Origami Owl

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

 

 i did receive merchandise on Dec 13. this complaint ios resolved, however, company sent email stating do no use www.origami owl.com.

If this is not correct web mail address, it should be removed. They said this site is not monitored. Also, someone should answer their phone and complaints would not be placed.

Thanks for responding so prompltly.

Good Morning [redacted]:Thank you for your email. If you could please review the attached information provided. Upon enrolled of your Independent Designer account, all Designers agree to our Policies and Procedures. We have provided you with a copy of our policy regarding the return of inventory. As most of the items from your stock are not considered refundable, we will be able to accept the items for a refund. We have provided you with a list of the items received along with a list of the retired items we are willing to accept for a refund. Please review and confirm if you wish to continue with the return of the retired items. If you wish to continue with this return, please advise so we may assist with another prepaid shipping label to assist with your return. Once received, we will be able to further proceed with refunding the approved retired items.We appreciate your assistance in resolving this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with your original order information so I may further look into this concern.  I have also reached out to the Designer to request additional clarification.Thank you for your assistance and attention in resolving this matter.Have a blessed day!Career & Guideline Support Team

[redacted].Origami Owl®Phone ###-###-#### | Fax ###-###-####E-mail [redacted]Website [redacted]CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly with your order number and proof of purchase either by bank statement, cancelled check etc. so I may further look into this concern.Thank you for your assistance and attention in resolving this concern.  Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

Good Afternoon Lori:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to assist with addressing your concerns in an efficient and timely manner.  Our Compliance Team will reach out to our Designer to remind her of our Policies and...

Procedures (P&Ps).  We have also forwarded your contact information over to our Compliance Liaison to assist you with placing your order for your brother's wife. We wish your brother the best and thank him for his hard work! Compliance DepartmentOrigami Owl®

Good Morning [redacted]:

Thank you for the additional information.  We can place an order for your replacement items.  Please send your confirmation of your address to [redacted]@OrigamiOwl.com so we may assist you further.

Thank you for your patience in...

resolving this matter.

Good Afternoon [redacted],

Your complaint was forwarded to my attention for review. I do not see any records in our system pertaining to a request for an [redacted]. I did however note that you called well within the timeframe stipulated by our refund policy. I am going to request that our...

Designer Care team send you the [redacted] shipping label you requested. It will be emailed to [redacted]

I do not know where the communication breakdown occurred, but assure you that we will follow up to ensure that this issue is resolved as quickly as possible.

Should you need any additional assistance, please don't hesitate to reach out to me.

Thank you,

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint and I am requesting additional clarification.  I have reached out to our Designer [redacted] for additional assistance.  If you could please contact me directly at [redacted]@OrigamiOwl.com with a screen shot or bank statement of the double charges so I may assist you further.  Once confirmed I will be able to request a refund from our Finance Department.  

Thank you for your assistance in resolving this matter.

Good Evening [redacted]:Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.I have...

reviewed the complaint for order #[redacted] and found we sent a return shipping label to your email on 01/06/14 with return tracking number #[redacted] which by [redacted] and our records was never used.  Once a label is created it has a 7 day lifetime before it expires.  I have confirmed with our Shipping Department this is the only label we have sent as well to your address.  If you could please send me the original return shipping label request emails to [redacted] along with any additional information you may have regarding this concern so I may look into this and assist you further.Thank you for your assistance in resolving this matter.

Good Afternoon [redacted]:

Thank you for bringing this matter to our attention.  On behalf of Origami Owl, I would like to sincerely apologize for the recent experience with our company.  I can assure you we are working diligently to improve all aspects of our business.

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I have reviewed the complaint for and I am requested additional clarification.  Can you please email me directly at [redacted] with your order number and proof of payment and I will be able to assist you further.  If you could also please forward the communication between you and our Designer.  I have also reached out to our Designer [redacted] for additional clarification.

Thank you for your assistance and patience in resolving this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Shannon C[redacted]

Good Afternoon Ms. [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  As you can view from the attached screen shots provided we searched orders within the last 60 days and previously and were unable to locate an order #[redacted].  If you could please contact me directly at [redacted] with your Designer's name and ID number along with any additional information you may have.  I did view on the complaint you stated you paid cash, as we would be unable to verify a transaction processed, please provide me with any texts, emails, [redacted] messages, etc to support this concern.Thank you for your assistance and patience while resolving this concern.Career & Guideline Support Team[redacted]Origami Owl®Phone [redacted] | Fax [redacted]E-mail [redacted]Website [redacted]CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, youare hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Oh man where do I start. I have filed an claim once before on February 20. 2014 and the case number is [redacted]. They then told you that they were going to resolve this matter as they did not. I emailed the lady to handle this claim on 2/21/14 and on 3/10/14 she has not tried to fix this matter in any way. I ordered this necklace for an breast cancer survivor who is an wonderful Godmother to my children. I am so outraged at how she has never received the locket I ordered from this company and it was ordered on December 15. 2013. I will never ever order from this company again as they never took the time to even resolve this issue with me even if the merchandise is not being sent. I am now out of $60 some dollars and still have no locket necklace as this was an Christmas Gift. This is now going on 5 months and there is no sense in it!At this point I want the full refund and to never hear about this company ever again!!!!!!!!!!!!!!!!!!!!!!!!!!!

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] [redacted]

Dear Revdex.com,
We have reached out to Ms. C[redacted] regarding her order in hopes to resolve the issue.  Thank you.
Sincerely,Robert A[redacted]

Good Afternoon [redacted]:Thank you for bringing this concern to our attention.  On behalf of Origami Owl, I would like to sincerely empathize for the recent experience you are currently dealing with.  I would like to assist you with this matter in an efficient and...

timely manner.  I have reviewed the complaint and I am requesting additional information.  If you could please contact me directly at [redacted] with your original order number so I may further look into this concern.  Thank you for your assistance and attention in resolving this matter.  Have a blessed day!Career & Guideline Support TeamLauren B.Origami Owl®Phone ###-###-#### | Fax ###-###-####CONFIDENTIALITY NOTE: The information contained in this email (which includes all attachments) is confidential information of Origami Owl, L.L.C, and intended only for the use of the addresses named above.  If you are not the intended recipient, you are hereby notified that any viewing, dissemination, distribution, or copying of this email is strictly prohibited.  If you have received this email in error, please immediately contact the sender and delete the original message.

Good Morning [redacted]:We truly apologize for this error.  The voucher request was some how lost in processing.  This is my error and I apologize again for the delay.  I have submitted a second request to our Finance Team who will process your check the beginning of next week and will be cut out on Friday.  I will follow up with you on Thursday 04/16/15 to confirm your check has been processed.Thank you again for your patience while we address this concern.Have a blessed day!Career & Guideline Support Team[redacted]Origami Owl®

I have reviewed the response made by the business in reference to complaint ID [redacted].  The complaint has been resolved.  The money was credited back to my account.  No further action needed.  Thank you!

Regards,

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,