The customer placed an order with Zazzle.com on 10/5/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via email on 12/5/with regards to the charge in questionZazzle received and replied to the customer's email as of 12/28/and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customedr’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle can confirm the customer’s refund was processed on 1/13/At this time, Zazzle has requested a transaction ID number for the refund in question, and it will be emailed to the customer as soon as it becomes available
Initial Business Response / [redacted] (1000, 8, 2016/01/29) */ The customer placed an order with Zazzlecom on 12/21/15, for a throw blanket, to be shipped with express shipping (business day after manufacturing)The customer contacted Zazzle via email on 12/23/to inquire upon the status of the custom throw blanket, as it had not yet been shippedThrow blankets typically manufacture in 2-business days, with shipping time in additionZazzle received and responded to the customer's email on 12/29/with the turnaround estimate for the timing window in which the customer's order was placedThe customer had also emailed Zazzle on 12/24/15, 12/27/15, and 1/5/with a request for a status update on the delayed orderZazzle's customer support team responded to the customer's latter inquiry on 1/5/16, with the information the order had been expedited with Zazzle's production team, and an offer to cancel the order if the customer choseThe customer responded to Zazzle via email with a cancellation confirmation requestPer the customer's wishes, Zazzle cancelled the order on 1/6/Refunds for a cancelled order typically return to the customer's payment method within 7-business days, depending on the processing speed of the customer's financial institutionTo be clear, all funds for the customer's order were returned to the purchasing credit card with an anticipated processing date from the customer's credit card company no later than 1/21/For the customer's overall experience, Zazzle has authorized a $Zazzle Account Credit to the customer's Zazzle account, and it may be used toward a future order if the customer desiresThis credit is available now, and it will not expire Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) After further review, I saw that the refund for the purchase of the throw blanket was actually processed on January 7, and made it to my account on January 8, Initially Zazzle said that it would take 7-business days after the order was canceled on January 6th before the funds would make it into my account so I didn't check the account until around January 20th to give the appropriate amount of time for the funds to make it into my account based on the timeline zazzle had given meHowever, the funds made it into my account earlier than I was told they would so Zazzle did refund me the full price of the throw blanket and express shipping earlier than I expected them toBeing that it was earlier than I expected, I didn't check those dates and therefore didn't see the refundThank you Revdex.com for assisting in getting this taken care of and thank you Zazzle for getting me refunded
Complaint: [redacted] I am rejecting this response because: in the response from Zazzle they make it sound like they're doing me a favor by refunding the money that they took out of my account as a "special one time courtesy" The fact of the matter is they were not supposed to take the money in the first place so it's not that it was a special one time courtesy but the fact that they needed to fix a mistake that they clearly made and I have emails to back up the fact that they clearly made this error on their own partTheir error is what put my account into the negative causing overdraft fees to be charged to my account so they were directly responsible for that, and should be responsible for at least $of those said fees due to their mistake days to process a return of $is obsurd, is this how this company does business Remember, I have emails backing up my claims I am not satisfied with their response Sincerely, [redacted]
Zazzle processes payments for Zazzle orders only after they have moved into the "Processed" state, following a brief "Pending" period where order data is verified and transmitted to our production facility According to our records, there are no orders associated with the contact information that has been provided Occasionally, if an attempt was made to click the “place order now” button during checkout, a customer's financial institution may place a temporary hold on authorized funds for the order amount during (or immediately following) the checkout processThese holds may be triggered by the financial institution (as a protective measure) whether or not the actual order is finalizedIn some cases, this action may result in what appears to be a duplicate or multiple charge for a single order Funds that are captured in this manner are later removed at the discretion of the financial institution (the pending transactions roll off)If an account is showing a duplicate charge for a Zazzle order, Zazzle recommends the customer review their account activity over the course of the next couple of business days to verify that the funds are released
Complaint: [redacted] I am rejecting this response because I have called and did receive a response telling me the funds would be back into my account within 7-business days of the cancellation which occurred days agoI have not been refunded and my bank does not see any inclination that I will beHere is the message I received to prove I spoke to someone about this matter It was great speaking with you todayAs discussed, you can contact your financial institution directly to inquire about the availability of your fundsIf you have any further questions or queries then please don't hesitate to get in touch---------------------------------------------------------------------------...⇄ Support Hero Zazzle Inc.Incident Reference # [redacted] Sincerely,Mo [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/08) */ The customer placed an order with Zazzle.com on 10/22/During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via email on 11/30/with regards to the membership in questionZazzle's Customer Support team received and responded to the customer's email on 11/30/with an explanation as to the membership, as well as an offer for a Zazzle Account Credit for the cost, as the membership is typically non- refundableThe customer expressed dissatisfaction with that resolution option, and Zazzle authorized a direct refund to the customer's purchasing payment method, as a one-time courtesyZazzle has also unsubscribed the customer from any auto renewal of the Zazzle Black Membership, and the customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order As of 11/30/2015, a refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment, and the customer has been sent an email with the confirmation informationAs the membership is typically not refundable, it may take up to business days for the customer to receive the refund, and that further information may need to be obtained by a member of Zazzle's finance department Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: Zazzle lied in their responseThey were not helpful, is took may emails and phone calls for them to correct their terrible customer service They are liarsI have yet to see a refundThey should have sent instead a cash refund with a hand written apology instead of no confirmation of any refund and a some lame excuse that it can take days for the refund to happenSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though the business remedied the situation after over a month and A LOT of hassle, I would hope that their conduct would reflect in some way on their Revdex.com score The conduct of this business and the numerous reps that I communicated with is appalling and I hope that negative impact on their business may result in some improvement Sincerely, [redacted]
The customer placed an order with Zazzle.com on 9/10/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle on 10/27/with regards to the yearly chargeZazzle has extended the customer the offer of a one-time courtesy refund for the membership, to have the funds returned to the customer’s purchasing payment method, which the customer acceptedBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerThis information was relayed to the customer via email on 11/1/Per the email the customer was sent, a member of Zazzle’s finance team will be reaching out to the customer directly
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ The customer purchased a shirt on the Zazzle website on 07/05/Unfortunately the order was delayed in productionThe customer contacted Zazzle Customer Support on 07/12/by e-mail and requested to cancel the orderZazzle Customer Support responded to his e-mail and processed the cancellation requestThe order was cancelled on 07/14/15, the customer was refunded in full for the order
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderThe customer placed an order for wedding invitations, address labels and RSVP cards on 1/3/Unfortunately, the customer received someone else’s RSVP cardsThe customer contacted Zazzle on 1/8/via Chat feature requesting for the correct RSVP cards, in which Zazzle requested their production team to reprintThe customer contacted Zazzle again via phone on 1/16/after still not receiving their RSVP cardsDue to Zazzle’s production delays, they were unable to fulfill the replacement order in a timely mannerZazzle has ensured the customer that they will work to get these out to the customer ASAPIn order to compensate the customer for this entire ordeal, Zazzle has given the customer a refund for the cost of shipping and their RSVP cards, which Zazzle notified the customer of on 1/17/This same day, the customers reprint order queued for shipment with Express and should be delivered the following business day, 1/18/This information has also been relayed to the customer via e-mail on 1/17/
Zazzle can confirm the customer was authorized a full refund for the delay experienced with the customer's orderRefunds typically take 7-business days to post, depending on the speed of the customer's financial institutionThe customer also received all items ordered
The customer placed an order with Zazzle.com on 4/18/ The customer emailed Zazzle on 4/29/inquiring the status of their orderOn 4/30/the customer support agent sent a reply asking for more information, which the customer provided an answer on the same dayOn 5/3/our customer support agent sent another email to the customer advising them that the package was delivered on 5/2/On 5/3/the customer responded to our email advising that the estimated delivery date on the order was set for 4/21/On 5/4/the customer support agent emailed the customer advising them that if he needs anything else to reply back to the email On 5/11/the customer support agent tried to call the customer to apologize for their overall experience however there was no answer so we left a voicemail and sent a follow up email that we will be issuing a full order refundRefunds typically take 7-business days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institution
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Of note however, the refund was only processed after filing a Revdex.com complaint.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/27) */ The customer placed an order with Zazzle.com on 10/14/During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) To date, Zazzle has received no email or phone communication from the customer regarding the customer's inquiryZazzle has unsubscribed the customer from any auto renewal of the Zazzle Black Membership, and the customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order As of 11/25/2015, a refund has been authorized for the most recent Zazzle Black Membership cost ($9.95) to the customer's original form of payment, and the customer has been sent an email with the confirmation informationAs the membership is typically not refundable, it may take up to business days for the customer to receive the refund, and that further information may need to be obtained by a member of Zazzle's finance departmentPer the details outlined in the membership agreement, this service is typically non-refundable
Zazzle apologizes for the issues the customer had when trying to place her order for invitations Unfortunately, Zazzle Customer Support was not able to duplicate the error the customer mentioned as far as the price discrepancy on the site when she tried to complete her orderAs stated on the website, bulk discounts cannot be combined with any promotional offer The Zazzle site automatically applies the greater discount Zazzle Customer Support reached out to the customer via e-mail on 05/05/and provided her with a code for 50% off the cost of the invitations if she chooses to place an order
The customer placed an order with Zazzle.com on 10/5/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via email on 12/5/with regards to the charge in questionZazzle received and replied to the customer's email as of 12/28/and unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customedr’s requestThe customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order Zazzle authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment, and expedited the refund processThe membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refundRefunds for this service typically take up to days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institutionZazzle can confirm the customer’s refund was processed on 1/13/At this time, Zazzle has requested a transaction ID number for the refund in question, and it will be emailed to the customer as soon as it becomes available
Initial Business Response / [redacted] (1000, 8, 2016/01/29) */ The customer placed an order with Zazzlecom on 12/21/15, for a throw blanket, to be shipped with express shipping (business day after manufacturing)The customer contacted Zazzle via email on 12/23/to inquire upon the status of the custom throw blanket, as it had not yet been shippedThrow blankets typically manufacture in 2-business days, with shipping time in additionZazzle received and responded to the customer's email on 12/29/with the turnaround estimate for the timing window in which the customer's order was placedThe customer had also emailed Zazzle on 12/24/15, 12/27/15, and 1/5/with a request for a status update on the delayed orderZazzle's customer support team responded to the customer's latter inquiry on 1/5/16, with the information the order had been expedited with Zazzle's production team, and an offer to cancel the order if the customer choseThe customer responded to Zazzle via email with a cancellation confirmation requestPer the customer's wishes, Zazzle cancelled the order on 1/6/Refunds for a cancelled order typically return to the customer's payment method within 7-business days, depending on the processing speed of the customer's financial institutionTo be clear, all funds for the customer's order were returned to the purchasing credit card with an anticipated processing date from the customer's credit card company no later than 1/21/For the customer's overall experience, Zazzle has authorized a $Zazzle Account Credit to the customer's Zazzle account, and it may be used toward a future order if the customer desiresThis credit is available now, and it will not expire Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) After further review, I saw that the refund for the purchase of the throw blanket was actually processed on January 7, and made it to my account on January 8, Initially Zazzle said that it would take 7-business days after the order was canceled on January 6th before the funds would make it into my account so I didn't check the account until around January 20th to give the appropriate amount of time for the funds to make it into my account based on the timeline zazzle had given meHowever, the funds made it into my account earlier than I was told they would so Zazzle did refund me the full price of the throw blanket and express shipping earlier than I expected them toBeing that it was earlier than I expected, I didn't check those dates and therefore didn't see the refundThank you Revdex.com for assisting in getting this taken care of and thank you Zazzle for getting me refunded
Complaint: [redacted] I am rejecting this response because: in the response from Zazzle they make it sound like they're doing me a favor by refunding the money that they took out of my account as a "special one time courtesy" The fact of the matter is they were not supposed to take the money in the first place so it's not that it was a special one time courtesy but the fact that they needed to fix a mistake that they clearly made and I have emails to back up the fact that they clearly made this error on their own partTheir error is what put my account into the negative causing overdraft fees to be charged to my account so they were directly responsible for that, and should be responsible for at least $of those said fees due to their mistake days to process a return of $is obsurd, is this how this company does business Remember, I have emails backing up my claims I am not satisfied with their response Sincerely, [redacted]
Zazzle processes payments for Zazzle orders only after they have moved into the "Processed" state, following a brief "Pending" period where order data is verified and transmitted to our production facility According to our records, there are no orders associated with the contact information that has been provided Occasionally, if an attempt was made to click the “place order now” button during checkout, a customer's financial institution may place a temporary hold on authorized funds for the order amount during (or immediately following) the checkout processThese holds may be triggered by the financial institution (as a protective measure) whether or not the actual order is finalizedIn some cases, this action may result in what appears to be a duplicate or multiple charge for a single order Funds that are captured in this manner are later removed at the discretion of the financial institution (the pending transactions roll off)If an account is showing a duplicate charge for a Zazzle order, Zazzle recommends the customer review their account activity over the course of the next couple of business days to verify that the funds are released
Complaint: [redacted] I am rejecting this response because I have called and did receive a response telling me the funds would be back into my account within 7-business days of the cancellation which occurred days agoI have not been refunded and my bank does not see any inclination that I will beHere is the message I received to prove I spoke to someone about this matter It was great speaking with you todayAs discussed, you can contact your financial institution directly to inquire about the availability of your fundsIf you have any further questions or queries then please don't hesitate to get in touch---------------------------------------------------------------------------...⇄ Support Hero Zazzle Inc.Incident Reference # [redacted] Sincerely,Mo [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/08) */ The customer placed an order with Zazzle.com on 10/22/During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle via email on 11/30/with regards to the membership in questionZazzle's Customer Support team received and responded to the customer's email on 11/30/with an explanation as to the membership, as well as an offer for a Zazzle Account Credit for the cost, as the membership is typically non- refundableThe customer expressed dissatisfaction with that resolution option, and Zazzle authorized a direct refund to the customer's purchasing payment method, as a one-time courtesyZazzle has also unsubscribed the customer from any auto renewal of the Zazzle Black Membership, and the customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order As of 11/30/2015, a refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment, and the customer has been sent an email with the confirmation informationAs the membership is typically not refundable, it may take up to business days for the customer to receive the refund, and that further information may need to be obtained by a member of Zazzle's finance department Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: Zazzle lied in their responseThey were not helpful, is took may emails and phone calls for them to correct their terrible customer service They are liarsI have yet to see a refundThey should have sent instead a cash refund with a hand written apology instead of no confirmation of any refund and a some lame excuse that it can take days for the refund to happenSincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though the business remedied the situation after over a month and A LOT of hassle, I would hope that their conduct would reflect in some way on their Revdex.com score The conduct of this business and the numerous reps that I communicated with is appalling and I hope that negative impact on their business may result in some improvement Sincerely, [redacted]
The customer placed an order with Zazzle.com on 9/10/During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearsThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) The customer contacted Zazzle on 10/27/with regards to the yearly chargeZazzle has extended the customer the offer of a one-time courtesy refund for the membership, to have the funds returned to the customer’s purchasing payment method, which the customer acceptedBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerThis information was relayed to the customer via email on 11/1/Per the email the customer was sent, a member of Zazzle’s finance team will be reaching out to the customer directly
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ The customer purchased a shirt on the Zazzle website on 07/05/Unfortunately the order was delayed in productionThe customer contacted Zazzle Customer Support on 07/12/by e-mail and requested to cancel the orderZazzle Customer Support responded to his e-mail and processed the cancellation requestThe order was cancelled on 07/14/15, the customer was refunded in full for the order
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderThe customer placed an order for wedding invitations, address labels and RSVP cards on 1/3/Unfortunately, the customer received someone else’s RSVP cardsThe customer contacted Zazzle on 1/8/via Chat feature requesting for the correct RSVP cards, in which Zazzle requested their production team to reprintThe customer contacted Zazzle again via phone on 1/16/after still not receiving their RSVP cardsDue to Zazzle’s production delays, they were unable to fulfill the replacement order in a timely mannerZazzle has ensured the customer that they will work to get these out to the customer ASAPIn order to compensate the customer for this entire ordeal, Zazzle has given the customer a refund for the cost of shipping and their RSVP cards, which Zazzle notified the customer of on 1/17/This same day, the customers reprint order queued for shipment with Express and should be delivered the following business day, 1/18/This information has also been relayed to the customer via e-mail on 1/17/
Zazzle can confirm the customer was authorized a full refund for the delay experienced with the customer's orderRefunds typically take 7-business days to post, depending on the speed of the customer's financial institutionThe customer also received all items ordered
The customer placed an order with Zazzle.com on 4/18/ The customer emailed Zazzle on 4/29/inquiring the status of their orderOn 4/30/the customer support agent sent a reply asking for more information, which the customer provided an answer on the same dayOn 5/3/our customer support agent sent another email to the customer advising them that the package was delivered on 5/2/On 5/3/the customer responded to our email advising that the estimated delivery date on the order was set for 4/21/On 5/4/the customer support agent emailed the customer advising them that if he needs anything else to reply back to the email On 5/11/the customer support agent tried to call the customer to apologize for their overall experience however there was no answer so we left a voicemail and sent a follow up email that we will be issuing a full order refundRefunds typically take 7-business days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institution
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Of note however, the refund was only processed after filing a Revdex.com complaint.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/27) */ The customer placed an order with Zazzle.com on 10/14/During check out of the order, the customer opted to take advantage of a day free trial of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming yearThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black) To date, Zazzle has received no email or phone communication from the customer regarding the customer's inquiryZazzle has unsubscribed the customer from any auto renewal of the Zazzle Black Membership, and the customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order As of 11/25/2015, a refund has been authorized for the most recent Zazzle Black Membership cost ($9.95) to the customer's original form of payment, and the customer has been sent an email with the confirmation informationAs the membership is typically not refundable, it may take up to business days for the customer to receive the refund, and that further information may need to be obtained by a member of Zazzle's finance departmentPer the details outlined in the membership agreement, this service is typically non-refundable
Zazzle apologizes for the issues the customer had when trying to place her order for invitations Unfortunately, Zazzle Customer Support was not able to duplicate the error the customer mentioned as far as the price discrepancy on the site when she tried to complete her orderAs stated on the website, bulk discounts cannot be combined with any promotional offer The Zazzle site automatically applies the greater discount Zazzle Customer Support reached out to the customer via e-mail on 05/05/and provided her with a code for 50% off the cost of the invitations if she chooses to place an order