Paul Blanco's Good Car Company Sacramento

Ms***,Please keep in mind that lender approvals do not depend solely on the vehicle and what you oweLenders also carefully assess your financial circumstances with each loan application.After two years of timely payments, you should be in a much better position with regard to your financial credit standingHowever, it is difficult for us to surmise your financial circumstances together with the value of the vehicle and what you owe on it without first interviewing you for your current budget and transportation needs and assessing your current financial circumstances.Our program is designed to assist you with thisPlease allow us to assist you with this process and help you trade your vehicle in for another vehicle that meets your needs and budget through our Sacramento dealership.If you will allow us to assist you, we will contact and help you set up and appointment

I am rejecting this response because:The business had plenty of time to research. My insurance USAA makes business with enterpriseThe car was previously a rental from enterprise.I have documents showing the car was impounded 2/14/12.And then sold at auction.How convenient that my insurance can dig and find more information than the business that is selling cars that are not safe todrivelegal council has been obtained

Dear Ms***, Thank you for sharing your experiences with Paul Blanco's Good Car Company, SacramentoWe are sorry we fell short of your expectationsI have been able to research your deal and I was able to determine with our DMV Department that your vehicle is registered through May
2018. Replacement tags are available via the DMV. Thank you for being a valued Paul Blanco's Good Car Company, SacramentoWe truly appreciate your business. Sincerely, *** ***Escalated Customer Service Manager

I am rejecting this response because: The basis of my complaint is that I was told MY LOAN, with my vehicle, with an interest rate assigned to me by *** ***, would be able to refinance after months of on-time paymentsThis was a falsityIt was a lieIt was a lie told by the salesman in order to have me accept the terms of the loanAnd it was a LIE because *** *** Auto Finance does not refinance their auto loansYou have failed, as a business to accept any responsibility, and at years old, this car, with now only 61,miles has mechanical problemsPaul Blanco's Good Car Company, took advantage of the fact that my credit was poor, took advantage of the fact that I had no vehicle, and dishonestly explained the terms of a program in order to sell me the carI am not aloneThere are, in fact HUNDREDS of similar complains onlineYou offer nothing in responsibility, or to accept the fact that I am now thousands of dollars upside down in a vehicleDo the community of Sacramento a favor, and close down for good, so you can stop ripping consumers off

I am in receipt of the documents you sent out company as they related to Revdex.com complaint #***Thank you for your attention in this matter.I have reviewed then as well as all in house company records that pertain to your purchase. Document (1) is the Carfax report which we pull on vehicles we intend to present for saleThe report you sent is dated 4-9-which would have been the date you purchased the vehicle from usIt shows the data collected on that vehicl that has been reported through that dateAnd appears to be the carfax report presented to you at time of purchaseAmong the pertinent data would be the fact that the vehicle had been damaged in an accident and it was sold to our company at auction on March 26, 2012.Document (2) is California DMV form #REG (Statement of Facts)This form shows we disclosed to you that the vehicle you were purchasing had sustained frame damage and or structural damage which was subsequently requiredAnd such damage and repair was disclosed to you, the buyer. The Particular vehicle you purchased was Safety and Smog inspected by our shopIn our continuing effort to deliver quality vehicles we not only inspect but we purchase (A) carfax (B) invites and (C) Autocheck so we can pass on as much reliable and updated information as is possible to our buyersAnd the information yielded by those tolls is disclosed. Rest assured your continuing happiness with your purchase from us is paramount, so in that spirit we would like to offer you a $"Good Will gesture" checkThank you again for being our customer

We are responding for claim#12041660We have sent out payout to GM Financial and payment was received on 3/17/17, Traking#***, DELIVERED FRIDAY 3/AT 9:33A.SIGNED BY CRANE, LEFT AT MAIL ROOM. Regarding the payment that the client paid to GM financial, we are going to
waive the outstanding balance that the client has with us in the amount of $ We spoke with the client and he agreed to this

Mrs***, we are in the process of locating your file from EZ Auto Solution, they have been out of business since January You purchased your vehicle from them on 11/23/ We have recently moved our Corporate offices and are in the middle of moving to the new location As soon
as I receive the file and I can pull the necessary paperwork I will be able to further assist you in this matter Please in advance accept our apology

I am rejecting this response because: If you notice on page and of 4, I was not presented either of those at signing, and rushed through and shown "look a clean record"Notice there is no signature on that page by me or my co-signer, but all the other pages have signatures I know from purchasing my most recent car, that they had me sign and date every page of the *** report, but this one fails to have my signature of of the pages shown in this response I was shown the first page, and the last page for signature Nothing else was shown to me Just pages Also, notice there is no signature on the statement of facts by me as well I was never presented any of those while there This information was added after the fact This is them illegally adding additional information without me being aware of the previous damage

We have received the following complaint. We are in the process of looking for the Deal involving this Customer. This may take about a week to receive back due to my office is in one location and the information documents are in another. Once I receive them, I will be reviewing it with Mr and Mrs*** before submitting a Formal Response. We would like to thank the Customer for the Positive Response and will respond soon

We have prepared a draft response and will post once it is approved by the owner

Mr***, we have been forthright with the information we provided you, our safety procedures, and our knowledge of the vehicle history prior to your purchaseWe would like to resolve your concerns as best we can and right this situation for youPlease allow us to assist you by taking the vehicle back in trade and putting you into a newer vehicle that suits your needs, budget and your liking

Please accept our apology for the lateness in respondingI have taken time to do an exhaustive examination of the particulars involved as to your complaintWe are very sorry your experience was not a pleasant oneWe take great pride in making each and every customer happy in every way.First off thank you so much for your feedback and sharing your experience with usReal world customer feedback and experiences are what we use to improve and refine our processes and proceduresWe are constantly looking for better ways to serve our customers and doing so on an ongoing basis.We do offer a deferred down payment plan as a convenience to our valued customersThese are offered to increase the customer choice as to facilitating any lender required or customer chosen equity paymentAnd we offered at the specific time of contract executionAs with all other financial matters we have done our due diligence with our attorneys who specialize in such mattersAs well as the State of California and our lending partnersBe assured guidelines are in place and followed to the letter by our employees.Specifically, arrangements for any deferred down payment made at the time of sale (contracting)Due date is days from such date of sale for any deferred down paymentWith a credit card imprint and understanding with customer of the exact date such card will be presented for paymentIn addition we offer a follow up phone call to the buyer as a reminder of the pending due date.Due to bank policy we don't have the flexibility to offer any alternative or changes to due dateAnd all down payments must be collected before the first payment is due.We have addressed your complaint and concerns in full with the employees involvedThey have taken the complaint seriously and have responded in a positive fashionAlso we have used this as a catalyst to re-educate our other employees of the exact deferred down payment policy.Thank you for your inputI hope your vehicle is all you had hoped for and moreI remain at your service and please don't hesitate to contact me if I may further be of service