Parking Revenue Recovery Services

Complaint: [redacted] I am rejecting this response because: The correct # was entered on the automated parking machine but the receipt received was printed as one number different - vsThe fee was paid correctly for the use of a space for a hour periodPlease close this matter as paid in full, as parking for use of space was paid for in full on the referenced date and for the referenced time Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

In the response from the business they requested their notice number It is Notice # [redacted] Also note that I emailed multiple appeals to Parking Revenue Recovery Service as well as phone calls to *** *** I was assured by [redacted] *** that PRRS would be reasonable in their response [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Thank you for the opportunity to respond to this emailUnfortunately our office accesses all parking notices by notice numberUnfortunately this information has not been provided so I am unable to respond to this complaintPlease remit at your earliest convenience so I may respond Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) To Whom It May Concern- Below are the requested details to resolve this matterPlease do so asap Notice # XXXXXXXXXX [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/14) */ I have reviewed this notice and attached photos and this lot requires the user to display an ALOFT pass on the dash to park in this parking lotThe photos clearly show there is no pass displayed, therefore the notice was validly issuedHowever, the hotel received there was an error in the process of giving passes and have requested all notices form 7/and prior to be voidedI have voided the notice per their requestWe feel this issue has been resolved and can be closed Final Consumer Response / [redacted] (2000, 11, 2015/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept that my parking violation has been Dropped

Tell us why here...As you know, Republic, operates private parking lots in Denver The surface lot which is the subject of your complaint is operated on an honor system; this lot is not manned, but is set up with a pay station and parking customers are expected to pay if they park in this lot Unfortunately, many parking customers do not pay and do not follow the posted rules of the lotIn addition, some parking customers even attempt to defraud the parking companies by creating monthly parking permits, sharing tickets, ect This is a significant and substantial problem for Republic Parking, as it is for all parking companies who operate surface parking lots Republic Parking has retained our office's services to assist them with monitoring their parking lots, dispute resolution and their collectionsAs you may also know, property owners have the right to protect their property from trespassers Specifically, private parking companies, as the owners/authorized managers of these private parking lots, have the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company If a parking customer does not fully comply with the terms and conditions, they are trespassingRepublic Parking has clear and prominent signage posted at this parking lot detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, prepaying for the amount of time they will park)Issuing parking notices is one way for Republic Parking to enforce their property rights Towing or booting vehicles would be alternative ways for a parking company to enforce their property rightsI have carefully read the consumers complaint I have reviewed the parking notice written by our attendant and I have reviewed his photos taken on the day in question First of all I would like to say that Parking Revenue Recovery does not own this parking lot, it is operated and managed by Republic Parking We do not believe this consumer is forced to park anywhere and specifically not this lot The consumer is choosing to park in this lot and is free to find parking at alternate lots of their choosing On 4/11/this consumer’s vehicle was parked at Republic’s parking lot located at 1215-Sherman St This parking lot is unmanned and has a pay station in which the consumer needs to pay for their parking and display the ticket face up on the dash When the lot attendant enters the lot, they immediately go to the pay station and get a report of all paid vehicles They then check the parking lot and each vehicle and verify payment has been made for each vehicle parked by checking to see the ticket face up in the dash so they are able to verify payment and time When they arrived at the consumer’s vehicle, the ticket was not face up on the dash Due to the ticket not being displayed properly, the lot attendant issued a ticket for “No Ticket on Dash”The consumer has contacted our office, repeatedly sending a receipt, but the parking notice was not written for non-payment, it was written for no ticket on dash Sending in a receipt does not change the fact that the ticket was not displayed on the dash, which is what the notice was issued for Again, the parking company has the right to set the rules and regulations of the parking lot Our office has not refused to work with the consumer and in fact, our office has offered him a reduced settlement We believe the notice was valid in being issued and is due It is not illegal or unethical; we are a license collection agency in good standing in the state of Colorado We have a B rating with the Revdex.com and have not violated any laws, rules or statutes

Complaint: [redacted] I am rejecting this response because:I filed online protests with the company twice (2)Once on 10/and another time on 10/and have never received a response Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , Even though I find the response unsatisfactory regarding the quality of your internet system, just because your logs to not show anything does not mean they are working I find that this resolution is satisfactory to me and will pay the $fee Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am glad the the company has seen the fault of running the business without clear instructions to the consumer and have agreed to void the fineAdmitting to not being able to refund the original fee seems that the company has admitted that the original payment was received for the parking spot by the consumerThe whole ordeal seems extremely fraudulent from a consumers perspectiveIn the future I hope the company can invest in a more modern way of sharing photos with the Revdex.com, as printing and scanning of a digital photo to create a poor image is a poor business practiceProviding unclear photos when clearly there are high quality photos taken and and provided to the consumer, but not the Revdex.com Sincerely, [redacted] ***

I have reviewed this notice and because there was no proof of payment provided or receipt attached I had to call paybyphone directly I was able to verify that this consumer did pay for his license plate at 6:53pm for a parking session until 7am the next day I see that the lot attendant retrieved his payment report at 6:45pm which was before the consumer paid It is clear to me that there was crossover time which resulted in the notice being issued Our attendants are supposed to pull another report and verify any car with notices to make sure this doesn't happen but it looks like an error was still committed I have voided the notice and apologize to this consumer for any inconvenience this has caused himHowever, I am curious why he did not contact our office first so we could be given an opportunity to resolve this before he escalated to the Revdex.com It would have taken a call, fax or email We do not appreciate that he attempted to get our office in trouble with the Revdex.comWe consider this matter resolved

Our office does not have anything to do with the signage that is on the parking lot, we do not own or manage this propertyI have contacted the consumer directly and resolved the issue with her today

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution to refund $via check to be sent to my home address as provided is satisfactory to me Sincerely, [redacted] ***