Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ The customer placed an order on the Zazzle website on 08/10/Unfortunately, one of the items the customer ordered was delayedThe customer contacted Zazzle Customer Support by e-mail on 08/14/to get a status update on her orderThe customer responded to that e-mail on 08/and requested to cancel the delayed item for her orderZazzle cancelled and refunded the delayed portion of her order on 08/21/The customer had multiple items on her orderThe shipping costs she was charged was for those two itemsFor the item she received, the shipping cost for that item alone is $Since she was charged $for shipping, Zazzle has issued a refund for $1.50, the difference between the two shipping costsThe customer can expect to see this refund in 7-business days depending on the policies of her financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally refunded me the shipping cost
Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ The customer placed an order for customized address labels on the Zazzle website on 09/15/Zazzle's QA Department noticed that part of the image on the address labels they ordered was cut off and they sent the customer an e-mail on 09/16/ to notify them that part of their image was cut off on the top and bottomUnfortunately, because QA did not receive a response within hours, the order was cancelledThe customer was notified via e-mail of the cancellation on 09/22/due to the image being cut off and to prevent the customer from getting an order that would be unsatisfactory for themThe customer contacted Zazzle again by e-mail to advise they wanted the order reinstatedUnfortunately, once an order is cancelled it cannot be reinstated and a new order would have to be placedAn e-mail was sent to the customer on 09/22/to inform them of this and was advised if they wanted to place a new order, please reply to the e-mail with their new order number so Zazzle could work with the Production Team on the new orderThe customer stated they needed the new order by 09/25/15, however a new order was never placed
Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ The customer has been in ongoing communication with Zazzle.com via email since 4/13/2015, with a request to close their Zazzle account and to be issued a payment for the cleared earnings in the accountZazzle is unable to authorize a payment for the customer's cleared earnings, until all of the information has been provided in the customer's earnings page matches the information the IRS has on file for the customerThe customer can access their payments setting page here: https://www.zazzle.com/my/earnings/paymentsettings For confidentiality purposes, neither Zazzle nor the customer can view the Tax ID number in full once the payment settings have been savedAs only the last four digits of the customer's Tax ID number are visible, Zazzle recommends the customer go into their payment settings to delete all characters in this field, re-enter it to ensure there are no typos or missing numbers, and save the updated informationZazzle also recommends the customer contact the IRS directly, beforehand, to ensure that the customer's EIN matches what the IRS has on file Once the customer's information has been input correctly, and it is verified matching with the IRS, Zazzle will be able to release the customer's payment in their next payment cycle Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) As the Revdex.com can see, Zazzle did not bother to read my complaintPlease note that their generic response letter does not address my complaints and does not attempt to resolve the issuesAgain, I have checked my Tax ID number multiple timesThere are NO typos or missing numbersThe official letter from the IRS that included the TAX ID number for my corporation was verified by my accountant and myself multiple timesI never made any errorIt has been more than months, and Zazzle is pretending it is not their faultThe lack of ethics this company is very alarmingZazzle refuses to take responsibility for their mistakeI am tired of talking to and emailing this dreadful companyI have documented proof that Zazzle promised me they sent me the checkI spoke to many customer support employees who ended up making promises to meThey tried to use delaying tactics, so that I would give up and/or forget about my checkIf Zazzle does not give me my rightfully deserved money, I will escalate to reporting Zazzle to the California Department of Consumer Affairs for fraudulent business practicesI tried multiple times to resolve this issue in an amicable manner, but Zazzle refuses to complyAs many unhappy customers have done before, I will also tell about the horrible experience that I had with Zazzle via social media and company review websitesThere are laws in California that protect people when they review companiesI will inform how Zazzle treats it's customers and how it takes their moneyI am will also notify the appropriate government agencies, Zazzle's deceptive business practicesZazzle may think they can just reply with generic responses and forget about the terrible problems they cause, but I am a consumer who has been wronged, and I will not cease to pursue my rightful claim Final Business Response / [redacted] (4000, 9, 2015/07/21) */ Zazzle is unable to issue a payment to the customer if it has been determined that the information the customer provided in the EIN field does not match what the IRS has on file For confidentiality purposes, neither Zazzle nor the customer can view the Tax ID number in full once the payment settings have been savedZazzle is including an attachment to display what is visible to both Zazzle and the customerTo be clear, neither Zazzle nor the customer can verify in full, the characters that have been encrypted to determine if any typos or mis-entered information have occurredThe information that was submitted by the customer as it stands, was declared not a match by the IRSZazzle recommends the customer go into their payment settings to delete ALL characters in this field, re-enter it completely to ensure there are no typos, incorrect, or missing numbers, and save the updated informationZazzle also recommends the customer contact the IRS directly, beforehand, to ensure that the customer's EIN matches what the IRS has on file Zazzle is more than happy to authorize the payment, once the customer's information clears with the IRSUnfortunately, until that time, the customer's funds cannot be releasedThe customer has been provided this information multiple times Final Consumer Response / [redacted] (4200, 11, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) As shown, Zazzle has a generic response saved on their computer which is used incorrectly for this caseThe Federal Tax ID was used to file my corporate taxes without any difficulties or concerns from the IRSZazzle is obviously having computer problems accepting that my tax id is correct, and instead of fixing them and sending me my money, they don't want to take blameI will continue demanding my legally earned money via multiple lawful meansI have indisputable evidence that my Tax Id is correct and that Zazzle failed in the basics of customer support
The customer worked with Zazzle’s Customer Support team directly with regards to a resolution for the two orders in questionA Zazzle Account Credit in the amount of $was processed by Zazzle, for the customer to use toward a new and corrected order( [redacted] ) with designs on the front and back of the shirts, as the customer originally anticipatedThe customer’s new order is currently in production, and Zazzle has upgraded the customer’s shipping to an Express courier at no additional costZazzle will remain in open communication with the customer until the new order is received to meet the customer’s expectations
On 5/10/the customer emailed us advising that she signed up for Zazzle Black Premium (free day shipping) and it did not give her free premium shipping at checkoutShe asked that the membership be cancelled and refundedOn 5/11/a customer service representative replied to the email, advising of the memberships terms and conditions and advised it is non-refundable On 5/11/the customer replied advising that she did not know these terms and still wanted a refundOn 5/12/a customer service representative replied offering a Zazzle store credit for the charge as a courtesyOn 5/12/the customer replied advising that she would like to take advantage of the Zazzle store creditOn 5/13/the credit was issued and the customer was sent confirmation email
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ The customer contacted Zazzle.com via email on 5/15/2015, expressing concern with regards to an anticipated earnings payment for the month of May, for the cleared earnings accrued in his Zazzle accountZazzle received and replied to the customer's email on 5/18/2015, and explained to the customer the reason why the payment was cancelled, and what steps the customer would need to take in order to make his account eligible for payment Zazzle messaged all designers on 3/18/via an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updated As the customer updated his Zazzle account and payment settings on 5/18/The customer will be eligible for an earnings payment for any cleared earnings no later than 6/15/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Suzanne [redacted]
Complaint: [redacted] I am rejecting this response because: No notification or updated rules have been posted The consumer reiterates the fact that if what Zazzle has said is true they have ALREADY BROKEN THE LAW AND SHOULD BE HELD ACCOUNTABLE FOR THEIR ACTIONS.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ The customer purchased a mug on the Zazzle website on 06/21/The customer contacted Zazzle Customer Support via e-mail on 07/02/to get an RMA (Return Merchandise Authorization) for her orderThe customer was sent an e-mail with return instructions but to this date she has never responded to that e-mailThe customer also left reviews on Zazzle's social media sitesThe Zazzle's Customer Support Team has attempted to contact her via social media on 07/14/15, via phone on 07/17/with a voicemail due to no response and then again via phone and email on 7/Zazzle has still yet to receive a response through any forms of communicationAt this time, Zazzle has issued a full refund for the orderThe customer can expect to see this refund in 7-business days depending on the policies of their financial institution
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderThe customer placed an order for a phone case and contacted Zazzle’s Customer Support team as the quality and fit was not to her preferenceAs the customer wanted to reorder a different style phone case, Zazzle initially offered the customer a Zazzle store credit for the full amount of the orderHowever, as the customer paid via the Netherlands currency of Euro, but placed the order on the UK domain [redacted] ), Zazzle is unable to issue a store credit as the UK currency is the poundZazzle has advised the customer accordingly and that based on her shipping address, she would need to place an order on Zazzle’s Netherlands domain ( [redacted] )Zazzle has issued a full refund of the customer’s order in two separate amounts to the original form of payment on 1/3/and 1/10/Refunds can take 7-business days, depending on the processing speed of the customer’s financial institutionZazzle has also provided the customer with two transaction ID numbers so that she can follow up with her financial institution on 1/11/
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me IT IS A SHAME THAT IT TOOK A Revdex.com COMPLAINT TO GET THEM TO ACKNOWLEDGE THEIR MISTAKE, BUT THEY DID AND THEREFORE I AM SATISFIED.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ The customer placed an order with Zazzle.com on 1/5/for business cardsThe customer received the business cards, and contacted Zazzle via email at that time to express dissatisfaction with their received orderZazzle provided the customer with an option between a Zazzle Account Credit for reorder, or a direct refundThe customer opted to accept a Zazzle Account CreditZazzle processed the customer's request for a credit of $on 1/28/Account Credits do not expire, and can be used toward any future order on Zazzle.comZazzle also waived the return of the customer's order The customer contacted Zazzle.com via email on 5/28/2015, a year and four months after the initial resolution option the customer authorized had transpired, and expressed desire for the account credit to be transitioned into a direct refund to the customer's purchasing payment methodZazzle accepts returns for a full refund within days of receipt of the order, as outlined in Zazzle's return policy (http://www.zazzle.com/returns)To be clear, Zazzle is typically unable to honor the customer's request for a direct credit card refund more than a year after the customer's orderZazzle recommends that any customer unsatisfied with their resolution options at the time they are presented, voice their concerns at that time - as customer satisfaction is Zazzle's ultimate goalAs a one-time courtesy, Zazzle has authorized a refund to the customer's purchasing credit cardRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate Zazzle.com's positive response to offer me a "one-time courtesy" refund on my orderWhen my credit card account has received the refund within the stated 7-business days, I'll consider this matter closed I would like to clarify that this isn't the first time that I've inquired about receiving a refund vsan account credit and was told no by Zazzle.com's phone representativesI also read the initial response I received from Zazzle.com regarding my dissatisfaction of the order and wasn't given the option for a refund only an account credit to simply their returns process
The customer has been working directly with Zazzle’s Customer Support Team as of 12/9/Zazzle authorized a replacement order of business cards when the customer’s original shipment was deemed lost in transitThe customer’s replacement order queued for shipment with Express shipping on 12/13/206, and Zazzle can confirm a delivery as of 12/14/For the customer’s overall experience, a full order refund was authorized on 12/16/Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionAn email confirming the customer’s refund has been issued as of 12/16/
The customer placed an order on Zazzl [redacted] on 5/2/On 5/3/Zazzle’s Content Management Team sent the customer an email advising of a customization flawThe email asked for a reply from the customer to process the order as is, or cancel the order so that changes can be made and a new order placedOn 5/6/Zazzle’s Content Management Team cancelled the order, as there was no response from the customer and an e-mail was sent to the customer regarding the cancellationOn 5/17/the customer called Zazzle Support and advised that she has not received her refund for the cancelled orderA Zazzle customer service representative advised the customer that the refund may take 7-business days, and sent the customer a confirmation emailThe customer has not replied or contacted Zazzle support since then
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ The customer contacted Zazzle.com on 10/22/with regards to multiple marketing emails that had been sent to the customer's email address, which is associated with the customer's Zazzle accountThe customer created a Zazzle account with this email address on 3/14/when an order was placed on the same day for square magnetsZazzle customer support received and responded to the customer's email on 10/22/within five minutes of receipt, and informed the customer that her Zazzle account would be unsubscribed from any emails not associated with account changes and/or order details (in the event the customer were to place another order)The customer responded on 10/23/as she had received another email, at which time Zazzle confirmed the unsubscribe request, and informed her that it may take hours for the request to be processedZazzle further informed the customer that if unwanted marketing emails continued, the customer could stop delivery by replying directly to the unwanted email and changing the subject line to 'unsubscribe'Zazzle apologizes for the inconvenience the customer experienced during this period of time, and it has been confirmed the unwanted emails should no longer be sending to the customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have stopped getting emails but that is not an accurate accountI unsubscribed multiple times over a couple of weeks way longer than hours and one of the emails from them after I contacted them about the Revdex.com was my next step their response was they were having IT work on it as it is a know issue
Initial Business Response / [redacted] (1000, 6, 2015/07/02) */ The customer placed an order with Zazzle.com on 5/11/This order was queued for shipment via the customer's selected Standard shipping method (5-business days), on 5/12/The customer contacted Zazzle via email on 6/18/2015, as she had not yet received her orderZazzle's Customer Support Team received and replied to the customer's email on 6/21/requesting the customer confirm the address the order was shipped to, as well as following up with the courier to determine if they had more information on the shipmentThe customer responded on 6/21/2015, expressing dissatisfaction with the email that was sent, and asked for a refundZazzle's process for orders considered lost in transit, is to first offer a replacement, and then a Zazzle Account CreditAs the customer declined a replacement order and a Zazzle Account Credit and specifically requested a direct refund, Zazzle authorized and processed a full order refund on 6/22/Refunds typically take 7-business days, depending on the processing speed of the customer's financial institution Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ The customer placed an order with Zazzle.com on 12/20/for address labels and photo cardsThe order was shipped on 12/21/The customer emailed Zazzle's Customer Support team on 12/23/to express dissatisfaction with the cards, and expressed they would have to be used as the customer felt there was no additional time to mail the cardsZazzle's customer satisfaction guarantee applies to all customers within days of receipt of the product, that they have the option of keeping or returning anything ordered on the Zazzle.com websiteZazzle's Customer Support team received and responded to the customer's email on 12/28/15, and an agreed upon resolution for a replacement order was reached between the customer and the Customer Support Representative handling the email correspondenceOn 1/5/16, the customer contacted Zazzle via phone, and informed the representative that her event was now passed, and the replacements were no longer necessaryThe customer requested a refund of the purchased items, and a full refund of the customer's order ($75.56) was processed on 1/9/The amount refunded included the cost of the labels, the cards, and the customer's shipping costZazzle is unable to reimburse costs for anything outside of what the customer paid to ZazzleFor the customer's overall experience, Zazzle has authorized a $Zazzle Account Credit to the customer's Zazzle account, which may be used toward a future order if the customer choosesThis credit will not expire
Zazzle would love to print every design that our customers orderHowever, they must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into placeAs per the email correspondence Zazzle’s Content Management Team held with the customer on 5/18/2016, the U.S Navy has design guidelines when it comes to using the Insignia and badges on a productPer Zazzle’s design guidelines, the customer has been messaged with the following information: Design guidelines, http://www.zazzle.com/usnavy/rules, official marks include:- United States Navy Insignia and Badges -- [redacted] - United States Navy Units, excluding Naval Special Warfare Command- [redacted] - United States Navy Ships - [redacted] Zazzle has recommended the customer contact the US Navy Trademark and Licensing Program for permission for any future orders of their designOnce we have received confirmation that the customer has permission we would be more than happy to send the customer reorder information
Zazzle has Payment Thresholds for each payment method and currency, and will hold designer Earnings until they reach the relevant Payment ThresholdIf a customer requests payments that are less than those Payment Thresholds, processing fees will applyThe "Earnings" section of Zazzle's User Agreement has the full explanation, which can be found here: For PayPal, the Payment Threshold is $for payments in dollarsThe processing fee to receive a payment of less than $is USD $per paymentZazzle’s records indicate the customer requested a payment via PayPal on 11/9/Changes and requests made within a customer’s earnings account causes an automatic day delay as Zazzle processes the information As such, the customer will not be eligible for this payment until Zazzle’s next payment cycle, no later than 12/15/
The Designer contacted Zazzle Customer Support on 03/07/16 to request his Zazzle account be deleted. He requested to be paid out the balance from sales he had accrued up until that point on 03/09/16. Unfortunately, because the Designer requested his account to be deleted, we are unable to pay the funds owed to the Designer. Zazzle Customer Support reached out via e-mail on 05/04/16 to advise the Designer that his Zazzle account would need to be reinstated in order for the earnings to be paid out. Zazzle is awaiting a response from him.
Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ The customer placed an order on the Zazzle website on 08/10/Unfortunately, one of the items the customer ordered was delayedThe customer contacted Zazzle Customer Support by e-mail on 08/14/to get a status update on her orderThe customer responded to that e-mail on 08/and requested to cancel the delayed item for her orderZazzle cancelled and refunded the delayed portion of her order on 08/21/The customer had multiple items on her orderThe shipping costs she was charged was for those two itemsFor the item she received, the shipping cost for that item alone is $Since she was charged $for shipping, Zazzle has issued a refund for $1.50, the difference between the two shipping costsThe customer can expect to see this refund in 7-business days depending on the policies of her financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally refunded me the shipping cost
Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ The customer placed an order for customized address labels on the Zazzle website on 09/15/Zazzle's QA Department noticed that part of the image on the address labels they ordered was cut off and they sent the customer an e-mail on 09/16/ to notify them that part of their image was cut off on the top and bottomUnfortunately, because QA did not receive a response within hours, the order was cancelledThe customer was notified via e-mail of the cancellation on 09/22/due to the image being cut off and to prevent the customer from getting an order that would be unsatisfactory for themThe customer contacted Zazzle again by e-mail to advise they wanted the order reinstatedUnfortunately, once an order is cancelled it cannot be reinstated and a new order would have to be placedAn e-mail was sent to the customer on 09/22/to inform them of this and was advised if they wanted to place a new order, please reply to the e-mail with their new order number so Zazzle could work with the Production Team on the new orderThe customer stated they needed the new order by 09/25/15, however a new order was never placed
Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ The customer has been in ongoing communication with Zazzle.com via email since 4/13/2015, with a request to close their Zazzle account and to be issued a payment for the cleared earnings in the accountZazzle is unable to authorize a payment for the customer's cleared earnings, until all of the information has been provided in the customer's earnings page matches the information the IRS has on file for the customerThe customer can access their payments setting page here: https://www.zazzle.com/my/earnings/paymentsettings For confidentiality purposes, neither Zazzle nor the customer can view the Tax ID number in full once the payment settings have been savedAs only the last four digits of the customer's Tax ID number are visible, Zazzle recommends the customer go into their payment settings to delete all characters in this field, re-enter it to ensure there are no typos or missing numbers, and save the updated informationZazzle also recommends the customer contact the IRS directly, beforehand, to ensure that the customer's EIN matches what the IRS has on file Once the customer's information has been input correctly, and it is verified matching with the IRS, Zazzle will be able to release the customer's payment in their next payment cycle Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) As the Revdex.com can see, Zazzle did not bother to read my complaintPlease note that their generic response letter does not address my complaints and does not attempt to resolve the issuesAgain, I have checked my Tax ID number multiple timesThere are NO typos or missing numbersThe official letter from the IRS that included the TAX ID number for my corporation was verified by my accountant and myself multiple timesI never made any errorIt has been more than months, and Zazzle is pretending it is not their faultThe lack of ethics this company is very alarmingZazzle refuses to take responsibility for their mistakeI am tired of talking to and emailing this dreadful companyI have documented proof that Zazzle promised me they sent me the checkI spoke to many customer support employees who ended up making promises to meThey tried to use delaying tactics, so that I would give up and/or forget about my checkIf Zazzle does not give me my rightfully deserved money, I will escalate to reporting Zazzle to the California Department of Consumer Affairs for fraudulent business practicesI tried multiple times to resolve this issue in an amicable manner, but Zazzle refuses to complyAs many unhappy customers have done before, I will also tell about the horrible experience that I had with Zazzle via social media and company review websitesThere are laws in California that protect people when they review companiesI will inform how Zazzle treats it's customers and how it takes their moneyI am will also notify the appropriate government agencies, Zazzle's deceptive business practicesZazzle may think they can just reply with generic responses and forget about the terrible problems they cause, but I am a consumer who has been wronged, and I will not cease to pursue my rightful claim Final Business Response / [redacted] (4000, 9, 2015/07/21) */ Zazzle is unable to issue a payment to the customer if it has been determined that the information the customer provided in the EIN field does not match what the IRS has on file For confidentiality purposes, neither Zazzle nor the customer can view the Tax ID number in full once the payment settings have been savedZazzle is including an attachment to display what is visible to both Zazzle and the customerTo be clear, neither Zazzle nor the customer can verify in full, the characters that have been encrypted to determine if any typos or mis-entered information have occurredThe information that was submitted by the customer as it stands, was declared not a match by the IRSZazzle recommends the customer go into their payment settings to delete ALL characters in this field, re-enter it completely to ensure there are no typos, incorrect, or missing numbers, and save the updated informationZazzle also recommends the customer contact the IRS directly, beforehand, to ensure that the customer's EIN matches what the IRS has on file Zazzle is more than happy to authorize the payment, once the customer's information clears with the IRSUnfortunately, until that time, the customer's funds cannot be releasedThe customer has been provided this information multiple times Final Consumer Response / [redacted] (4200, 11, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) As shown, Zazzle has a generic response saved on their computer which is used incorrectly for this caseThe Federal Tax ID was used to file my corporate taxes without any difficulties or concerns from the IRSZazzle is obviously having computer problems accepting that my tax id is correct, and instead of fixing them and sending me my money, they don't want to take blameI will continue demanding my legally earned money via multiple lawful meansI have indisputable evidence that my Tax Id is correct and that Zazzle failed in the basics of customer support
The customer worked with Zazzle’s Customer Support team directly with regards to a resolution for the two orders in questionA Zazzle Account Credit in the amount of $was processed by Zazzle, for the customer to use toward a new and corrected order( [redacted] ) with designs on the front and back of the shirts, as the customer originally anticipatedThe customer’s new order is currently in production, and Zazzle has upgraded the customer’s shipping to an Express courier at no additional costZazzle will remain in open communication with the customer until the new order is received to meet the customer’s expectations
On 5/10/the customer emailed us advising that she signed up for Zazzle Black Premium (free day shipping) and it did not give her free premium shipping at checkoutShe asked that the membership be cancelled and refundedOn 5/11/a customer service representative replied to the email, advising of the memberships terms and conditions and advised it is non-refundable On 5/11/the customer replied advising that she did not know these terms and still wanted a refundOn 5/12/a customer service representative replied offering a Zazzle store credit for the charge as a courtesyOn 5/12/the customer replied advising that she would like to take advantage of the Zazzle store creditOn 5/13/the credit was issued and the customer was sent confirmation email
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ The customer contacted Zazzle.com via email on 5/15/2015, expressing concern with regards to an anticipated earnings payment for the month of May, for the cleared earnings accrued in his Zazzle accountZazzle received and replied to the customer's email on 5/18/2015, and explained to the customer the reason why the payment was cancelled, and what steps the customer would need to take in order to make his account eligible for payment Zazzle messaged all designers on 3/18/via an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future paymentsZazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-pageAll accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updated As the customer updated his Zazzle account and payment settings on 5/18/The customer will be eligible for an earnings payment for any cleared earnings no later than 6/15/
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Suzanne [redacted]
Complaint: [redacted] I am rejecting this response because: No notification or updated rules have been posted The consumer reiterates the fact that if what Zazzle has said is true they have ALREADY BROKEN THE LAW AND SHOULD BE HELD ACCOUNTABLE FOR THEIR ACTIONS.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ The customer purchased a mug on the Zazzle website on 06/21/The customer contacted Zazzle Customer Support via e-mail on 07/02/to get an RMA (Return Merchandise Authorization) for her orderThe customer was sent an e-mail with return instructions but to this date she has never responded to that e-mailThe customer also left reviews on Zazzle's social media sitesThe Zazzle's Customer Support Team has attempted to contact her via social media on 07/14/15, via phone on 07/17/with a voicemail due to no response and then again via phone and email on 7/Zazzle has still yet to receive a response through any forms of communicationAt this time, Zazzle has issued a full refund for the orderThe customer can expect to see this refund in 7-business days depending on the policies of their financial institution
Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding this orderThe customer placed an order for a phone case and contacted Zazzle’s Customer Support team as the quality and fit was not to her preferenceAs the customer wanted to reorder a different style phone case, Zazzle initially offered the customer a Zazzle store credit for the full amount of the orderHowever, as the customer paid via the Netherlands currency of Euro, but placed the order on the UK domain [redacted] ), Zazzle is unable to issue a store credit as the UK currency is the poundZazzle has advised the customer accordingly and that based on her shipping address, she would need to place an order on Zazzle’s Netherlands domain ( [redacted] )Zazzle has issued a full refund of the customer’s order in two separate amounts to the original form of payment on 1/3/and 1/10/Refunds can take 7-business days, depending on the processing speed of the customer’s financial institutionZazzle has also provided the customer with two transaction ID numbers so that she can follow up with her financial institution on 1/11/
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me IT IS A SHAME THAT IT TOOK A Revdex.com COMPLAINT TO GET THEM TO ACKNOWLEDGE THEIR MISTAKE, BUT THEY DID AND THEREFORE I AM SATISFIED.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ The customer placed an order with Zazzle.com on 1/5/for business cardsThe customer received the business cards, and contacted Zazzle via email at that time to express dissatisfaction with their received orderZazzle provided the customer with an option between a Zazzle Account Credit for reorder, or a direct refundThe customer opted to accept a Zazzle Account CreditZazzle processed the customer's request for a credit of $on 1/28/Account Credits do not expire, and can be used toward any future order on Zazzle.comZazzle also waived the return of the customer's order The customer contacted Zazzle.com via email on 5/28/2015, a year and four months after the initial resolution option the customer authorized had transpired, and expressed desire for the account credit to be transitioned into a direct refund to the customer's purchasing payment methodZazzle accepts returns for a full refund within days of receipt of the order, as outlined in Zazzle's return policy (http://www.zazzle.com/returns)To be clear, Zazzle is typically unable to honor the customer's request for a direct credit card refund more than a year after the customer's orderZazzle recommends that any customer unsatisfied with their resolution options at the time they are presented, voice their concerns at that time - as customer satisfaction is Zazzle's ultimate goalAs a one-time courtesy, Zazzle has authorized a refund to the customer's purchasing credit cardRefunds typically take 7-business days, depending on the processing speed of the customer's financial institution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate Zazzle.com's positive response to offer me a "one-time courtesy" refund on my orderWhen my credit card account has received the refund within the stated 7-business days, I'll consider this matter closed I would like to clarify that this isn't the first time that I've inquired about receiving a refund vsan account credit and was told no by Zazzle.com's phone representativesI also read the initial response I received from Zazzle.com regarding my dissatisfaction of the order and wasn't given the option for a refund only an account credit to simply their returns process
The customer has been working directly with Zazzle’s Customer Support Team as of 12/9/Zazzle authorized a replacement order of business cards when the customer’s original shipment was deemed lost in transitThe customer’s replacement order queued for shipment with Express shipping on 12/13/206, and Zazzle can confirm a delivery as of 12/14/For the customer’s overall experience, a full order refund was authorized on 12/16/Refunds typically take 7-business days, depending on the processing speed of the customer’s financial institutionAn email confirming the customer’s refund has been issued as of 12/16/
The customer placed an order on Zazzl [redacted] on 5/2/On 5/3/Zazzle’s Content Management Team sent the customer an email advising of a customization flawThe email asked for a reply from the customer to process the order as is, or cancel the order so that changes can be made and a new order placedOn 5/6/Zazzle’s Content Management Team cancelled the order, as there was no response from the customer and an e-mail was sent to the customer regarding the cancellationOn 5/17/the customer called Zazzle Support and advised that she has not received her refund for the cancelled orderA Zazzle customer service representative advised the customer that the refund may take 7-business days, and sent the customer a confirmation emailThe customer has not replied or contacted Zazzle support since then
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ The customer contacted Zazzle.com on 10/22/with regards to multiple marketing emails that had been sent to the customer's email address, which is associated with the customer's Zazzle accountThe customer created a Zazzle account with this email address on 3/14/when an order was placed on the same day for square magnetsZazzle customer support received and responded to the customer's email on 10/22/within five minutes of receipt, and informed the customer that her Zazzle account would be unsubscribed from any emails not associated with account changes and/or order details (in the event the customer were to place another order)The customer responded on 10/23/as she had received another email, at which time Zazzle confirmed the unsubscribe request, and informed her that it may take hours for the request to be processedZazzle further informed the customer that if unwanted marketing emails continued, the customer could stop delivery by replying directly to the unwanted email and changing the subject line to 'unsubscribe'Zazzle apologizes for the inconvenience the customer experienced during this period of time, and it has been confirmed the unwanted emails should no longer be sending to the customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have stopped getting emails but that is not an accurate accountI unsubscribed multiple times over a couple of weeks way longer than hours and one of the emails from them after I contacted them about the Revdex.com was my next step their response was they were having IT work on it as it is a know issue
Initial Business Response / [redacted] (1000, 6, 2015/07/02) */ The customer placed an order with Zazzle.com on 5/11/This order was queued for shipment via the customer's selected Standard shipping method (5-business days), on 5/12/The customer contacted Zazzle via email on 6/18/2015, as she had not yet received her orderZazzle's Customer Support Team received and replied to the customer's email on 6/21/requesting the customer confirm the address the order was shipped to, as well as following up with the courier to determine if they had more information on the shipmentThe customer responded on 6/21/2015, expressing dissatisfaction with the email that was sent, and asked for a refundZazzle's process for orders considered lost in transit, is to first offer a replacement, and then a Zazzle Account CreditAs the customer declined a replacement order and a Zazzle Account Credit and specifically requested a direct refund, Zazzle authorized and processed a full order refund on 6/22/Refunds typically take 7-business days, depending on the processing speed of the customer's financial institution Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ The customer placed an order with Zazzle.com on 12/20/for address labels and photo cardsThe order was shipped on 12/21/The customer emailed Zazzle's Customer Support team on 12/23/to express dissatisfaction with the cards, and expressed they would have to be used as the customer felt there was no additional time to mail the cardsZazzle's customer satisfaction guarantee applies to all customers within days of receipt of the product, that they have the option of keeping or returning anything ordered on the Zazzle.com websiteZazzle's Customer Support team received and responded to the customer's email on 12/28/15, and an agreed upon resolution for a replacement order was reached between the customer and the Customer Support Representative handling the email correspondenceOn 1/5/16, the customer contacted Zazzle via phone, and informed the representative that her event was now passed, and the replacements were no longer necessaryThe customer requested a refund of the purchased items, and a full refund of the customer's order ($75.56) was processed on 1/9/The amount refunded included the cost of the labels, the cards, and the customer's shipping costZazzle is unable to reimburse costs for anything outside of what the customer paid to ZazzleFor the customer's overall experience, Zazzle has authorized a $Zazzle Account Credit to the customer's Zazzle account, which may be used toward a future order if the customer choosesThis credit will not expire
Zazzle would love to print every design that our customers orderHowever, they must abide by all applicable U.S laws and standards, as well as the content guidelines and copyright policies that Zazzle has also put into placeAs per the email correspondence Zazzle’s Content Management Team held with the customer on 5/18/2016, the U.S Navy has design guidelines when it comes to using the Insignia and badges on a productPer Zazzle’s design guidelines, the customer has been messaged with the following information: Design guidelines, http://www.zazzle.com/usnavy/rules, official marks include:- United States Navy Insignia and Badges -- [redacted] - United States Navy Units, excluding Naval Special Warfare Command- [redacted] - United States Navy Ships - [redacted] Zazzle has recommended the customer contact the US Navy Trademark and Licensing Program for permission for any future orders of their designOnce we have received confirmation that the customer has permission we would be more than happy to send the customer reorder information
Zazzle has Payment Thresholds for each payment method and currency, and will hold designer Earnings until they reach the relevant Payment ThresholdIf a customer requests payments that are less than those Payment Thresholds, processing fees will applyThe "Earnings" section of Zazzle's User Agreement has the full explanation, which can be found here: For PayPal, the Payment Threshold is $for payments in dollarsThe processing fee to receive a payment of less than $is USD $per paymentZazzle’s records indicate the customer requested a payment via PayPal on 11/9/Changes and requests made within a customer’s earnings account causes an automatic day delay as Zazzle processes the information As such, the customer will not be eligible for this payment until Zazzle’s next payment cycle, no later than 12/15/
The Designer contacted Zazzle Customer Support on 03/07/16 to request his Zazzle account be deleted. He requested to be paid out the balance from sales he had accrued up until that point on 03/09/16. Unfortunately, because the Designer requested his account to be deleted, we are unable to pay the funds owed to the Designer. Zazzle Customer Support reached out via e-mail on 05/04/16 to advise the Designer that his Zazzle account would need to be reinstated in order for the earnings to be paid out. Zazzle is awaiting a response from him.