Omni Hotels (Corporate Office)

Horrible treatment of my employ0ee who contracted bug bites
Two of my employees stayed at this property for a recent business trip. After spending the first night in the hotel, one of my employees woke up covered in bug bites- from the top of her head to the bottom of her feet. The bites were itchy and painful. She actually had to purchase new clothing- long sleeved shirts- to cover the bites on her arms as she attended the convention and achieved her business objectives for the trip. She reported the incident to the Operations Manager, and asked the room to be tested for bed bugs and asked to change rooms. She was moved to another room, and the hotel filed the attached report which unusually had a 1 minute duration. She did have a medical examination, and the diagnosis was scabies mites. She had never exhibited these symptoms before.

In my employee's interactions with he Operations Manager, my employee never once received an apology or acceptance of responsibility or offered any sort of recompense. In fact, the Operations Manager seemed to imply that my employee was not being truthful and that the bites were her own fault.

Upon learning of this incident, I contacted the office of the Chief HR Officer at Omni's Dallas Headquarters. I spoke to her Assistant Director, who was polite and took down my information. I then emailed a written complaint to the Chief HR Officer, copying the Assistant Director, as well as the CEO of the company. A few hours later, the General Manager of the New Orleans hotel called me. Instead of apologizing or asking to hear the story or offering any recompense, he took a very accusatory and hostile tone with me. He insisted that my employee could not have contracted bug bites at a hotel and very condescendingly asked me if I had medical knowledge of scabies mites. It was a very argumentative conversation that ended with me hanging up on him,

I travel frequently for business and leisure and have always trusted the Omni brand. After this experience, I will never stay at an Omni property again. Truly horrible!

I had a terrible experience at the Championgate resort on March 25th 2018. I wanted a specific room type that has a door separating the bedroom from the living area. It was essential to my family. I called the hotel at lease twice specifically asking if such a door exists in the sunset lodge room type. Each time I was assured that yes there is a door. Upon my arrival at the hotel on the 25th, I was shocked to find out there is NO door separating the bedroom from the living area. As a result, I suffered from significant insomnia and was not able to sleep at all. The Omni championgate hotel refused to assign me to a room type that has a separate bedroom or a connecting room without an additional charge. I was unwilling to incur extra charge and I felt it was the hotel's responsibility to make things right for me, as it provided me with misleading and deceptive information. I was forced to move to another hotel which is far from Omni hotel where my conference is. As a result I needed to drive to my conference. I had made all family transportation plans based on that we would be staying at the Omni hotel. We only had one car. The unexpected need for me to use a car greatly messed up our family's transportation plan. It consumed lots of extra time and caused tons of inconveniences.

I talked to Daniel the hotel manager about the possibility of reimbursing for the additional transportation need. But he resided to do that.

I request Omni to compensate me for the extremely bad experience.

I had a terrible experience at the Championgate resort on March 25th 2018. I wanted a specific room type that has a door separating the bedroom from the living area. It was essential to my family. I called the hotel at lease twice specifically asking if such a door exists in the sunset lodge room type. Each time I was assured that yes there is a door. Upon my arrival at the hotel on the 25th, I was shocked to find out there is NO door separating the bedroom from the living area. As a result, I suffered from significant insomnia and was not able to sleep at all. The Omni championgate hotel refused to assign me to a room type that has a separate bedroom or a connecting room without an additional charge. I was unwilling to incur extra charge and I felt it was the hotel's responsibility to make things right for me, as it provided me with misleading and deceptive information. I was forced to move to another hotel which is far from Omni hotel where my conference is. As a result I needed to drive to my conference. I had made all family transportation plans based on that we would be staying at the Omni hotel. We only had one car. The unexpected need for me to use a car greatly messed up our family's transportation plan. It consumed lots of extra time and caused tons of inconveniences.

I talked to Daniel the hotel manager about the possibility of reimbursing for the additional transportation need. But he resided to do that.

I request Omni to compensate me for the extremely bad experience.

Poor service. Uncomfortable living.
Greetings,
I stayed at Omni Los Angeles Hotel at California Plaza for 6 nights and my stay was awful. I wish to share my experiences.
Day 1: I checked in around 6-7 PM. The outer look of hotel looks pretty, but inside the corridors, I saw dents and scratches. I had a large room with 2 queen beds. There was no refrigerator or microwave. I needed one microwave. The microwave was provided to me for additional $25 charge. When it came, the size was so small that it could not take a small bottle of milk for my baby. It was a mini microwave, which you can buy anywhere for same price range.
Day 2: I went for shower. There was no water pressure. It took me almost 30 minutes to take soap off me. I called front desk, they sent a plumber who fixed the shower in 20-30 minutes.
In the evening, there was no water in my room. I requested water and asked them if they can leave water every day. The front desk said, I need to call every day. I called almost every day for water.
Even there were no coffee stirrers. I also called them for these.
Day 3: I requested room delivery for two orange juices and 1 bagel. They left outside is coffee and one bagel. I called them back. This guy came with one juice after some time and then he brought 2nd juice.

Day 5: Again, I requested room delivery for two orange juices and 1 bagel for X:XX- X:XX AM. They delivered one juice and one bagel around 8:30 AM. I asked this guy that we ordered two juices, and then he brought 2nd juice almost after 15 minutes. In between, I called the front desk and asked for manager. The person said, that manager will call back in 15 minutes. I waited in room, and no one called me for next one hour. I called them back multiple times, and then finally got hold of manager Mia. I provided her my feedback and informed her that I do not expect such a long hold to talk to manager. At the end of day, she sent one apology notes and some snacks. Well, Ms. Mia, should have asked me. My family do not eat any meat. Thank you though.
In the evening, I was picking my wife at front, who was just standing at the gate. This person came to me and asked to move my car within a second. I said, my wife is just at the door, and there is no car behind me, so I'm not blocking any one. Then, he started mumbling that, I should learn how to park in others property. Ahh, I paid almost $2000 at this property. Asked for a manager and he said, he is manager (Jose Roman). Well, if manager act like this, then what else I can expect from other staff.
At last, I want to say that things happen, and I understand. Only reason people come to high rated hotels and pay high prices so that they do not need to face any hassle. They do not need to make calls to fix shower. You can not make mistake in room delivery every day, and then let wait a customer for 30 an hour to get 2nd half of room deliver. The Omni Los Angeles Hotel at California Plaza didn't stand up to my expectation.
I wish cooperate office take note of this and make appropriate changes.

Poor service. Uncomfortable living.
Greetings,
I stayed at Omni Los Angeles Hotel at California Plaza for 6 nights and my stay was awful. I wish to share my experiences.
Day 1: I checked in around 6-7 PM. The outer look of hotel looks pretty, but inside the corridors, I saw dents and scratches. I had a large room with 2 queen beds. There was no refrigerator or microwave. I needed one microwave. The microwave was provided to me for additional $25 charge. When it came, the size was so small that it could not take a small bottle of milk for my baby. It was a mini microwave, which you can buy anywhere for same price range.
Day 2: I went for shower. There was no water pressure. It took me almost 30 minutes to take soap off me. I called front desk, they sent a plumber who fixed the shower in 20-30 minutes.
In the evening, there was no water in my room. I requested water and asked them if they can leave water every day. The front desk said, I need to call every day. I called almost every day for water.
Even there were no coffee stirrers. I also called them for these.
Day 3: I requested room delivery for two orange juices and 1 bagel. They left outside is coffee and one bagel. I called them back. This guy came with one juice after some time and then he brought 2nd juice.

Day 5: Again, I requested room delivery for two orange juices and 1 bagel for X:XX- X:XX AM. They delivered one juice and one bagel around 8:30 AM. I asked this guy that we ordered two juices, and then he brought 2nd juice almost after 15 minutes. In between, I called the front desk and asked for manager. The person said, that manager will call back in 15 minutes. I waited in room, and no one called me for next one hour. I called them back multiple times, and then finally got hold of manager Mia. I provided her my feedback and informed her that I do not expect such a long hold to talk to manager. At the end of day, she sent one apology notes and some snacks. Well, Ms. Mia, should have asked me. My family do not eat any meat. Thank you though.
In the evening, I was picking my wife at front, who was just standing at the gate. This person came to me and asked to move my car within a second. I said, my wife is just at the door, and there is no car behind me, so I'm not blocking any one. Then, he started mumbling that, I should learn how to park in others property. Ahh, I paid almost $2000 at this property. Asked for a manager and he said, he is manager (Jose Roman). Well, if manager act like this, then what else I can expect from other staff.
At last, I want to say that things happen, and I understand. Only reason people come to high rated hotels and pay high prices so that they do not need to face any hassle. They do not need to make calls to fix shower. You can not make mistake in room delivery every day, and then let wait a customer for 30 an hour to get 2nd half of room deliver. The Omni Los Angeles Hotel at California Plaza didn't stand up to my expectation.
I wish cooperate office take note of this and make appropriate changes.

We recently had a little break and decided to choose Omni at Hilton Head. It's a wonderful resort and we had a great time. Unfortunately, we had a family emergency that came up and we needed to leave a couple days before our reservation was suppose to end. But the staff were super nice and understanding, and checked us out without any fees or anything. I can't thank Omni enough for being so understanding and working with us. I will definitely be staying with them in the future!

We recently had a little break and decided to choose Omni at Hilton Head. It's a wonderful resort and we had a great time. Unfortunately, we had a family emergency that came up and we needed to leave a couple days before our reservation was suppose to end. But the staff were super nice and understanding, and checked us out without any fees or anything. I can't thank Omni enough for being so understanding and working with us. I will definitely be staying with them in the future!

Our room key did not work when we arrived. My wife and I sat outside of the room and were unable to use the room for 2 hours.
My wife and I reserved a room at the Omni Shoreham hotel in Washington D.C. for Saturday, February 17th. My sister-in-law had agreed to watch our children and it was the first time in years that we have had a night away. My wife is pregnant and this was going to be our only time together alone before the baby is born. After we checked into the hotel and went up to our room (Room 750), we realized that the key was not working. I went down to lobby and they said that it could just be a faulty key and gave me another set and when that one also did not work, I went down to the lobby again and they said that security was going to head up to let us into the room and that it was probably a faulty battery. During my three trips down to the lobby, my pregnant wife was made to sit outside our room on the floor. After Security arrived and confirmed that the room battery was dead and called engineering, instead of the hotel giving us another room, they told us to wait. My wife and I went downstairs to get coffee and waited 15 minutes before coming back to our room. Once we arrived, the room would not open again so security had to come back to the room and called engineering again. We noticed, however, that there was a card inside the room that stated that the battery was replaced but that clearly was not the case. We called down to the lobby again and finally were connected to the front desk manager, Omar, but he would not change our room. As I mentioned, my wife and I had one night away from our children and had been waiting to get dressed for dinner. We had to wait in the room for another hour while engineering came and attempted to fix the door for a second time. During this time period, we had security and engineering coming in and out of the room so we were unable to get ready for our dinner reservations.After they were unsuccessful in fixing the door, Omar finally agreed to "upgrade" our room to a premiere king room and to bring up a cheese and fruit plate. However, We had reserved a premiere king room so that was not an upgrade and the cheese plate that was promised never arrived. During this time period, Omar kept insisting on giving us alcohol vouchers even though he was well aware that my wife was pregnant and I did not want to drink prior to getting ready for dinner. All told, we had spent two and a half hours going back and forth before we were finally able to get into our new room. We were undoubtedly late for our dinner reservations and it put quite a damper on the rest of the evening because we had to rush through dinner in order to make it to the National Theater in time for the play we had tickets for. Since this time, I had called the hotel and the Omni corporate office multiple times and have been told on multiple occasions that a general manager or director would call me back. I have spoken to the hotel front desk manager Omar along with McKenzie at the corporate office but have not received the call back. I spent $185 on this room partly to have the experience of staying in a nice resort in the city but instead were treated to horrible customer service and a rude hotel manager who lied to us when he told us he would bring us a fruit and cheese plate

Our room key did not work when we arrived. My wife and I sat outside of the room and were unable to use the room for 2 hours.
My wife and I reserved a room at the Omni Shoreham hotel in Washington D.C. for Saturday, February 17th. My sister-in-law had agreed to watch our children and it was the first time in years that we have had a night away. My wife is pregnant and this was going to be our only time together alone before the baby is born. After we checked into the hotel and went up to our room (Room 750), we realized that the key was not working. I went down to lobby and they said that it could just be a faulty key and gave me another set and when that one also did not work, I went down to the lobby again and they said that security was going to head up to let us into the room and that it was probably a faulty battery. During my three trips down to the lobby, my pregnant wife was made to sit outside our room on the floor. After Security arrived and confirmed that the room battery was dead and called engineering, instead of the hotel giving us another room, they told us to wait. My wife and I went downstairs to get coffee and waited 15 minutes before coming back to our room. Once we arrived, the room would not open again so security had to come back to the room and called engineering again. We noticed, however, that there was a card inside the room that stated that the battery was replaced but that clearly was not the case. We called down to the lobby again and finally were connected to the front desk manager, Omar, but he would not change our room. As I mentioned, my wife and I had one night away from our children and had been waiting to get dressed for dinner. We had to wait in the room for another hour while engineering came and attempted to fix the door for a second time. During this time period, we had security and engineering coming in and out of the room so we were unable to get ready for our dinner reservations.After they were unsuccessful in fixing the door, Omar finally agreed to "upgrade" our room to a premiere king room and to bring up a cheese and fruit plate. However, We had reserved a premiere king room so that was not an upgrade and the cheese plate that was promised never arrived. During this time period, Omar kept insisting on giving us alcohol vouchers even though he was well aware that my wife was pregnant and I did not want to drink prior to getting ready for dinner. All told, we had spent two and a half hours going back and forth before we were finally able to get into our new room. We were undoubtedly late for our dinner reservations and it put quite a damper on the rest of the evening because we had to rush through dinner in order to make it to the National Theater in time for the play we had tickets for. Since this time, I had called the hotel and the Omni corporate office multiple times and have been told on multiple occasions that a general manager or director would call me back. I have spoken to the hotel front desk manager Omar along with McKenzie at the corporate office but have not received the call back. I spent $185 on this room partly to have the experience of staying in a nice resort in the city but instead were treated to horrible customer service and a rude hotel manager who lied to us when he told us he would bring us a fruit and cheese plate

Identity theft and misuse of personal information.
Initially I was contacted by *** via email on August 16, 2017 advising of my upcoming stay at Omni Frisco hotel. I then contacted *** to express concern about my personal information and identity being used. Mrs. advise that she would look into the matter and attempt to resolve my concern. Later that day she contacted me via phone and additionally sent an email advising the Omni hotel staff had mixup my identity with someone else when the booked the room and she would ensured my information was no longer being used. Since then I've continued to receive emails advising someone else able and allowed to use my personal information and identity continuously on August 30, August 31, September 1, September 2, and September 3. Then I received another email advising once again that the Omni Hotel staff was using my personal information and identity to once again make another reservation for someone else and received a email from *** using my personal information and identity to book a stay. When I logged on to my account there was a reservation with the confirmation number XXXXXXXXXXX in my profile that I DID NOT make. Since creating a membership awards account with Omni Hotels, it has been a nightmare!! I've called, I've sent emails and now I am filing a complaint with the Revdex.com to address the concern of my personal information and identity being used twice to book hotel rooms. I expect the use of my information to stop immediately!! If it does not stop I will pursue legal action and contact the media to advise Omni hotels does not value their customers privacy or personal information. It is a out right shame to be made to feel compromised by being an Omni customer.

Identity theft and misuse of personal information.
Initially I was contacted by *** via email on August 16, 2017 advising of my upcoming stay at Omni Frisco hotel. I then contacted *** to express concern about my personal information and identity being used. Mrs. advise that she would look into the matter and attempt to resolve my concern. Later that day she contacted me via phone and additionally sent an email advising the Omni hotel staff had mixup my identity with someone else when the booked the room and she would ensured my information was no longer being used. Since then I've continued to receive emails advising someone else able and allowed to use my personal information and identity continuously on August 30, August 31, September 1, September 2, and September 3. Then I received another email advising once again that the Omni Hotel staff was using my personal information and identity to once again make another reservation for someone else and received a email from *** using my personal information and identity to book a stay. When I logged on to my account there was a reservation with the confirmation number XXXXXXXXXXX in my profile that I DID NOT make. Since creating a membership awards account with Omni Hotels, it has been a nightmare!! I've called, I've sent emails and now I am filing a complaint with the Revdex.com to address the concern of my personal information and identity being used twice to book hotel rooms. I expect the use of my information to stop immediately!! If it does not stop I will pursue legal action and contact the media to advise Omni hotels does not value their customers privacy or personal information. It is a out right shame to be made to feel compromised by being an Omni customer.

Service and quality of rooms has kinda fallen over the years.
This hotel has been a family favorite for about 15 years. But my last stay was kinda poor. I've recommended it to a lot of people and had visiting relatives stay there. But my last trip in town I had a bunch of problems. The place is beautiful and the staff are great as usual.

First we did was check in and late that night really loud bathroom noises woke us up. I had service come and fix it and there was a lot of running water noises so somebody just turned the water off on the toilet. Then when you try to use it all this pressure was backing up into the pipes and made a lot of noise. The toilet was still making some noises after that but not nearly as bad.

Then the handle on the closet just fell off. So somebody knew that was broke too and didn't report or fix it.

So I called and the front desk had me move to a room next door. They probably should have offered to send a bellhop to help me move the things for free b/c I didn't think it would be hard but there was 12 pieces of bags and a lot of stuff was taken out and all over the room too. It ended up being a lot of trips but I didn't want to pay somebody to help. I had been in town for 2 weeks and spent a lot on tips.

Then on my last day... and to make all that other stuff seem very petty and pointless... I was going down the elevator and it just started dropping. The floor # screen was stuck on 12 and I just dropped from floor 15 to 12. Then it stayed on 12 while I dropped another 2 or 3 times. It's hard to tell but it felt like I was dropping 2-3 floors at a time. I started pushing all kinds of buttons to see if I could just get off. I was really shocked and thought I might die. It's crazy b/c I was just at Tower of Terror a few days earlier and it was similar to that but just a little less intense. But tense enough to scare the *** out of me. I think the ride drops like 4 floors at a time or so. I did report it to the front desk and when I came back there was a 100 people waiting to get on the same elevator. Nobody ever said anything to me or shut it down or anything.

I reported all of these things in a survey and/or online to customer service too. I never heard from anybody so here I am here. I still love this hotel but it seems like it's aging a bit and nobody said anything to me or offered anything for all the *** that happened to us.

Service and quality of rooms has kinda fallen over the years.
This hotel has been a family favorite for about 15 years. But my last stay was kinda poor. I've recommended it to a lot of people and had visiting relatives stay there. But my last trip in town I had a bunch of problems. The place is beautiful and the staff are great as usual.

First we did was check in and late that night really loud bathroom noises woke us up. I had service come and fix it and there was a lot of running water noises so somebody just turned the water off on the toilet. Then when you try to use it all this pressure was backing up into the pipes and made a lot of noise. The toilet was still making some noises after that but not nearly as bad.

Then the handle on the closet just fell off. So somebody knew that was broke too and didn't report or fix it.

So I called and the front desk had me move to a room next door. They probably should have offered to send a bellhop to help me move the things for free b/c I didn't think it would be hard but there was 12 pieces of bags and a lot of stuff was taken out and all over the room too. It ended up being a lot of trips but I didn't want to pay somebody to help. I had been in town for 2 weeks and spent a lot on tips.

Then on my last day... and to make all that other stuff seem very petty and pointless... I was going down the elevator and it just started dropping. The floor # screen was stuck on 12 and I just dropped from floor 15 to 12. Then it stayed on 12 while I dropped another 2 or 3 times. It's hard to tell but it felt like I was dropping 2-3 floors at a time. I started pushing all kinds of buttons to see if I could just get off. I was really shocked and thought I might die. It's crazy b/c I was just at Tower of Terror a few days earlier and it was similar to that but just a little less intense. But tense enough to scare the *** out of me. I think the ride drops like 4 floors at a time or so. I did report it to the front desk and when I came back there was a 100 people waiting to get on the same elevator. Nobody ever said anything to me or shut it down or anything.

I reported all of these things in a survey and/or online to customer service too. I never heard from anybody so here I am here. I still love this hotel but it seems like it's aging a bit and nobody said anything to me or offered anything for all the *** that happened to us.

I WAS FALSELY CHARGED FOR CONSUMING ITEMS FROM THE ROOM MINI BAR.
While staying in room 1036 from June 6 thru June 7 was falsely charged $78.99 for items from the room mini bar. After requesting itemization I was told that those were in house records that could not be shared with me. After 2 days of back and forth and informing that I would be in contact with their headquarters and property owner, I was then told I would receive a refund but yet I could not return to the property ever again as if all was my fault!!

I WAS FALSELY CHARGED FOR CONSUMING ITEMS FROM THE ROOM MINI BAR.
While staying in room 1036 from June 6 thru June 7 was falsely charged $78.99 for items from the room mini bar. After requesting itemization I was told that those were in house records that could not be shared with me. After 2 days of back and forth and informing that I would be in contact with their headquarters and property owner, I was then told I would receive a refund but yet I could not return to the property ever again as if all was my fault!!

Management treated me and my wife very rudely and should very little professionalism. We received threats and insults with no cause. I travel all around the world and just haven't experienced anything like it. After staying there I read reviews and it explained a lot about this organization and their priorities. I seriously caution anyone considering staying here because they have no concern for their customers or their reputation which can put you in a very dangerous situation potential spending the night on the streets in downtown Austin. You might think that if you don't cause a problem there won't be a problem but this is not the case, you should not risk staying here if you have a concern for your safety.

I want my refund, we did not remove pillows from our hotel room.
We stayed at the Omni Corpus Christi Easter weekend, April 14th - 16th. The bill we received when we left was acceptable. After reviewing our bank account there was an additional charge of $50. I waited a few days to see if it would fall off but it did not. On April 20th, I sent an email to ***@omnihotels.com and again on April 24th. I asked for an updated bill both times. I even called the hotel 4times asking for an email of my receipt and it was "sent" but never received. I called the hotel to speak to someone in billing and was transferred to a voicemail and have never received a call back, what customer service that is! HORRIBLE!
FINALLY I received a copy of my charges on the 25th.The invoice I received #XXXXXXXXXXX actually shows a $50 charge on April 16th for Misc Income Bayfront but also a credit $50 listed right below the charge. The credit has never shown up in my account from the hotel. I have contacted my bank to dispute the $50 charge. That WAS all I was asking for.
April 30th, I received an email response from Jay *** at 7:44pm. The hotel has NOW accused my family and I of removing 4pillows, USED pillows mind you, from the hotel room thus resulting in the $50 charge. I responded to him and all the other people who were copied on the email, that this accusation is not acceptable and he and his staff are wrong. Now that the OMNI hotel has referred to my family as thieves, I want an apology and complete refund of my stay. NOT A CREDIT to stay again but a refund!
The ONMI does not get to make things up for additional charges and defame my character. My stay was $352.00 and I now want that back. We did not remove pillows, we are not thieves.