We appreciate your comments regarding our return policyIt is our intention to appeal to the widest variety of customers and preferences with our designs, products and business practicesYour feedback is appreciated and important because it helps us improve our business strategiesPlease note that all customer comments are forwarded to the appropriate department for consideration We will be happy to locate original purchase receipt and email it to you, so the store can assist you with this returnIf purchase information is available, such as: date of purchase, store where the purchase was made, payment method used, please email us at [redacted] so we can search for the receiptWe sincerely apologize for the inconvenience this has caused, and truly hope you give us the opportunity to earn your trust and loyalty again
When an online order is placed, it is verified by our Order Verifications Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis was the case with Ms [redacted] orderFor security purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theftHowever, after additional verification, Ms [redacted] may place a new online orderWe sincerely apologize for the inconvenience this has caused
Online order # [redacted] was shipped on November 6, We are very sorry to hear the order was not receivedA refund has been requested for the order total ($20.94)The credit should post to the customer's account within to business days depending on the financial institutionAs a token of our appreciation to [redacted] we have added points to her rewards accountThese points will be converted into a $rewards certificate on December 1, The purchase that was refunded generated double reward points, which will not be removed from the customer's rewards accountWe appreciate the opportunity to address her concerns, and apologize for the inconvenience this has causedWe hope [redacted] gives us another opportunity to earn her trust and loyaltyThank you for shopping at The Children's Place ?
We are sorry for the disappointment you experiencedOur records indicate the Post Office was unable to deliver order # [redacted] as addressed and returned it to our warehouseWe have processed the return; a refund was issued to the credit card in the amount of $25.67.? Please allow to business days for the credit to post to your credit card accountWe have also mailed a replacement gift card in the amount of $Please allow to days for the card to arrive by mailWe appreciate the opportunity to address your concern, and apologize for the inconvenience this has causedThank you for shopping at The Children's Place
Complaint: [redacted] I am rejecting this response because: The response does not address the complaint that the PLACE cash was rendered worthless by the SPRINGTIMEpromo codeWe customers had to pay to receive the PLACE cashAll of the prices were raised as soon as the PLACE cash became valid, and prices returned to as soon as PLACE cash expiredThe fact that you are running a promo now is irrelevant to the complaintI was not offered any form of recompenseThis statement just reiterated what I already knew about the PLACE cash rules, it did not explain or acknowledge how we loyal customers were practically scammed out of a deal we were promisedThis issue is widespread, there are several customers that I am in contact with and we are pursuing a class action claim against The Children's Place for their sale tactics in regards to the PLACE cashThe least I would expect is a refund portion for my original purchase, which some have already received.? [redacted] ***
We are sorry for the disappointment Ms [redacted] experiencedReturns will not be accepted without a receipt or gift receiptOur return policy is listed on the cash-wrap in retail stores, on the back of the receipt and online at www.childrensplace.comOur records indicate a copy of the receipt was located and emailed to the customer on January 4, 2016; we have attached the email for your recordsMs [redacted] can visit any The Children’s Place retail store with a printed copy of the attached email and the store will be happy to process a return for the merchandisePlease be advised there are over retail The Children’s Place stores within a mile radius from the customer’s addressIf the credit card used is available at the time of the return, a refund can be issued to the original form of payment as long as the return is completed on or before February 3, The $courtesy gift card has been requested and will be mailed to the customer’s address within to weeksWe appreciate the opportunity to address Ms [redacted] concerns and apologize for the inconvenience this has caused
We are very sorry that an item was missing from your shipmentOur records indicate the item was reshipped via UPS tracking # [redacted] ? We are happy to see the item was delivered on 08/18/We appreciate the opportunity to address your concerns, and apologize for the inconvenience this has caused
When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis is the case with [redacted] ordersFor security purposes, we cannot disclose our rules or guidelines as these are set to prevent online fraud and identity theftWhen placing an online order, we recommend ensuring the billing information matches exactly what the financial institution has on file, including name, address, and phone numberWe apologize for the inconvenience this has caused
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are very sorry for the disappointment [redacted] experiencedA gift card was mailed to [redacted] on February 8, We appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has causedThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I ask in addition that TCP train its customer service representatives in resolving issues such as this so customers would not need to file a complaint with the Revdex.com? This experience has left a bad taste in my mouth and I will no longer do business or recommend anyone do business with TCP Regards, [redacted] ***
Thank you for contacting The Children's PlaceOur records indicate online order # [redacted] was delivered by the Post Office on April 13, 2017; the package was delivered to the mailbox according to [redacted] tracking number: [redacted] We have submitted a courtesy refund for this order since the order was not receivedPlease allow to business days for the credit to post to the accountThank you for shopping at The Children's Place
We are sorry for the disappointment you experienced with our productWe would like to have the sweater returned to our corporate location so it can be reviewed by our Quality Assurance departmentA [redacted] mailing label was sent via email, so the item can be returned to us at no costOnce we receive the merchandise our Quality Assurance team will review the specific issue you have describedIf you have the receipt or packing slip from the original purchase, please include it with the returnIf you no longer have the receipt or packing slip, and you are due a refund, it will be issued in the form of a merchandise credit for the current selling priceMerchandise credits can be used at any of our Children’s Place Retail or Outlet StoresWe appreciate the opportunity to address your concern, and apologize for the inconvenience this has caused
Complaint: [redacted] I am rejecting this response because: it does not address The Children's Place's advertisement, that all products would be 60% off (no exclusions) and that Children's Place manipulated inventory by removing it from the website to effectively exclude it from a "no exclusions" saleThis was advertising, and manipulative business practicesIt's dishonest and inappropriate and unfair to the consumer.? Regards, [redacted]
We are very sorry for the inconvenience this has caused [redacted] confirmed they were unable to complete delivery for the order [redacted] also indicated they attempted to call [redacted] and left a voicemail asking that she return their call on January 12, [redacted] held the shipment for business days and returned it after this timeSince the order was returned as undeliverable, we issued a full refund for the orderWe have provided [redacted] a 40% off webcode which is valid now through April 30, We are currently offering to 75% off online at childrensplace.com plus free standard shipping on all ordersWe confirmed all items [redacted] ordered are in stock and can be reordered onlineThe subtotal amount for the returned order was $If the items are reordered by MsSmith, along with the 40% off webcode the subtotal on the new order will be $36.86, resulting in an additional savings of $from the original orderWe sincerely apologize for the inconvenience this has caused, and hope you give us an opportunity to earn your trust and loyalty againYou may easily locate the items and re-add them to your cart by entering the UPC numbers in the search box on our websiteBelow please find a list of UPC numbers and sizes from your order # [redacted] ? - size m(7/8)- size - size - size m(7/8)- size - size m(7/8)We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for contacting The Children's Place.We are sorry for the disappointment you experienced with your gift cardsPlease be informed your concern has been forwarded to the appropriate department for further reviewOnce more information is received we will contact youIf you have further questions or need assistance regarding this matter please contact Customer Service at [redacted] Sincerely,The Children's Place
Complaint: [redacted] I am rejecting this response because: This is the same generic response they give every single person that is complaining all over their social media accountsWhat you are doing is still wrong.? Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We appreciate your comments regarding our return policyIt is our intention to appeal to the widest variety of customers and preferences with our designs, products and business practicesYour feedback is appreciated and important because it helps us improve our business strategiesPlease note that all customer comments are forwarded to the appropriate department for consideration We will be happy to locate original purchase receipt and email it to you, so the store can assist you with this returnIf purchase information is available, such as: date of purchase, store where the purchase was made, payment method used, please email us at [redacted] so we can search for the receiptWe sincerely apologize for the inconvenience this has caused, and truly hope you give us the opportunity to earn your trust and loyalty again
When an online order is placed, it is verified by our Order Verifications Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis was the case with Ms [redacted] orderFor security purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theftHowever, after additional verification, Ms [redacted] may place a new online orderWe sincerely apologize for the inconvenience this has caused
Online order # [redacted] was shipped on November 6, We are very sorry to hear the order was not receivedA refund has been requested for the order total ($20.94)The credit should post to the customer's account within to business days depending on the financial institutionAs a token of our appreciation to [redacted] we have added points to her rewards accountThese points will be converted into a $rewards certificate on December 1, The purchase that was refunded generated double reward points, which will not be removed from the customer's rewards accountWe appreciate the opportunity to address her concerns, and apologize for the inconvenience this has causedWe hope [redacted] gives us another opportunity to earn her trust and loyaltyThank you for shopping at The Children's Place ?
We are sorry for the disappointment you experiencedOur records indicate the Post Office was unable to deliver order # [redacted] as addressed and returned it to our warehouseWe have processed the return; a refund was issued to the credit card in the amount of $25.67.? Please allow to business days for the credit to post to your credit card accountWe have also mailed a replacement gift card in the amount of $Please allow to days for the card to arrive by mailWe appreciate the opportunity to address your concern, and apologize for the inconvenience this has causedThank you for shopping at The Children's Place
Complaint: [redacted] I am rejecting this response because: The response does not address the complaint that the PLACE cash was rendered worthless by the SPRINGTIMEpromo codeWe customers had to pay to receive the PLACE cashAll of the prices were raised as soon as the PLACE cash became valid, and prices returned to as soon as PLACE cash expiredThe fact that you are running a promo now is irrelevant to the complaintI was not offered any form of recompenseThis statement just reiterated what I already knew about the PLACE cash rules, it did not explain or acknowledge how we loyal customers were practically scammed out of a deal we were promisedThis issue is widespread, there are several customers that I am in contact with and we are pursuing a class action claim against The Children's Place for their sale tactics in regards to the PLACE cashThe least I would expect is a refund portion for my original purchase, which some have already received.? [redacted] ***
We are sorry for the disappointment Ms [redacted] experiencedReturns will not be accepted without a receipt or gift receiptOur return policy is listed on the cash-wrap in retail stores, on the back of the receipt and online at www.childrensplace.comOur records indicate a copy of the receipt was located and emailed to the customer on January 4, 2016; we have attached the email for your recordsMs [redacted] can visit any The Children’s Place retail store with a printed copy of the attached email and the store will be happy to process a return for the merchandisePlease be advised there are over retail The Children’s Place stores within a mile radius from the customer’s addressIf the credit card used is available at the time of the return, a refund can be issued to the original form of payment as long as the return is completed on or before February 3, The $courtesy gift card has been requested and will be mailed to the customer’s address within to weeksWe appreciate the opportunity to address Ms [redacted] concerns and apologize for the inconvenience this has caused
We are very sorry that an item was missing from your shipmentOur records indicate the item was reshipped via UPS tracking # [redacted] ? We are happy to see the item was delivered on 08/18/We appreciate the opportunity to address your concerns, and apologize for the inconvenience this has caused
When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis is the case with [redacted] ordersFor security purposes, we cannot disclose our rules or guidelines as these are set to prevent online fraud and identity theftWhen placing an online order, we recommend ensuring the billing information matches exactly what the financial institution has on file, including name, address, and phone numberWe apologize for the inconvenience this has caused
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are very sorry for the disappointment [redacted] experiencedA gift card was mailed to [redacted] on February 8, We appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has causedThank you for shopping at The Children's Place
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I ask in addition that TCP train its customer service representatives in resolving issues such as this so customers would not need to file a complaint with the Revdex.com? This experience has left a bad taste in my mouth and I will no longer do business or recommend anyone do business with TCP Regards, [redacted] ***
Thank you for contacting The Children's PlaceOur records indicate online order # [redacted] was delivered by the Post Office on April 13, 2017; the package was delivered to the mailbox according to [redacted] tracking number: [redacted] We have submitted a courtesy refund for this order since the order was not receivedPlease allow to business days for the credit to post to the accountThank you for shopping at The Children's Place
We are sorry for the disappointment you experienced with our productWe would like to have the sweater returned to our corporate location so it can be reviewed by our Quality Assurance departmentA [redacted] mailing label was sent via email, so the item can be returned to us at no costOnce we receive the merchandise our Quality Assurance team will review the specific issue you have describedIf you have the receipt or packing slip from the original purchase, please include it with the returnIf you no longer have the receipt or packing slip, and you are due a refund, it will be issued in the form of a merchandise credit for the current selling priceMerchandise credits can be used at any of our Children’s Place Retail or Outlet StoresWe appreciate the opportunity to address your concern, and apologize for the inconvenience this has caused
Complaint: [redacted] I am rejecting this response because: it does not address The Children's Place's advertisement, that all products would be 60% off (no exclusions) and that Children's Place manipulated inventory by removing it from the website to effectively exclude it from a "no exclusions" saleThis was advertising, and manipulative business practicesIt's dishonest and inappropriate and unfair to the consumer.? Regards, [redacted]
We are very sorry for the inconvenience this has caused [redacted] confirmed they were unable to complete delivery for the order [redacted] also indicated they attempted to call [redacted] and left a voicemail asking that she return their call on January 12, [redacted] held the shipment for business days and returned it after this timeSince the order was returned as undeliverable, we issued a full refund for the orderWe have provided [redacted] a 40% off webcode which is valid now through April 30, We are currently offering to 75% off online at childrensplace.com plus free standard shipping on all ordersWe confirmed all items [redacted] ordered are in stock and can be reordered onlineThe subtotal amount for the returned order was $If the items are reordered by MsSmith, along with the 40% off webcode the subtotal on the new order will be $36.86, resulting in an additional savings of $from the original orderWe sincerely apologize for the inconvenience this has caused, and hope you give us an opportunity to earn your trust and loyalty againYou may easily locate the items and re-add them to your cart by entering the UPC numbers in the search box on our websiteBelow please find a list of UPC numbers and sizes from your order # [redacted] ? - size m(7/8)- size - size - size m(7/8)- size - size m(7/8)We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for contacting The Children's Place.We are sorry for the disappointment you experienced with your gift cardsPlease be informed your concern has been forwarded to the appropriate department for further reviewOnce more information is received we will contact youIf you have further questions or need assistance regarding this matter please contact Customer Service at [redacted] Sincerely,The Children's Place
Complaint: [redacted] I am rejecting this response because: This is the same generic response they give every single person that is complaining all over their social media accountsWhat you are doing is still wrong.? Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***