Omni Cheer

I ordered a skirt from Omni Cheer in August 2021 for my daughter's HS football games. After one month, I received out to customer service through email. I received an email back stating that the product was back ordered until late September. I requested that the product be canceled since my daughter's HS football games will only have a few more weeks. No reply back on my request to cancel my order. Then today I received an email from Omni Cheer to review my item. Seriously, I did not receive the skirt so how can I review it. I gave them one star with all my issues - did not receive my item, no information at the time of ordering the item that it was back ordered and poor customer service. I submitted the review & then they sent an email back stating after review of my comments it did not meet their website guidelines. So, I found this place to enter my comment.

I ordered merchandise from Omni Cheer, paid for the merchandise and they never sent me the merchandise and will not respond to any of my emails with where my merchandise is located.

Absolute WORST customer service .

Order # *** Order Date 10/23/19
Price- $63.99

Our cheer leading squad has ordered almost $3,000.00 worth of uniforms and poms poms through Omnicheer. Our girls worked diligently to fund raise to pay for them. We placed an order with them on October 3rd, 2019 and were told that it would be 4 to 6 weeks to customize the tops with our school's mascot name on them. I later received an email about 4 weeks later (October 30) asking me to approve the tops. I was not clearly made aware of this procedure. Paying for the tops is the approval to make them. I called on November 1st to check on the order thinking the approval email was odd. A person on the phone at Omnicheer said that our tops had been back-ordered and were sent to customization 2 days ago. We were NEVER made aware of them being back-ordered until I called on November 1st. We had to have t-shirts made in the mean time so the girls would have something to wear cheering for basketball season. At this rate, it seems like we will not get our tops until our season is almost over. The athletic director of our school and I called explaining this and requesting a simple 20% discount on the order from Omnicheer to help the cost of the t-shirts we had to have made because of the inconvenience. Lots of our girls cannot afford to pay for them so that is we had to fund raise for the uniforms. The customer service representative on the phone would not help us, let us speak to another colleague, or give us a supervisor's contact phone number or email. We feel short changed and cheated by this company who failed to notify us of the back-order and any approval process that they might have. They also failed to deliver their product in the time we were told we would have them. They seemed to have vague and dishonest sales people. Order your cheer uniforms from somewhere else.

I have been a loyal customer to *** through ordering shoes, bows, poms, etc. I decided to order warm ups this year. I placed the order on the phone with an agent in the beginning of October. Everything was good. In the middle of November I received one jacket....one.... out of the 14 I ordered. I called and asked about it and they informed me that they discontinued the jacket. Was anyone going to tell me?? A month and a half had past! They told me they would make it right and let me pick any jacket. They said they would cover any additional cost. I picked a more expensive jacket but only $10 more dollars. They told me that was fine on the phone. 2 hours later I received an email being told I would be paying the additional cost. I felt betrayed by that. I tried contacting them for 2 weeks... constantly getting nowhere. No one responds to the general email. I had to call continuously. Every single time I talked with someone they started to make progress and then would quit responding. I still have not had this problem resolved. They told me no matter what at this point I will not get any jackets until the end of January....it's still November! I am appalled by the belittling treatment that *** has chosen to show me. I paid over $500 for these jackets and to only receive one is ridiculous. Now I have to jump through hoops just to get a refund. I am so disturbed by all of this. It has given me crazy anxiety and stress these last two weeks I can barely handle it anymore. My poor team has been looking forward to these jackets as they had begged me all the previous year to order some. Now I have to break their hearts. I will never, I repeat never trust this company again after the way I have been treated.

we order a few items on July 16, the $25 bow didn't t come in , I ve been calling for 4 months, Omni refuses to refund the bow or send a good a new one, they will not offer a solution. The bow was never shipped and the warehouse apparently lost it but they won t refund me or send me a bow. They basically stole my money. Absolutely no customer service

Spent close 2500 on uniforms and recieved everything but the tops. It's been 2months and the girls have had to cheer without tops. Customer service is horrible we have been told so many different things, hung up on so many times, and still no tops.

Our nonprofit youth cheer ordered cheer uniforms from Omni cheer on 7/23/2019. We still have not received the shells that were customized and it is 9/20/2019. We have called for the last month and get the same answer “ we are waiting to hear from the customizations department “. We were told it would take 4 weeks and it has now been 9 week and they don’t know where the shells are, they said they have been shipped 3 weeks ago but do not have a tracking number. We called again to day and demanded to speak to a supervisor after 45 minutes of arguing with them Alex got on the phone and told us that they didn’t even know the company that was doing the embroidery on our shells. They don’t have a problem taken another order and getting it shipped out, but can’t get a $9,000 ordered shipped. We have already paid for and this company is a joke. I will never use them again and I will also make sure no other Pop Warner program uses them as well. Their customer service is ridiculous every time we have called they say “ we will get back to you in 24 to 48 hours, but they never call back. We are in week four of our season and our girls have no uniforms. Omni Cheer seem to not care about anything. I will also be contacting an attorney and the *** office. They can’t tell us anything about the order or where the shells are!! This company is a joke and highly doubtful they will be in business much longer. I want my shells but I also want to be compensated for the so far 4 weeks my girls have not had their uniforms.

ADVERTISES FALSE DELIVERY AND SHIPMENT TIMES. Then refused to refund or cancel orders that are now useless because they are coming well after the date that they were needed for a performance. Customer service is non-existent, I sent three e-mails with no response and was HUNG UP on when I called to ask about my order and asked to speak to a manager. The companies business practices are completely unethical.

Here was my review I left on Omni Cheer’s *** page. I am surprised Revdex.com has not considered researching Omni cheer and seeing so many consider poor reviews.
(*** Review by me)
“***NOT MILITARY FRIENDLY!***
Worst customer service! My husband who has been deployed for 6 months in the Middle East attempted to order customized backpacks to surprise our daughter. He made an order 08/04 and was told it would take 4wks to process and give an additional week to ship (5 wks total). When he planned this out, he accounted for how many games our daughter could use this backpack for. There’s 6 games in the season and she would receive it before the 2nd game.
After 5+ weeks had gone by, my husband who is overseas and on opposite time zones, called Omni for a follow up and tracking number. He expressed his concerns to customer service regarding where he is calling from and what he’s trying to do for his daughter. The rep on the phone stated that it would get shipped out the following Monday 09/16.
Come Thursday 09/19, husband called again asking for tracking number and was told it was STILL NOT SHIPPED OUT. Yes, this rep who answered the phone apologized for the previous info provided. He also stated he would make sure the items were overnighted since our daughter now currently only has 3 games left of the season. The rep said to call back on Monday 09/23 for the tracking number.
Husband calls again yesterday 09/23 for the tracking number and was told it was shipped out standard and our will receive her backpack Saturday evening. Husband asks for a supervisor this time and supposedly was told a supervisor will investigate and look into why the accommodation to shipping it overnight due to the inconvenience did not end up happening.
Let me make it clear that my husband who is gone in a hostile environment, who is trying his best to be there for his daughter and surprise her in any way possible....it is a disgrace and extremely disrespectful for a company like yours to continuously lie to him. He was told numerous times false information and your order confirmations promising on product 5wks from order date! He SHOULD NOT have to call numerous times and be proactive on an order that was promised in a timely manner.
So, as his wife...I decided to take over this unnecessary calls on an order he made for his daughter. So I decided to follow up on his call yesterday. Yes, I understand yet ANOTHER apology was made. But I wanted to speak to cust service myself to get an understanding why this occurred and my husband was lied to so many times and on top of that, shipping was not overnight as promised and now my daughter pretty much has no use for the backpack.
When I called, I spoke to a “Robert” who has no last name nor an employee ID number. I was pleasant in the beginning just asking questions. Reexplaining the situation. “Robert” offers to forward my feedback to corporate (remember this part). The conversation did not escalate until I asked “why was the items not shipped overnight as promised?”. This “Robert” has the audacity to say “it’s your husbands fault it’s not shipped overnight”. So as you can see...”Robert” knows my husband is in a hostile environment deployed...”Robert” knows that my husband called multiple times to try to get this item...”Robert” knows that the week prior, another rep noted in the acct regarding overnight shipping....and “Robert” decided to make that statement that it’s my husband’s fault! So as you can see....as a wife who supports her husband for all his hard efforts and all 7 times he deployed and put his life on the line....I went off on Robert and asked him which part of the conversation did he not understand when I said we were told it be overnighted. He argued back and continued to say its my husband’s fault for choosing standard shipping when he made the order. Clearly “Robert” is uneducated and I was getting nowhere. I asked for a supervisor, he said they’re all on lunch.
(Remember the corporate statement he made earlier in my rant above) I then asked for corporates contact email and phone number...”Robert” now says there is no corporate. How convenient. Didn’t Robert say earlier that he’d forward my feedback to corporate? ???????
All in all, there is no compassion from Omni to any of the families trying to make simple orders. And to know that my husband expressed his situation, where he’s at and what he was trying to do for his daughter....and EVERY phone call was a lie from Omni.
You really need to retrain your staff to TELL THE TRUTH, be RESPECTFUL....at least if they were two of these things...then MAYBE the delay on your end would not be as terrible of an experience as it is for so many people. It wasn’t until yesterday’s experience that I researched your company and almost 90% are bad reviews!
I will let the rest of our local military community know not to shop with you for the lack of respect you have exhibited.“

My daughters coach measure my daughter according to the sizing chart and ordered her uniform. The skirt order was an adult's extra small. When the uniform got here it was way too small. My wife called to try to exchange the skirt and was told we would have to pay to return the skirt, wait for the refund to process, buy the new skirt and pay an extra $40 for expedited shipping. This whole process would take most of her cheer season. One supervisor said they would have a new skirt sent at no charge. Then we get a call 3 days later saying they cant do it. This is poor customer service. There is no reason that another skirt couldn't be shipped out while waiting for the other skirt.

I’ve returned 14 pairs of shoes within the 30 day return policy window and only received a refund for 10 pairs. Each time I call they say they will look into and call me back and I have not been called, refunded for the additional 4 pairs, nor given a factual reason for not receiving the refund.

They customized our shells incorrectly. When I sent the order confirmation which had the correct info AND sent pictures as well, I was called a liar. They had the nerve to tell me I photoshopped a picture onto my confirmation. I have never been treated so horribly by a customer service representative in my life.

I placed an order with omni cheer in July of 2019. Customized items that had a 3 to 4 week lead time. At the 3 week mark I called and was informed they were in customization and weren't ready to be shipped yet. At the 4 week mark I called again and was informed since it was a large order it would be 6 weeks. At the 5 week mark I called yet again and they had no information. I'm at the 9 week almost 10 week mark since ordering uniforms and they have told me they'd 2 day ship and they'd overnight uniforms and I still have no tracking numbers. I'm in my 2nd week of games and our girls still have no uniforms and they have no idea where. I keep calling and they say supervisors will call back and never do. Or they say they've gone home but they've escalated the order up to someone else. I have 70 girls with no uniforms. I've also got crops that were supposed to be 2 day shipped and it's on day 10 and no crops at my house yet all because someone was on vacation and couldnt approve it???? What?!?!?! Not to mention the warm ups we ordered are ungodly huge on our girls (the one part of our order that did arrive at a decent time frame) so the majority of our girls can wear these in 3 years!!!!! I am tired of getting the runaround by this company.

Order *** - the fact the I have to leave a review on the Revdex.com should tell you enough. Terrible Customer Service, False Advertising their customization time frames, promised calls back that never get returned.. the list goes on. SHIP MY ORDER TODAY, OR GIVE ME A REFUND

My daughter needed a larger sized cheer skirt for this football season than she wore a year ago, so we ordered UP 1 size. This “should” have fit perfectly but the “supposed” larger size was actually quite a bit SMALLER in the waist. I have a pic showing this if there is someplace I can attach it. Omni Cheer (whose parent company is VTA), says I can only return the skirt for another size if we haven’t cut the tags. Well of course we cut the tags because it was supposed to be 1 size larger than before..which means it should have fit.. not be tighter!! My daughter couldn’t even get the new skirt buttoned or zipped!!

I have used this company to order cheer supplies for the past 6 years. They have always provided great customer service and products. I am not sure what has changed, but I have had an awful experience with them since May. I have placed orders with them and have had issues with every single order. Every time I call, I get a different representative and none of them seem to know each other. Once I even heard a baby in the background. The representatives give conflicting information. I have to beg for confirmation orders and then continue to call to get my orders shipped. The order processing department will not return emails. I have been trying to order all parts to our uniforms since May and throughout the summer, and I have yet to receive all parts. The biggest frustration is that no one can explain why my orders do not get processed on time, not have they been shipped on time. When questioned about these issues, the representatives tell me that they are not authorized to give that information. I will never use Omni Cheer again. Someone needs to investigate their business practices.

Terrible customer service! This company does not meet quoted deadlines, they do not respond to emails, their representatives no not give consistent answers. I got the run around every time I called.

Worst company ever that is all I have to say not worth my time for all the details and games they like to play!

I wanted to order Poms that are listed in the catalog for $7.49 than the next day I got an email that everything was 20% off and instead of honoring the $7.49 price they raised there price to $9.36 which is exactly 20%. So in return they are having a "sale" but changed the price.

I have ordered 2 fit kits for our non profit leagues uniforms from *** cheer. The fit kits are to size our Youth cheerleaders prior to ordering. These fit kits have a 30 day refund policy on ***'s website.
Both fit kits were returned 1 on 04/25/19 05/21/2019 on their website they state there is a 3 day refund policy. Still to this day our league has not been refunded for the fit kit delivered 04/25/2019 and am coming up on 3 day mark for the last fit kit I returned.
I have called 13 times, 5 emails and many *** messages with no response or refund.
Below is tracking from UPS

04/25/19 *** Returned To
READING, PA, US

Left At: Receiver

Received By: ***
And another fit kit that was returned 05/21/2019 *** Returned To READING, PA, US
Left At: Dock

Received By: