PDFfiller, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

First of all, the situation occurred is very unpleasant and we are very sorry for the troubles and inconveniences caused. First of all, the situation occurred is very unpleasant and we are very sorry for the troubles and inconveniences caused. Unfortunately, such situations may appear on a rare...

basis. Please allow me to explain the situation. Each document in our system has only one owner, as documents contain confidential and sensitive data. Even support and tech team can't view the contents of users' forms. Described problems may appear when users do not log into their registered accounts before or after doc editing. At that point the document is not linked to any owner. It may still be accessed from the same computer, same browser within a limited amount of time.After 24-72 hours such "unassigned" files will be purged to prevent any data leaks. In most cases it is better to refill the document rather than let third-parties to access sensitive information. We know this is of  little comfort, but refills tend to go faster, because most of the thinking was made already.The only possibility to retrieve such forms is to log into the account and open the page [redacted] using the same browser on the same computer which was used for editing the missing forms. My colleague suggested you this solution.Also, let me assure you that we do not sell or store forms. Our service is the ability to fill up any PDFs online, and subscription allows you to print, email, save, share, SendToSign or fax the documents.As I see, your subscription was canceled and the payment was voided on March 22, 2018. Unlike with refunds, this means that the money should not leave your bank account and the transaction itself will be canceled. On your bank statement the transaction will never show as “posted/settled” and will disappear in 5-7 business days.?We handle only billing-related concerns over the phone. You may reach our support at [redacted]. Our users, who logged into their accounts, may also find it on our [redacted].Please feel free to let us know if you should have any additional questions.

Dear User,I am very sorry about the inconvenience you've experienced with our Support. It appears that your subscription was indeed canceled automatically, but not on our side. Our pricing did change due to the added functionality. We are not the same site were were in 2013. Since that we've added...

numerous features. Our team of nearly 120 of dedicated professionals works hard to deliver the best product on the market. Our current pricing policy simply has to follow up our broad functionality. Unfortunately, we cannot offer the same low prices as before. As a curtesy to your loyalty we extended your subscription until August 31, 2017 at no cost for you. Thank you for your understanding. Please contact our Customer Service Manager should you have further questions or comments, [redacted] Thank you!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The Business has given me an e mail notice stating that they will refund the requested amount.
Regards,
[redacted]

Dear Client,Thank you for providing feedback. We are very sorry for the inconvenience you’ve experienced while conversing with our Support department. Unfortunately, we had we had  a technical issue with the chat system, and that’s why our support team was unable to respond to you in a timely...

manner. According to our records, the full refund was issued on Oct 11, 2016. Also, since the issue with chat is already fixed, do not hesitate to contact us if you have further questions or comments.

Thank you for contacting us, and letting us know about this issue. Per your request, we already deleted the forms from our website. Please note that PDFfiller, inc. is covered under the Digital Marketing Copyright Act (DMCA), Title II - Online Infringement Liability Limitation Act, Safe Harbor...

Provision.Please see the attached letter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

First of all, I am really sorry to hear you had such an unpleasant experience with our company! This was never our intention to inconvenience you.As it turned out, there were two user accounts: one was under your [redacted] email and the second one was registered under [redacted] account. The troublesome...

subscription was under the [redacted] account. This account had several logins up until April, but no Support interactions registered. Most likely, your support requests were submitted from another email and didn't concern the [redacted] account.Glad to inform you that we have refunded charges up until January when you had the most decent account activity. And also made sure the subscription is canceled so no future charges will be posted. Please let your bank process the refund, as they usually need 5-7 business days to complete it. They should get through as long as you have your card with the same bank. If they fail to be refunded, we will send you the check to the address indicated in the Revdex.com-request, ok?Hope this explain the situation. That is definitely not the situation we want our customers to be in. But it is extremely hard to deal with those cases unless we have the info required. Should any questions arise please let us know.

Thank you for giving feedback on PDFfiller’s service. All of our customers’ data is stored on [redacted] secure servers. According to the PDFfiller privacy policy, information is encrypted and accessible only to account owners. We do not use your data. In case you have further questions on this topic,...

please contact us directly at [redacted] or consider searching for additional information on the ‘Privacy Policy’ page - [redacted] .

Thank you for sharing your issue with us! You may find that and we stick to this promise all the time. In your case, we were unable to process the void/refund immediately upon request, because you claimed the charge on [redacted]  first. Claims seize any actions with transactions completely and...

require much more time to be processed (30+ days compared to 1-2 days with regular refund). Additional problem in your case is that only specific amount of funds were claimed. This means that other funds are locked on our side and we can't refund those back using our payment system. At this point, the only thing we may propose is mailing other funds that you didn't receive.Please let me know if this suits you. Looking forward to you reply!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
THE FORMS IN QUESTION ARE STILL ON THEIR WEBSITE.Regards,
[redacted]

Revdex.com: july 12 2015
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear User,I am very sorry about the misunderstanding that occurred while you were using our website. Our Terms of Service page clearly states the terms of billing for monthly subscription. The links to Terms of Service page are located on every page of our site. Part 2 (A) of "Payment, Refunds,...

Upgrading and Downgrading Terms" section states: "If you sign up for an Individual or a Corporate account, for a monthly plan, your subscription will renew and your account will be billed again every 30 days starting on the first 30-day-anniversary of your subscription. If you cancel your subscription, you will not be billed anymore and your subscription will expire 30 days after your last payment. If you cancel and request a refund, your subscription will expire immediately upon the granting of the refund". The full text of our Terms of Service can be found here: [redacted]Our company is deeply committed to our customers and their satisfaction. We have 100% money back guarantee policy. Please provide the original email address you've used for subscribing at our website and we will issue you refund.  Please do not hesitate to contact our Customer service specialist at [redacted]Thank you!

Dear [redacted],Let me start by apologizing that you felt misled. The reason we list the US Dept. of Treasure in the metadata and URL link to identify that this form was produced and originated by the appropriate department, so that users are able to find this form when looking for it. PDFfiller is a pdf...

editing software that allows users to fill out various documents, including military, tax, insurance, legal, government and financial forms. All of our pages list our logo, our colors, and also top of each page has a tab called - pricing page, support page, while bottom of every page has a link to our terms and conditions and our privacy policy. PDFfiller has been in business for 8 years and has hundreds of thousands of users. All of your data is highly secure with pdffiller. We use state of the art encryption in storing users data. Due to our security procedures, we have a great deal of medical providers using the service. Furthermore, if you did not subscribe for an account, you data would be automatically deleted.

Dear User,Thank you for getting in touch with PDFfiller. We apologize for any inconvenience you might have experienced while using our product. Avoiding client confusion and offering clear terms of use is very important to us. The ‘Terms of Services’...

[redacted] page on our website contains a comprehensive description of what our product is and how much it costs. Per your request, we canceled the subscription and refunded the total amount of $220 back to your credit card. The refund was issued on April 21st right after your request. Electronic transfer of funds usually takes 5-7 business days depending on your bank. We value your feedback as it allows us to discover any lack of clarity in the interface or advertising materials and learn what aspects should be improved. We are really sorry for possible misunderstanding and thank you for using our services and sharing your impressions of PDFfiller.Please do not hesitate to contact us should you have further questions or concerns; please email directly to our Customer Service manager, [redacted].

Dear User, i am very sorry for the inconvenience you might've experienced with our Customer Support Department. We strive to provide the best customer service possible, unfortunately, accidental hiccups do happen, it is our goal to remedy them as soon as possible and to prevent them from...

happening in the future.According to our records, we sent you the refund for 4 month (November-January) on January 25, 2015. The total amount is $79.96. Please note, that the refund may come as 4 separate payments of $19.99 each.  Please let us know if you still did not get your money back, by emailing our Customer Service Manager, [redacted]Thank you!

Dear User,I am truly sorry about the misunderstanding that took place while you were using our product. Out Pricing page clearly states that the discount price of $6 is only available when billed annually, our regular month-to-month subscription cost $20. Our records indicate that the full refund of...

$72 was issued on September 9, 2016. If you fo some reason still did not get your money back, please contact our Customer Service Manager at [redacted]@pdffiller.com Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear User,it looks like you've never actually purchased a subscription from us. You did register on the website, however, the registration is free, we only charge our customers for the purchased subscriptions. I used the email address you provided in this complaint to check our system, if you've...

used other email to register and subscribe, please email us at [redacted] and we will issue you full refund. Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The company has submitted my refund in full so it is a done deal for me.  Thank you for your assistance in resolving this matter.
Regards,
[redacted]