Overstock.com

To Whom It May Concern, Upon review of customers account, I found the Avenue Greene Sonoma Oak Storage Bench with Beige Cushion from order number [redacted], arrived in defective condition. Our record show a refund for the defective product has been issued on 1/22/2017. Order number [redacted], for...

the New Zealand Sheepskin Double Rug (2' x 6'), shipped on 1/12/2017, with UPS tracking number: [redacted]. UPS reports the package has been returned to sender on 01/25/2017. Understanding customer has not received the merchandise from order number [redacted], a refund has been released on 1/26/2017. Customer may like to discuss direct posting time frames with their financial institution. Sincerely, Overstock

To Whom It May Concern,04/21/2017 – Order placed for Oliver & James Moses 5-piece Outdoor Sofa Set Color Option: Grey Wicker with Mixed Black Cushions07/23/2017 – Customer contacted Overstock regarding Water Resistant issue. We requested pictures and we never received. 04/06/2018 – Contacted...

customer and advised the following via email: I understand you would like to return for full refund. I do see this item is stating to be water resistant not water proof. Water resistant fabrics aren't going to keep you from getting wet forever, but because they are so dense, it takes a lot longer for the water to seep in. The most common fabrics that can be called water resistant are nylon and polyester and their water resistance can be credited to how tightly they are woven.Product has a 90 day Manufacturer warranty and Overstock has a 30 Day Return Policy. Product is outside both the warranty and return policy. Thank you, Overstock.com

To whom it may concern,  On 05/03/2016, the customer purchased four cans of Design Master Premium Metallic Spray Paint 11ozRose Gold. The customer contacted us on 05/26/2016 and requested to return the Design Master Premium Metallic Spray Paint 11ozRose Gold because the spray paint didn't...

"go on smoothly". The customer didn't agree with the amount charged for return fees and so we made an exception and assisted with the return and waived the return fee. The return was initiated for three cans of spray paint as the customer had opened and used one can of the spray paint. The merchandise arrived back to our warehouse on 05/31/2016. On 06/15/2016, the customer contacted us for an update on the status of their return. Because the return wasn't completed, we advised that a specialized representative would contact the customer. At this time, the customer also requested to cancel their current order for a ring. The customer was advised that this request would also need to be forwarded to a specialized representative and they would receive follow-up in 1-2 business days.  On 06/16/2016, the customer contacted us because they weren't happy that the current order had shipped out, when they had requested that the order be canceled. The customer also explained their frustration with the return and refund of the spray paint. The customer was advised that the "concern is already taken care of by our representative". The customer was originally advised that we would attempt to have the recent order intercepted and returned. Shortly after the customer was advised that we were unable to intercept and return the merchandise since the order was shipped via USPS. We advised the customer to contact us once they received their order and we would help them with a return.  On 06/27/2016, the customer contacted us because their refund for the spray paint hadn't been issued. Because the return for a refund hadn't been completed, the customer was advised that we would need to forward the issue over to a specialized representative, in our Pay Support Department, who could assist with their refund.  The customer was notified on 06/27/2016 that the refund for the spray paint was issued in the amount of $49.16 to the credit card that was used. Typically, it can take 2-5 business days for the credit to post. If the customer doesn't see the credit, they may need to contact the issuing financial institution to find out their credit posting time frames.  [redacted]We have reviewed and confirmed that a refund wasn't issued for the spray paint, as this is an item that cannot be returned. However, an exception was made and the customer was issued a refund for four cans of paint, in the amount of $36.87, and in the amount of $12.29; which equals $49.16. We have also confirmed that the customer has initiated a return online for the ring that they purchased.  The customer can return the ring for a refund. Consequently, as the item isn't damaged or defective, the customer is responsible for the return fees. If the customer doesn't agree with paying for the return fees, they can contact our Customer Service Department for additional assistance, at [redacted]. Sincerely,  Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did provide me with a full refund on the mattress on 8-12-16. Thank you.
Sincerely,
[redacted]

To whom it may concern, The customer purchased a kitchen island on 07/17/2015. The order was delivered on 07/22/2015. The customer contacted us on 07/22/20115 and explained that the kitchen island was damaged when received. Therefore, we requested that the warehouse ship out replacement parts to the...

customer. On 07/24/2015, we found that the warehouse wasn't able to ship replacement parts, and so we shipped a replacement order. The customer was advised that once they received the replacement order, they could take what they needed, and return the rest. It was explained to the customer that we would assist them with the return, by sending UPS out, to pick-up the extra parts/item, and to contact us once they were ready to proceed with the return. On 07/31/2015, the customer contacted us and explained that their replacement order arrived with damage. Therefore, we asked the warehouse to ship out a replacement top for the kitchen island. The replacement top was shipped out on 08/06/2015. The customer also wanted UPS to come and pick-up the damaged order and so a call tag was issued.On 07/31/2015, the customer placed an order for bar stools. On 08/03/2015, UPS picked up the extra parts/item for the island, from replacement order # [redacted]. On 08/04/2015, the customer contacted us and reported that the bar stools arrived damaged. UPS was sent to the customer's home to pick-up the damaged stools. The damaged stools were picked up on 08/11/2015. Replacement stools were shipped out to the customer and delivered on 08/08/2015. As we haven't had any contact from the customer since the replacement stools were delivered, the issue was marked as closed, and resolved. If the customer still has parts and is unable to dispose of them, or if they still need assistance with replacement parts, we would ask that they give us a call at ###-###-####, so that we can further assist them.Sincerely, Overstock

Complaint: [redacted]
I am rejecting this response because: It is not answering the complaint, is condescending and inflammatory. I am over 50 and with a credit score over 830 I have used and understand credit extensively for several decades. With each of the many credit cards we use, there was a deliberate and transparent application process. It was not akin to checking the privacy policy box by mistake. Reputable credit card companies guide and explain. Credit card companies send an invoice so that the customer can easily review the charges and pay. Credit card companies send reminders and do not threaten their clients with collection agencies and do not threaten to impact their credit scores without first, explicitly attempting to collect the payment by providing an invoice or communicating with the client in some clear and meaningful way. Credit card companies, at least the ones we use, do not make a high percentage of their profit from usurious interest rates in the guise of "late fees". We have been buying online since the service was available. Whenever something knew came along that changed the way transactions were made the retailers ensured that their customer base understood the change. Who, with a credit score of 830, takes out a loan for a $20 table cloth intentionally? There is no security benefit either. My husband had already used Overstock in the past purchasing with a credit card. Giving personal information to an additional party with limited experience in the US does not sound like better security to me. I am still waiting for a document indicating that I am paid in full, was not late and clearly specifying that, regarding this transaction, there has been and will never be a transfer of my personal information to a collection agency or any other action or correspondence that will negatively impact my credit. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Overstock.com is ignorant of FTC rules that govern every sale they make. I will explain it like I were explaining it to my 10 year old niece using small words so that maybe it will sink in. You need to look up the FTC rule on unordered merchandise. If you go to your computer and open the google search engine (by typing www.google.com into your browser) and type in "FTC unordered merchandise rule" (now be careful because a couple of those are big words with lots of letters in them), you can go to any of a number of websites that will inform you that if a consumer (me in this example) receives an item (the black table I never ordered) from a retailer (oh my goodness, that's you!!!) that the consumer (that's me again) didn't order (I never ordered a black table), the consumer (me again) can treat the item (the black table) as a gift (oh my goodness! Thank you! That was sweet, but I dont want a black table...). If you are going to conduct business in the USA you have to obey its laws. THAT BLACK TABLE WAS A GIFT AND I DO NOT HAVE TO GIVE IT BACK.Now google search "wrong item shipped law" and you will see several sources that all say the same thing. I'll quote the top result for you. Take out a pen or pencil and jot this down. It's going to be on the quiz later:"If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. You can ask the customer to return the item, but he has no legal obligation to do so." Nothing in your terms and conditions can waive consumer protection laws. That table was a gift, it is mine. You owe me a full refund for the brown table you never sent me but charged me for. Send me my refund immediately and I'll CONSIDER returning my gift. As a lawyer I swore to uphold the laws of the United States. You arent gonna get away with this on MY watch. Give me my legally entitled refund immediately or else Ill see you in arbitration or court where the law is 100% on my side. I'll have to come out of retirement for this, and I assure you, my hourly rate could buy a couple of these tables. Oh yes, I will be seeking attorney's fees. To avoid this, just follow the law and issue a full refund now. I dont know if it's your pride or your ignorance of trade law that is preventing you from doing the right thing here, but you have inconvenienced me long enough. If your response is not a full refund and I think an apology would be a nice touch, mine will be to file a lawsuit or a request for arbitration. This back and forth via the Revdex.com grows tiresome.
Sincerely,
[redacted]

To whom it may concern, The customer placed their order on 07/16/2015 for the Versace 'L'homme' Men's 3.4-oz Eau De Toilette Spray. On 07/24/2015, the customer contacted us to advise that they hadn't received their order, and would like a refund to be issued.On 07/26/2015, we chatted with the...

customer and explained that a trace would need to be initiated; which could take 1-4 business days to complete. The customer was unhappy with the time frame for the trace to be completed and advised that they wouldn't wait for the trace to be completed. The customer mentioned contacting their credit card company and disputing the charges.On 07/26/2015, the customer contacted Google Trusted Stores, as their order was protected by Google. This means that Google will assist in mediating on the customer's behalf. On 07/26/2015, an exception was made and the custome was refunded before the trace was completed. The Executive Relations Department refunded the customer $26.57 to their Mastercard credit card account. The customer should allow 2-5 business days for the credit to post; however, if they don't see the credit, they will need to contact their financial institution to verify their credit posting time frames.On 07/29/2015, the USPS tracking # [redacted] updated, showing that the customer's order was delivered. The customer should keep the refund and the merchandise for the delay of their order being delivered to them.Sincerely, Overstock

To whom it may concern,  On 02/13/2016, Overstock received an order from Jay [redacted], for the 14k Rose Gold 1 2/5ct TGW Aquamarine Solitaire Ring. The customer authorized a payment of $891.99.  Overstock processed the payment on 02/18/2016 for the $891.99 that was authorized by the...

customer.  On 02/19/2016, the customer's order was canceled, because the warehouse found that they didn't have inventory to fulfill the customer's order. According to our records, an email was sent to the customer to notify them that the order was canceled. A refund was issued on 02/19/2016, in the amount of $891.99, to the customer's credit card account. On 02/19/2016, the customer contacted us, because his order was canceled. We offered to issue a 20% discount and expedited shipping on the ring as soon as inventory was available for the ring. The customer authorized us to speak to his wife, [redacted], regarding the issue.  Therefore, we contacted the customer's wife and explained we will help with replacing the order, once we have inventory available, and will assist with a 20% discount and expedited shipping. The notes on the customer's account show that the wife was happy with the resolution. On 02/20/2016, we were contacted and advised that the customer had been charged the full amount for the ring without the 20% discount, and without the customer's knowledge. We were unable to find a new order and the customer advised that they were at their bank and would be discussing the charge with them. After the customer spoke to their bank, they contacted us back, and advised that their bank explained that the $891.99 was a new charge that posted on 02/19/2016. The customer was transferred to our Loss Prevention Department. They researched and were only able to locate the charge authorized by the customer on 02/13/2016 and processed on 02/18/2016. A supervisor contacted the customer back, and explained that the $891.99 charge, was the original charge, that Overstock processed on 02/18/2016. The supervisor offered to assist with a conference call between the customer, Overstock, and their financial institution, to clear up the issue. It was found that the charge that Overstock processed on 02/18/2016 was the same charge that the customer's financial institution posted on 02/19/2016. it was explained to the customer that refund was issued on 02/19/2016 and can take 3-5 business days to post to their credit card account.  On 02/22/2016, the supervisor followed up with the customer to see if the refund has been posted back to their credit card account; however, we haven't received a reply from the customer regarding this inquiry.  *We have confirmed the refund was issued on 02/19/2016. The refund can take approximately 3-5 business days to post to their credit card account. If the customer doesn't see the refund by 02/26/2016, we would suggest that they contact their financial institution to verify their credit posting timeframes.  If the customer has any additional questions or concerns, we would ask that they give us a call at ###-###-####, so that we may further assist them.  Sincerely,  Overstock

Complaint: [redacted]
I am rejecting this response because:It is most certainly a GIA certified appraisal!!!!!!!!!! I want a full refund and the shipping it cost to pay for when they sent it back and told me to get an appraisal. Because they did not tell me to do this in the first email before I sent it back, I feel I should get that shipping back. Plus I want the shipping to send the ring back with insurance. This is the most insane experience I have ever had as a consumer. This company is purposely trying to piss me off? or are they unqualified for their jobs? or just very stupid people working there. This is disgusting and I plan on telling everyone. 
Sincerely,
[redacted]

o Whom It May Concern:The customer placed the order on 07/14/2015 for the Hisense40H5 40-inch 1080p 60Hz Smart WI-Fi LED HDTV, order #[redacted]. The TVdelivered and it did not include the TV feet/stand that is necessary to standthe TV up for viewing. When the customer called in for assistance...

07/17/2015, wecreated a part request for the missing feet.  The warehouse/shippercontacted us 07/20/2015 regarding that part request to advise they did not haveany feet available to send to the customer.  They did however provide aweb site that would be able to send out the part if it was available: http://consumerservicerefurbish.com/The warehouse advised the customer to use this web site and he would beable to get the needed part shipped to him.  Since the feet were not readily available and the additionalstep of using the website to get the feet sent was time consuming; the customerdecided to have a replacement TV sent instead.  The replacement order#[redacted] was placed on a 2 day expedited shipping method.   Overstocksubmitted the needed information to get the missing feet sent to the customeras well as shipping a replacement order. The replacement order# [redacted] was delivered on 07/23/2015and the feet were missing on that TV as well.   The part did ship to the customer and when it arrived on07/31/2015 it was the wrong feet/ stand for that specific TV.  The customer then decided to purchase another style andmodel TV as he was trying to get the needed TV for his daughter’sbirthday.  The customer called in on 07/31/2015 and the customer serviceagent assisted with finding another TV that would work for the customer. The order [redacted] was placed for the Vizio E-Series E43-C2 43-inch 1080p120Hz Smart WI-Fi LED HDTV (Refurbished).  The new order arrived withoutthe feet and the remote. The customer contacted us about the TV he received and acustomer service agent called the warehouse/shipper about the missing feet andthe missing remote.  The warehouse advised the feet could be overnightedto the customer but the remote was out of stock.  The agent gave thecustomer the options to return the TV for a full refund or we could send theneeded feet and compensate the customer with enough money to purchase aremote.  The customer did not want either of those options and insteadwanted a TV “overnighted” to him.  The agent explained that we do not havean expedited overnight shipping method in place for TV’s.  The customer has returned the first TV from order[redacted].It was returned with the free return shipping label we sent to hisemail address and the tracking shows it arrived at our warehouse on 07/27/2015at 11:25 AM.  The customer has been refunded in full for the warranties hehas purchased for two TV’s. The replacement TV, Order #[redacted], and the TV Order #[redacted] are still with the customer.  The labels to return these TV’shave been emailed to the customer.  We would respectfully request that the customer give us acall at [redacted], so that we can further assist the customer with returningthe TV’s, and to provide the customer with assistance in locating another TVand ensuring that the TV has feet/stand included with the order.  If the customer would like to take advantage of this offerand our assistance, they will need to ask to speak to Rose G., in the ExecutiveRelations Department. Sincerely, Rose G.Executive RelationsOverstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It is a shame that a customer has to go through this to begin with I have spent a lot of money with this company and there are also many emails that they left out in this response. A company needs to do what's right! Sometimes that means bending the rules. Furniture that melts on the first 90 degree day in Arizona when we have 200 days over 90 and hit 118 degrees should not be shipped to this region at all.
Sincerely,
[redacted]

To Whom It May Concern, Overstock has reached out to the customer by phone, a voice message was left with the answering machine, and email has been sent to the customers email address on file. It is recognized that the fraudulent activity was at no fault to the customer, the account has been cleared of any suspicion.   Customer is welcome to replace her order. For assistance please feel free to call Overstock Customer care at 800-843-2446. Sincerely, Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern, The customer placed order #[redacted] on 06/17/2016 for the Nespresso C60 Pixie Chrome Espresso Machine. The order was delivered on 06/23/2016. On 06/23/2016, the customer contacted us to notify us that the espresso machine arrived without the "Aeroccino Milk...

Frother". We replied and advised that we would request that the warehouse ship out a replacement Frother. On 06/27/2016, we contacted the customer and explained that we didn't have any spare parts available, and offered a partial refund of $30.00 back to their payment method, or $40.00 in Club O Rewards, to keep the item as-is. We also offered the option to return the item for a replacement, so that the customer could take the necessary parts needed to complete their order.  On 06/28/2016, the customer replied that they would like us to ship out the Aeroccino Milk Frother or issue $80.00 in Club O Rewards, so that they could purchase the "Frother"  On 06/29/2016, we contacted the customer and advised that the Nespresso C60 Pixie Chrome Espresso Machine had been restocked and we requested that they confirm if they would like a full replacement to be shipped out. The customer replied that if the Aeroccino Milk Frother could be sent out, he would appreciate it.  On 06/30/2016, we replied and advised that as the warehouse had not replied back to our request for a replacement Frother to be shipped out, and we would go ahead and ship a full replacement. We advised the customer to pull the parts needed and to return the unused parts. A replacement order was processed. The replacement order number is 173323480. The replacement order shipped out on 07/01/2016 and was delivered on 07/06/2016. Consequently, the customer contacted us the same day the order was delivered, and advised that the order should have included a "Milk Frother". The customer advised that the replacement order didn't have a Milk Frother included. We explained that the warehouse would be contacted to request a Milk Frother be shipped out.  On 07/15/2016, we contacted the customer and advised that the warehouse had confirmed that the Nespresso C60 Pixie Chrome Espresso Machine didn't include the Milk Frother. We offered to assist the customer with a return of the merchandise or to assist them with a discount to keep the item they had received.  On 07/17/2016, the customer didn't feel that the response was acceptable, as they had specifically "purchased this item because the description said it included the Aeroccino Milk Frother." The customer explained their experience and advised that they were told that the milk frother would be shipped to them.  On 07/18/2016, we replied to the customer and provided all of the details listed for the item #[redacted] (http://www.overstock.com/Home-Garden/Nespresso-C60-Pixie-Chrome-Espresso-Machin...⇄ We advised that the description didn't include details regarding a milk frother because it wasn't included. We apologized that these details weren't provided from the beginning and offered to assist the customer with a free return of the product. In addition, we issued a 12% off discount for the customer to use on their next order with us.  The customer responded and advised that they had "saved screen shot of the original description that clearly lists the milk frother as being included with the Nespresso maker". The customer provided us with the attached screen shot.  The customer advised that since their order had been placed, that Overstock had changed the description of the item, and that the description no longer lists that the frother is included. The customer advised that "short of either being sent the Milk Frother as I was promised multiple times or being given a credit in the amount of $80 so that I can go ahead and purchase the frother from overstock, I see no resolution to this matter." [redacted]We have researched and confirmed that the item purchased by the customer was for the espresso maker only. We have checked our system to see if the description of the item has changed and we have confirmed that it wasn't.  The screenshot provided by the customer doesn't contain the Overstock item number, associated with the item purchased, and only provides the description of an espresso maker that includes a frother.  As an exception, we have proceeded in processing an order for a free Nespresso 3192-US Aeroccino Plus Milk Frother. The order number associated is [redacted]. The order will ship out in 1-2 business days and the customer will receive tracking once the order has been shipped out.  Sincerely,  Overstock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern, On 12/23/2016, our customer ordered the Prepac 'Winslow Elite' White 2-door Standing Cabinet, and Winslow White 32-inch Elite Stackable Wall Cabinet, processed under order number [redacted]. Shipment confirmation was provided on the following business day 12/27/2016, with UPS...

tracking number: [redacted], and [redacted]. According to UPS tracking details, both packages arrived within 6 business days, delivery confirmation was provided on 1/03/2017. To assure the quality of our product Overstock does provide checks and balances. In the case a customer reports an issue with a product, or request parts Overstock will research resolution. Overstock products are shipped from thousands of warehouses; if a part is not available at the nearest location to our customer our supplier may ship from an alternative location. It may take 1-2 business days for a warehouse to verify parts are available. It may take, an additional 3-5 business days, to prepare parts request for shipping. Customer contacted Overstock to report 2 left doors were received with his package, on 1/07/2017. On this date a second email was received by our customer creating an alternative incident, recognizing the issue was same as the original issue our customer didn’t receive a reply as the matter was currently in review. Our warehouse advised on 1/09/2017, that the replacement right side door was ready to ship with UPS under tracking number [redacted]. On this date customer sent an email to Overstock creating a new incident concerning the parts request. Recognizing the issue has been addressed, with an email advising our customer of the shipment of his needed parts, Overstock did not reply believing the situation has been addressed. Customer may discuss the payment of an order with their financial institution, if I may be of further assistance please contact Overstock customer care at 800-843-2446, you may request to speak with Carrie G. in the Executive Relations Department. Sincerely, Overstock

To Whom it may Concern, "The Correct Faucet has shipped Overnight UPS and is on the Truck for Delivery today."  Due to the expense of the item the Package has a Signature Required stipulation.Everything was processed as quickly as possible and at great expense to make sure the item was made available for the renovation.Compensation was provided for the Customers inconvenience. Sincerely, Overstock Customer Service.

To whom it may concern,
The customer placed an order on 10/15/2015 for the Kobe 3-piece Grey Sectional. The name on the account is listed as [redacted].
The customer paid $1399.99 for the sectional. The order was shipped out with a freight carrier and delivered on...

10/27/2015.
The customer contacted us on 10/27/2015, and advised that they were "unhappy with some features of product". Therefore, we issued an $80.00 discount on the order. The customer called again on 10/27/2015, and advised that the ottoman arrived, and was defective. It was explained that the holes didn't match up where they needed to screw in. The customer wanted the ottoman replaced; however, when we explained the timeframe to request replacement parts to be shipped out, the customer advised that they didn't want to wait for replacement parts. It is noted that the customer was previously given an $80.00 credit and that the customer spoke to a supervisor. The supervisor advised that they would contact the warehouse and request to have the defective ottoman replaced. The customer requested additional compensation if they had to return the ottoman. We did request pictures showing the defects, but the customer did not want to send the requested pictures, stating that the defects are too hard to see. We advised we would check on what the available options were and contact the customer back. On 10/29/2015, we spoke to the customer, and they advised that the middle legs for the sofa were not flush. As we spoke to the customer, we explained that the warehouse wouldn't be able to send a replacement ottoman, as proceeded to provide the available options to the customer. The customer was offered to return the item for a full replacement, and to issue a partial refund, or to return the item for a full refund, and we would issue compensation. The customer advised they wouldn't be shopping with us and wouldn't accept the offer of compensation. We then offered the customer a 20% discount back to their form of payment, to keep the item as-is, but we were advised this was unacceptable, and they would like 50% back. We then confirmed that we had previously issued $80.00 and would be willing to issue an additional $520.00 back to their form of payment, so that the discount was a $600.00 discount. The customer then wanted an additional $100.00 in-store credit, on top of the $600.00 discount, that we had offered to keep the item as-is. We explained we cannot issue any additional credit. As a result, the customer then wanted to return the item for a full refund, and wanted $700.00 in-store credit. We advised they could return the merchandise for a full refund and we would be willing to issue a $350.00 in-store credit. The customer didn't like the options provided and requested a supervisor call him back.A supervisor contacted the customer back and agreed to issue an additional $520.00 back to the form of payment used, to bring the total discount to $600.00, and to issue an additional $100.00 in-store credit on his wife [redacted]'s account. The $100.00 in-store credit that was issued was used to place an order with us. On 05/29/2016, the customer contacted us on Facebook stating that their review had been denied twice, and so they thought to leave a review on Facebook, as well as one with the "Revdex.com". The customer then left a review of their experience and issues with the item. We did speak to the customer regarding the information left on our Facebook page. The customer expressed their opinion of the product, and mentioned the issues they experienced with the delivery. The customer advised that they only accepted the discount to keep the item as-is, because they felt hassled with the return. The customer was unhappy that their review wasn't posted and we explained the reviews must contain details about the item only, and if the review provided pertains to the nature of delivery the customer service provided, or the partial refund that was issued, the review will not be approved, as these details are situational and don't apply to the item. The customer then requested a full refund. Because a partial refund had previously been issued, to keep the item as-is, we did agree to review the previous interactions, to determine if all available options had been provided to the customer. Consequently, we did listen to the call between the customer and the supervisor, and confirmed that we offered the different options that were available. We advised that because the customer denied the return option that was presented to them, and agreed to keep the item as-is for a $600 discount and a $100.00 in-store credit issued to their wife's account, we would not be able to accept the return or issue any additional compensation. Overstock is not required to issue any additional credit as the customer agreed to keep the item as-is for the $600 discount and a $100.00 in-store credit issued to their wife's account; which was issued upon the customer's agreement. Overstock does post reviews based upon the product and the customer's individual experience using it and any details about why they liked or disliked the product. All submitted reviews are subject to the terms set forth in our Terms of Use. In addition, we reserve the right to not post the review if it contains any of the following types of content or violates other guidelines:
•Obscenities, discriminatory language, or other language not suitable for a public forum
•Advertisements, ?spam? content, or references to other products, offers, or websites
•Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
•Critical or spiteful comments on other reviews posted on the page, or their authors
•Shipping, packaging, or returns specifics
Guidelines for submitting a product review can be found using the following link: https://help.overstock.com/app/answers/detail/a_id/34.Sincerely, Overstock

To Whom It May Concern, Large items may take 1-10 business days to ship from warehouse.   Customers order number [redacted], for the Eviva Smile 48" Glossy White Modern Bathroom Vanity Set with Integrated White Double Acrylic Sink, was placed on 02/05/2017. Upon customers request 2/20/2017, a...

cancellation request was processed. Confirmation was provided by fulfillment warehouse that the order has been canceled on 2/22/2017.  Funds have been released to the original form of payment. Customer may contact their financial institution for direct posting time frames. Sincerely, Overstock