PADEN'S LAWN SERVICE

Complaint[redacted]
I am rejecting this response because:I have signed no contract with Protect America. The salesman was to lower [redacted] and [redacted] as a bundle not just protect America . So as I have started to P A and [redacted] there is no contarct with P A.
Regards,
[redacted]

Protect America,
Inc. has received the feedback submitted by Mrs. [redacted]. Upon review, it is
outlined in the signed agreement that the initial term of the Terms and
Conditions, and the Monitoring Agreement and any related Service Addenda,
collectively the "Agreement", shall be 3 years (36...

months), beginning
on the date the Equipment or supplemental products are shipped by PAI to
Customer. The agreement can only be cancelled by written notice no later than
thirty (30) days prior to the end of the initial term or any renewal term.
There are other means of resolution that can be accommodated; such as changing
the form of monitoring, or transferring the system over to someone else.
Attached is a copy of the agreement.

Protect America has received the rejection submitted by Mr. [redacted]. We've had the opportunity to speak with Mr. [redacted] and were unable to reach an amicable resolution. We ask that Mr. [redacted] call ###-###-#### [redacted] to allow one of our technicians to assist with any further system setup.

Protect America has received the rejection submitted by Mr. [redacted].  Upon further review, a new replacement system is being sent to Mr. [redacted] to correct the issues that he has experienced. We ask that he continue to allow Protect America to assist with any system issues

Complaint: [redacted]
I am rejecting this response because: I tried several times to get the matter resolved and continued to get the run around. Of course my calls would be noted in the files if the customer service representative did not put them in the files. As noted earlier, I named the customer service representatives who I spoke with ( those were the names that the representative gave me). I also asked to speak to supervisor on several occasion only to be told none were available. So this information that the company is reporting is false just like there services. They only stated that would try to fix camera after I inform them I no longer wanted the service because I was told on several occasions that I did not need the camera to use the alarm system, although they continue to charge me for using the camera. I told I should not have to pay for the camera since their technical department could not fix the problem. The company even stated that they noted my service not being active. The customer service representatives were rude and very unprofessional, and kept insisting that I didn't need the camera instead of trying to resolve my problem. Only thing they kept stating was that I would have to pay (never trying to come to a compromise or give me credit for the camera) and that I could not cancel my contract. They would never let me speak to a supervisor, I was always told they were busy assisting others or the department was about to close even though I called at least three times between 8:30 a.m. and 4:30 p.m. So I am not surprised that my calls or notes that I calls was not recorded and put in the files because this is the kind of service this company provides. I would like to have the credit for not being able to use the camera for a year and a half and have my contract terminated because I am not even using their service at this time nor do I wish to continue to use their service because I don't feel like my home was being monitor by their system correctly.
Regards,
[redacted]

We are currently investigating the issue described by Mr. [redacted]. Protect America, Inc. will be reaching out to Mr. [redacted]. Thank you for your time and patience on this matter.

Complaint: [redacted]
I am rejecting this response because:I was told in September and October that my contract ended in October. Consider this my written notice that I am discontinuing a business relationship with your wretched company. You are no longer authorized to debit my account. Furthermore I did not sign a contract. Please promptly issue a refund of $61.99 which was debited from my bank account without authorization. 
Regards,
[redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that he submitted the cancellation request 1/15/2018. Per the terms...

and conditions of the agreement a 30 day written request is required. At this time his request will not be granted. We have included a copy of the signed “End of Agreement Terms” for your records. We ask that he reach out to us directly if he has any additional questions or concerns at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that she was advised of the 15 day trial period. We will have a...

technician contact her to make sure her equipment is working as it should. If she has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America contract terms and conditions, we require a 30 day written notice to process cancellation of the account. We provided this information to Ms. [redacted] on the initial sales call dated June 2, 2013 and...

advised her again when she contacted us on September 26, 2016. We received her 30 day written cancellation notice on December 21, 2016 and processed the cancellation of the account accordingly. The balance on the account stands as is. At this time, she would need to contact [redacted] at phone number: [redacted] for any further inquiries.

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, it is outlined in section 1 of the monitoring agreement that the customer may cancel the agreement by returning the equipment within 14 days of the shipment date. Our records indicate that Mr. [redacted] has received and...

installed the additional equipment requested. Attached is a copy of the agreement.

Protect America has received the rejected offer submitted by Ms. [redacted]. Protect America does not contract external technician services in her area. We ask that she allows Protect America to assist with any further concerns.

Protect America, Inc. would like to thank Mr. [redacted] for his service and contribution to the United States Army. We regret to say that we are unable to cancel the account for Mr. [redacted] at this time. There is an obligation to the 36 month agreement that was signed on November 27, 2013. Mr....

[redacted]'s current contract is due to expire November 27, 2016. Here are the options that we have available:1. Transfer2. Pay the remaining months that are left on the contract in full

Protect America, Inc. would like to inform Mr. [redacted] that we are currently researching his security account in hopes to come to an amicable resolution. Our Customer Protection Team will be reaching out to Mr. [redacted]. We thank you for your patience in advance.

Thank you for allowing us the opportunity to address Mr. [redacted] concerns. Our records show that Mr. and Mrs. [redacted] signed their agreement with us on 8/4/17 through one of our partners. Prior to mailing the security system to Mr. and Mrs. [redacted], our account executive that handles the outside sales...

partners, contacted Mr. [redacted] and explained that he was calling from Protect America, his security company. Mr. [redacted] acknowledged the introduction and our account executive explained he needed to go over the important items for security reasons. He proceeded to verify the account information and made the necessary corrections with Mr. [redacted] then explained the monthly monitoring is $54.99, and that’s billed separately by Protect America. The account executive also stated he wanted to be sure that was explained to their satisfaction by the outside sales member. Mr. [redacted] stated he was told about the Direct TV bundle from the salesman. Our account executive explained that Protect America is not bundled that it is billed separately because we are a separate company. We also explained that they give a bundle [redacted] but we bill separately. Mr. [redacted] stated let's go ahead and proceed. On 8/8/17, Mr. [redacted] called and stated he has our security system and he would like assistance installing the system. We assisted him step by step installing the security system and everything functioned properly. Our records show that Mr. [redacted] acknowledged that he understood we are a separate entity from Direct TV. At this time we ask that Mr. [redacted] contact our office at ([redacted]-[redacted] in an effort to reach a resolution with him.  Regards, Customer Protection

Complaint: [redacted]
I am rejecting this response because:I’m not sure if you actually lost my cancelation letter or if this is your standard business practice.  Either way it’s quite disturbing. I provided a copy of the cancelation per your request, but now they expect me to have a postmarked copy.  Who out there hangs at the post office so they can get copies of their postmarks?  The contract does not requireproof of delivery for the cancelation letter. You expect me to pay for service until this month, even though I canceled service back in January.  So instead of reimbursing me for the post cancelation months when you took money from my credit card, you want me to pay more to “resolve” this issue?  This sounds more like extortion than a resolution.     
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We have been in contact with her and we are currently assisting in resolving her concerns. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because of the unethical business practices, I was never told that I had 14 days to change my mind about the system. The sales representative informed me that I could return it at any time during the course of the contract. I have been paying for a system that does not work properly and I do not have any faith on the business to help me out any more after they lied to me about the contract terms. 
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted] As per Protect America's contract terms and conditions, the contract term is for 36 months and we require a 30 day written notice to cancel the account at the end of the contract term. This information was provided to Ms. [redacted]...

initially when she provided her verbal and electronic written consent in 09/13/2013. This was also reiterated to her in December 2016. The account was disconnected and turned over to a 3rd party collection company due to non payment. At this time, she would need to contact [redacted] at phone number: [redacted] for further inquiries.

Protect America has received the complaint submitted by Mr. [redacted]. We've had the opportunity to review the sales call and have contacted Mr. [redacted] about our findings. We ask that he allow Protect America to assist with any further concerns.