Paul Blanco's Good Car Company Sacramento

I am rejecting this response
because: I have asked to speak to Mr*** since this shady business has startedI have been asking to get a call and complaint to him since I received the first threatening messageI was told to text in personal information and the worksAnd because Paul Blanco Good Car Company did not have their information correct I am not only out money, but, a car and my credit is now unrepairable.So, no, I do not accept their offerThey are just trying to get overI urge the Revdex.com to look into their business practices and eithics

I am rejecting this response because: I feel I have given you reasonable time to review my documentation. You received my documentation on 1/9/and it has been almost a month in which you are now requesting additional time to review. I would like this matter to be handled in a more timely fashion and I would like a response as soon as possible so that I can have closure on this matter

Dear Ms***, Thank you for bringing this matter to our attentionBefore agreeing to any resolution to this issue, it is important to gather all factsWould you kindly provide us with an estimate of the cost of the repair you're seeking? Thank you for being a valued Paul Blanco's Good Car
Company Sacramento customer, we look forward to finding a prompt and mutually satisfying resolution. Sincerely, *** Blanco

I am rejecting this response because: This complaint is to do with the information I was given by YOUR salesman at the time of my transaction - in I was advised that making months of consecutive payments, on time, would qualify me for a refinanceAs mentioned, I am now "upside down" with a 21% interest rate through *** ***, that your dealership assigned to me, and *** *** will not refinance their loans, and didn't even at the time I was sold the carI was lied to, in order to purchase the carNow you're asking me to trade in my upside down vehicle (I owe $18k on the car, and it's worth $11k)

Ms***,We attempted to contact you on 6/and again on 6/23/but you did not respond back to us until this Monday when you left a message on my voicemailYou even acknowledged in your phone message that you were late getting back to me. I had gathered my notes and the
information I had pulled from our archives regarding your purchase and was preparing to call you to discuss yesterday morning when I received notice that you had filed a Revdex.com complaint.We appreciate your willingness to speak with us directly regarding your concerns in the interest of amicably working toward a resolution. I will be available to take your call today at ###-###-####.Thank you.*** ***Customer Service/Retention ManagerPaul Blanco's Good Car Company Sacramento,Stockton, Fresno, Bakersfield, Oakland, Inland Empire, and Fairfield Phone: ###-###-#### *** ***

Good day Mr***, Thank you for sharing your experience with Paul Blanco's Good Car Company, SacramentoWe are sorry we fell short of your expectationsI do recall assisting youThe last note I have in the system regarding your account is an email between the Service Manager and myself -
authorizing all services listed in the due billI had also submitted authorization to get you into a loaner vehicle. Please respond with a date and time - Monday through Friday - that you will be able to drop off the vehicle for the services listed in the due billWe will do everything we can to provide you a loaner vehicle at that timeThe more notice we are given, the higher the likelihood that we can get a loaner vehicle authorized. Thank you for being a valued Paul Blanco's Good Car Company customerWe truly appreciate your business. Sincerely, *** ***Escalated Customer Service Manager

Ms***,We appreciate your willingness to speak with us directly We would like to resolve your concerns as best we can and right this situation for you.I have submitted a request for your file in order to make an informed response.Thank you. Regards,***

Hello Ms*** I am following up on our conversation todayWe received your Revdex.com Complaint this morning, and I would like to extend our sincere apologies that you did not receive a clear response regarding the loan payoff on your travehicle sooner. I have reached out to the
appropriate people for a solution. After speaking to *** ***, our Contract Specialist, she informed me that we needed to first wait for the loan on your current vehicle to be funded. Once funding cleared, on December 8, 2016, she had the check to pay the outstanding loan on your travehicle made. This check will be signed and mailed this week. Once the payment is received, your outstanding payment notice will clearWe hope this has resolved your issueSincerely,*** ***

I am rejecting this response because: I haven't gotten the letter yet as they said they would send in daysI can't accept until I see it

Dear Ms***: We at Paul Blanco’s Good Car Company sympathize with your situation. We started this company to fill a gap in the automobile industry by enabling people with zero or low credit the ability to purchase a vehicle of their ownWe are thankful to have you as a customer. We verified that your vehicle is currently registered in your name. We will compensate you for your insurance reinstatement in the amount of $443.00, as requestedPlease confirm that the following address is correct, and we will mail your check: *** ** *** *** *** *** Hemet, CA 92545 Sincerely,Putu BlancoDirector of Operations/CFOPaul Blanco’s Good Car CompanySacramento, Stockton, Fresno, Bakersfield, Oakland, Inland Empire, Reno, Pinellas, Las Vegas

I am rejecting this response because: I first want to say that I appreciate your thoroughness regarding this situation. I just want to make sure that we are clear about a few things. First, I want to say that I have been taking very good care of this vehicle, it was serviced when needed and had regular oil changes when needed also. Second, I work less than a mile from my job where my brakes would not have been an issue. Yes, I took my car in to (Paul Blanco) however, prior to that I expressed to the maintenance manager what the issues was and he came back to me and told me it was the brakes and rotors so they fixed them and they expressed that all was well. My main concern is currently the vehicle is not safe I don't know what happened all I know is what I was told by a Vacaville mechanic that it was in a accident based on the bent bar. I just want you to know that I could have lost my life on July 4th and my children too had they been in the vehicle. If there isn't going to be any type of resolution I don't have anything else to say

According to our records, your car was registered and had tags at the time of saleThe dealership fees incurred to re-order new tags were not included in the contract amount of your purchaseHowever, we do understand that at this point, there is no logical way for either of us to prove our pointTherefore, if you would please let us know a date and time you're available to return to the dealership, we will have you sign a form (Reg 156) authorizing us to request duplicate tags on your behalfWe will then pay the $fee and submit the request. Thank you for being a valued Paul Blanco's Good Car Company customerWe truly appreciate your business. Sincerely,*** ***Escalated Customer Service Manager

I am rejecting this response because:The car has faulty parts and there not standing behind there workYes I drove to Arizona and put extra miliage on the car that still shouldnt make the head gasket blow again unless it wasnt done rightWhen I took the car back they told me that the light was on cause of the converter, so I assumed that what was wrong with the carWhy pay for an extended warranty for nothing or whatever warranty that was Added to the price of the car? This is stressing me out and I still don't have a car to drive thanks to Paul BlancoIf you guys fixed it on good faith why is the car not running but has the same problem yall so called fixed I'm not understanding what did y'all really fix??? Just a temporary fix that's what I think

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
It should never have taken over a month to get a signature on a check for reimbursement and the check was not mailed to *** until after I submitted this complaint to the Revdex.comIt would have been nice had they paid the entire $due to all the trouble and extra money I've had to pay due to negligence on the part of Paul Blanco's company Although a check has been sent, this has been and will continue to be a negative experience for me. Thanks for your help

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI will wait to see what they find if I do not hear back in a sufficient amount of time I will submit another complaThank you

Ms*** came to our dealership Feb 8th, and inquired as to purchasing a pre-owned vehicleThe sales professional assisting her was ***He did a customer Interview and asked her to fill out a customer statement and she did, *** asked for identification and she produced an identification card issued by the California Division of Motor Vehicles instead of a Driver’s licenseStating that she had a license but it was at homeWe accepted her word and submitted the customer statement to a lender for credit approvalSuch approval was granted by the lender for credit on the vehicle she wished to purchase contingent upon Ms*** having valid California Driver’s license and providing insurance coverageExhibit #clearly shows the lender required a driver’s licenseThe customer again assured *** that she was a current holder of a California driver’s license so he proceeded to the next step which is to collect requited down payment on the vehicle she had selected and then go to our business office to execute a contract. After providing proof of insurance, She provided the down payment and it was put into the drop safeAnd properly receipted into the receipt bookAt that point *** told her she would have to get insurance before he could execute the contracting and deliver her the vehicleShe contacted an insurance agent but was not able to procure insuranceSo *** asked her to speak with our in house insurance specialist to attempt to gain coverage for herThe agent’s name is *** *** and the company is IFE insurarance/TitanUnfortunately when Ms *** filed her application on line it came back with a rejection due to Ms*** having a suspended driver’s license with the California DMVTherefore the credit approval with AFS, the lender, would not work for Ms*** as it stipulated an in force insurance policyAs an alternative we had gotten an approval with a second lender that did not require a driver’s license however that particular lender would not agree to finance the vehicle she had selectedAnd the one they did agree to provide financing on was not finished with pre-delivery and safety and would not be deliverable until the following MondayMs*** agreed to pick up the vehicle on MondayHowever on Monday she had a change of heart and wanted her deposit/down payment returned to her Which of course we agreed to as we didn’t have a dealThe salesman explained the process to Ms*** First the finance department has to void out any contract, void the deal, make sure any documents that need signatures are signed and make sure the funds in question have been accounted forThen they issue a request for refund check to corporate officeAnd customer can normally pick up the check in hours or it will be mailed, whichever is the customer prefersPlease not exhibit #Refund Check *** ***Further our Head Desk Manager and the Salesman who handled the transaction have both written and signed statements documenting the *** *** transactionExhibit number and exhibit number Thank you for your consideration of these facts and documents

Consumer states:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Dear Mr**, Thank you for bringing this matter to our attentionUpon further research, it was discovered that you were in fact informed that your *** Sentra had been in an accident where the damage was in excess of $Your signatures are located in various areas on the ***
- indicating your understanding that you were purchasing a car with an accident reported with your full knowledge and awarenessWe have attached copies of the documentation for further considerationIf you'd like to get into another vehicle, we would be happy to match you with a finance specialist who will work with you. If there is anything else we can do to assist you, please do not hesitate to reach outThank you for being a valued Paul Blanco's Good Car Company Sacramento customerWe truly appreciate your business. Sincerely, *** ***Executive Assistant to MrsBlancoEscalated Customer Service ManagerHuman Resources Specialist

We would have no reason to sell Mr*** a vehicle in the first place if at the time of negotiations we promised to "SWAP OUT THE VEHICLE"It makes no sense to sell a vehicle if the customer states a desire to swap
the vehicle outIn the event that Mr*** anticipated a "worst-case scenario" during sale negotations, there may have been some discussion as to whether or not the dealership would replace Mr***'s vehicle if there were some unanticipated and unresolvable problems with itHowever, Mr*** most certainly misunderstood if he believed we would blindly replace his vehicle without sufficient diagnosis and reasonable attempts to resolve his concerns.Mr*** has refused to cooperate with our recommended steps to try to resolve his concernFurthermore, Mr*** has refused to accept one of the offers he himself stated in this complaint that he wanted (a refund of his down payment).We have nothing further to add