Omni Hotels (Corporate Office)

Booked a trip through expedia on line and the package included a shuttle from the airport to the hotel.
Booked a trip through expedia on line and the package included a shuttle from the airport to the hotel. We were charged $100 for the shuttle on the itenirary. Once my wife got on the shuttle she was charged an additional $24 by the shuttle company. The shuttle company doesn't take any responsibility. When I contact Omni Hotels they tell to contact Expedia. When I contact Expedia they tell me to contact Omni. So neither of those companies is taking any sort of responsibility.

After my car was damaged while under the care of the hotel valet, the Security Director intimidated me and obstructed justice. Police report filed.
My family stayed at the Omni from August X-X XXXX under my husband's name Scott ***. On August 8, we noticed that our car was badly damaged (right front). We filed a report with "Brandon" (security employee. The Director of Loss & Prevention, Peter T *** arrived as we were completing the report. Before leaving the hotel for our 4 hour drive back to Montreal Canada, I requested a copy of the incident report. I was rudely told that I was not allowed to have it. I explained that I was not comfortable leaving without some form of documentation. Peter T *** again very rudely and agessively told me that I was not allowed to have it and that the hotel insurance company would be in touch with me. I again simply asked for a photocopy of the report from "Brandon". Peter T *** aggressively told his employee "Brando" not to say another word to me. I felt shaken and upset. I was a hotel guest and furthermore, the victim of my car being damaged. I was appalled by this aggressive and unacceptable behaviour. I went to the lobby to try to get some assistance from "Matt" (guest services). Before I could even get to Matt, "Brandon" sprinted by me to cut me off. He arrived at Matt first and instructed Matt not to speak to me under Peter T ***'s orders. I was very upset and at this point, I called the local authorities. I did not feel comfortable leaving the hotel after my car was involved in an accident with no copy of a report. The local police authorities took my statement and completed a report. They told me that Peter T *** had obstructed justice by not contacting the police after an accident at the hotel and that this was not his first time. They filed the report as obstruction of justice. I have the police report should you wish to see it.

Upon returning home to Montreal the Omni insurance adjuster contacted me and after getting an assessment, they have paid for the damages. I have called the hotel guest relations and spoken to supervisor Fantasia about Peter T ***'s aggressive and intimidating behaviour towards me on Aug 8. Fantasia assured me that she would get in touch with the hotel management and promised that someone would get back to me by August 14.
I never heard back so I left a voice message for Fantasia on Aug 17.
She never responded. I also called the hotel directly and left 2 messages for the General Manager's secretary. I never heard back. I also sent an email to Josh De *** (General MAnager of the property) on Aug 20 to explain how upset I am after being treated so badly by his Director of Loss Prevention. My email has been ignored and I never heard back from anyone.
Our 3-day trip was RUINEDE by Peter T ***'s disgraceful behaviour. Furthermore, te fact that the hotel has never returned any calls or emails to apologize or at the very least given me an opportunity to discuss this unpleasant event is apalling.

I do not expect to pay for our 3-day stay, which was over $1,800USD. I hope that this matter may be resolved and would be happy to provide supporting documentation, including the official police report filed on Aug X XXXX with the Carrol Police Department (Officer *** and Sargeant

After my car was damaged while under the care of the hotel valet, the Security Director intimidated me and obstructed justice. Police report filed.
My family stayed at the Omni from August X-X XXXX under my husband's name Scott ***. On August 8, we noticed that our car was badly damaged (right front). We filed a report with "Brandon" (security employee. The Director of Loss & Prevention, Peter T *** arrived as we were completing the report. Before leaving the hotel for our 4 hour drive back to Montreal Canada, I requested a copy of the incident report. I was rudely told that I was not allowed to have it. I explained that I was not comfortable leaving without some form of documentation. Peter T *** again very rudely and agessively told me that I was not allowed to have it and that the hotel insurance company would be in touch with me. I again simply asked for a photocopy of the report from "Brandon". Peter T *** aggressively told his employee "Brando" not to say another word to me. I felt shaken and upset. I was a hotel guest and furthermore, the victim of my car being damaged. I was appalled by this aggressive and unacceptable behaviour. I went to the lobby to try to get some assistance from "Matt" (guest services). Before I could even get to Matt, "Brandon" sprinted by me to cut me off. He arrived at Matt first and instructed Matt not to speak to me under Peter T ***'s orders. I was very upset and at this point, I called the local authorities. I did not feel comfortable leaving the hotel after my car was involved in an accident with no copy of a report. The local police authorities took my statement and completed a report. They told me that Peter T *** had obstructed justice by not contacting the police after an accident at the hotel and that this was not his first time. They filed the report as obstruction of justice. I have the police report should you wish to see it.

Upon returning home to Montreal the Omni insurance adjuster contacted me and after getting an assessment, they have paid for the damages. I have called the hotel guest relations and spoken to supervisor Fantasia about Peter T ***'s aggressive and intimidating behaviour towards me on Aug 8. Fantasia assured me that she would get in touch with the hotel management and promised that someone would get back to me by August 14.
I never heard back so I left a voice message for Fantasia on Aug 17.
She never responded. I also called the hotel directly and left 2 messages for the General Manager's secretary. I never heard back. I also sent an email to Josh De *** (General MAnager of the property) on Aug 20 to explain how upset I am after being treated so badly by his Director of Loss Prevention. My email has been ignored and I never heard back from anyone.
Our 3-day trip was RUINEDE by Peter T ***'s disgraceful behaviour. Furthermore, te fact that the hotel has never returned any calls or emails to apologize or at the very least given me an opportunity to discuss this unpleasant event is apalling.

I do not expect to pay for our 3-day stay, which was over $1,800USD. I hope that this matter may be resolved and would be happy to provide supporting documentation, including the official police report filed on Aug X XXXX with the Carrol Police Department (Officer *** and Sargeant

If you are looking for poor customer service and thieves then the Omni Austin Hotel is the place for you. I booked a trip with my wife and another couple on July 13th, 2018. I booked online and called the hotel afterwards to confirm my reservation. I spoke to rep who confirmed the reservation and when we spoke about the cancellation policy, said rep did not tell me that I had 14 days to cancel the reservation or it would be nonrefundable. Unfortunately, we had to cancel the trip due to the other couples husband being accepted into the police academy. I called 40 plus days before our check in date and 16 days after the initial booking date (July 29th, 2018). Even though I am an Omni rewards member, both corporate and the Omni Austin Hotel cancelled my reservation without a refund (this is after talking to the Omni Austin Hotel, Corporate AND the accounting apartment who all just gave me a runaround/kept transferring my call). I WILL never stay at an Omni Hotel again and I will be sure to tell colleagues for when they travel for business or pleasure. If I could give the Omni 0 stars, I would.

If you are looking for poor customer service and thieves then the Omni Austin Hotel is the place for you. I booked a trip with my wife and another couple on July 13th, 2018. I booked online and called the hotel afterwards to confirm my reservation. I spoke to rep who confirmed the reservation and when we spoke about the cancellation policy, said rep did not tell me that I had 14 days to cancel the reservation or it would be nonrefundable. Unfortunately, we had to cancel the trip due to the other couples husband being accepted into the police academy. I called 40 plus days before our check in date and 16 days after the initial booking date (July 29th, 2018). Even though I am an Omni rewards member, both corporate and the Omni Austin Hotel cancelled my reservation without a refund (this is after talking to the Omni Austin Hotel, Corporate AND the accounting apartment who all just gave me a runaround/kept transferring my call). I WILL never stay at an Omni Hotel again and I will be sure to tell colleagues for when they travel for business or pleasure. If I could give the Omni 0 stars, I would.

I recently booked a reservation at The Villas of Plantation Island in Fernandina Beach FL. Unfortunally I have to say that was a terrible experience as far the customer services and treatment as a guess.The booking was made trough an application called Groupon that I have in my personal phone. I stay with my family three nights, July 23,24 and 25 this current year. I had to booked each night separately and each time trough Groupon.The purpose of this get away was to enjoy the time with our family who came from South Florida to visit.The first impression I have when we check in was that they did not took the time to explain the direction to get to the villa, no instructions as far parking or internet password since was free Wi-Fi or any of the amenities that the hotel offered, I have to mention this because waiting in line to check-In I observed how they took care of the other guesses and when it was my turn the recaptioned just handle the room keys and the map for me to figured out. I have to go outside and ask for directions to one of the valet parking guys to understand the map. Same night I have to call twice to get some sheets for the sofa bed. The second day was the main incident when we were ignored at the beach side of the restaurant and waited for more than 30 minutes to be sited and one of the staff make raises comments about us making my daughter cry.The 3rd day we were transfer to a villa that had a bad odor and the air conditioned vents were extremely dirty, I called them to complain and after made comments about me not paying the full price because the discount with Groupon they finally transfer us to an other villa.the last morning there we called the transfer who took 45 minutes to pick us up and even one of the house keeper called twice when she saw that we were there for long time with a 3 months baby getting attacked for mosquitos and finally we have to run to our car and keep waiting because I couldn't used my own car to check out because there is not parking at front.
Product_Or_Service: Hotel Reservation

I recently booked a reservation at The Villas of Plantation Island in Fernandina Beach FL. Unfortunally I have to say that was a terrible experience as far the customer services and treatment as a guess.The booking was made trough an application called Groupon that I have in my personal phone. I stay with my family three nights, July 23,24 and 25 this current year. I had to booked each night separately and each time trough Groupon.The purpose of this get away was to enjoy the time with our family who came from South Florida to visit.The first impression I have when we check in was that they did not took the time to explain the direction to get to the villa, no instructions as far parking or internet password since was free Wi-Fi or any of the amenities that the hotel offered, I have to mention this because waiting in line to check-In I observed how they took care of the other guesses and when it was my turn the recaptioned just handle the room keys and the map for me to figured out. I have to go outside and ask for directions to one of the valet parking guys to understand the map. Same night I have to call twice to get some sheets for the sofa bed. The second day was the main incident when we were ignored at the beach side of the restaurant and waited for more than 30 minutes to be sited and one of the staff make raises comments about us making my daughter cry.The 3rd day we were transfer to a villa that had a bad odor and the air conditioned vents were extremely dirty, I called them to complain and after made comments about me not paying the full price because the discount with Groupon they finally transfer us to an other villa.the last morning there we called the transfer who took 45 minutes to pick us up and even one of the house keeper called twice when she saw that we were there for long time with a 3 months baby getting attacked for mosquitos and finally we have to run to our car and keep waiting because I couldn't used my own car to check out because there is not parking at front.
Product_Or_Service: Hotel Reservation

Hotel failed to follow through with certificate for a free night as compensation for a terrible incident that took place at their property.
My Husband, Daughter and I stayed at this location in 2015 with our dog. Having both the do not disturb sign on the door as well as a pet in room sign on the door I went down to the pool and my husband stayed in the room putting our daughter who was 15 months at the time down for a nap and he took a shower. he had just stepped out of the shower and was not even dressed yet when an employee of the hotel ignored the do not disturb and pet in room signs on the door and entered my room. Here he was naked in shock and awe that he had an employee of the hotel now in my room staring at him naked! Do you think they immediately left the room? No! Before the employee left she felt it necessary to inform him she was there to check the mini bar!!!! Completely horrified he got dressed and went down to the lobby to speak with hotel management about the incident. The hotel offered us a certificate for a free night as compensation for what had happen and told us that it would be mailed to our home address in 7-10 business days. It is now July 2018 and we still have not received the certificate regardless of contacting both the hotel and corporate guest relations numerous times. The last time I contacted the hotel guest relations was on 07/19/2018 in which I was informed that the hotel had changed management and I would no longer be receiving the free night. They further claimed that I waited 3 yrs before contacting them regarding the matter which was a complete lie as I have called many times regarding this matter always getting the run around and always a promise of a call back that never came.

Hotel failed to follow through with certificate for a free night as compensation for a terrible incident that took place at their property.
My Husband, Daughter and I stayed at this location in 2015 with our dog. Having both the do not disturb sign on the door as well as a pet in room sign on the door I went down to the pool and my husband stayed in the room putting our daughter who was 15 months at the time down for a nap and he took a shower. he had just stepped out of the shower and was not even dressed yet when an employee of the hotel ignored the do not disturb and pet in room signs on the door and entered my room. Here he was naked in shock and awe that he had an employee of the hotel now in my room staring at him naked! Do you think they immediately left the room? No! Before the employee left she felt it necessary to inform him she was there to check the mini bar!!!! Completely horrified he got dressed and went down to the lobby to speak with hotel management about the incident. The hotel offered us a certificate for a free night as compensation for what had happen and told us that it would be mailed to our home address in 7-10 business days. It is now July 2018 and we still have not received the certificate regardless of contacting both the hotel and corporate guest relations numerous times. The last time I contacted the hotel guest relations was on 07/19/2018 in which I was informed that the hotel had changed management and I would no longer be receiving the free night. They further claimed that I waited 3 yrs before contacting them regarding the matter which was a complete lie as I have called many times regarding this matter always getting the run around and always a promise of a call back that never came.

Charged $250 for smoking/cleaning. We did not smoke, and are non-smokers. Refuse to provide evidence, refuse contact, refuse to refund. Theft.
Hotel claims we smoked in the room. Yet we are non-smokers. We asked them to provide evidence. They refused. They do not return calls or emails. They are refusing to show alleged evidence and are refusing to refund.
Further, I had done on online check-in which apparently did not work on their end even though I have email confirmation of it. My travel-mate got to hotel before I did and was forced to use her credit card to get checked-in. I personally did the check-out at the front desk and used my card, same as I had used to do online check-in. The hotel did not charge the card I used, but instead charged the card that was Never to be used at all.
It was the single worst stay at a hotel I have ever experienced, besides the bogus charge. Horrible service all around. Broken elevators. Bellhops, valets, concierge, front desk attendants, housekeeping - all negligent in their jobs throughout my 4, nights/5 days there. Non-working keys. Housekeeping staff not properly replenishing room each day, Front of house staff not assisting guest at door or on stairs with bicycle and negligent in informing of handicap ramp. Online check-in that confirms but apparently does not work.

Charged $250 for smoking/cleaning. We did not smoke, and are non-smokers. Refuse to provide evidence, refuse contact, refuse to refund. Theft.
Hotel claims we smoked in the room. Yet we are non-smokers. We asked them to provide evidence. They refused. They do not return calls or emails. They are refusing to show alleged evidence and are refusing to refund.
Further, I had done on online check-in which apparently did not work on their end even though I have email confirmation of it. My travel-mate got to hotel before I did and was forced to use her credit card to get checked-in. I personally did the check-out at the front desk and used my card, same as I had used to do online check-in. The hotel did not charge the card I used, but instead charged the card that was Never to be used at all.
It was the single worst stay at a hotel I have ever experienced, besides the bogus charge. Horrible service all around. Broken elevators. Bellhops, valets, concierge, front desk attendants, housekeeping - all negligent in their jobs throughout my 4, nights/5 days there. Non-working keys. Housekeeping staff not properly replenishing room each day, Front of house staff not assisting guest at door or on stairs with bicycle and negligent in informing of handicap ramp. Online check-in that confirms but apparently does not work.

I did not receive a clean/adequate room as advertised and the check in processes was significantly different than the company website indicated.
I reserved a room at the Omni Hotel at the Battery in Atlanta, Georgia for Friday June 22, 2018. I prepaid for the room and was advised check in was 3:00pm. When my daughter and I arrived at the hotel at 3:20pm a woman named Ashley looked up the reservation and then attempted to charge the credit card I gave her for incidentals for the full stay. I stopped her and explained that I already paid for the room. Instead of asking for my reservation number or even attempting to check her own information she started arguing with me. Eventually I was able to get her to check the reservation number I had and she realized she was looking at the incorrect reservation. At that point she told me my room was not ready and that it would be ready shortly.

I took my daughter to one of the hotel's restaurants and when I returned to the front desk over an hour later our room was still not ready. At that point I was told the room had just been cleaned and was waiting to be inspected. The agent (I did not get her name) said my room would be ready in 15 minutes. Over an hour passed and by then we were running late for the event we came to Atlanta to attend. I inquired about my room for a third time asking Ashley when my room would be available. She told me it would be ready in "a few minutes" and after I explained that I was told the wait would be "a few minutes" multiple times while hours passed she grudgingly gave me the key to a room.

I hurried my visibly upset daughter to the room I was given only to discover it had not been cleaned properly. There was linen on a table (I'm not sure if it was clean or dirty) a towel made up into the bed, some pillow cases in the bed, dirty foot prints on the carpet, no toiletries, and very little toilet paper. Ultimately we were kept waiting three hours, making my daughter extremely late to her event, to stay a dirty room. The hotel staff offered no explanation or apology and my attempts to communicate with the hotel chain were ignored. I paid $405 to stay in a dirty room at a hotel staffed by dismissive, short tempered and incompetent employees.

I did not receive a clean/adequate room as advertised and the check in processes was significantly different than the company website indicated.
I reserved a room at the Omni Hotel at the Battery in Atlanta, Georgia for Friday June 22, 2018. I prepaid for the room and was advised check in was 3:00pm. When my daughter and I arrived at the hotel at 3:20pm a woman named Ashley looked up the reservation and then attempted to charge the credit card I gave her for incidentals for the full stay. I stopped her and explained that I already paid for the room. Instead of asking for my reservation number or even attempting to check her own information she started arguing with me. Eventually I was able to get her to check the reservation number I had and she realized she was looking at the incorrect reservation. At that point she told me my room was not ready and that it would be ready shortly.

I took my daughter to one of the hotel's restaurants and when I returned to the front desk over an hour later our room was still not ready. At that point I was told the room had just been cleaned and was waiting to be inspected. The agent (I did not get her name) said my room would be ready in 15 minutes. Over an hour passed and by then we were running late for the event we came to Atlanta to attend. I inquired about my room for a third time asking Ashley when my room would be available. She told me it would be ready in "a few minutes" and after I explained that I was told the wait would be "a few minutes" multiple times while hours passed she grudgingly gave me the key to a room.

I hurried my visibly upset daughter to the room I was given only to discover it had not been cleaned properly. There was linen on a table (I'm not sure if it was clean or dirty) a towel made up into the bed, some pillow cases in the bed, dirty foot prints on the carpet, no toiletries, and very little toilet paper. Ultimately we were kept waiting three hours, making my daughter extremely late to her event, to stay a dirty room. The hotel staff offered no explanation or apology and my attempts to communicate with the hotel chain were ignored. I paid $405 to stay in a dirty room at a hotel staffed by dismissive, short tempered and incompetent employees.

I was not refunded a deposit one of the rooms I reserved. A room I did stay in we were double charged
On March 15th I booked a room through Expedia for my friends under the name *** and was charged $248.52. The same night my partner booked a room for us through Expedia under the name Machado and was also charged $248.52. On May 12th our friends informed us they could not make it and I cancelled my room through Expedia and it said there was no fee and the reservation was cancelled. As of this date the room has not been refunded. To make matters worse when we checked out on 6.17 my partner and I split the room cost however she was charged $348.52 and I was charged $323.75 on top of our two deposits. When arriving on Friday 6/15 I addressed the cancelled room with Kelley and he seemed very sketchy about the whole thing and left me feeling very uncomfortable as though he forgot to do something. On the ride home instead of relaxing and talking about our trip we instead had to have a lengthy and stressful conversation with Alice at the front desk who finally after quite some time saw the problem but said we should talk to the manager Jeff Tuesday. I do not want to wait until Tuesday we have been double charged and I would like my money refunded immediately. I look forward to a prompt response.

I was not refunded a deposit one of the rooms I reserved. A room I did stay in we were double charged
On March 15th I booked a room through Expedia for my friends under the name *** and was charged $248.52. The same night my partner booked a room for us through Expedia under the name Machado and was also charged $248.52. On May 12th our friends informed us they could not make it and I cancelled my room through Expedia and it said there was no fee and the reservation was cancelled. As of this date the room has not been refunded. To make matters worse when we checked out on 6.17 my partner and I split the room cost however she was charged $348.52 and I was charged $323.75 on top of our two deposits. When arriving on Friday 6/15 I addressed the cancelled room with Kelley and he seemed very sketchy about the whole thing and left me feeling very uncomfortable as though he forgot to do something. On the ride home instead of relaxing and talking about our trip we instead had to have a lengthy and stressful conversation with Alice at the front desk who finally after quite some time saw the problem but said we should talk to the manager Jeff Tuesday. I do not want to wait until Tuesday we have been double charged and I would like my money refunded immediately. I look forward to a prompt response.

I was charged for the replacement of a broken television despite neither touching it nor even turning it on.
My wife and I stayed at The Omni Parker House the night of December 27th, 2017. We were meeting family in the city to celebrate our anniversary and decided to stay in the city rather than drive home. We were very well treated during our stay. The hospitality staff was extremely welcoming, friendly, and accommodating. We had no complaint whatsoever until we were informed we had been charged $500 for the replacement of a vandalized television, one which we had not even turned on, never mind interacted with in a way that could damage it. When I contacted the billing department, they informed me that they could not refund the charge and I would have to dispute this through our credit card company. I proceeded through these channels for several months of back and forth review. The evidence they provided to the credit card company showed a receipt for the valet, a receipt for room service, and a picture of a television with picture distortion. The credit card company, thinking we were disputing the first two charges I just mentioned, ruled this was sufficient evidence and closed their investigation. When I called them to clarify that we had no intention of disputing the valet or room service charges, they realized their representative in charge of the initial interview in which I described the dispute had incorrectly entered that we were disputing the entirety of the credit charge, not just the $500 for the television. They apologized and reopened the dispute. Shortly after, I received correspondence from the credit card company that they were unable to reopen the dispute after all and I would have to continue by speaking directly the The Omni Parker House staff. I left messages with the billing department at the hotel and did not hear back for several days. I was eventually contacted by a very abrupt staff member who tersely confirmed the date and nature of the dispute and then informed me he could not help and he would have the head of security contact me. After about a week of waiting, I received a phone message from said security staff member informing me that there would be no payment forthcoming.

I am very disappointed that we were found responsible for the damage to the television and that no evidence was ever offered to support this claim. Our stay at The Omni Parker House, initially fondly remembered, is now sullied by this experience.

I was charged for the replacement of a broken television despite neither touching it nor even turning it on.
My wife and I stayed at The Omni Parker House the night of December 27th, 2017. We were meeting family in the city to celebrate our anniversary and decided to stay in the city rather than drive home. We were very well treated during our stay. The hospitality staff was extremely welcoming, friendly, and accommodating. We had no complaint whatsoever until we were informed we had been charged $500 for the replacement of a vandalized television, one which we had not even turned on, never mind interacted with in a way that could damage it. When I contacted the billing department, they informed me that they could not refund the charge and I would have to dispute this through our credit card company. I proceeded through these channels for several months of back and forth review. The evidence they provided to the credit card company showed a receipt for the valet, a receipt for room service, and a picture of a television with picture distortion. The credit card company, thinking we were disputing the first two charges I just mentioned, ruled this was sufficient evidence and closed their investigation. When I called them to clarify that we had no intention of disputing the valet or room service charges, they realized their representative in charge of the initial interview in which I described the dispute had incorrectly entered that we were disputing the entirety of the credit charge, not just the $500 for the television. They apologized and reopened the dispute. Shortly after, I received correspondence from the credit card company that they were unable to reopen the dispute after all and I would have to continue by speaking directly the The Omni Parker House staff. I left messages with the billing department at the hotel and did not hear back for several days. I was eventually contacted by a very abrupt staff member who tersely confirmed the date and nature of the dispute and then informed me he could not help and he would have the head of security contact me. After about a week of waiting, I received a phone message from said security staff member informing me that there would be no payment forthcoming.

I am very disappointed that we were found responsible for the damage to the television and that no evidence was ever offered to support this claim. Our stay at The Omni Parker House, initially fondly remembered, is now sullied by this experience.

While the hotel is nice, for sure, I did not know ahead of our stay that the pet fee was $175. The check-in representative asked her manager if the fee could be reduced since I was staying for one night and I have an 8-lb dog who sleeps in his kennel crate. She came back and said they said no but were willing to give a complimentary beverage in the morning (i.e. a soda or juice). I thought that was insulting given that I was charged an exorbitant fee which could easily have bought groceries for two weeks. There was no choice at this point in the day except for me to stay and pay it since the room was already prepaid. My husband and I have been (literally) robbed twice this year (never once before) and thanks to Omni, I feel like I got robbed a third time.

While the hotel is nice, for sure, I did not know ahead of our stay that the pet fee was $175. The check-in representative asked her manager if the fee could be reduced since I was staying for one night and I have an 8-lb dog who sleeps in his kennel crate. She came back and said they said no but were willing to give a complimentary beverage in the morning (i.e. a soda or juice). I thought that was insulting given that I was charged an exorbitant fee which could easily have bought groceries for two weeks. There was no choice at this point in the day except for me to stay and pay it since the room was already prepaid. My husband and I have been (literally) robbed twice this year (never once before) and thanks to Omni, I feel like I got robbed a third time.

Horrible treatment of my employ0ee who contracted bug bites
Two of my employees stayed at this property for a recent business trip. After spending the first night in the hotel, one of my employees woke up covered in bug bites- from the top of her head to the bottom of her feet. The bites were itchy and painful. She actually had to purchase new clothing- long sleeved shirts- to cover the bites on her arms as she attended the convention and achieved her business objectives for the trip. She reported the incident to the Operations Manager, and asked the room to be tested for bed bugs and asked to change rooms. She was moved to another room, and the hotel filed the attached report which unusually had a 1 minute duration. She did have a medical examination, and the diagnosis was scabies mites. She had never exhibited these symptoms before.

In my employee's interactions with he Operations Manager, my employee never once received an apology or acceptance of responsibility or offered any sort of recompense. In fact, the Operations Manager seemed to imply that my employee was not being truthful and that the bites were her own fault.

Upon learning of this incident, I contacted the office of the Chief HR Officer at Omni's Dallas Headquarters. I spoke to her Assistant Director, who was polite and took down my information. I then emailed a written complaint to the Chief HR Officer, copying the Assistant Director, as well as the CEO of the company. A few hours later, the General Manager of the New Orleans hotel called me. Instead of apologizing or asking to hear the story or offering any recompense, he took a very accusatory and hostile tone with me. He insisted that my employee could not have contracted bug bites at a hotel and very condescendingly asked me if I had medical knowledge of scabies mites. It was a very argumentative conversation that ended with me hanging up on him,

I travel frequently for business and leisure and have always trusted the Omni brand. After this experience, I will never stay at an Omni property again. Truly horrible!