Overstock.com

Hello,Our apologies for any issue. This item ships from the Manufacturer and every effort is being made to secure the correct Faucet and have it shipped to the Customer Overnight at considerable expense because of Her Renovation.The Manufacturer has advised that they will be able to ship the Faucet...

Overnight on 03/30/2017 for delivery the following day.The Customer may logon to their Overstock Account and look under "Account Settings" for other considerations. Sincerely, Overstock Customer Service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I sent an email stating that I received the funds back onto my card. We will contact you when we next require your input.There is no action for you to take at this time.    No need for that as again the 149.99 that was removed has been returned to the card. I will never be happy or ever order again fromoverstock.com.  That being said this can be closed at this point and time. thanks again for the assist. Sincerely,
Faith May

To whom it may concern,   8/4/2016 – The customer contacted us via online chat regarding their order for the SIGNAL HILLS Knightsbridge Tufted Nailhead Chesterfield Daybed and Trundle. The customer advised us after one night of someone sleeping on it, the bed broke at the frame. The customer...

advised that the frame was cracked right in half. We tried to get the part name or number from the manual however the manual unavailable. We confirmed with the customer that it was the frame of the bed. The sides, back and trundle bed are in good condition. The issue was only the frame. We advised the customer that we are escalating to the parts team to check the availability of the parts and that these requests can take 2-5 business days, however they would receive follow up within 1-2 business days. The customer then asked if they could return the item for a refund. Customer service advised that we can allow a return for a refund, issue parts which in this case would be the bedframe. Otherwise, we could issue a full replacement. After the issue with the frame was addressed, the customer asked about a price drop with the item. At the time, the current list price is $449.49, but by July 25th, it was listed at $330. The product was out of stock at the time and we cannot match the price for the item being out of stock. Also, we have a 7 day timeframe to honor the price changes after the order was placed. The 7 day timeframe had lapsed at the time of the customer’s request. The customer advised that she would like to hold off on the parts request until she speaks with her husband because they may want to return it instead. The customer got back with us later this day stating that they will go ahead with the parts request. The parts timeframe was reiterated to the customer. The customer asked that if they attempt to fix the bed and it doesn’t work out if they could return it. The customer service agent stated yes, we would honor the return. 8/5/2016 – Our warehouse provided assembly instructions so the customer could point out which part is needed. 8/9/2016 – The customer reached out to us for an update. The customer also advised that they found another broken piece of the bed, a leg. They did also state that they still did not want to return it at this time. The customer service agent went fourth with asking for part(s) numbers which the customer still did not have access to. It does not appear at this time that the customer has been provided with the instruction manual. This chat was disconnected and then reconnected with another agent that had to go through the issue with the customer once more. The matter was explained again and we are still trying to obtain an instruction manual however we did have the instruction manual attached to the customer’s account by our warehouse. This was clearly an oversight from our customer service. 8/11/2016 – The customer has been contacted by the parts team and provided with alternate resolutions. Since the product is out of stock, we offered the customer $70.00 to keep the bed as is. We offered the customer a free Club O membership with $80.00 in preloaded rewards towards future purchases. We also offered UPS to pick up the product and return it for a full refund. We do also advise the customer that we can ship a full replacement. At this time, the customer has not gotten back with us regarding the resolution. The issue remains open and we do plan to assist the customer to the best of our abilities. Regarding the customer’s pending review, we reserve the right to not post your review if it contains any of the following types of content or violates other guidelines: •Obscenities, discriminatory language, or other language not suitable for a public forum. •Advertisements, ?spam? content, or references to other products, offers, or websites. •Email addresses, URLs, phone numbers, physical addresses or other forms of contact information. •Critical or spiteful comments on other reviews posted on the page, or their authors. •Shipping, packaging, or returns specifics. In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, do not submit this feedback through a product review.   Sincerely,   Overstock

Complaint: [redacted]
I am rejecting this response because:This email is indicative of the type of customer service rendered by Overstock. The timeline for shipping the item was provided in my email and simply shows that it took 8 business days to arrive from PA, a two-three day point on UPS. Simply stated turn around is suspect when shipping orders. Add to the timeline that replacement item will not be here until January 12th. That would make 16 BUSINESS days before I can use the item I ordered.The crux of my complaint involves exactly what the response highlights, lack of concern after the sale. NONE of my emails were answered which explains the redundancy in my queries. NO effort was generated on their part to resolve this in a timely manner. The shipping of the replacement item had nothing to do with their warehouses, it came from the manufacturer. Who I SPOKE TO TO MAKE THIS HAPPEN. No one from Overstock had contacted them or made any effort to resolve this. Chat person was rude and apathetic and did nothing after stating they would do so. Did not receive a follow up phone call from their parts department once again as stated by their chat person. Actually received no response whatsoever. Overstock could have easily intervened and had this part shipped from a more local warehouse than Canada, person from manufacturer confirmed this, however no effort was made so Prepac followed their process. Simply put customer service made no attempts to determine to either contact me or do anything, other than a cursory glance at issue, to resolve this.The credit card used was theirs. so I did indeed contact the correct financial institution. of course one would have to expend a certain amount of energy and concern to determine this,. Neither of which Overstock cares to do. As with the the entire transaction process once the money was received all concern ended. By the way I sent an inquiry regarding the possible sale of an item and that email response came within 4 hours. Coincidence I am sure.Bottom line this is atypical of the quality of online customers. Their reps are under-trained and  company policy limits their role to merely clearing a queue as no real customer service is provided. Not one word was written to acknowledge the situation being unfortunate nor any apology given. Just further incomplete truths, denial and posturing. Thankfully Amazon is  alive and well and setting the standard for customer service.
Sincerely,
[redacted]

To Whom It May Concern,   We send our apologies for this and any inconvenience.  The customer’s email: [redacted] has been properly disabled from receiving any further emails.  Please allow up to 7 days potentially, for full effect.  Should any advertising emails...

persist, please contact Brandon V. in the Overstock Executive Relations Office.     Sincerely,   Overstock

To Whom It May Concern: I have looked into rejected offer and found that the replacement order in the color blue has shipped and delivered to the customer correct address. The tracking page states: Saturday, 06/17/2017 at 12:59 P.M., and the UPS tracking number was    [redacted]. The package was left at the front door. I also looked into the issue of the tax that was charged for the purchase on Ebay. I found that if Ebay has a legal presence in that specific state, tax will be charged.  A legal presence is commonly a physical presence; however this is determined by the state. It is up to the state to determine how they manage sales tax including online purchases. I recommend consulting with a tax professional regarding the laws for collecting sales tax. Sincerely,   Overstock

To Whom it may Concern, Our customer placed an order for the Burlington Square Fabric Storage Ottoman Bench by Christopher Knight Home on 12/22/2017. Customer contacted us to cancel on 12/23/2017. Overstock advised our customer that we were unable to cancel on 12/23/17. Customer may return the...

product for a refund by using a prepaid label by calling 800-843-2446 Terms and conditions link: http://bit.ly/2C6xSHD Sincerely, Overstock

Complaint: [redacted]
I am rejecting this response because; of the inaccuracy of what was detailed in the rundown/breakdown of accounts given. Not trying to split hairs, but just getting the facts/record straight here.Yes, on 11/28/2015 I attempted placing an order for the Action M Scooter at $699.99 and I had a 15% coupon emailed to me. I could not get the order to go through period - which was the main reason for my chat, since that was quicker that the hold/much longer call volume Black Friday weekend.Even prior to the issue of the order not transmitting, I noticed the 15 percent coupon was only taking 15% off of the warranty alone and not the M Scooter. This may have been the start of the issue to begin with, since I had just applied for that Overstock Store Card and was instantly approved $750. Since $699.99 + the price of the 3yr extended warranty was going over, that limit, I tried w/o the warranty - which would not be well sufficient and within the limits with some to spare. Still that did not work. It must have been something with their system, because I also have an Overstock Mastercard account on file too with about 3k in available credit to shop. However, the reason I did not initially opt. to use this line of credit instead, is because the system did not appear to be allowing 12 months with payments and zero interest - which it normally does for purchases over $499.  Upon noticing that, I opted to open the new store card to have interest deferred for the year to have time to pay off the M Scooter and its warranty - if I could ever get this order to pass through.That Saturday 11/28/2015 myself and my family slept in a bit later. I woke and say the 15% off coupon and had been looking at this Scooter (and others for a while), upon logging on I noticed there were only 2 available, so I was concerned this item might sell fast, as it was the Black Friday shopping weekend. So, after exhaustive efforts of my own, myself and family growing hungrier, I attempted the first chat - (Kennedy K.) it was one of the slowest chats EVER! I am pretty sure I told him about both the 15% off coupon, but "also" the fact that there was 10% offered for the newly opened card, but neither worked, except for just on the warranty. Either way, with or without, I could not get the order to go through, and, at one point their ordering system requested I verify the number of the new store card. Well, there was no way I could do that, since it was just approved online, and only showed me the last four - digits. Not like I had it for weeks and time to receive in the mail yet. Anyway, we get to the very end, this 1st agent chats about shipping, links - which he initially failed to provide at first, however I told him I fine......aware. He later send a holiday shipping link and insists I click on it.....fine I did - after over two hours with him and almost an hour of trying on my own first, and all of us still waiting for "brunch" to eat something. All was verified, only thing left was for him to submit the payment, and he was applying the coupon of 15% to the whole entire order Scooter & Warranty which was suppose to come out to $653.21 and was sure to go through; yet at that point, it was clicking on the shipping link, which I believe disconnected us. I was soooo frustrated, since I had already been buying other purchases and know about the shipping, and now after going through all of that, more than 3 hours later between us both over this order, two items remaining, if still even there, I now had to start all over again from scratch, and all because instead of opening a new page, for the shipping information, it was switching from our chat page to open up the shipping information, and even hitting the back arrow did nothing to reinstate that current chat ---ALL GONE!., At that point I decided to feed my family and also to eat myself and try again later, if there were any left. When I did another hour or so, same thing.... I then went to [redacted].com and they had the same item for the same price - less the 15% off coupon though. They had 5 left and so I placed the order for 12 months differed interest with payments, no problem....right through. I sent an email to request if they could match the 15% I had with Overstock too. They declined (initially) and then said, I could let them know if I wanted to cancel or keep the order. At which point, I went back onto the Overstock.com site to see if any were still left. Ironically the same two. I figured, before attempting another call or a subsequent long chat again, I'd try one last time to put the order through myself; again w/o the 15% off since that was never working on my own and the previous agent would have taken care of it, or said to call back and it could be done. Even more ironic, this time after hours and hours earlier before, the order goes through, but for just the M Scooter, no warranty, no discounts at all.Remembering I could contact them back and have the 15% discount manually applied to the order total, I decided to write back [redacted].com immediate and cancel my order with them as the alternative option given since not honoring the same 15% off as Overstock. Their response, "Sure Ms [redacted], we'll take care of canceling the order." I then proceeded to establish a new chat to have that discount manually applied, and to also have that warranty added. The next agent Raymond, informed me that he could not add the warranty....after going back and forth for a little explaining the hours of issues and difficulty, getting disconnected etc....then the other order, canceling that, and back to this...he said he'd forward this over to the warranty group; and at first he quoted me the full warranty price, not including the 15% off, which I corrected him on.. At that point I asked him if he could make a request to see if they/the warranty folks, would be willing to cover the cost of the warranty for the 3 extended years due to all of the issues I had over this order. He said he would put in that request, and he gave me a turn around for getting a response from that group, and from the first chat I remember when the order would be shipped out, next business day/Monday.Monday,11/30/2015 - I saw that nothing was happening, the order was still sitting in pending and nothing further had been processed. So on Tuesday, 12/01/2015 I initiated a new chat. This was after all business day number two, no word on the warranty, and no change from the pending order to being processed, and no adjustments yet to the price in the system, and I am not referring to when it is seen on the bank side, but the fact that it reflects almost instantly in the Overstock website....I know because I have placed many orders over the years, and well over 90+% of the time the discounts never come of, or not the full amount anyway. I rarely ever bother calling in or chatting, but for $699.99 and the fact I could not get the order through, I did that time. So I inquired with Pat - the chat rep, this time....she gave me updates that about seeing the warranty request, but for the order, it would not go out until the end of the next business day. I was surprised because that would now be the end of business day three, almost day 4 and not in fact the next business day as originally told. Meanwhile, in the time that I had been waiting for updates, or something to change with the price adjustments in the Overstock system etc.... I had receive an email from [redacted], that there was an error in trying to cancel my order and it has gone through. They were now telling me that because I have been a long-time valuable customer (year I spend way too much for years - translation, especially this time of year), they would now match the Overstock price plus an additional $10. I told them that it was too late,because I have placed that order and it would not be fair, when they weren't originally matching it until this happened. I advised Pat of this, and that I would have that order tomorrow, before the Overstock one even does out. I suggested it might in fact be a good idea to cancel the Overstock item, since it was still pending and had not shipped out yet, and now [redacted] was matching the price plus an additional $10, I would not have a warranty though covered, so, if that as being done at Overstock and honored in that request, that might be worth the wait of the additional week, and later than the time-frame originally told to me. Then Pat confirmed that I would be getting the warranty covered too and that information would be coming in the email still 1-2 business days from when originally told. Okay, I agreed to keep the order, considering, plus I believe she gave me indication that although it had not been processed to go out yet, it might be too far in the process to change.Around Wednesday 12/02/2015, the [redacted].com Order arrives. I was not here to refuse it. They now want to offer me a few more options. Of course since it was their error, they would be paying for the return shipping, however they now wanted to also include the warranty so all things would be evenly matched there, plus an additional $45. By this time, I see a credit of $100 dollars was finally applied and the Overstock order was on its way out, but not only was the order short $5.00 credit (for the full 15% off, but the warranty was being billed in full, no discount and not being "taken care of" as Pat had confirmed). I decided to call in this time, and was finally able to get the warranty squared away.Monday 12/07/2015 I write in again about the missing $5.00, this time in a chat with Jordan. He offers to credit the $5.00. I am growing more annoyed at all of the repeat chats I have to be making, especially after how this all began, and now these were all documented issues, that not even Overstock, can deny, or has. At first Jordan appears to be helpful and sympathetic to my plight surround issues of this order, and then he seems to vanish and become slow to answer or respond. What, another system issue? I don't know. About the time he slowing begins repeating the same stuff that someone will get back to be, after initially saying he'd be more helpful and "Please give us another chance to demonstrate exceptional customer service..." at which point he basically seems to disappear an ignores me thereafter, then in the end, eventually says someone else will be getting back to you again soon tomorrow with a resolution. As I had expressed to this agent, earlier in the chat, I was growing weary and also leery of their arriving shipment, especially since I was still short a $5.00 credit, and with the extra $45 [redacted] was now offering me to keep the package that as still here (at the time), I would be saving an additional $50.00 on this item and I felt more confident what whenever [redacted] says they will do something, it gets done, and when they say it will, or, they will correct it, generally without you even making any request. I did not want for the Overstock item to come, and end up with the short end of the stick, if they were not going to even add the last $5.00 at that point.At that time, I had it..... as I said in the last chat to that agent, I would be writing the Revdex.com - as you can see I did. I do not make idle threats... I did not want to return [redacted]'s and not get what Overstock had promised, because they have to be constantly reminded. At this point of now having to email, I have lost count at this point of all of the hours that have gone into chatting, calling, and now emailing, not only Overstock, but now also the Revdex.com. I decided to as if Overstock would also consider countering [redacted]'s latest match offer. Yes, I realize this now seems as though I was turning this into a bidding war, but honestly, after all of that back and forth, that much effort was beginning to turn into "work" and for something I am putting up my money for, and not the other way around. So, yes, I had no problem asking. Now from an email I had sent on 12/05/2015 - on 12/08/2015, I was finally getting a reply. This email by Brenda B., in it she apologized that previous agent (and also several before that, I would like to add) did not in fact add that additional $5.00 off to complete the 15% off, and that she was doing that now. Now, only a $45 difference between [redacted], she said should could not match their $45 extra off, but could extend another 5% off which would be another $35.00, or set up a return for me, but just reply to her email. I replied immediately, and said that would be fine, provided the Overstock item did in fact come in that day, which was the latest promised made. Also provided I did see the $5.00 credited this time, plus the additional $35 she proposed that I just accepted, and no more delays or anything else...Next day 12/09/2015 after hearing nothing back, and not seeing any updates in the Overstock account online - changes again that reflect almost immediately when done, not referring to the bank's posting of credits. I replied again to that previous email, and stating that those discussed credits were still missing after I had replied back instantly to her first email. I asked if she could please correct, so I do not have to keep sending emails? I then later that day on the 9th (yesterday) receive a reply, apologizing for "that delay" and that she had been in a meeting and just got back to her email and had applied that last discount now. When I checked, it was there this time, and it only took 10 days to complete the very first promised 15% off..... yet they wonder why I grow impatient each time they told me something, after all the delays and things that were not honored even after several follow-ups thereafter!!!!!! Ironically, before I could even reply to her to than her, (not only busy with other pressing matters, I do have a life outside of this order; one however that seemed to be taken over "temporarily" but this whole.....),  I received one more - "generic" response from some one unknown; I suspect, now in response to this Revdex.com complaint....now saying, "Thank you for contacting Overstock.com Customer Care.We believe that we have resolved your inquiry. However, if it has not been answered to your satisfaction, you may reopen it within the next 7 days."I then noticed the Revdex.com Business response...hmmm.... So these are my updates...and yes, finally, this does seem to have been corrected. Was it a satisfying experience, no, not in the least. I felt like I was constantly begging, and for things I was told would be done. If I was going to keep wasting more time making contacts to push them through, then of course I did not want to pay anything more than I would of had to elsewhere, with far less grief. In the end, I really wish I would have just kept my first order with [redacted], discount or not being matched, because with all I had to endure to get to this point, it was not work all the time and aggravation, and that is something I soon won't forget. Now, don't get me wrong, I am not saying that I won't ever shop here again with Overstock, but it better be a darn good deal, and then they will still likely be a last resort, unless I cannot find a better offer elsewhere. Yes, there were some helpful people, but overall, the service and speed was deplorable! I know it is the holidays, as it is everywhere and some things can be excused or overlooked, but not Overstock....this was something else and they may want to make a note of things and step up their standards a bit. Most customers/consumer, will never take this amount of time to provide even a fraction of the albeit length feedback that I have given them - and for free. My consultation and parting advice/suggestion for them, if they are truly wanting to build a more loyal and consistent customer base.
Sincerely,
[redacted]

To whom it may concern,   The customer placed an order on 06/20/2016 for the Winterial Oversize Outdoor Tent Cot. The customer paid $279.99 for the item.   This item is listed as being sold and fulfilled by a Market Place partner named Marketfleet. Because the order is fulfilled through...

this partner, if a customer has any issues with their order, they are referred to the partner to resolve their concerns. Overstock doesn't have any notes regarding the customer's contact with Marketfleet.   According to our records, the customer did contact Overstock on 06/27/2016, to report that they didn't receive the item that was listed on our website. Therefore, we advised the customer to contact Marketfleet to assist with the return. Marketfleet's contact information was provided to the customer.   We have confirmed that the customer returned the merchandise and a refund was issued to their Visa credit card account, on 06/29/2016, in the amount of $279.99. It can take 2-5 business days for the credit to be posted; however, if the customer's doesn't see the credit, they may need to contact the issuing financial institution to find out their credit posting time frames.   Generally, the customer would need to speak to Marketfleet for assistance in reimbursement for their return fees; however, we willing to make an exception, and to help the customer with the $26.00 return fees, if they can provide us with a receipt. According to our records, our Pay Support Department has contacted the customer on 07/05/2016 to assist in compensating for the return fees. We are currently waiting to hear back from the customer. We would ask that the customer contact us at [redacted], and ask to speak to the Pay Support Department, so that we may further assist them. Sincerely,  Overstock

Upon review, I feel the customers complaint is miss directed. Overstock is an online retailer, supplying merchandise to our consumers. When an item is shipped the merchandise is in the mercy of our carrier. Overstock must rely on and relay our carriers policy and procedure. Overstock has issued a full refund to the customer for purchase order [redacted]. Please advise if further action is required by Overstock.Your review of this complaint is appreciated.Sincerely, Carrie G.Social Media Associate / Executive RelationsCustomer Care  CONFIDENTIALITY NOTICE: This message is intended only for the use and review of the individual or entity to which it is addressed and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message solely to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify sender immediately by telephone or return email. Thank you.

Complaint: [redacted]
I am rejecting this response because: I feel that this isn't adequate to the $490 we paid for the 3 stools. An item, any goods purchased by a consumer have a warranty of at least 1 year. We have purchased 3 separate items from Overstock and all 3 have broken in the same manner, same place. These are poorly made stools that Overstock charges a lot of money for yet will not offer any product guarantee for. 
Sincerely,
[redacted]

To Whom It may Concern, On 02/23/2017, the customer processed order number [redacted], for the Nourison Utopia Ivory/Taupe Rug (7'9 x 10'10). Acknowledging customers screen shot of Item number [redacted], in customers cart, the product featured in the cart from the customers screen shot, shows an...

alternative image than the product currently featured on Overstock for Item number [redacted]. I have researched this matter further, finding the Nourison Utopia Ivory/Taupe Rug (7'9 x 10'10), currently displayed, and described accurately as the ”Indulge your fantasies with this collection of striking abstract patterns in muted grays and chromes”, model number UTP05 BEIGE, IVORY. The product featured in the customers screen shot is a Persian design, and is not currently available on Overstock. Overstock has provided an in –store credit in the amount of $75.00 as a courtesy for the situation and product discrepancy. The customer has returned the Nourison Utopia Ivory/Taupe Rug (7'9 x 10'10), Overstock has covered all return shipping cost.  The customers refund has been released in the complete purchase amount on 3/09/2017. Customer is advised to contact their financial institution directly for posting time frames. Sincerely, Overstock

Complaint: [redacted]
I am rejecting this response because:  The fact of the matter is that the trail of emails requesting multiple missing parts or damaged parts shows a lack of quality control. I also communicated with them about the missing hardware that is currently in dispute. They told me if I could try to find the hardware elsewhere that they would reimburse me or send me the parts. I have checked three hardware stores and cannot find the part.  I paid for a complete bed and I do not have that. I have a bed that is out of the box in my bedroom for several months because they will not send a two dollar part. They need to honor their committment which states that they would send the hardware parts out to me so that I can put this bed together. Alternately they need to refund my money. At this point I would pay for the two dollar part that they need to send me. I just want a complete bed so that I can put the bed together.  It has been sitting in my room outside of boxes waiting for the parts to arrive for several months. I have attached a photo so that they can see that I am not trying to scam them out of parts. I don't think my request is unreasonable. 
Sincerely,
[redacted]

To whom it may concern, The customer has recently contacted us to advise that they didn't agree with the options provided and that they felt an additional price adjustment should be made on this item.We have responded and requested that the customer provide us with pictures showing the item received. Once we received the pictures, they were reviewed and it was determined that we would assist the customer with an additonal $430.00 refund. The refund was issued on 12/30/2015 to their credit card account. If the customer doesn't see the credit, we suggest that they contact their financial institution, and verify their credit posting timeframes. Sincerely, Overstock

Customer had placed an order on 12/17/2015 02:26 AM, for items ORO FORTE 14K Yellow Gold Slip-On Bangles for a total of five ordered. Our customer said that she had not open the items and she was saving them for a special occasion. She has now opened the products and is claiming that the items are...

tarnish and fake gold. We have contacted our distributor and they have verified that the items are not fake and are real gold. On 08/10/2017 she had requested the items be return for a refund. We had inform the customer that her items would not be accepted by the warehouse due to the return time frame. The return policy is listed on our website and the customer has 30 days to return an item from the delivery date for any reason. The return was rejected by our warehouse due to the order being placed almost two years ago. The warehouse has now resent the items back and they are on the way to the customer. Tracking number [redacted] show that the items will arrive on Monday, September 18, 2017 by the end of the day. Sincerely,  Overstock

To whom it may concern, We have reviewed the customer's account and found that they contacted us on 08/15/2015. The customer emailed us a chat conversation regarding the ABBYSON LIVING Richfield Premium Top-grain Leather Sofa, Armchair, and Ottoman Set.The chat conversation provided to us by the...

customer, states that they were trying to order a "product advertised", for the price of $555.29. The customer provided the following link: [redacted].The customer's email shows that the Customer Service representative was unable to locate the ABBYSON LIVING Richfield Premium Top-grain Leather Sofa, Armchair, and Ottoman Set, and informed the customer that they were unable to locate the item, and that the item was out of stock. Therefore, the customer asked to know why "it is advertised". The agent replied and apologized and advised that we don't have this option available. The email shows that the customer requested for a supervisor to call them and provides their phone number. The chat conversation provided to us by the customer then cuts off and we have no additonal information as to what transpired or how the agent responded to the customer. We have researched and we are unable to locate the same chat conversation that the customer emailed to us. Therefore, the customer was sent a reply to their email on 08/16/2015, and advised that we were able to locate the item and the current price was $1'030.99.When reviewing the link provided to us by the customer, we have found that it wasn't a direct search on the Overstock website, but a search that was performed through Google. A screenshot has been attached as to what we see when clicking on the link provided by the customer. As with any company, Overstock's prices are subject to change. Therefore, when the price changes on our website, it is an immediate change. However, we cannot monitor Google's website to ensure that they have immediately corrected our new listed price. When clicking on the link provided to us by the customer, it shows on Google, several merchants advertising the ABBYSON LIVING Richfield Premium Top-grain Leather Sofa, Armchair, and Ottoman Set, and the price that it is being sold for. The current base price showing that Overstock is selling this item for is $2,310.28. In reveiwing the prices that the other merchants are selling this same item for, we have found [redacted] is selling this item for $3,799.00, and [redacted] is selling this item for $3,615.99. When reviewing the prices of Overstock and the different merchants, it appears that the listed price for Overstock is less than the standard price that this item is being sold for.When clicking on the Google link, we are directed to the Overstock website, and have located the ABBYSON LIVING Richfield Premium Top-grain Leather Sofa, Armchair, and Ottoman Set. This item can be found using the following link: http://www.overstock.com/Home-Garden/ABBYSON-LIVING-Richfield-Premium-Top-grain-...⇄ The current price we show listed on our website is $2,310.28We don't show that the price for this item is or has been listed for $555.29; therefore, we cannot offer this item to the customer for this price. Please note, that Overstock's Terms and Conditions show that "We reserve the right to correct any errors, inaccuracies or omissions on a product page. We reserve the right to rescind our acceptance and cancel your order without penalty in the event there is an obvious and unmistakable error on the product page, in our reasonable discretion.Because the customer has filed a claim that the did see the price on Google's website, for $555.29, and then visted our website expecting to receive this item for the same price, this would be considered an "obvious and unmistakeable error" if such item was listed on our website for this price, as it is clear when looking at the listed price for this item with other merchants that the price is greater than $555.29.If the customer would like to purchase this item through Overstock, they will need to pay the current listed price, and any applicable taxes.Sincerely, Overstock

To Whom It May Concern, Order number [redacted], processed on 04/09/2017, for the Paula Deen Home Round Pedestal Table Complete in Tobacco Finish. Our warehouse has provided signed documentation showing the Paula Deen Home Round Pedestal Table Complete in Tobacco Finish, was shipped in two boxes...

under trax#: [redacted]. A Dock search has been conducted with our carrier; the table top has not been located at this time. A refund has been released to the customer’s original form of payment on 5/22/2017, in the full amount. Overstock will not ask the customer to return the table base, customer is welcome to dispose the piece in their possession. Sincerely, Overstock

To Whom It May Concern: The customer placed the order on 11/05/2016 The order was canceled per request on 11/07/2016 After research I have found that the customer service agent that assisted the customer was able to cancel the order but did not forward the issue on to our International Department...

to be completed properly. This resulted in the order not being canceled in our system. This was brought to the attention of our International Department immediately today 11/15/2016 and it has been completed correctly. The customer will now see his refund within 3-5 business days in the amount of CAD 288.65.   Sincerely,   Overstock

To whom it may concern, Per the Customers documentation. The Customer contacted the Overstock Chat Line on 12/17/2017. They provided a Screen Shot and were advised by the Representative that the offer was for the 16th and before, and that it would not be possible to receive the Couch before Christmas without additional charges.When the Representative asked for the Order Number the Customer advised they had "not placed the Order" because they would not receive the Couch until the 27th per the information provided in the online catalog.The Representative made it clear to the Customer before the Customer placed the Order that they would not receive the item before Christmas several times during the chat and the Customer asked for the Agent's Supervisor. The Supervisor reviewed the information and researched the issue and came to the conclusion the item was not eligible for "Arrival by Christmas."The Supervisor provided a link to the Customer showing the Current Advertising advising them again delivery by Christmas was no longer offered. They provided theInformation that Shipping was Free, however, the item would not arrive until after Christmas.The Order was not placed at that time and the Customer was advised several times by both the Agent and their Supervisor the Couch could not be shipped free and delivered by Christmas.The Customer placed the Order after Chatting with (2) Representatives, who advised them the offer had expired and with the knowledge it would arrive after the Holiday.No promises were made otherwise. The Customer placed the Order on their own after being advised of the after the Holiday time frame.Our customer was not charged for any shipping expenses (View attached customer invoice) and the Couch was delivered before Christmas on 12/23/2017 to the customers garage. Tracking link provided: [redacted]Overstock will not be issuing any reimbursement for this purchase. Sincerely, Overstock

Complaint: [redacted]
I am rejecting this response because:These fantasy accounting techniques are the reason I've disputed ALL charges in question with my banks. Clearly the Revdex.com cannot assist Overstock to be a company to do the right thing. Please explain your fishy billing techniques to my bank. I'm sure they will enjoy this as much as I have. Please show me in your terms that I have agreed to a price and then agree to an amount less than that as a refund. I'm sure someone with your "world renowned customer service" can explain this so some it like me can get it.
Sincerely,
[redacted]