Origami Owl

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Good Evening [redacted]:

Thank you for the additional information.  As you are requesting a full refund, and we are unable to locate any order information, we respectfully request confirmation of payment for the order either by cancelled check or bank statement.  Once I have been able to confirm payment I will be able to request a prepaid shipping label so you may return the items for a check refund.  As the check will be mailed please also confirm your mailing address.  You may contact me directly at [redacted] with any additional concerns or information I am unaware of.

Thank you for your assistance and patience while we resolve this concern.

Good Morning [redacted]:Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.I have...

reviewed the complaint in regards to order #[redacted] and see we requested a partial refund of $13.91 for the shipping charges to the [redacted] card ending #[redacted].  I have requested a refund for the remaining total of $51.77 as of 01/02/13.  Please allow 7-10 business days for this to reflect back to your card.Please contact me directly at [redacted] if you receive any further issues with this refund.Thank you for your patience while resolving this matter.

Good Morning [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business. 

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I have reviewed the complaint and found our Compliance Liaison has requested a Payment Voucher so we may issue you a check refund on 03/24/14.  Please see attached scan of request.  Please allow 7-10 days for process from our Finance team plus shipping time sent [redacted].  Please contact me directly at [redacted]@OrigamiOwl.com with any additional questions you may have.  I will also follow up within one week to confirm check has been issued.

Thank you for your patience while we resolve this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint at this time.  For your reference, details of the offer I reviewed appear below.

[I will accept once Origami Owl has responded to the private email I sent Lauren.]

Regards,

Good Morning [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.   I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint for order #[redacted] and confirmed with our Returns Department the order was received on 01/31/14.  Again I apologize for the delay in refund.  Due to the time frame of the return we are unable to process a refund back to the card used.  Please contact me directly at [redacted]@OrigamiOwl.com with confirmation of your shipping address so we may issue you a check refund.

Thank you for your assistance and patience in resolving this matter.

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint and requested our Shipping Specialist to place a tracer and claim on each order that was not received.  I have also requested our Compliance Liaison to place new orders with rush shipping for #[redacted], #[redacted], #[redacted], #[redacted], #[redacted], #[redacted].  I will follow up with you via email at [redacted] with updated order information as soon as it becomes available.  I will be able to also assist you with a refund for the shipping costs for each order, however I found that most orders were paid for by the Designer.  I may request for the shipping charges to be refunded back to the card on file (hers) and may work with both the Designer and yourself to assist with the refunds.  I can also request a check refund sent to each customer.  If so please provide me proof of payment via cancelled check or bank statements along with each customers contact information (name, address and number).

You may contact me directly at [redacted] with any additional questions or concerns.  Thank you for your assistance and patience while resolving this matter.

Good Evening [redacted]:

Thank you for bringing this to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

I...

have reviewed the complaint for Party #[redacted] and I was unable to locate your order number.  I reviewed all orders and was unable to locate an order with a total of $325.42 as well.  If you could please email me directly at [redacted]@[redacted].com with your proof of payment via bank statement or cancelled check I will be able to assist you further.

Thank you for your assistance and patience while I address this concern.

Dear Revdex.com,
Please note that we have reached out to [redacted] on this matter and are awaiting her response to make sure all has been taken care of.  Thank you.
Best,

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 31, 2015, our customer entered into a Cancel Anytime Lease Contract with DriveTime when she leased a 2005 Ford Freestar. The lease also came...

with a Life of Lease Warranty. Attached you will find the Cancel Anytime Lease Contract and Life of Lease Warranty for your reference.On February 6, 2015, our customer called in regards to not having a vehicle while her vehicle was in the repair facility. Lease contracts do not come with any type of rental assistance; however, as a one-time exception, we offered rental reimbursement of up to $25.99 per day during the time the vehicle was in the repair facility.On February 7, 2015, our customer called in regarding the rental reimbursement. She advised that she could not afford to pay for the rental up front. We advised that we could assist her by providing a per diem account credit of $72.73 for the five days the vehicle was in the repair facility. We also credited the account $75.00 for the tow our customer paid for out of pocket.On February 20, 2015, our customer informed us that the vehicle was not starting and had to go back to the repair facility.On February 23, 2015, our customer informed us that the vehicle was still in the repair facility and a diagnostic was being conducted. We advised that once the diagnosis was called into [redacted], we would review for possible assistance. We advised that a per diem account credit could be offered.On February 26, 2015, our customer called in regarding the additional per diem credit. However, the repair facility was still waiting on the radio part to arrive. Our customer resumed possession of the vehicle until the part arrived. We decided to wait until all of the repairs were completed before submitting for the last credit.At this time, the per diem credits are the only assistance we have available to our customer. Once the remaining repair is completed on the vehicle, we will submit for the final credit to the account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the experience you have received.  I would like to assist you with this matter in an efficient and timely manner.  I have...

reviewed the complaint and requested a prepaid shipping label sent to your email address, [redacted]  You will receive this email confirmation from FedEx within the next 24 to 48 hours containing the label.  Please be advised, the shipping label will expire in 7 calendar days.  If you do not see the email in your inbox, please check your SPAM folder.  With this shipping label, please return the item(s) to The Nest.  Please confirm via email to myself, [redacted] so I may track your package.  Once confirmed I will be able to request assistance with your replacement items.  

Should you have any questions, please don't hesitate to contact me directly at [email protected].  Thank you for your patience while I address this concern.

[redacted]| Career & Guideline Support Coordinator

Origami Owl®

Phone 888.491.0331 | Fax 480.899.9707

E-mail [email protected]

Website origamiowl.com

CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you

are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have forwarded to [redacted] a copy of my registration confirmation.  This issue remains unresolved.

Regards,

Good Afternoon [redacted]:Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.  I...

have reviewed the complaint and I apologize for the misinformation you received by our Designer Care team.  Our Compliance Team needs the proper documentation and confirmation to cancel a Designers ID and profile with Origami Owl.  I have attached the form for your convenience.  Please contact me directly at [redacted] with the attached form completed so I may assist you further. Thank you for your assistance and patience while resolving this matter.

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our...

business.

I have reviewed the complaint and I am requesting additional information.  If you could please email me directly at [redacted]@OrigamiOwl.com with your order number and Designer's name who assist you so I may look up your order information.  Once confirmed I will be able to assist you further.

Thank you for your assistance and patience while resolving this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This resolution does not guarantee that I will have the item I ordered in time for Christmas.  In addition, if the pre-paid postage label that is to be mailed to me requires me to print it, that is another issue, as I do not even own a printer.

Once again, this is the company's issue for sending me the incorrect item.  I am being extremely inconvenienced in dealing with all of this.  I have now wasted well over an hour on this issue, considering I was on the phone with Customer Service for over one hour last evening.

I am requesting the correct charm ASAP, as well as a partial refund for this inconvenience.  Neither of those were fully addressed in the company's Revdex.com reply. 

Regards,

Good Morning [redacted]:

Thank you for bringing this issue to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint and have requested a prepaid label sent to [redacted].  Please allow 24-48 hours to receive this label.  I will also follow up with you to confirm label has been received.  Once items have been returned please contact me directly at [redacted] so I may track your return.  Please also confirm via email the Description and SKU # of the silver items you request to exchange plus an additional 4 charms of your choice for the inconvenience.

Thank you for your assistance while resolving this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you [redacted]. I received an unrelated email from [redacted] at Origami Owl regarding the processing time for my order. However, my dissatisfaction is not with the time it takes to process and customize orders, but rather the false advertising and miscommunication about the free gift bracelet sets directly from their Origami Owl consultants. I hope that this is clear to the company. Thank you again for forwarding these order numbers on my behalf.  I just hope they are not brushing aside my complaint. Sincerely, [redacted]
Regards,

I just wanted to follow up with you today regarding Revdex.com Complaint #[redacted] for [redacted].  I have been advised the ticket transfer has been processed by the appropriate department.  I have also been informed this was not addressed due Origami Owl being unable to locate any information as the Designer [redacted] inputting her last name incorrectly into the system.  Her last name is spelled “[redacted]” and it was entered into our system as “[redacted]”.

 

Please let me know if you need any further information so we may consider this issue as resolved.

 

Thank you for your assistance.

 

[redacted]| Compliance Coordinator

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and timely...

manner.  I have reviewed the complaint and I am requesting additional information.  We have been made aware you have also filed a [redacted] Complaint in regards to this concern and were working to a resolution.  As stated in the [redacted] Complaint response, we have assisted with refunding your order due to the inconvenience, refund order #[redacted] to the card used.  Please allow 3-5 business days for this posting to reflect back to the card.We hope this clarifies your concern.Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you arehereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted]@[redacted].[redacted] with pictures of your defective locket.I was able to pull of the following information regarding each order.  If you could please confirm the items listed below along with your shipping address so we may assist you further.QTY - SKU # - ITEM DESCRIPTION - 1 - [redacted] - Mustache Charm - 1 - [redacted] - Silver Daughter Heart Charm - 1 - [redacted] - Artist's Palette Charm - 1 - [redacted] - Double Scoop Ice Cream Cone Charm - 1 - [redacted] - Medium Silver Living Locket with [redacted]s - 1 - [redacted] - Headphones CharmThank you for your assistance in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted].Origami Owl®CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you arehereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.