PDFfiller, Inc.

Dear User,I am very sorry for the misunderstanding you might've experienced while using our productPer your request, we issued full refund for all the payments you've made, that's $total. Let me note here that our Pricing page clearly shows the fees for monthly and annual subscriptions
Also our Terms of Service plainly explain our monthly billing policy. ***Please let us know if you have any questions or concerns, our Customer Service manager will be happy to address any issues, please email ***Thank you

Thank you for getting in touch with PDFfiller!We searched our system for a charge or an account matching the given criteria, but couldn't find anyWe found account under the specified email, but it has never had any subscriptions or paymentsTo assist you we need to find the account in the billing
systemWould you please help by providing PDFfiller support team with the following information:- Email address you used for registering an account with us;- Last digits of the credit card charged;- Exact name on the credit card charged;- If possible, subscription ID from our email with subject "[PDFfiller] Thank you for your payment", like this one: ***Our company has days money back guarantee and I will be happy to help and refund the chargeFor that we need to find your account first.Please contact us directly at *** and we will provide refund as soon as it will be possible

Dear User,please allow me to apologize for for the technical issues we had with our billing systemWe really appreciate your patience and kind understandingI believe the problem is fully resolved by nowWe issued you the refund for the price difference on August 11, Please do not hesitate
to reach out should you have any questions or concerns. Thank you for choosing PDFfiller.com!

Dear User,I am truly sorry about the trouble you had with our payment pageWe thoroughly tested the page, including *** payments optionsWe did not find any faults in our payment proceduresWe would be happy to issue you full refund, please provide us with the original email that was used to
purchase subscriptionYou can forward this information to our Customer Service specialist at ***Thank you

Dear User,I am very sorry for the inconvenience you experience while using our websiteI checked our records, and I can assure you that the remaining amount of $was refunded to your credit cardI believe our support team already sent you the receipt for the refund transactionIf it is not the
case, or if you have further questions or concerns, please contact our Customer Service specialist at ***@pdffiller.comThank you,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear User,I am truly sorry about the misunderstanding that took place while you were using our productOur Payment page clearly shows our pricing policyThe discount price is only available for our annual subscriptions; on the monthly basis we can only offer subscriptions at a regular priceI
checked our records, it looks like you did get your refundPlease note that the process of electronic fund transfer does take 5-business days, and it depends on your banking/credit card institution.Please do not hesitate to contact us should you have further questions or comments, [email protected] you

As per our privacy and security policy, we cannot provide access to an individual’s account without the consent of the current account holderWe have no evidence that any security lapses on the side of PDFfiller have lead to this situation, hence we recommend reviewing your organization's security
policies

Good day! We are sorry for possible inconvenienceIndeed, your subscription was canceled on June 25th after the recurring charge went throughWe couldn't find any cancellation attempts from before that date, thus can't tell if there was a system fault or notWe can guarantee that the subscription
is now cancelled, no further autorenewal charges will be posted.Also, I see our support manager called you back on June 30th and processed the $refundIt should take 5-business days for the bank to return the money back to your accountThough, in our system it shows up as Settled alreadyPlease let us know if there is anything else we can assist you with!

Dear User,I am very sorry for the misunderstanding that took place while you were using our product. Please note, that we do not and never did advertise our services as free. We work very hard to deliver the best and the most comprehensive product there is on the market, we've been serving over...

100,000 happy customers for over 8 years now. I personally checked our records, and it appears that the full refund of $120 was issued to you on July 29, 2016. If you for some reason still did not get your money back, please contact our Customer Service Manager at [redacted]Thank you!

Hello,I am really sorry this situation inconvenienced and caused troubles for you! Please let me explain the situation better. First of all, I would like to confirm that this year charge has been refunded already. Your bank may need now up to 5-7 business days to return it to your bank account.As...

for why the renewal happened, I see that the automatic renewal was canceled this year. We send the corresponding email when a subscription gets canceled and I only found one such email for your account and it is dated this year. Those emails have subject "[PDFfiller] Cancellation of your subscription". Would you please forward it to our [redacted] email if you find one as we would need it to investigate the case?I would also like to pinpoint that "cancel subscription" equals to auto-renewal cancellation. Refunds should be requested additionally. As a way to improve the whole experience for you, we may provide a year of Premium service for you. No credit cards required, no strings attached. Just let us know the email address you wish to use PDFfiller.I hope this explains this situation a little better. Thank you for understanding. Have a great weekend!

refund can be sent to [redacted]. thank you.[redacted] 
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Dear User,We deleted all forms that we suspected  you meant to be deleted. In our initial response to you complained, we attached the DMCA Letter, asking you to provide the written DMCA request with the list of all URL's that need to be removed. We did not however received the DMCA request. I will send you the DMCA Letter to the email address you provided. We will be happy to cooperate to to remove all materials from our website, once we receive your response. I will also attach the DMCA Letter to this response. Please feel free to email me directly should you have questions, [redacted]@pdffiller.com Thank you

Thank you for getting in touch with us. Avoiding client confusion and offering clear terms of use is important to us. The ‘Pricing’ section of our website contains a comprehensive description of what our product is and how much it costs. Your feedback is important as it allows us to discover any...

lack of clarity in the interface and learn what aspects should be improved. Refund will be provided as soon as possible. Thank you for sharing your impressions of our service. If you have any further issues to discuss, you are always free to contact us directly at [redacted].

Dear User,I apologize for the possible miscommunication with our Customer Service. We work very hard on our customer service to insure the satisfaction of every user. According to our records, 100% refund in the amount of $72.00 was issued on your account on November 13, 2016. If you...

believe that you did not get your money back, we will be happy to conduct further investigation and insure that you do get your refund. Please contact our customer service manager at [redacted]
Thank you,

Thank you for getting in touch with us. Avoiding client confusion and providing clear terms of use is important to us. The ‘Pricing’ section of our website contains a comprehensive description of what our product is and how much it costs. [redacted]We value your...

feedback as it allows us to discover and remove any lack of clarity in the interface and learn what aspects should be improved.Thank you for sharing your impressions of PDFfiller.If you have any further issues to discuss, please contact us directly at [redacted]

Dear User,let me assure you that we are not interested in scamming anyone. We've been on the market for over 8 years now, we are serving more than 100,000 happy customers that use our product regularly for their personal and professional needs. It appears that the payment in question was issued...

for the annual fees due for the subscription initially purchased on July 15, 2015. It appears that we have issued full refund in the amount of $119.88 on August 12, 2016. If you still did not get your money back, please contact our Customer Support Manager at [email protected] you!

Dear User,please pardon the inconvenience you might've experienced. Unfortunately we had to phase out HostMyPDF. On the bright side, we now offer a truly great substitute via PDFfiller.com. Our dedicated feature is called LinkToFill, and it provides the same functionality that you are used to with...

HostMyPDF. As a token of our appreciation to all of our HostMyPDF customers, we give a free PDFfiller subscription, with no additional charges or strings attached, $180.00 value. All PDFfiller.com features are available with the free subscription, including LinkToFill. I believe, our Customer Service specialist already set up your new subscription on July 7, 2016. If for some reason you feel dissatisfied with our services, we will be happy to issue you full refund, no questions asked. Please do not hesitate to contact us should you have any questions or comments.