Pawnee Leasing Corporation

Complaint: [redacted]
I am rejecting this response because:
 This company scams small business owners. Why am I paying taxes twice when I file taxes myself? Just look at all the complaints from many people that have dealt with them. I have also contacted the attorney general because I believe some of their practices are fraudulent. This company needs to be investigated!
Regards
[redacted]

We are unsure why the customer is rejecting our response and what else they would like us to do?   Per the previous response we agreed to credit the $2,120.52 and remove the charges from the customer’s account??  "In the review of the account it was noted the customer has made 31 of 36 payments and all payments have been paid as agreed.  I also reviewed the insurance received on the contracts.  Even though we did not receive the proper coverage until 11/21/16 for the 2016 coverage and 11/15/17 for the 2017 coverage I did notice the insurance coverage was effective from 4/18/16-4/18/17 and 4/18/17-4/18/18.  The customer had the insurance in place & there was no lapse in coverage.  As a courtesy to the customer and we want to show the customer we care about their business & concerns.  We will issue a credit in the amount of $2,120.52 to the outstanding charges.  The customer will not be invoiced for these past due charges any longer." The customer was not charged in error however, we have agreed to remove the outstanding charges.  The charges were assessed because the customer failed to deliver the sufficient insurance certificates.  I've attached the requirements & certificates received on the account.  The policy we were provided when the contract started expired on 4/12/16.  We sent a notice regarding the lack of insurance on 4/28/16.  It wasn’t until we started calling Monique on 11/11/16 that they responded and she put us in contact with [redacted].  The insurance requirements were emailed directly to [redacted] on the same day and again on 11/21/16 (they provided an insufficient certificate).  We received the sufficient proof of insurance later that day (11/21/16) for 2016.   The certificate provided on 11/21/16 expired on 4/18/17.  We sent a notice regarding the lack of insurance on 4/27/17.  After no contact we reached back out to Monique on 7/17/17.  [redacted] contacted our office on 8/7/17 asking for the requirements again.  We emailed them to him on the same day.  Insufficient insurance was received and we sent another notice regarding the lack of insurance coverage on 8/14/17.  It wasn't until November after calls and emails to Monique and [redacted] that they provided the sufficient proof of insurance on 11/15/17 for 2017.   The charges were assessed due to the fact we were not provided proof of insurance when the old certificates expired.  All fees have been removed & we kindly ask the customer to follow up with us in April 2018 to ensure we receive sufficient proof of insurance for 2018.

Complaint: [redacted]
I am rejecting this response because:
I understand what a personal guarantor is and I do take responsibility for my actions. This is the very reason this company should be run out of business and I will work tirelessly until they are. They called my elderly father and threaten to garnish his Social Security benefits and any other income he had to get this money they were owned. They used threatening unethical tactics to collect a debt that is in bankruptcy and that was what I explained to a lady there twice and instead of contacting me or our attorney Pawnee instead found it necessary to contact my elderly parents and scare them into wire transferring money that day. They were scared to death of the lies and threatening things a Pawnee employee told them. They should be ashamed of themselves. The interest rate they charge is completely unreasonable and when they are told that the account is going to bankruptcy they use any tactic in the book to get their money from old people that are scared and threatened. I have also filed a complaint with the West Virginia Attorney General's office to see if the interest rates you charge which were not disclosed to us at the time of the contract are even legal. Again I will not stop until there is some legal action brought against Pawnee for the way they run their business. Look at your Google reviews, they are horrible and your should be ashamed of yourself for operating a business that takes complete advantage of small business owners and elderly people. WEAK WEAK Management in your company.
Regards,
[redacted]

Mr. [redacted] is choosing to ignore the facts and truth about his agreement.  He signed a commercial contract.  The West Virginia Attorney' Generals office handles consumer matters, not commercial.  Mr. [redacted] can continue to disagree with us however, it does not change the fact that he, Mr. [redacted] and [redacted] signed a legal binding commercial contract and each party agreed to pay the full contract amount regardless of the business status.  As we explained the personal guarantees on the contract agreed to pay if the company could not.  Mr. [redacted] advised us he could no longer pay and would be filing bankruptcy.  We have explained the terms and conditions to the best of our ability and we have provided a copy of the contract.  If Mr. [redacted] still does not understand his agreement we suggest he contact an attorney to have them explain it to him.  We have supportive documents and records to prove [redacted] contacted us on her own free will and there were no threats, lies or harassing phone calls made my our employees to any parties associated with the contract.  We will not continue to let Mr. [redacted] make defamatory statements about our company and slander our impeccable reputation.  Any further contact from Mr. [redacted] will need to be done through his attorney and in return our attorney will respond.

Complaint: [redacted]
I am rejecting this response because:This business really needs to be investigated for fradulent activity. The complaints this business has for the way they conduct business should not be ignored! As of March 29th, I paid $202.00 ending my contract with them, hallelujah!  I was disputing unnecessary charges as that was my right. I paid this company every month and felt some of their fees were excessive. For example, if I paid off the equipment in Feb and owed nothing on the equipment how could they charge me insurance for equipment in March. Yet, if I had not disputed it I would have paid that but because I disputed it that fee was waived.I feel strongly that its a scam and I contacted the salon equipment store in Atlanta and notified them because they are the ones that referred this company. Thank God I am finished with them and I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!! 
Regards,
[redacted]

We are very disappointed to receive Mrs. [redacted] complaint.  [redacted] entered into and Equipment Finance Agreement on August 29, 2017.  The contract was presented to Pawnee Leasing to provide the financing by [redacted], who is the broker on the contract.  Pawnee...

Leasing is not trying to deceive or misrepresent what is in the contract.  All terms and fees are clearly disclosed and fees are primarily due when a customer does not adhere to the payment terms or other important terms of their contract. The charge of $403.60 that Mrs. [redacted] is referring to is for the Interim Payment.  The Interim Payment is covered in the first paragraph of the contract.  It clearly states “you will pay an amount equal to 1/30th of the monthly Payment, multiplied by the number of days between the date we first advance funds and the date of your first Payment, which you agree includes interest and a fee for early funding and deferral of payment date”.  The customer was notified of the charge before the contract was signed & agreed to.  We also notified the customer of the charge in the Welcome packet that was mailed to the customer on August 31, 2017. The letter provides information in the contract that the customer should be aware of along with an invoice of the payment that defines the payment & due date.  I have attached a copy of the contract, welcome packet & interim payment invoice that was sent to the customer.  The additional charges the customer mentions in the complaint for $150 drafted on 9/6/17 and $120.58 drafted on 9/25/17 to equal $270.58 is for two separate charges.  The $150.00 is an Administration Fee due at the time of funding.  The Administration Fee is on the front page of the contract under the Schedule of Payments.  This is a non-refundable charge associated with the costs of funding their contract.  The charge for $120.58 is a charge for not providing sufficient proof of insurance.  The insurance requirements are covered in section nine (9) Insurance of the contract.  It states “you will maintain; physical damage insurance for the amount of Equipment Cost or replacement value, whichever is higher, naming us as “Loss Payee” and acceptable public liability insurance naming us as “Additional Insured”.  Each policy must be with an insurer and in a form satisfactory to us and include lender loss payee clauses.  If you do not comply and deliver an acceptable insurance certificate, you must pay an additional 1% of the Equipment Cost each month, or fraction thereof.  The additional payment is not calculated on our actual exposure and represents additional profit.  Such payment shall not be considered as insurance, a replacement for insurance or payment for insurance and provides no coverage.  You can stop this charge by delivering proof insurance.  Satisfactory proof of insurance must be delivered to us before the 20th of the month to avoid a charge for insufficient/no proof of insurance.  This is a monthly fee and nonrefundable.”  The charge for no proof of insurance is also covered in the Welcome packet along with an invoice that was on September 5, 2017.  The invoice states coverage needs to be provided or the charge will be drafted on the 25th of the month.  As of today sufficient coverage has not been provided.  Per the ACH agreement on the EFA Schedule “A” the customer agreed all amounts due under the EFA including the Total Initial Payment which included the $150.00 documentation fee would be debited from their bank account.  All charges drafted to date have been authorized per the contract and its addendums.  We have had a couple of conversations with Mr. [redacted] on [redacted]ober 6, 2017 and [redacted]ober 11, 2017 regarding the Interim Payment and the Insurance Requirements. As a result of those conversations a copy of the contract was sent to Mr. [redacted] and the terms of the contract were discussed.  We take great pride in treating every customer with care.  We would be happy assist the customer with their request of a credit for the charge of no proof of insurance once the sufficient proof of insurance is provided.  We have attached the requirements to the contract copies for reference.  We encourage the customer to consider the above in conjunction with referring to the written agreement that they entered into.  We believe with complete conviction that all terms are clear and conspicuous.  In an attempt to work with the customer & accommodate their request we will agree to reduce the Interim Payment to $201.80 and we can break it down to be paid in two payments if necessary.  As for Administration Fee we are unable to refund or credit the charge since it covers the costs of initiating the contract.  We hope the customer can see we are trying to be accommodating and we’ve attempted to resolve the matter by offering to credit the charge for no proof of insurance once sufficient proof of insurance is received & we have agreed to reduce the Interim Payment by 50%. The customer can contact our office and speak to one of the Supervisors if they wish to make the arrangements on the Interim Payment and to notify us once the insurance has been sent to confirm it’s been received & sufficient.

Complaint: [redacted]
I am rejecting this response because:
Our insurance company has maintained coverage as stated in the contract and has also provided proof based on generally accepted standards.  Moreover Pawnee Leasing is claiming lack of proof of insurance dating back to the year 2016, however according to our phone and email records the first point of contact that there was an issue wasn’t until 2017. We can also provide proof from our insurance company that we have maintained compliant insurance for the duration of the contract term, therefore we should not be liable for fees listed in the contract since we never broke our agreement and the only issue coming from Pawnee Leasing’s agents I have spoke to, which change every month, is that the information wasn’t submitted in a specific format that is not used in general business practices.  
Regards,
[redacted]

See attached information.  It has a response listed with the supporting documents.  This was not enough space.We are disappointed to receive Mr. [redacted]’s complaint. Mr. [redacted] has signed a Commercial LeaseAgreement under the business name, [redacted] and also signed as a personal...

guaranty along with[redacted]. The contract is a legal and binding contract. All terms and fees are clearly disclosed. Thefees are primarily due when a customer does not adhere to the payment terms or other importantterms of their lease; our terms are quite customary and are clearly, conspicuously, and specificallydisclosed in the lease contract. Mr. [redacted] unfortunately did not comply with all required terms andmight have avoided all difficulties had he chosen to comply, as the vast majority of our lessees do, withthe industry consistent terms of our leases.Mr. [redacted] states in his complaint we are “unethical” or “extremely sneaky”. We are quite the opposite.We make every attempt to notify our customers of their obligations via phone and mail. Mr. [redacted]’scomplaint consists of two separate issues. First, being the requirements for insurance. A copy of thecontract was provided to Mr. [redacted] at the beginning of the lease. The terms of the Lease Agreement arecovered of two pages. The requirements for Insurance are not buried or hidden. They are clearlydisclosed in section nine (9-Insurance) of the Lease Agreement. It states the lessee can avoid thecharges by providing the required sufficient proof of insurance. Mr. [redacted] failed to provide proof ofinsurance at the time of funding. Due to this we immediately notified Mr. [redacted] in the welcome packetthat was sent (6/5/14). In the Welcome packet there is a Welcome letter and it provides requirementsof insurance. We also included a separate notice that is printed on a bright colored piece of paper thatdescribes the insurance requirements in detail. As part of the Lease Agreement Mr. [redacted] signed an ACHAgreement that authorizes any lease payments, fees or other amounts due under the lease to bedrafted. Mr. [redacted] was notified of such drafts. If proof of insurance is not provided by the 1st of the nextmonth we will initiate monthly invoices to the customers. Invoices were sent to Mr. [redacted] on 7/7/14,8/5/14, 9/5/14, and 10/6/14. Each invoice clearly states the charges will be drafted by the 25th of themonth if the required proof of insurance is not provided by the 20th of the month. Several calls werealso initiated to Mr. [redacted] in July, August, September and October. In those conversations we advisedMr. [redacted] of the requirements & deadlines for providing the sufficient proof of insurance. Each time Mr.[redacted] stated he would take care of it however he failed to provide the required proof of insurance eachtime we called. It wasn’t until we had to have consistent conversations with Mr. [redacted] in September andOctober that he took the charges more seriously. We made repeated calls to Mr. [redacted] in Septemberand October because he had defaulted on his lease payments and Mr. [redacted] failed to follow up orcontact our office. In each of the attempts our representatives made him aware of the charges he hadreceived and what he could do to stop incurring the charges for no proof of insurance. Mr. [redacted] finallyprovided the required proof of insurance on 10/20/14. The charges ceased and the charge he wouldhave received on the 10/6/14 invoice was waived. The previous charges were not refunded as thecontract states they are nonrefundable & can be avoided by providing the required proof of insurance.On 12/30/14 we received a cancellation notice for his insurance. We sent a notice to Mr. [redacted] on12/31/14 about the cancellation and calls were made 1/5/15 & 1/7/15. Mr. [redacted] returned the call on1/13/15 and provided a reinstatement notice. The charge he would have received on the invoice dated1/5/15 was waived. The insurance then expired 10/15/15. A notice was sent to Mr. [redacted] about therequirements on 10/29/15. Invoices for the required proof of insurance initiated again on 11/5/15 andbecause there was no response about our notifications he received invoices 12/7/15 & 1/5/16.The issue with the insurance in 2015 also leads us into the second part of Mr. [redacted]’s complaint aboutthe calls and site visit. The calls and site visit were initiated due to Mr. [redacted] defaulting on his leasepayment obligations. On January 6, 2016 we were notified the monthly lease payment of $772.82 wasreturned as “payment stopped”. Per section one (1-Lease) of the Lease Agreement Mr. [redacted] is to makehis monthly lease payments by ACH on the 1st of every month. Mr. [redacted] failed to notify Pawnee Leasingthat the draft would not clear & make arrangements for the payment to be paid by other means. As wedo with all of our customers that default on their payment obligations we started making calls to thenumbers we were provided (cell numbers, business numbers & residences). Since Mr. [redacted] and[redacted] are personal guarantees to the contracts we will make every attempt to contact themregarding the debt via mail, phone, skip tracing & site visits will be made if calls are not being returned.Any phone numbers we called or emails that were sent were provided or found through publicresources (411.com, internet, yellow & white pages & etc.).Mr. [redacted] sent us an email on 1/20/15 requesting to only contact him by email or mail and stated wewere violating the New York City debt collection practices? If Mr. [redacted] fully read his agreement hewould know this is a commercial debt, not consumer and the lease is governed by the laws of Colorado,not New York. We will make every attempt to contact our customers regarding the debt & the callswere not harassing since we never spoke to Mr. [redacted] (the last phone contact was January 2015). In ourcommunications we were requested a callback and notified Mr. [redacted] of the default. Mr. [redacted] stated inhis email he was disputing the debt and would be reviewing this with his attorney. We requested theattorney’s contact information so we could speak directly to them. Mr. [redacted] never provided theinformation. We attempted to contact him again via email and due to no response we set up a site visit.Mr. [redacted] refused to speak to the inspector. The inspector left a callback card & left.As of today Mr. [redacted] still has not responded. He is due for the January and February 1st payments, hehas failed to provide sufficient proof of insurance for 2016 and now has late fees, finance charges,charges for no proof of insurance & a site inspection fee. If Mr. [redacted] would have taken his agreementmore seriously and provided the necessary proof of insurance when it was requested he would not havereceived any charges. We have thousands of lessees that can comply with the terms of their contractsand never have any problems. Instead Mr. [redacted] puts the blame on Pawnee Leasing and makes falseaccusations about our company. I advise Mr. [redacted] to contact an attorney if hasn’t. Since Mr. [redacted] hasneglected to fulfil his obligations and refuses to speak with us we are prepared to move forward withthe options available to us in the event of a default as listed in section 10-Default of his LeaseAgreement, which could include repossession and/or filing suit. If Mr. [redacted] would like to cure hisdefault he needs to contact our office and make arrangements to pay what is past due & provide therequired proof of insurance. There will be no refunds made to Mr. [redacted]’s account. It is clear in myreview we made every attempt to assist Mr. [redacted] in avoiding the charges. He has chosen to ignore ourrequests and we can’t help him if he won’t communicate with us.Attached to the response is the welcome letter, notice of insurance requirements, invoices, insurancewe were provided, cancellation notice, letters sent regarding the insurance, Lease Agreement, lettersregarding the default & a payment history.

We are unsure how to respond to Mrs. [redacted] false accusations
of “the company respond is a total lie”. 
However, we’d like to address that Mrs. [redacted] is choosing to ignore the facts
about their agreement.  They were aware
they were doing business with Pawnee Leasing. 
They were provided an electronic Equipment Finance Agreement to review
and sign.  The agreement states in bold
font “Pawnee Leasing Corporation” as the Lender.  The customer had the ability to review the
contract as many times as they needed before providing a digital signature and
returning it back to [redacted].  The
customer had control of when the contract was funded and if they had concerns about
the terms they had time to ask questions and/or chose to not move forward.  The proof of insurance Mrs. [redacted] is stating
we had was not provided at the time of funding. If she believes it was provided to us we would
be happy to review the documentation they have as confirmation the insurance
was sent & received by our company (fax confirmations, emails, signed
receipts for certified mail & etc.).
Mrs. [redacted] made a statement about closing the case without
her response.  Mrs. [redacted] needs to remember
she is the one that engaged the Revdex.com to help resolve her complaints.  The Revdex.com gives clear instructions on what
needs to take place for each party once a complaint is filed.  We were given “x” days to respond (which was
done within 2 business days and well before our deadline) & Mrs. [redacted] was
given “x” days to review and respond once our response was sent back to the Revdex.com.  These are fair and reasonable guidelines put
into place by the Revdex.com, not Pawnee Leasing. 
  
The insurance we requested was received on October 17,
2017.  We have credited the charge for no
proof of insurance to the November payment in the amount of $120.58.  We have also reduced the interim rent payment
to $201.80.  We will waive the late
charge & finance charge that has been assessed due to nonpayment once the
$201.80 is paid in full.  The customer can
still contact our office to make the payment in two installments if
necessary.  We are also happy to provide
their payoff to them or any party they authorize in order for the contract to
be paid off in full.  I’m sure the [redacted]
would agree being business owners like Pawnee they would be taken aback when they
complete work and then their customer suggests that 1) you’ve overcharged them 2)
they are told they are liars & were never told the terms of the agreement.  It’s best the [redacted] find financing that
better fits their needs and terms they can agree to vs. being in a contract
they don’t agree with and can’t uphold.

[redacted],Thank you very much for your assistance. Per my email below from Jennifer S[redacted] at Pawnee they have not answered my questions around why they are charging such high interest rates. They have send the latest payoff quote of around $29K+, but that is still much much more than the total equipment cost. Per our conversation we are seriously looking into bankruptcy options as we cannot continue to maintain such high premiums on equipment and break even every month.I would be grateful if you could reopen this complaint and share my feedback with the company. I would prefer that the Revdex.com help serve as an intermediary between me and Pawnee. Your your recommendation I will be contacting either a bankruptcy or contract attorney, or both. Although attorneys have their fees, it may ultimately be better in the long run. At least this may push the company to steer clear of such predatory lending practices and protect more consumers in the future.[redacted]

Complaint: [redacted]
I am rejecting this response because:This company is totally a scam and I am not the only one who has had this unfortunate experience, I have found numerous customers who have felled into the exact same insurance scam, I have attached the complaints here, they are almost identical to my complaints, hence I am not making any of this up, there are probably thousands of customers who are in my shoes. This company I believe willing does this to all their customers, its a switch and bait, they are not transparent on their terms and are very sneaky in how they charge their customers and make withdrawals on customers bank account. It is a total lie and fabrication that they sent  me any warnings regarding this insurance charges, they are just making up letters now to show they sent these letters a total fabrication! Let them show you 1 single email addressed to me on this insurance charge, however if you a single day late on the monthly dues, you will get 100's of emails from them, as well as phone calls and even personal visits, but when it comes to warn you on any insurance charges they will only advise you when you catch them red handed. This company is totally abusing their customers trust and playing games with fine print term policies that were never spelled out and clarified to us ever. I have no faith or trust in this company and I dont think I can make any progress in making them change their business practices without getting the proper agencies involved to investigate and take actions. I will be pursuing all and any remedies I can to bring this to the limelight and to the proper agencies so that further investigation can be done and actions taken. There are thousands of customers just like me that have experienced the same issue, I want to make sure that going forward no one else falls in this vicious trap!
Regards,
[redacted]

We’d like to start by apologizing for any inconvenience we may have caused [redacted] and Ms. [redacted] for drafting the no proof of insurance on 8/25/16.  The proof of insurance was received by 8/18/16 and the charge should have been waived.  It was our error for drafting the...

charge on 8/25/16. 
The lease funded 6/24/16.  At that time we sent a welcome packet that includes a letter explaining specific terms of the lease.  Insurance is one of those terms.  An invoice was mailed to the business on 7/5/16.  The invoice stated there would be a charge drafted on 7/25/16 due to no proof of insurance.  The invoice also states they would have until 7/20/16 to provide the sufficient proof of insurance.  Calls were made to the customer and messages were left for the customer to call us back on 7/13/16 and 7/29/16.  Ms. [redacted] contacted our office on 8/10/16 asking about the insurance.  We gave her the requirements and after a few attempts of trying to provide the sufficient proof of insurance on the 15th, 16th and 17th the corrected proof of insurance was received by 8/18/16.The charge that was drafted on 8/25/16 has been applied to the outstanding interim rent that was due on the lease & Ms. [redacted] advised us to draft the balance of the outstanding payment on 8/30/16.  The August charge has been credited back to the customer.  The July charge was billed and drafted according to the lease due to the proof of insurance not being received prior to 7/20/16.  However, we recognize we did make an error in August and in attempt to fix our error we’ll credit the July charge of $169.34 to the customers September 15th payment as well.
Again we are very sorry for any inconvenience this may have caused and thank you for bringing the error to our attention.  We appreciate your business.

[redacted]’s [redacted], Inc. signed a commercial lease agreement with Paramount Financial on 6/13/15. The contract has been assigned to Pawnee Leasing and we are servicing the contract.  I have attached a copy of the assignment, contract, ACH Agreement & invoices sent to Mr. [redacted]...

regarding the charges for the force placed insurance and property taxes. A letter was sent to Mr. [redacted] on 8/30/16 stating the insurance we had on file expired or had been cancelled.  The requested proof of insurance was not received and the insurance was force placed on 10/4/16 per the notification sent on 8/30/16.  Charges were not billed until November with a due date of 11/25/16.  An invoice was sent on 11/7/16 advising Mr. [redacted] of those charges.  An email was received on 11/22/16 with a binder but it was lacking several requirements and the Insurance department emailed Mr. [redacted] what was needed in order to stop the charges. Another email was sent on 11/28/16 after Mr. [redacted] emailed us back that he had sent what he had for insurance.  We responded the insurance was insufficient and we gave him the requirements in order to provide sufficient proof of insurance.  Mr. [redacted] along with his insurance agent called on 11/28/16.  We went over the requirements and what was missing.  We received a certificate on 12/1/16 however it was still insufficient.  Another email was sent to Mr. [redacted] about the insufficient information.  We spoke to Mr. [redacted] on 12/5/16 about the information.  On 12/7/16 we received the sufficient proof of insurance. An invoice was sent on 12/5/16 that included the charges for the property taxes.  Section 12 of the contract clearly states that we will file the property taxes on behalf of the customer and pass those charges through to the customer. The ACH agreement that Mr. [redacted] signed authorizes the Lessor/Assignee to draft all amounts due under the contract and sufficient notice was given to Mr. [redacted].   The sufficient proof of Insurance was received on 12/7/16 and the charges were credited back to Mr. [redacted]’s account.  Per the email Mr. [redacted] attached in his complaint we have changed his ACH to only draft the scheduled lease payments.  If any charges (due under the lease) become due Mr. [redacted] will be sent an invoice & he will have to pay it by check or contact our office to make payment over the phone.    We are happy to review Mr. [redacted]'s request of refunding the $128.00 in overdraft charges since the force placed insurance charges were credited and the property taxes were paid by check.  We need a copy of the bank statement clearly showing the date and amounts of the charges accrued on his account due to the drafts.  Once we have the statements we will review the information and respond to the customer’s request.

Complaint: [redacted]
I am rejecting this response because:
This company is totally a scam and I am not the only one who has had this unfortunate experience, I have found numerous customers who have felled into the exact same insurance scam, I have attached the complaints here, they are almost identical to my complaints, hence I am not making any of this up, there are probably thousands of customers who are in my shoes. This company I believe willing does this to all their customers, its a switch and bait, they are not transparent on their terms and are very sneaky in how they charge their customers and make withdrawals on customers bank account. 
It is a total lie and fabrication that they sent  me any warnings regarding this insurance charges, they are just making up letters now to show they sent these letters a total fabrication! Let them show you 1 single email addressed to me on this insurance charge, however if you a single day late on the monthly dues, you will get 100's of emails from them, as well as phone calls and even personal visits, but when it comes to warn you on any insurance charges they will only advise you when you catch them red handed. This company is totally abusing their customers trust and playing games with fine print term policies that were never spelled out and clarified to us ever. I have no faith or trust in this company and I dont think I can make any progress in making them change their business practices without getting the proper agencies involved to investigate and take actions. I will be pursuing all and any remedies I can to bring this to the limelight and to the proper agencies so that further investigation can be done and actions taken. There are thousands of customers just like me that have experienced the same issue, I want to make sure that going forward no one else falls in this vicious trap!
Regards,
[redacted]

It's always concerning to receive a disappointed customer complaint such as the one received from [redacted].  The customer entered into an Equipment Finance Agreement on July 8, 2015 with [redacted] and then assigned to Pawnee Leasing.  All terms and fees are clearly...

disclosed throughout the contract.  Our terms are quite customary, conspicuous and fees are primarily due when a customer does not adhere to the terms of their contract. The charges the customer is referring to are insurance surcharges.  The surcharges are assessed when a customer fails to provide sufficient proof of insurance on the equipment being financed.  The requirements are covered in section nine (9) Insurance: "You will maintain; physical damage insurance for the amount of Equipment cost or replacement value, whichever is higher, naming us as “Loss Payee” and acceptable liability insurance naming us as “Additional Insured”. If you do not comply and deliver an acceptable insurance certificate, you must pay an additional 1% of the Equipment Cost each month, or fraction thereof. The additional payment is not calculated on our actual exposure and represents additional profit. Such payments shall not be considered as insurance, a replacement for insurance or payment for insurance and provides no coverage. You can stop this charge by delivering proof of insurance.  Satisfactory proof of insurance must be delivered to us before the 20th of the month to avoid a charge for insufficient /no proof of insurance. This is a monthly fee and non-refundable.”   We perform monthly audits on the contracts to ensure sufficient proof of insurance is received.  If at any time the insurance is canceled or expired we will notify the customer of the requirements.  A letter is sent out along with monthly invoices that state the charges & requirements needed to avoid the monthly charges.  I have reviewed the notes on the contract.  It appears the insurance expired at the same time in both 2016 & 2017.  The customer was assessed charges from May 2016-October 2016 and again May 2017-October 2017.  It appears it took several calls and emails between our representatives, Monique and the Insurance Agent to receive the sufficient proof of insurance.  Each correspondence that was sent to the customer (email, invoices & letters) clearly stated the charges & what needs to avoid the charges.  Our representatives have offered to waive several of the charges on a couple of occasions if the customer would agree to pay part of what was due.  The customer refused.  In the review of the account it was noted the customer has made 31 of 36 payments and all payments have been paid as agreed.  I also reviewed the insurance received on the contracts.  Even though we did not receive the proper coverage until 11/21/16 for the 2016 coverage and 11/15/17 for the 2017 coverage I did notice the insurance coverage was effective from 4/18/16-4/18/17 and 4/18/17-4/18/18.  The customer had the insurance in place & there was no lapse in coverage.  As a courtesy to the customer and we want to show the customer we care about their business & concerns.  We will issue a credit in the amount of $2,120.52 to the outstanding charges.  The customer will not be invoiced for these past due charges any longer.    We do ask the customer ensure that we receive their renewal policy in April 2018.  Their contract does not end until June 2018 and to avoid the charges from being assessed once again we would request they proactively follow up with their insurance agent to ensure we have sufficient proof of insurance in our office by 4/18/18.  We’d also request they follow up with our office to ensure their agent provided the information that is needed.    We hope this resolves the customer’s complaint however, if they have any additional questions or concerns we encourage the customer to contact our office.

When we decided to open a small bakery, we leased several items through Kingswood Leasing, which was later taken over by Pawnee. As long as you follow their EXTREMELY simple request of having your updated proof of insurance sent in, you will have no issues, WHATSOEVER! All payments were drafted from our checking account, reducing the need to concern yourself with late payments/fees. Once our lease was coming to an end, we received a letter from them, stating the options available. Choosing to purchase the equipment from the company, we were presented with, unlike TimePayment Coperation, a FAIR MARKET value buy out of the equipment. Rather than doing as TimePayment corporation is currently doing to us, the very kind folks at Pawnee offered to extend our contract, applying the payments towards our fair market value buyout amount. Within a few weeks of making our final buyout payment, we received in the mail, our security deposit check. I strong recommend this company to each and every small business owner, looking for a no hassle, equipment lease. Unlike their competitor, TimePayment, Pawnee Leasing truly understands that you are a newly established business, trying to get on your feet. Rather than charge you thousands of dollars in 5 years, then tell you to send back the equipment, extend your contract, or buy the equipment with in 15 days, they allowed us to continue making the same monthly payment, until our buyout was complete. Thank you Pawnee, for giving me hope,that not all contractual agreements are guaranteed to make your life a living hell!

We did answer Mr. [redacted]’s questions and tried to contact him as requested. He has not responded to our calls or emails.  The response clearly states that Mr. [redacted] signed a Commercial Lease Agreement. We even addressed that the terms were stated on page one of the Lease Agreement.  Mr. [redacted] signed a lease and agreed to a “Schedule of Rental Payments”.  The agreement Mr. [redacted] signed is not a consumer loan.  He has agreed to rent the equipment for 55 payments at $636.41. If he chooses to purchase the equipment at the end of the Lease Agreement Mr. [redacted] agreed to pay an additional 5 payments of $636.41 plus any applicable taxes and fees.  Mr. [redacted] is not being charged for anything above and beyond the Lease Agreement and its addendums.We would like to do our best to help Mr. [redacted] but he has not contacted us and given us the opportunity to do so.  We are no different than him, we run a business with the expectation that we would receive the payments from Mr. [redacted] that are clearly defined in the lease agreement.  Just like us Mr. [redacted] conducts work or provides a service on a contract basis between him and his customers for a certain value…in our case with Mr. [redacted] for 55 payments of $636.41 plus tax, we and Mr. [redacted] obviously expect those contractual terms to be paid.  I’m also certain Mr. [redacted] expects his customers to pay their full contracted price and would be taken aback when he completes his work and then his customer suggests that 1) he overcharged them and 2) they make legal threats they are only going to pay a portion of the contract.  What would Mr. [redacted] say to his customers? If Mr. [redacted] is considering filing bankruptcy then it’s because of the financial situation he finds himself in, not because of terms of the Lease.  It’s unfortunate but if that is the direction Mr. [redacted] needs to go we completely understand his position.  If Mr. [redacted] decides to hire a contract attorney we would kindly request he provide a copy of the Lease Agreement and its addendums to the attorney.  Once he has retained an attorney whether it be for bankruptcy or to consult an attorney about his contract we will need the attorney’s name and number.  We will need authorization from Mr. [redacted] to speak to them on his behalf and to provide information about his contract. If Mr. [redacted] decides to file bankruptcy we will need the case number once it’s filed.    Once again I am happy to discuss any further questions, comments or concerns that Mr. [redacted] may have as we are looking to resolve his concerns.

Tell us why here...Mr. [redacted] DBA [redacted], signed a Commercial Lease Agreement with Pawnee Leasing Corporation on 5/14/15. Mr. [redacted] found the vendor and [redacted] he wanted to lease. Pawnee Leasing Corporation did not solicit Mr. [redacted] to lease the [redacted]. Mr. [redacted] chose...

[redacted] as the vendor and made a deal to trade in a [redacted] Model #[redacted] for a [redacted] Model #[redacted]. By signing the Lease Agreement Mr. [redacted] acknowledged and agreed to lease the new model ([redacted] Model #[redacted]) for 36 months at $1,282.16. Per the verbal authorization of Mr. [redacted] on June 1, 2015 Pawnee Leasing Corporation paid [redacted] $24,700.00. The first payment was due by [redacted] on July 1, 2015. Mr. [redacted] called us on June 29, 2015 and requested to delay the payment because he was having issues with the [redacted]. We stopped the payment and rescheduled it to the 17th per his request. Mr. [redacted] called us again on the 14th to advise us the money would not be available as he was still having issues with the [redacted]. After several discussions with Mr. [redacted] and due to the [redacted] problems we agreed to defer his first payment. Pawnee Leasing did not have to defer the payment. Per the Lease Agreement Mr. [redacted] accepted the [redacted] in its current condition and any [redacted] issues are to be addressed directly with the vendor. However, we wanted to work with Mr. [redacted] and agreed to the deferral. He advised us by the end of July [redacted] exchanged the [redacted] for another unit (same model #). Mr. [redacted] agreed to make the August 1, 2015 by the 14th. Mr. [redacted] contacted us on the 11th to request to push the payment back to the 21st. He said the new unit he received broke down. Mr. [redacted] contacted us once again to let us know he couldn’t make the August payment and that [redacted] was going to fix the [redacted]. We deferred the August 1st payment for him as well & started his payments 9/1/15. By September 28, 2015 Mr. [redacted] had not made the September payment. He asked us to pick up the [redacted] as he could not put any more money into it. He immediately called us back and said the vendor [redacted] would pick it up and sell it for us. We spoke to [redacted] and after negotiations they agreed to buy the [redacted] for the Fair Market Value of $22,500. We received the funds and applied it to the lease. We notified Mr. [redacted] of the deficiency balance and offered to settle. Mr. [redacted] refused to pay. Mr. [redacted] originally agreed to 36 payments at $1,282.16 (36 * $1,282.16=$46,157.76). When we agreed to defer the first two payments for Mr. [redacted] we advised him it would change his current terms and he would have to make additional payments. He agreed to change the terms to 38 payments at $1,329.43 (38 * $1,329.43=$50,518.34). The sale of [redacted] for $22,500 was applied to the balance and he owes a deficiency of $28,018.34. Since Mr. [redacted] refused to work with us his account was placed with a third party collection agency who that is requesting the full payoff plus their fees (per section 10.-Default of Mr. [redacted]’s lease). We did not receive Mr. [redacted]’s trade in nor are we able to deliver any such [redacted] to Mr. [redacted]. He traded it in for a newer model, which he agreed to lease & defaulted on & then voluntarily turned it into [redacted]. If Mr. [redacted] would like to resolve the balance that is owed he needs to contact [redacted] at [redacted]. Any questions or complaints he has about the [redacted] need to be addressed with [redacted] as they were the vendor that provided the [redacted]. We only provided the financing.

Complaint: [redacted]
I am rejecting this response because: I was not upset when I called, the customer service representative was disrespectful and aggressive.
In reference to my lease contract it started on 7-16-10 and expired 55 months after on 02-16-2015 after that I was in the purchase process that end on 06-16-2015 and my deposit was send me on August 20, 2015 more than 30 days.
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THE COMPANY RESPOND IS A TOTAL LIE TO YOU Revdex.com THEY NEVER DID ANY OF THE THINGS THEY CLAIM IN RESPOND NEVER ONCE DID THEY GIVE A WELCOME PACK OR EXPLAIN FEES THEY JUST TOOK THEM OUT OF OUR ACCOUNT WITHOUT OUR KNOWLEDGE AS FAR AS INSURANCE THEY HAD PROOF OF INSURANCE AND TOOK MONEY ANYWAY THEY ARE LIARS IN THE WORST WAY WE ARE TRYING NOW TO REPLACE THEM SINCE WE NEVER DID BUSINESS WITH THEM AT FIRST OUR BUSINESS WAS WITH [redacted] THEY SOLD CONTRACT TO THESES PEOPLE PAWNEE I CANT BELIEVE YOU CLOSE CASE WITHOUT MY RESPOND I WAS OUT OF TOWN AND NOW READING MY EMAIL TODAY 10/25 THIS IS WRONG IN SO MANY WAYS WE ARE SEEKING A LOAN TO DROP THESE PEOPLE PAWNEE THEY ARE LIARS AND I DONT WANT TO DO BUSINESS WITH THEM THEY KNOW IT TOO ALL THAT STUFF THEY SEND YOU WERE LIES WE NEVER RECEIVED ANY OF THIS EXCEPT THE CONTRACT THEY MADE MY HUSBAND DID BUSINESS OVER PHONE WITH [redacted] AND [redacted] IS INSURANCE CO WITH HAD MS LISA COLEY CONTACT THEM WITH PROFF OF INSURANCE THEY ARE LIARS THEY SHOULD NOT BE ALLOW TO GET AWAY WITH ANY OF THEIR LIES