Parking Revenue Recovery Services

Unfortunately we access all accounts by notice number and this information has not been provided so I'm unable to respond What I can tell you specifically about her additional comment is that displaying the receipt on the dash is the only our lot attendants are able to verify a receipt is valid and not traded with another user or picked up from the ground We would not take that into account

This consumer has made some serious allegations Since there is very little information provided, I am unable to do any research on which the specific situation is with this consumer What I can assure you is that we have no way of obtaining this consumer's credit card information unless someone called our office and gave it to us We do some payment processing in our office, maybe a handful of transactions each month Virtually all payments made to our office are made online through a 3rd party service In addition, we would never process a payment that was not preapproved If this consumer can provide us with a license plate number, parking notice number, credit card account number or some type of further information we would be happy to follow up to resolve this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

there is no notice number or parking company name provided so I am unable to locate this account to respond Her complaint is about signage and our office has nothing to do with any signage on the parking lots We do not believe this should have been lodged against our office

I have reviewed this complaint and was able to locate the account. There are notes that our office did receive a fax from this consumer and we have submitted this for approval to void. The problem is that the notice was issued at 9:14 and the consumer says he paid the app at 9:17. ... The lot attendant took some photos of the vehicle and the consumer is nowhere to be found. Per the pay app, the user is not to leave his vehicle until they have received payment confirmations. As a onetime courtesy I have dismissed this notice. I am checking into the email box he has commented on and will check the notices to make sure the correct information is present. We have not had any other complaints regarding this issue.

Complaint: [redacted] I am rejecting this response because: I have proved to the company that this parking ticket is not valid I showed them the attached picture which clearly shows a paid parking stub I further explained that their lack of maintenance on the ticket machine caused the error as the ticket screen is scratched, making it unreadable and led to me selecting parking spot and not I did pay for my parking, and I will not be paying their "invented" ticket It is my belief (and many others if you look this company up on the internet), that their business model is based around false, misleading, and invented parking tickets I have contacted the Denver Police Department, and they are investigating their business processes I do not accept this businesses response

Initial Business Response / [redacted] (1000, 11, 2015/10/26) */ I have attached a copy of one of the signs at the entrance to this parking lotThis parking lot is reserved for permit holders only M-F from 7a-5pmThis consumer did not have a permit displayed so our attendant issued a notice for NO PERMITThe notice is valid and cannot be dismissedI have reviewed the information provided by this consumer and the lot attendant and see that this consumer has paid this notice and the collection is closed

(The consumer indicated he/she DID NOT accept the response from the business.) I have submitted the same information as I have sent originally around December 11, 2015, this information was faxed to the number recently providedI instead receive an email from the same employee who goes by the name, ***, that the matter has been resolved since the ticket was paidFirst and foremost, ***, is the same person who poorly provided me information on the initial email conversationAccording to her emails, none of the information that was provided was sufficient and she did not receive the proper ticket notice despite me writing and emailing her a copy of the ticket and parking pass; since then she has gone on to ignore meSo yes, I paid the parking ticket to prevent further collection activity as their notice threatens and since [redacted] claims that I did not submit proper documentation and chose to ignore me from there on out, I had no way of knowing if they are in pursuit of treating it as insufficient or what the status is so of course, the ticket has been paid, I am looking for a fair resolution to this problem and asking for a refundThe response provided by [redacted] on 01/04/was not acceptable and I have followed up with her with another email but of course, I still have not received a response yet

Complaint: [redacted] I am rejecting this response because:I am not disputing my use of the parking lotI am not one of the "many" Trying to get away with out paying as is illustrated by my purchase of a Parking pass in the amount of $which your response fails to acknowledgeMy complaint is that you do not have proper warning to patrons posted saying PAY FIRST ! I noticed that you did not include any proof of such signage in your rebuttal I am not one of the MANY people who are trying to defraud you of income I was 1st time visitor to your town I was only looking for a good meal and a souvenir of my visit.The insinuation that I was trying to steal from you is not only offensive but UNTRUE ! I would appreciate at least acknowledgement of the $I paid and sent in proof of Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It's in their systems alreadyI have attached same records as provided on the original request to dismiss The notice number is [redacted] Sincerely, [redacted] ***

I have read this consumer's complaint and unfortunately I think she has recorded the wrong notice number I am unable to access her notice and review her case at this time

PRRS does not have anything to do with the pay station. This consumer has not mentioned that he called the phone number for the parking company on the pay station and there is no record of any problem with it yesterday. It was pinging with payments all day and evening. In addition,... there was only one other parking notice issued yesterday around that time and that person paid their notice. If the machine was not working we believe that customer would have complained.

Our office accesses all notices by name of parking company and notice number Unfortunately since this information has not been provided, I am unable to retrieve records to respond

I have reviewed the information submitted by this consumer When the lot attendant enters this lot, he retrieves a plate report which shows all the license plates that have prepaid for their parking space When he checked this consumer's vehicle, his license plate number was not on the report His plate number is [redacted] and the report did not show this plate and a notice was issued We believe this notice was validly issued While the specific signage on the lot may not specifically mention that the CORRECT plate number should be entered in the pay app but it is assumed the user, when prompted would not enter an INCORRECT license plate number as this consumer did I was able to check the payment records for this date and was able to determine there was a payment made for something close to this license plate number The plate actually entered for this consumer's vehicle was [redacted] I have requested and received authorization from the manager of the parking lot to reduce this notice to $as a one time courtesyBy this consumer being so careless he caused a lot of administrative work both with the ticket issuance and then the dispute process after and now this escalated complaint There is a substantial cost to operate the parking lot, employ staff and administer a violation program to monitor the lot for situations like this We expect this consumer to be satisfied with this resolution and that he will pay this notice asap and not continue this dispute If not, we will rescind the settlement offer and reinstate the $fine

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Our office accesses all accounts by notice number and parking companySince none of this information has not been provided, I am unable to respondPlease submit this information asap Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this responseThey have a way of finding my info I'm sureThey are the one who just sent me the letter Final Consumer Response / [redacted] (4200, 17, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent me the bill so they can talk to abm and erase billThey're not trying to resolve issue when they are the ones who sent me bill threatening payment Final Business Response / [redacted] (4000, 19, 2015/09/22) */ This notice was sent to our office by ABM as a valid debtThis consumer did not pay to park in their parking lot and we believe the notice issued by ABM is validThis consumer has not submitted any proof showing she did payWe are unable to dismiss this noticeAs far as we are concerned and know, this debt is valid and our office will continue in it's attempt to collect the debt

I emailed a photo of the signage at this parking lot with my first response, did you get it? Laz Parking posted the rules to park in their parking lot This consumer entered their lot which is private property and as such, she must follow the posted rules Laz's lot attendant checked the vehicle and determined there was no receipt on the dash and issued the notice When this consumer did not pay the notice, it was referred to our office for collection We sent this consumer a reminder letter Our agent determined the notice was validly written and offered a reduced settlement The time she says she paid has no bearing on the whether th notice is valid in this case as she was written for NO TICKET ON DASH

Our office accesses all accounts by notice number and parking company Since neither has been provided, I am unable to respond at this time

All contacts to our office are logged in the notes of the parking record and there are no notes for this Please submit your dispute through the Revdex.com channel so I can review your information When you submitted your dispute did you get a confirmation email back from our office?

Initial Business Response / [redacted] (1000, 8, 2015/08/10) */ Hello, I have read this complaint and believe this consumer has filed against the wrong companyOur office has nothing to do with the signage, would not know if the parking lot was closed or not and none of our agents issued this noticeHe may wish to follow up with Standard Parking since he is stating this is their parking lot Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from Parking Revenue Recovery Service (PRRS) states: "none of our agents issued this notice." As you can see from the attached photos, that attempt to evade responsibility is false: the notice was issued by PRRS itselfIt states (in all capital letters): "THIS NOTICE OF PARKING NOTICE ISSUED BY PARKING REVENUE RECOVERY SERVICE." PRRS also admits it "would not know if the parking lot was closed or not." That's my whole point! The parking lot was NOT closed, and the only posted signage was on the ticket boxes - both of them - which said "OUT OF SERVICE": not "Closed, Do Not Park Here," just that the ticket boxes were both currently out of serviceI was fully expecting to get a notice on my car later that day, when the boxes were repaired, directing me how I could make my payment - but instead I got a ticket I am guessing that PRRS issued several notices just like mine that morning - to all the other poor suckers who parked and couldn't pay due to the "OUT OF SERVICE" signsBut PRRS has refused to disclose whether and if so how many notices just like mine were issued by PRRS that morning, and how many other people just like me have been complaining PRRS next says I should contact the lot owner - "Standard Parking since HE IS STATING this is their parking lot." First of all, I'm not the one who somehow dreamed up that Standard Parking owns this lotAs you can see from the attached email from PRRS itself, PRRS itself was stating that "STANDARD PARKING" was the lot owner(And of course, the lot has signs to that effectIf those signs are wrong, the owner is in violation of Denver ordinances requiring that the owner's name and contact information be clearly displayed Finally, PRRS says "he may wish to follow up" with the lot ownerHow is that supposed to resolve anything, since the ticket was issued by PRRS? Also, I already DID follow up with the lot owner, on 6/26, but she said that her hands were tied and that PRRS was refusing to budge from the $ticket! So now that we have conclusively established that I have NOT "filed against the wrong company," would PRRS please do the Revdex.com and me the courtesy of responding to the merits of my complaint? As a compromise, I not only AGAIN remain willing to pay the $I've been trying to pay all along since the day after I got this ticket, but I'll even compromise and go to $20.00, and I'll again pay the postage to PRRS, just to get this nonsense concluded Thank you Final Business Response / [redacted] (4000, 12, 2015/09/02) */ Standard Parking is very interested in settling this noticeSince this consumer has offered a reduced settlement offer as a compromise, I have contacted the manager for [redacted] and he has agreed to accept this offerPlease remit at your earliest convenience Final Consumer Response / [redacted] (2000, 14, 2015/09/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) THANK YOU for finally listening to my complaintI am today mailing my check No [redacted] for $payable to Parking Revenue Recovery Service, mailed to: Parking Revenue Recovery Services Inc Attn: Ms [redacted] Inverness Way E Ste Englewood, CO XXXXX-XXXX Please do me a favor and tell Standard that next time their machines aren't operating, they need to put up a cone or barrier preventing people from coming in to park, as well as signage on their units that clearly state not just that the payment box is broken but that parking is prohibited while the payment box is brokenI have no doubt that Standard collected money from others who fell prey to this same problem on that same day, and who didn't want to fight the ticketThat is not an honest, fair and reputable business practiceThank you

As you know, Central Parking operates private parking lots in the Lexington, KY area The surface lot which is the subject of the above complaint is operated on an honor system; this lot is not manned, but is set up with a payment machine, and parking customers are expected to pay if they park in this lot Unfortunately, many parking customers do not payIn addition, some parking customers even attempt to defraud the parking companies by creating paid receipts and bank statements, monthly parking permits, and sharing payment receipts and monthly permits This is a significant and substantial problem for Central Parking as it is for all parking companies who operate surface parking lots Central Parking has retained our office’s services to assist them with their collectionsAs you also know, property owners have the right to protect their property from trespassers Specifically, LAZ Parking, as the authorized manager of these private parking lots, has the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company If a parking customer does not fully comply with the terms and conditions, they are trespassing Issuing parking notices is one way for the parking company to enforce their property rightsTowing or booting vehicles would be alternative ways for a parking company to enforce their property rights LAZ Parking has signage posted on their parking lots detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, displaying paid receipt face up on dash, etc.) On 1/18/15, a vehicle registered to this consumer was parked at the LAZ parking lot located at State Street in downtown Chicago LAZ Parking has advised us that this particular parking lot is a pay and display lot which requires the user to prepay for the parking space their vehicle will occupy and to display the prepaid receipt FACEUP on the dash This is the only way the lot attendant will be able to verify that the parking space has been prepaid When LAZ's lot attendant checked the lot, there was no receipt on the dash, he was unable to verify payment so he issued a noticeLAZ Parking has numerous signage directing the user to prepay and display the receipt face up on the dash We believe this notice is valid as the consumer has admitted that she did not display the receipt on the dash I have requested authorization from LAZ PArking to offer a reduced settlement of $if paid by 3/5/