Omni Cheer

I ordered a fit kit and when it arrived I realized it wouldn't work for our league. I returned it to them and it was delivered 04/22/2019 Our league has still not been refunded for the fit kit!
I decided to return the 2nd one I ordered because their customer service is non existent. The 2nd in was delivered yesterday May 21st and their website states 3 business days for refunds. This company has their product back and is holding $300 worth of a non profit leagues funds.
Not to mention I had called 12 times, 3 emails, and *** messages and this still isn't resolved. Save yourself the headache.

I don't think I will order from this company again. When I ordered my daughters uniforms I checked everything to be the color red. There was a clitch with the website and I got black skirts and shorts instead of the red. Also I was charged shipping when it should have been free. When I tried calling the company at 4:30pm I got answering machine stating I was calling after hours because they are only open from 5am to 5pm pacific standard time. I live in Los Angeles so I am on pacific standard time. I called before their closing time. It takes forever to get a hold of someone. You have to be on hold for a very long time. I don't think I will be ordering from them again. I just hope my refund is processed correctly.

This company is horrible. We ordered shoes for our daughter. We sized up as the shoes come narrow. The shoes we got stated they were the correct size BUT in fact are at least 2 plus sizes too small. We have contacted the company to send a prepaid shipping label to return the shoes. They are requiring we pay shipping for THEIR mistake. They do NOT work with you nor do they care about their customers. I would never trust this company and it appears per the reviews neither would some other people.

Horrible customer service. My daughters cheer team ordered bags. When recieved the bags were for dolls. No where did the ad say dolls. So we called to exchange and was told no there on close out and if had a picture of the bag on a doll. Well guess what they changed the ad and there miraculously was a pic of the bag on a doll. They are the worst company Ihave dealt with and there customer service is just horrible.

This company customer service and accounting department is sorry. We a school in Clark County ordered some uniforms $400+ and we did not receive an invoice. We've made four calls to them and asked them to send a copy on the invoice to the Office Manager's email address the email address on file is not a good one and the person no longer works at the school. We were told on 12/26/18 that the Accounting Supervisor was to busy to take our call. Then today we received an email that said the Accounting Dept was closed for the holiday. The email also stated that a copy of the invoice was emailed to the address that no longer exists. Are they thick in the head. We gave the the email address that needs the invoice so we can close out our books for the year. As of 8:27 am 12/27/18 we still do not have an invoice and we are waiting for a response via phone call. This is frustrating and a big waste of our time when it could have been revolved on 12/07/18 with the first request. Find another company that has time for it's customers.

I use this company every single year and put in a minimum order of $5,000 for warm-up jackets, uniforms, shoes, backpacks and bows. Their customization order time means nothing to them. I ordered warm up sets this year and I noticed they had limited quantities in stock so I called to make sure I could get the right jackets and they would not sell out of the sizes I needed. I did have to change the style of my jacket but when I put my order in on November 14th they said that had a 5-week processing time than shipping time I even paid for expedited shipping. Then I get a call 4 weeks later saying that they don't have those jackets in stock anymore, over the last 4 weeks they did not pull my jackets and of course they sold out of many sizes that I needed. So I had to pick a different jacket, so now half of my team has one style jacket the other half of my team has another. Our logo on the back will not look the same with the style of jacket that we now have. THEN they said it's going to take another five weeks processing time which means we will get them after our first competition. After I put my logo on the back which takes another three weeks processing time it will be warm outside and no need for warm up sets.

Every year this company costs me business because they either send me the wrong thing, send it too late, or if the product is malfunctioning through zippers, or loose thread, or weird sizes. Yes, they are cheap but this is ridiculous. Especially, for a loyal customer like myself.

I have to correct my recent review of this company. I received two UNAUTHORIZED charges on my bank account by Omni cheer yesterday evening. After the experience I’ve had with poms I originally ordered being out of stock without my knowledge until calling and emailing them like crazy. I had the poms I was originally charged for refunded to my bank account in “exchange” for another order. I then two months later receive an invoice from these people saying I owe them $127.20, that same day they proceeded with and unauthorized charge charging this amount twice!! PLEASE Please do not use this company, they are absolute crooks and I would hate for anyone to go through what I went through. I am now pressing criminal charges against this company for using my account unauthorized. I have no issue paying something I owe, but it is illegal to voluntarily charge someone’s account without authorization.

Highly disappointed in the service I received. It is totally unacceptable! I ordered an x small cheer jacket and received a small! The invoice has xs scratched out and they wrote small. What the heck! She doesn’t wear a small I ordered an extra small for a reason. I’m livid no call or nothing just replace it with out even calling me.. This jacket swallows her!!! Will not be ordering again and will be getting a refund! Poor poor customer service!

This company has clearly expanded prior to having the technology and staff to successfully do so. Unfortunately this is the company my daughters cheer coach chose to order a majority of the teams unifirm related items from. For the past two weeks I’ve called this company numerous times, during business hours to no avail.
You reach an automated system that tells you they’re experiencing a call volume higher than normal. The message also tells you what place you are inline. Then after waiting for undetermined amount of time it sends you to a company voicemail. The voicemail states a representative will return your call within two business days. Well a week and a half later, two voicemails and numerous calls, nobody’s called me back.
The companies online website hasn’t worked for two weeks. When you attempt to check out you get an error message. I tried this on a Mac and PC, both had the same error message when attempting to check out.
This company doesn’t have their email on their website. The company email is on their automated voicemail. I emailed the company over a week ago and nobody has gotten back to me. This company is unprofessional. There is not any acknowledgement of their website not working on the site.
I hope the plethora of complaints from parents this year prompt the coach to look elsewhere in the future.

I ordered a pair of cheer shoes on 9/1/18 when I received them they were the wrong shoes. I did not order the shoes they sent. I immediately called Omni cheer and after 4 hours of calling and leaving messages, I finally got through to someone. I got them sent back and Omni cheer assured me I would get the correct shoe this time. I got them in about 2 weeks later and low and behold, it was the SAME WRONG shoes AGAIN! I immediately called them and let them know that they sent the wrong pair of shoes AGAIN and they said that as soon as I could, to call them with the tracking number and they would refind me the FULL amount I paid which includes the $10 shipping because they made such a mess of things twice. Well here we are over a month later and I still have not received my refund. I called 2 weeks ago and they said they were refunding my money as we spoke. Called again today because I STILL haven’t receive the refund. They said that they have to email coworker to get them to send it to me and that I’ll get a phone call soon. This has been going on for almost 2 months now and I just want my $42.95 refund back so I can get my daughter some cheer shoes elsewhere. She cannot practice without cheer shoes. This is ridiculous. I just want my money back.

I have been trying to reach this business' customer support since right after I received my item. I ordered cheer shoes for my daughter. When she took them to cheer she was told they were not the correct shoes. I would have been happy to exchange the shoes. However I A) did not find the correct shoes on their site and B) could not even discuss the issue with them because I have to date not been able to talk to anyone. I have called repeatedly since a few days after delivery of shoes. I have never been able to reach a human being. I have been put through to voice mail every attempt. I did not receive a call back until last week when I got smart and found an email address and emailed them. They then called back only to leave me a message that it has been over 30 days since I received the shoes and there is a 30 day return policy. Which would have never been an issue if they had answered or returned any of my numerous calls. So I emailed them again trying to appeal to their good judgment or good customer care They have neglected to answer my email. I want my money back. I want to return these shoes. This is not a business with integrity.

I ordered several items August 27 of this year I had two items that were custom so it told me 3 to 4 weeks to get them as September 17 I spoke with the lady and she told me that she would call me that week and let me know she’s gonna be with her supplier she would call me that week and let me know what was going on and if I did not if she did not talk to me that day that she would call me back by September 24 had not heard from her called her on the night of September 27 she was too busy to talk to me so I decided to file this complaint in the process of all of this I have had body liners that did not match the skirts I’ve had step up into it getting to Bonnie liners are exactly the same color as each other to skirts exactly same colors each other and I’m waiting on to get a shell that was customized made so that I could compare it to see which body

I went online to buy *** for my kid. Paid the money, was contacted the next day and was told the shoes are "no longer available" and was asked how I wanted to proceed. I said please cancel, my kid did not want any other kind of shoes. They will not call me, will not cancel the order and are still offering the shoes that are "no longer available". It has been 6 days, I have not had my order canceled, was told someone would call me back and fix this in 24-48 hours and no call back, and *** keeps messaging me saying it has been taken care of. Nothing more than that. No other contact. I still have not had any type of refund, no other offer of a different type of shoe, no phone call, and they are not willing to even assist in giving my money back.. What has frustrated me the most, is they are still selling these shoes? I have no words for this company and the way they are treating me right now. I will never shop here again. I just want my money back? It was almost 76 dollars. . I would like to at least have a phone call, and an apology for the lack of professionalism for a larger company for not even caring. So sad. But, I will share this with every single cheer squad around us, we will find another company.

I placed three order with this company over a two week period. The first order came back with no issues, so of course I decided to place a second order for shoes and socks for my mini cheerleaders. Not sure what was going on with the site but I hade to call in to place the order I purchased 13 pairs of shoes and 13 pair of socks of white and metallic gold sock. By the time I got the order the socks were bright yellow not metallic, I then received my third ordered which included 23 pairs of briefs, one pair of sock (metallic gold and white) and suppose to have one pair of shoes which was not included.
I have attempted to contact for 4 days and have not been success with anyone calling or even being able to call in and speak with someone. I have sent an email message directly from the companies website, left a message, sent a message on Facebook and Instagram. It has been numerous call made to the company and still nothing at this point
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From start to Finish my experience with this sales service and supervisor service was disappointing

I have on several occasions asked that this company cease sending catalogs to my house. They continue to do so both in my name AND in the name of an individual who has never lived at my address. I continually get 2 magazines approximately every 2 - 3 months. It is, at this point, a form of harassment that I have requested to stop!

Omni cheer has been very vague on the completion of my order. We made an order of 1240.40. Omni cheer gaurentees shipment of coustomized orders within 2-4 weeks as stated on their website. After 6 weeks, Omni cheer still does not have an answer on where my order might be. I was promised twice that a supervisor will contact me in regards to the order, but never received a call from them. I have been told 3 different stories and I do not know who to believe. Stories have changed from the start of a phone call to the end of the phone call and it's very dissatisfying to think that I'm being treated this way. We have spent a lot of money here and seemed to never have an issue, but when one happens they do not know how to handle it.
These uniforms were ordered six weeks before our cheerleaders first game. We have received one customized order but not the other one. Our girls will unfortunately not be cheering in uniforms tomorrow due to the inconsistency of this company. They will look very unprofessional and the community will look at us as coaches and be very disappointed. We will have another game next Wednesday and team pictures on Tuesday. We expect to have these uniforms.

Horrible customer service! My 17 year old daughter is a cheer coach for a local jr cheer team. She placed an order online. The next day she received a call saying they didn't have the color of uniform that she needed (even though the order went through online AND they took $299.30 out of her banking account). She asked for a refund and they said tre money would be back in her checking account in 3-5 days. We waited 5 days-no money. She called again and she as told they would still refund and that she would now receive free overnight shipping on her next order. We waited-still no refund. I then started calling as they would never seem to be available to answer her calls. I was told that they could not refund her money that it had to be used as a store credit. So she placed a new order that was $50.00 less than the first order. They now say they can't give that extra $50 back to her. They want it to be a store credit. I told them we would never order from them again so that money has to be refunded. One customer service lady hung up on me and then when I attempted to call back they don't answer. I cannot believe this company is in business. How can they refuse to refund money when they are out of items that were available online!!!

As the Secretary of Garden Grove Bulldog Football it is with much frustration I write this complaint. We are an non-profit youth organization that does its best to provide the children and their parents with organized services and goods. this vendor also has a dba as Omni Cheer. I have emailed and called Omni Cheer many times and the only response is they "understand". There was a bait and switch here. Omni intercommunicated where Cheer uniforms would be made and delivery date was not met by league opening. Uniforms were late and delivered with many erros, sizing, quality and service. Omni is not willing to provide GG Bulldogs with any resolution to our current cheer programs uniform issue.

I have explained to *** in Omni Customer Support that we are three weeks into league play, competition is close, and picture day is scheduled for 9/17/17. Not to mention upset cheerleaders that do not have uniforms and parents that are questioning the leagues integrity and organization. This is an embarrassment and no way to do business! I have put Omini on notice that I will be filing a claim with the CA Revdex.com.

Omni not willing to send a size kit and sample uniform when our uniforms are already in transit back is absurd! I feel Omni is not helping the already fragile situation and saying they "understand" is not enough!

As a non profit our budget is already tight. The youth we service are not affluent and Omni should not be in business with those who care about their league and people w/in the league. I also recommend we find legal counsel as it has been clear to me today Omni does not want to resolve the matter and does not care about customer service. Omni merely want to insure their "bottom line" is met.

To date, our cheerleaders have no uniforms because promises are not being met by this company we need help with a resolution.

Our youth cheer leading program ordered warmup form this company. We recieved improper sizing and when we returned them to their company they are saying we only returned half the items and I know for a fact that 16 jackets were returned and 17 pants were returned. Two jackets were back orders so we didn't need to return them. We told them to keep them. They are trying to refund half the money and not giving us credit for all the items that were returned.