted price for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We reviewed the phone call you are refferring to on 3/19/2015 and found that you had questions for the representative about our membership coverage. There was no request from you to cancel the trial membership. The representative even confirmed that the automatic renewal was on and that we were available to cancel this memberhip at any time upon your request. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day. Per several demanding calls on 3/27/2015 we canceled your membership. You have stated on this complaint that you have already contacted your bank or Credit Card Company and filed a dispute. Often, due to the dispute, you are given a conditional refund by your bank; therefore we cannot offer you a refund. Please allow time for your financial institution to review the charges for validity. Usually this process will take a few billing cycles and they will notify you of the outcome via mail. You will now need to follow their policies and procedures regarding these charges.

Review: They have repeatedly charged my account with no authorization to do so!Desired Settlement: They need to refund my account!

Consumer

Response:

Customer confirms that the company called and issued a refund.

Business

Response:

Our records show you were refunded $24.95 per your request over the phone today (10/13/2014).

Review: This company made four fraudulent charges against my credit card over a four-month period. I bought two reports from them on 7/26/2014 -- one for $.95 and one for $39.95. On to their website under my account page it shows the receipt for those two reports. It also shows that I have "no memberships." Yet this company took my credit card information and made four charges for $24.95 each on the following dates: 7/30/214, 8/30/2014, 9/30/2014, and 10/31/2014. No service was provide. No charges were authorized. This is outright theft, plain and simple. That the Revdex.com has given this company a B Rating is mind boggling.Desired Settlement: I would like them to return the money they stole. It's that simple.

Business

Response:

At the time of purchase on 7/26/2014 you chose to receive a discounted price ($0.95) for signing up for a 3 day trial to our Membership. This membership allowed you to receive an unlimited number of:•People Searches – Get the facts you need to find anyone, anywhere•Email Searches – Obtain email addresses, or learn about the owner of any address•Social Profile Searches – See updates on all of your friend’s social profiles in one spot•Marriage Searches – Find out if a man or woman has ever been married•Divorce Searches – Check the divorce status of any man or woman•Property Searches – Learn about any piece of property, including the current owner and valueYou had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone. We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were charged the membership fee on the fourth day, and for every month thereafter. Starting in November the membership charges failed therefore the membership expired and no further charges were attempted. Per this request, and as a onetime courtesy, we will grant one refund for the most current month of membership (October). Please allow 2-5 business days for the refund to process back into your credit or debit card. Your account is now closed.

Review: PeopleFinders.com refuse to remove my address from the internet. I spoke to 8 different agents and 1 supervisor (within 4 weeks) who all assured me, after 72 hours my address will be taking down from the internet. The company has an opt out option in which I submitted 4 times and my address is still on the internet. There are several complaints on the Revdex.com website for this same problem. I did not authorize this company to display my address on the internet and they refuse to take it down. I explained to a supervisor that in my line of work it is a safety issue. I was told by a supervisor that it was not a good enough reason for them to have to take it down. The supervisor then agreed to take it down within 72 hours. That was 3 weeks ago.Desired Settlement: I am requested to have my address removed from the internet. In addition, remove my name completely from that company's database and affiliates.

Business

Response:

We have reviewed our files and found that this listing was reported to our IT department for removal. Today, however, we see that the information still appears. We have contacted that department today in order to expedite this removal. We apologize for any inconvenience caused by the delay.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I AM NOT A COMPUTER EXPERT, HOWEVER I WAS TRYING TO LOCATE AN OLD FRIEND THRU A COMPANY CALLED, PEOPLE FINDERS, WHO FOR A DOLLAR OR TWO WERE SUPPOSED TO FIND MY FRIEND. IT NEVER HAPPENED ! INSTEAD OF EVEN RESPONDING TO MY REQUEST, THEY BILLED ME FOR 8 MONTHS AT $50/MO BEFORE THE ERROR WAS CAUGHT. NOW THEY REFUSED TO MAKE GOOD ON THE MONEY EVEN THOUGH THY NEVER FOUND THE PERSON, AND I NEVER USED THEM AGAIN ? I CALLED AARP FIRST AND THEY TOLD ME TO TRY TO RESOLVE THIS WITH THE COMPANY,WHICH I DID. AND THEN TO CONTACT THE Revdex.com, BEFORE PROCEDING WITH MY OTHER OPTIONS.Desired Settlement: DesiredSettlementID: Refund

A FULL RESTITUTION BY CHECK

Business

Response:

Initial Business Response

Every report you order is available at PeopleFinders.com for 90 days. To view your report, you may login to your account, and click the "My Reports" link in the upper right corner of the page. You will be shown a list every report you've ordered, and you can click on any of the live reports to view them online.

At the time of purchase on 2/11/2013 you chose to receive a discounted price for your report by signing up for a 3 day free trial to our 3-in-1 Membership. This membership allowed you to receive an unlimited number of:

*People Searches - Get the facts you need to find anyone, anywhere

*Email Searches - Obtain email addresses, or learn about the owner of any address

*Social Profile Searches - See updates on all of your friend's social profiles in one spot

*Marriage Searches - Find out if a man or woman has ever been married

*Divorce Searches - Check the divorce status of any man or woman

*Property Searches - Learn about any piece of property, including the current owner and value

The membership is mentioned no less than 3 times on each page of checkout. There is also a full page disclosure explaining the membership coverage and renewal.

You had the option to cancel this membership trial at anytime via your account manager on the website, via email, or via phone.

We did not receive any notification that you wished to cancel this trial. The 3 day trial has ended; therefore, you were billed $24.95 on the fourth day, and for every month thereafter.

The charge for $24.99 is for PeopleFinders Rewards program. This allows you to get discounts on the different reports offered on our website. We did not receive notification that you wished to cancel this within your 7 day trial period, therefore you were billed $24.99. You enrolled in this separate membership through a full-page offer after your purchase. On this page you may either click "yes, sign me up" or "no, do not sign me up." The sign up option was affirmatively selected by you after your order on 2/22/2013.

We did not receive any notification that you wished to cancel your memberships. Rather, seven months after you started the membership, the charges were disputed through your credit card company, which resulted in the termination of your membership. You will need to follow your card company's policies and procedures regarding the dispute. The charges are non-refundable per the terms you agreed to.