Pan-American Relocation Services

Customer made a mistake between us and another company, but we have settle this issue with her

This misunderstanding has been resolved between all parties involved

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me thanks so much Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The business did contact meThey have offered no solutions and have yet to contact me back Regards, [redacted]

The amount of $had been refunded to the credit card which you initially used for the reservation, After our review we have determined that this was not a valid charge on the carriers partI am glad I was able to you out with this matterAdditionally, the promise which you say was made to your wife by the driver is not something I can verify and cannot help arbitrate this issueI did notify the carrier and their driver denied the claim, that being said the original written contract is the only document we have to go byI am glad your items have now been delivered and are in your daughters possession

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below If this is the response you received from the carrier it is incorrect and when I spoke with AAA movers they were to get a weigh bill and let me know if there even was one, the amount of items was incorrect and the only reason there should have been another charge for a long haul was because the driver could not maneuver the truck he was driving and could not get close enough to the building because he was in an oversized rigI was never told the size of the truck they were transporting inThe Driver was also aware there was only itemsI am not satisfied with this response Regards, [redacted]

We are unable to reach the customer but I think we should be able to settle on terms shortly to leave customer satisfied with our services

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowHello, You pointed out that there are “marks” on the sheetThis is out of my control when the movers are writing each sheet with the next one underneathDue to how carbon paper works, marks are going to happen when used like thatSeeing that Pan-American doesn’t have a copy of the contract is really poorI hired Pan-American not the contracted company by Pan-American that was usedSo relying on a scan from YOUR customer is very unprofessionalYes, Pan-American liedThe only truth was from the initial agent that I talked to saying “I’m new and not really sure what I am doing”It seems that the motto of the entire company is “I don’t know what I’m doing”I had told the agent about the quote I got from a company that actually sent someone onsite to do an evaluation and was told “those are normally way off, they just want to charge you more”Again I understand that an estimate can be a little off, but this was WAY offI hired a moving company thinking “professionals” would know what to ask and how to write an estimateI also did the math today on the extra boxes that were transported and see that the additional space was not at all accurateSmall (cubic feet) and Medium (cubic feet) boxes were used for most of these boxes which would equate to less than cubic feet for of them, yet it was marked as an additional cubic feet usedI’m sure you will turn this around on me saying I should have payed more attention to the movers that were on-site and it’s my fault for over payingThis leads me to my point of wanting to be compensated for lost workPan-American told me the week of the move that the movers would be arriving on Friday of that week (I had to call Pan-American multiple times just to get this information)I asked if this had been confirmed with whatever company was being used (seems that’s secret information as it’s not provided and is a surprise) and was told by Pan-American “yes, we confirmed it”I scheduled this with my job and had the approved time offHowever the movers showed up on Thursday morning causing me to not be able to work because they were there hours early! Then we have the delivery; I was told many times I would receive hours notice prior to my belongings being deliveredThis hour notice was stated by “ [redacted] Moving” and Pan-AmericanYet out of the blue I receive a call just after arriving at work, the call was received at 8:AM on August 22nd, asking where I was because they were ready to deliver and would be arriving shortlyBecause of this I AGAIN had to not work so that I could take delivery of my thingsI’m a contractor and don’t get paid for time I am not working! My billable rate is $80/hr and I missed hours of work which equals $of lost income due to Pan-American’s misinformation! The responses of “look at the contract, it’s accurate” and “well there were faint marks showing the possibility of more items” is poor service and unacceptableRegards, [redacted]

We have requested your paperwork from the carrierOnce received we will contact you to go over the paperwork and overages you were charged forUpon speaking with the carrier they indicated you had additional items than indicated on your original estimateThey also indicated the damage/ missing item claim was denied due to the items not being on the original inventory list upon pickup

Mr***, We are in agreement and we apologize that the movers did not arrive within the reserved pickup window due to unforeseen circumstances, however we have notations that you approved and agreed for them to arrive on a later dayWe have contradicting stories from yourself and the carrier They are stating that when they arrived there were extra items that needed to be moved as well as a significant amount of packing to be done, which was not indicated on the original moveThey have also indicated that they offered to pickup the items on your original contract that were packed and ready for shipmentWhen we spoke with yourself we offered to send out another crew, due to the opposing statements and in order to reevaluate the situation and this option was not suitable to yourselfWe have also offered to provide courtesy compensation to settle this matter however you stated your would not accept anything other than a full refundPlease contact us to attempt to settle this matter

This issue has been resolvedCustomer has been deliveredWe will help resolve any further issues if needed directlyPlease call ###-###-####

Mr [redacted] , The inventory provided on your original estimate and on your quality assurance call does not match the one taken by the moversYour inventory for the quote was pieces VS the pieces that you have movedThe extra charges were for the space the extra items took up as well as the packingPlease see a breakdown of the charges attachedWe apologize for any inconvenience

The settlement sent by AAA does not resolve my complaint, complaint ID [redacted] I need to report bad business practices by AAAI hope you flag this company for poor service to warn other consumersAAA has not changed its bad business practices since my initial complaint to the Revdex.comThey did not address how they made statements to gain my business in the first placeI reiterate from my initial complaint that AAA consultants stated they could complete my mile move within 3-days repetitively, which was essential to meAAA stated that they were rated A with Revdex.com and that they would go above and beyond, pickup/deliver on weekends, treat me like family, etc to persuade me to sign up the serviceAAA no longer cared about this 3-days window after gaining my businessThe delivery dragged horribly to days later (business days), greater than the day legal limit, and much greater than what they sold to meDuring that month, AAA was unprofessional, unresponsive, and unhelpful (examples are in my original complaint, attached)AAA could not help me expedite my move, and it was only when I intervened to call [redacted] myself, that I secured a delivery dateI hired AAA, not ***, and AAA failed as my broker to assist me with ***'s delayI cannot say much about [redacted] because at least they were honest to me when I called themI wrote in my original complaint that I spent >$in order to replace inventory I lacked because of the delay; however, AAA’s settlement offers only a small portion of the cost I incurred with the condition that I would not complain about their service anywhereAAA’s offer states it is a “courtesy” to me and does not admit faultThe offer shows that AAA does not take responsibility for their own mistakes or bad business practicesI would much rather have the right to tell consumers that AAA is a company no one should do business withI primarily demand that you flag this company for poor service so other consumers are warned

We have been in touch with the customer since the issues with the carrier ( [redacted] Moving) occurredCustomer had and excessive amount of inventory over what they had originally asked to be quoted for, and now understands the overage charges, in order to help alleviate the stress our company offered to help the customer by re-imbursing the carrier ( [redacted] ) some of his balanceThis offer was given prior to the complaint being issuedAfter speaking with the customer he understands his issue was with [redacted] and is comfortable with this and now understands and would like to rescind this complaintI believe he should be contact with you shortlyThank you, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business offering 200$ for all the trouble caused to me is not a fairI paid 200$ per day for whole one month for the things which were not provided to me on timeI expect minimum 5000$ as a reimbursement for not delivering their services on time, providing incorrect billing and overcharging, harassing the client and paying way to health issue caused to me and my daughter for late delivery of the good in winter Regards, [redacted]

We have been in communication with this customer and the carrier servicing the jobThe carrier has been negligent in timely delivering the residual left over items and we are attempting to apply as much pressure as possibleThe customer has been copied on several emails to the carrierWe have also informed this customer of the claims process

Mr [redacted] , Apologies for the delays caused by the carrierIt was reported to us by the carrier that the payment for the first half of the move was not submitted until July 15th The carrier has a maximum of business days to deliver after this dateAs a broker we are not directly responsible for late deliveries, however we will help make sure you are compensated for any days that the carrier is late over the allotted time frameBased on the information provided by the carrier, your items are located in Atlanta and are in transitThey are claiming to deliver in daysWe will be in touch with you to discuss the credit and will help place a claim if there are any damages or missing itemsThank you

Our Sales person did state he is from AAA Moving & Storage, which is in fact our company nameThere are many companies in various jurisdictions with similar names and who would not be able to differentiate from each oneThe moving company which was dispatched would be deemed reliable in the sense that they did perform what was asked, The moving of your household goodsUnfortunately damages can be caused by the moving company or due to the lack of packing by the consumer, this is not something we would be able to decideThis is the reason the moving company is insured and has a claims process, I am hoping you are following through with the claims process to see if you are eligibleIf your require any assistance in this process please feel free to contact us, as we are here to help you

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The movers did not bring tools to take the table legs out I told them if it needed to be done it was okThe funny part is that table was moved twice without removing the legs and without it getting brokenWhat about the other damage furniture? The missing boxes? The fact that I have not received my insurance papers to file a complaint? They have my number they should be calling me the same way they did when they were trying to get me to do my move with them Regards, [redacted]