I am rejecting this response because: My main issue is that salesman John S*** explicitly told me that the vehicle had run flat tires on it since there is no space for a spare tire and misrepresented the vehicle at time of purchaseI trusted that the vehicle was sold to me as stated by John S*** and came to find out that I was lied toI understand the vehicle was sold to me as non-certified pre-owned BMW and feel like MAG has taken advantage of my trust in them to not inspect the tires to confirm prior to my purchaseI am sorely disappointed that my concerns have not been taken seriously and that the company would rather lie to customers about important safety aspects of a vehicle to get a sale than to make things right and keep my husband and I as loyal customers
MAG are stating that they sent via FedEx a check to the court? Not true. Payment should have been sent directly to the Plaintiff or myself (POA) in this case! They are obviously stalling for time and continuing to attempt to avoid following the court's order.
At the time of service, the mechanic brought me to view my car while the car was lifted so I can see the source of the leakage. The bottom cover was partially removed to expose the water pump, as that is where it was coming from. He did not show me from the top, he showed me from the bottom...there would be no way to show me the source of the leakage without removing the bottom cover protecting the radiator and part of the engine. There was a partial disassembly required for that process and for the mechanic to effectively point his flashlight to the leak happening from the water pump. If the bottom cover had not been disassembled, he would not have been able to show me the source of the leak, and you would not be able to accurately diagnose the source of leak. With the bottom cover fully intact, the leak would only be known by the liquid dripping. It was diagnosed because the source was identified. Again, because the bottom cover was partially disassembled to gain better access to the water pump. So the statement from the business is false.The fact remains that I did not have any problem with my sensor prior to service.After the bottom cover was put back in place, which would require maintenance from your mechanic in the same area the microswitch is located, my vehicle was returned with this problem.
I immediately returned with my vehicle once the business was open again, and I was told to return because the mechanic was not available. I returned Friday, and somehow the error became a "coincidence". There is no coincidence for a sensor to be showing my hood is opened when it is closed. It is a result of tampering. Regardless of intention, it needs to be fixed. Regards,
[redacted]
To Whom it may concernMr. [redacted] did not bring this scratch to any ones attention the day he was in for service, he came in after he had left and pointed out the scratch which could have happened any where. He automatically accused us and our car wash due to the car being wash the day he was in for service. We wash every car that comes through our service department which is at least a hundred cars per day, with never having any one come back to us accusing us of there car being damaged by our car wash. I looked at the car with Mr. [redacted] when he came back in and the scratch is through the paint all the way down to the primer on the passenger side rear quarter panel right between the rear bumper and the quarter panel. This type of scrape could only have happened from something metallic getting between the bumper and the quarter panel. Please see the pictures attached, our car wash is a soft shammy car wash that could not have scratched through the paint in any way. I pulled the entire file on the car again please see attachments, before Mr. [redacted] purchased the car we performed a certified used car inspection on the vehicle and noted on the inspection sheet damage to the body panels/moldings/rear bumper finish/paint and trim, see sheet with arrows off to the left. This inspection was performed on December 4th 2013 at 5,657 miles before the customer purchased the car, see repair order [redacted]. Then the customer came back in after he purchased the car May 23rd 2014 with 8,729 miles for the 10,000 mile service. We do a walk around inspection at the time of write up see attachment, we noted damage to the r/r quarter panel in the area that the customer is now saying that we created. You can see all of this in the attachments and I have it documented in my computer system. The scratch is obviously an old scratch that we did not create and was documented before the customer purchased the car. As far as the front bumper it has been pulled apart from the car being pulled up over something (curb or parking block) and then being backed up causing the lower part of the bumper to scrape and pull on the bumper. This is obvious by the scrapes all over the lower front part of the car. Again the customer did not make us aware of any of this at time of pick up, he left and came back another day to accuse us of these damages. We are not responsible for the customers car after it leaves our shop. If you have any questions about any of this information feel free to call me at ###-###-#### Thank you.
Have spoken with Mr [redacted] regarding his LR4 that was in service. Looked into it and his salesperson has spoken with him and it is being handled, 7/14/16
The desire expressed by the dealer to have wished they solved the problem the first time the car was taken in is insufficient. I was charged for nothing in return.The admittance of using poor diagnostic procedures that amounted to nearly $400 tells what happened. Clearly the technology of BMW has to be better than that but it isn't! Unbelievable to think a simple emission leak by a small hose couldn't be detected and fixed in one visit.Please Revdex.com publish my complaint along with the rest of the information I have submitted. Other customers need to know about MAG's procedures.Ps I understand now that the miscellaneous charges were for something; outrageous also that cleaning costs are also passed along to the customer. My first time seeing this and I have owned many cars, including Volvos and BMWs, never saw charges like these ones. Customers need to know this as well about MAG's procedures. Customers be ware!
My first visit to the dealership was in regards to the engine light being on and was advised I needed to pay for the diagnostic treatment. During that time the dealership repaired a recall that was on the vehicle.
The second visit I paid 110.00 plus tax for the diagnostic to find out I have a "faulty oil sensor". Which the invoice is attached and I do have a paid receipt as well I can upload.
The other claims the dealership is referencing has nothing to do with the oil sensor.
My claim is not directly toward the dealership but to BMW warranties as a whole, and think that a faulty part should not be the responsibility of the client as it is not normal wear and tear.
Thank you for the enquiry. At this time the car is located in the MAG BMW facility already four weeks because it was returned to them. I am not sure that the car is even drivable. Something is burning on the car and I have a smoke in the car cabin. I do not have any information on the car status and condition from the MAG BMW dealership. I suspect MAG BMW oil change process damaged the engine. The overage online estimation of the repair is $2500-3500 plus previous MAG BMW repair near $2200. My car cost almost the same money. Please advise if I have to take the car from the dealership, but I afraid to do so because probably leaking oil burning there and it can create fire. Olga [redacted]
I read and re-read the complaint and do not know what type of resolution you are looking for.You stated observations about the service visit but there is no mention what you would like.Please email or call me- I even had someone else read the email to see if I was missing something.Thank you-
Revdex.com called business to follow up on this complaint and spoke with [redacted] general manager, who said a check was sent to the consumer last week.
I decline their offer of 300$ and some change for Car warranty they have cheated with. I am rejecting it as I have been through insults, humiliation, discrimination so much to me. They started insulting me by offering a 50$ GPS device which was not came along my car.I have been through so much humiliation and since that felt through it.This was not fair deal done to me, and I am not satisfy at all.Regards, [redacted]
Good Afternoon,My name is Bob C** I am the Director of Retail Service Operations.The vehicle came to us from [redacted]. The contact person was Chuck. The complaint noted on our repair order was Customer states brake lights staying on after key is off. Our diagnosis was that water was getting...
into the vehicle from the sunroof drains and has caused corrosion damaged to the body control module. We recommended to repair the water leak, dry out the vehicle , replace the module and recheck the vehicle afterwards. The vehicle still had the same concern once those repairs were made. We went continued the diagnosis and found that the water intrusion had caused another concern behind the dash. The damage is related to the wiring on the circuit after the body control module . We did not increase the original estimate for the additional time spent to further diagnose the concern.After we relayed the information to Chuck he wanted no more to do with the vehicle repair and advised us to call the owner [redacted]. We contacted [redacted] and he advised that he did not want to go further with any repairs. With the extent of standing water in the floor boards and the Body Control Module having corrosion there would be no way to identify anything else being faulty until the original repair was completed . SincerelyBob C**
This is absolutely not true. We have all the email correspondence and signed order forms showing exactly what was ordered on this Rover for this customer. I will be glad to scan the documentationover. This was an over sight on the customer
The cost of extending the power train warranty for 12 months or 10k miles is $1,168. We are willing to pay for 1/3 of that amount to compensate for 4 months of lost coverage. The total dollar amount is equivalent to $389.34. Thank you, Shane S[redacted]
Good evening,My name is Bob C** service manager for MAG MINI of Dublin.Mr.[redacted] left his vehicle in our night drop. The adviser in the morning gave Mr.[redacted] a call to give him a estimate for inspecting the vehicle for his complaints. The adviser gave Mr.[redacted] a estimate to perform diagnosis on...
the check engine light $125.00, To see why the rear camber was out we advised that we would need to put the vehicle on the alignment rack to check the measurements and adjust the alignment estimate was given for $139.95. Mr.[redacted] approved and we proceeded with diagnosis. We did not give him a estimate to look at his TPM system by itself .Mr. [redacted] made no notation on his night drop envelope to not roll down the windows in his vehicle.We always roll down the drivers window when we are working on a vehicle so 1 we do not lock the keys in the vehicle, 2 we are able to connect the diagnosis interface cables into a vehicle 3 when we are aligning a vehicle we need to reach in and turn the steering wheel and make sure it is centered. We did roll down Mr.[redacted] window and it would not go back up. We advised him of the situation. We also advised him that what we have seen cause this concern was the FRM (foot well module). Mr. [redacted] was extremely upset about the situation. I was advised of the concern and called Mr.[redacted] to discuss this with him. Mr.[redacted] advised that he wanted me to talk to his friend about this . I contacted his friend and talked about this concern and other concerns that Mr. [redacted] was upset about with his MINI. I agreed to get the window up at N\C for Mr.[redacted]. Mr.[redacted] friend did not want me to diagnose the vehicle to verify that the FRM was the reason it failed. We would have had the fuse b** cover off to try and reset the car to see if it would allow the window to restart. We should have put it back together. Mr.[redacted] concerns about the lighting quit working can be caused by the FRM it is also the module that controls those things. It located inside the vehicle behind the drivers kick panel. Unfortunately electronic devises and control modules fail without warning. It is not our responsibility to repair this concern that we did not cause to happen.thank youbob c**
We have advised this customer that the warranty is out. We also informed the customer that the class action suite was over and any issues moving forward would be a customer versus Audiissue.Since we were not the original selling dealer, I feel we are free of obligationsThanks
I have reviewed the customer complaint. When they came in for service we found the radiator leaking. When the cooling system is pressured tested the pressure is pushed through the reservoir bottle into the radiator . If the radiator doesn't hold pressure and is leaking it would need to be repaired...
first before they rest of the system can be checked. After we replaced the radiator we rechecked the cooling system and it held pressure. If it had not we would have advised of the needed repairs to be done.When the customer returned because the low coolant light came on we rechecked our repair. The radiator was not leaking . We verified that the leak was being caused by the water pump. It would leak during cool down after the vehicle was driven. The repair price was $1100.00.The customer declined the repair and then they met with our service manager and he offered a one time goodwill amount of $700.00 to replace the water pump. They declined.
We have taken care of any and all issues with customers car. We understand the concerns of each and every customer.We have taken delegate time to resolve any and all issues for this particular customer.The car has not suffered diminished value in any of the repairs preformed by MAG.We are definitely not in the business of selling cars with the idea of a customer returning the unit any time a problem occurs. We are in the business of customer satisfaction , therefore we will be happy tom assist in one half (1/2) of his first monthly payment , his current payment is $823.98We will pay $422.00 as a goodwill consideration
Mr. [redacted],I have attached a new screen shot for you from our records field.If you also looked at the numbers we had listed for you, we would have never called you. I put 111-111-1111 in the fields.Hopefully this satisfies your second complaint.[redacted]Business Development Director
I am rejecting this response because: My main issue is that salesman John S*** explicitly told me that the vehicle had run flat tires on it since there is no space for a spare tire and misrepresented the vehicle at time of purchaseI trusted that the vehicle was sold to me as stated by John S*** and came to find out that I was lied toI understand the vehicle was sold to me as non-certified pre-owned BMW and feel like MAG has taken advantage of my trust in them to not inspect the tires to confirm prior to my purchaseI am sorely disappointed that my concerns have not been taken seriously and that the company would rather lie to customers about important safety aspects of a vehicle to get a sale than to make things right and keep my husband and I as loyal customers
Here is the proof, we are not stalling. $290 dollars is not an issue
MAG are stating that they sent via FedEx a check to the court? Not true. Payment should have been sent directly to the Plaintiff or myself (POA) in this case! They are obviously stalling for time and continuing to attempt to avoid following the court's order.
At the time of service, the mechanic brought me to view my car while the car was lifted so I can see the source of the leakage. The bottom cover was partially removed to expose the water pump, as that is where it was coming from. He did not show me from the top, he showed me from the bottom...there would be no way to show me the source of the leakage without removing the bottom cover protecting the radiator and part of the engine. There was a partial disassembly required for that process and for the mechanic to effectively point his flashlight to the leak happening from the water pump. If the bottom cover had not been disassembled, he would not have been able to show me the source of the leak, and you would not be able to accurately diagnose the source of leak. With the bottom cover fully intact, the leak would only be known by the liquid dripping. It was diagnosed because the source was identified. Again, because the bottom cover was partially disassembled to gain better access to the water pump. So the statement from the business is false.The fact remains that I did not have any problem with my sensor prior to service.After the bottom cover was put back in place, which would require maintenance from your mechanic in the same area the microswitch is located, my vehicle was returned with this problem.
I immediately returned with my vehicle once the business was open again, and I was told to return because the mechanic was not available. I returned Friday, and somehow the error became a "coincidence". There is no coincidence for a sensor to be showing my hood is opened when it is closed. It is a result of tampering. Regardless of intention, it needs to be fixed. Regards,
[redacted]
To Whom it may concernMr. [redacted] did not bring this scratch to any ones attention the day he was in for service, he came in after he had left and pointed out the scratch which could have happened any where. He automatically accused us and our car wash due to the car being wash the day he was in for service. We wash every car that comes through our service department which is at least a hundred cars per day, with never having any one come back to us accusing us of there car being damaged by our car wash. I looked at the car with Mr. [redacted] when he came back in and the scratch is through the paint all the way down to the primer on the passenger side rear quarter panel right between the rear bumper and the quarter panel. This type of scrape could only have happened from something metallic getting between the bumper and the quarter panel. Please see the pictures attached, our car wash is a soft shammy car wash that could not have scratched through the paint in any way. I pulled the entire file on the car again please see attachments, before Mr. [redacted] purchased the car we performed a certified used car inspection on the vehicle and noted on the inspection sheet damage to the body panels/moldings/rear bumper finish/paint and trim, see sheet with arrows off to the left. This inspection was performed on December 4th 2013 at 5,657 miles before the customer purchased the car, see repair order [redacted]. Then the customer came back in after he purchased the car May 23rd 2014 with 8,729 miles for the 10,000 mile service. We do a walk around inspection at the time of write up see attachment, we noted damage to the r/r quarter panel in the area that the customer is now saying that we created. You can see all of this in the attachments and I have it documented in my computer system. The scratch is obviously an old scratch that we did not create and was documented before the customer purchased the car. As far as the front bumper it has been pulled apart from the car being pulled up over something (curb or parking block) and then being backed up causing the lower part of the bumper to scrape and pull on the bumper. This is obvious by the scrapes all over the lower front part of the car. Again the customer did not make us aware of any of this at time of pick up, he left and came back another day to accuse us of these damages. We are not responsible for the customers car after it leaves our shop. If you have any questions about any of this information feel free to call me at ###-###-#### Thank you.
Have spoken with Mr [redacted] regarding his LR4 that was in service. Looked into it and his salesperson has spoken with him and it is being handled, 7/14/16
The desire expressed by the dealer to have wished they solved the problem the first time the car was taken in is insufficient. I was charged for nothing in return.The admittance of using poor diagnostic procedures that amounted to nearly $400 tells what happened. Clearly the technology of BMW has to be better than that but it isn't! Unbelievable to think a simple emission leak by a small hose couldn't be detected and fixed in one visit.Please Revdex.com publish my complaint along with the rest of the information I have submitted. Other customers need to know about MAG's procedures.Ps I understand now that the miscellaneous charges were for something; outrageous also that cleaning costs are also passed along to the customer. My first time seeing this and I have owned many cars, including Volvos and BMWs, never saw charges like these ones. Customers need to know this as well about MAG's procedures. Customers be ware!
My first visit to the dealership was in regards to the engine light being on and was advised I needed to pay for the diagnostic treatment. During that time the dealership repaired a recall that was on the vehicle.
The second visit I paid 110.00 plus tax for the diagnostic to find out I have a "faulty oil sensor". Which the invoice is attached and I do have a paid receipt as well I can upload.
The other claims the dealership is referencing has nothing to do with the oil sensor.
My claim is not directly toward the dealership but to BMW warranties as a whole, and think that a faulty part should not be the responsibility of the client as it is not normal wear and tear.
Thank you for the enquiry. At this time the car is located in the MAG BMW facility already four weeks because it was returned to them. I am not sure that the car is even drivable. Something is burning on the car and I have a smoke in the car cabin. I do not have any information on the car status and condition from the MAG BMW dealership. I suspect MAG BMW oil change process damaged the engine. The overage online estimation of the repair is $2500-3500 plus previous MAG BMW repair near $2200. My car cost almost the same money. Please advise if I have to take the car from the dealership, but I afraid to do so because probably leaking oil burning there and it can create fire. Olga [redacted]
I read and re-read the complaint and do not know what type of resolution you are looking for.You stated observations about the service visit but there is no mention what you would like.Please email or call me- I even had someone else read the email to see if I was missing something.Thank you-
Revdex.com called business to follow up on this complaint and spoke with [redacted] general manager, who said a check was sent to the consumer last week.
I decline their offer of 300$ and some change for Car warranty they have cheated with. I am rejecting it as I have been through insults, humiliation, discrimination so much to me. They started insulting me by offering a 50$ GPS device which was not came along my car.I have been through so much humiliation and since that felt through it.This was not fair deal done to me, and I am not satisfy at all.Regards, [redacted]
Good Afternoon,My name is Bob C** I am the Director of Retail Service Operations.The vehicle came to us from [redacted]. The contact person was Chuck. The complaint noted on our repair order was Customer states brake lights staying on after key is off. Our diagnosis was that water was getting...
into the vehicle from the sunroof drains and has caused corrosion damaged to the body control module. We recommended to repair the water leak, dry out the vehicle , replace the module and recheck the vehicle afterwards. The vehicle still had the same concern once those repairs were made. We went continued the diagnosis and found that the water intrusion had caused another concern behind the dash. The damage is related to the wiring on the circuit after the body control module . We did not increase the original estimate for the additional time spent to further diagnose the concern.After we relayed the information to Chuck he wanted no more to do with the vehicle repair and advised us to call the owner [redacted]. We contacted [redacted] and he advised that he did not want to go further with any repairs. With the extent of standing water in the floor boards and the Body Control Module having corrosion there would be no way to identify anything else being faulty until the original repair was completed . SincerelyBob C**
This is absolutely not true. We have all the email correspondence and signed order forms showing exactly what was ordered on this Rover for this customer. I will be glad to scan the documentationover. This was an over sight on the customer
The cost of extending the power train warranty for 12 months or 10k miles is $1,168. We are willing to pay for 1/3 of that amount to compensate for 4 months of lost coverage. The total dollar amount is equivalent to $389.34. Thank you, Shane S[redacted]
Good evening,My name is Bob C** service manager for MAG MINI of Dublin.Mr.[redacted] left his vehicle in our night drop. The adviser in the morning gave Mr.[redacted] a call to give him a estimate for inspecting the vehicle for his complaints. The adviser gave Mr.[redacted] a estimate to perform diagnosis on...
the check engine light $125.00, To see why the rear camber was out we advised that we would need to put the vehicle on the alignment rack to check the measurements and adjust the alignment estimate was given for $139.95. Mr.[redacted] approved and we proceeded with diagnosis. We did not give him a estimate to look at his TPM system by itself .Mr. [redacted] made no notation on his night drop envelope to not roll down the windows in his vehicle.We always roll down the drivers window when we are working on a vehicle so 1 we do not lock the keys in the vehicle, 2 we are able to connect the diagnosis interface cables into a vehicle 3 when we are aligning a vehicle we need to reach in and turn the steering wheel and make sure it is centered. We did roll down Mr.[redacted] window and it would not go back up. We advised him of the situation. We also advised him that what we have seen cause this concern was the FRM (foot well module). Mr. [redacted] was extremely upset about the situation. I was advised of the concern and called Mr.[redacted] to discuss this with him. Mr.[redacted] advised that he wanted me to talk to his friend about this . I contacted his friend and talked about this concern and other concerns that Mr. [redacted] was upset about with his MINI. I agreed to get the window up at N\C for Mr.[redacted]. Mr.[redacted] friend did not want me to diagnose the vehicle to verify that the FRM was the reason it failed. We would have had the fuse b** cover off to try and reset the car to see if it would allow the window to restart. We should have put it back together. Mr.[redacted] concerns about the lighting quit working can be caused by the FRM it is also the module that controls those things. It located inside the vehicle behind the drivers kick panel. Unfortunately electronic devises and control modules fail without warning. It is not our responsibility to repair this concern that we did not cause to happen.thank youbob c**
We have advised this customer that the warranty is out. We also informed the customer that the class action suite was over and any issues moving forward would be a customer versus Audiissue.Since we were not the original selling dealer, I feel we are free of obligationsThanks
I have reviewed the customer complaint. When they came in for service we found the radiator leaking. When the cooling system is pressured tested the pressure is pushed through the reservoir bottle into the radiator . If the radiator doesn't hold pressure and is leaking it would need to be repaired...
first before they rest of the system can be checked. After we replaced the radiator we rechecked the cooling system and it held pressure. If it had not we would have advised of the needed repairs to be done.When the customer returned because the low coolant light came on we rechecked our repair. The radiator was not leaking . We verified that the leak was being caused by the water pump. It would leak during cool down after the vehicle was driven. The repair price was $1100.00.The customer declined the repair and then they met with our service manager and he offered a one time goodwill amount of $700.00 to replace the water pump. They declined.
We have taken care of any and all issues with customers car. We understand the concerns of each and every customer.We have taken delegate time to resolve any and all issues for this particular customer.The car has not suffered diminished value in any of the repairs preformed by MAG.We are definitely not in the business of selling cars with the idea of a customer returning the unit any time a problem occurs. We are in the business of customer satisfaction , therefore we will be happy tom assist in one half (1/2) of his first monthly payment , his current payment is $823.98We will pay $422.00 as a goodwill consideration
Mr. [redacted],I have attached a new screen shot for you from our records field.If you also looked at the numbers we had listed for you, we would have never called you. I put 111-111-1111 in the fields.Hopefully this satisfies your second complaint.[redacted]Business Development Director