Oakley

Hello,Order # [redacted] (eight items) was placed on 04/12/for $Only three of the eight items shipped on 04/13/via DHL (tracking # [redacted] ) and delivered on 04/17/The three items that did ship was for a total of $34.97.When an order is placed, a pending authorization will be placed onto the customers accountOnce the order ships, the pending authorization will convert into an official chargeIn this case, the customer was only charged for the items that were shippedIf the pending authorization did not drop from the customers account prior to the official charge, they would see the two transactionsThe pending authorization should have dropped within 3-business days from the date of purchaseIf it has not, the customer would need to contact their financial institution for further resolution.Thank you!***Customer Care Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I believe it is an obligation of the manufacturer to have replacement parts for their products for a reasonable length of timeFor a watch costing in the neighborhood of $600, I believe it is reasonable to expect parts to be available for many yearsPerhaps parts were used up and the watch discontinued because of inherent defects in the productThe clasp was certainly poorly designed, and my watch would stop if I didn’t wear it every day and be moderately active Again, I think Oakley should have replaced the watch at no charge if they were not able to repair itNevertheless, they initially offered (and I accepted) the watch to be repaired for $I have been inconvenienced for weeks, and I do not have a spare watchI am not willing to pay half price (approximately $300) to have the watch replaced; I will agree to pay $for a new watch, which, under the circumstances, I think is reasonable Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Also if they are only giving me a credit I would like for them to do a price match so I can get something comparable to what I originally had Regards, [redacted]

Hi, UI","sans-serif This customer has repeatedly called in and attempted to get discounted or free product because of a purchase made years ago Our return policy is days, and there is no history of the transaction, and no receipt was provided However we were willing to work with the customer and offered her 50% off a new pair of Flak Jacket glasses and $off of a 2nd set of lenses, to essentially refund the purchase that she made years ago, even though she is currently outside of the return period After this, the customer made an additional call to voice her displeasure with the same situation that we have already offered resolution on At this time she was offered 50% off of Prizm Shallow Water lenses (which are polarized lenses that she has asked for, at a discount greater than the $that she states that she originally spent on the incorrect lenses she received), and an an additional offer of 50% off of a new complete pair (finished good) With no receipt or history of a year old transaction, this is what we can offer the customer Furthermore, she has not been easy to contact, as she does not have a phone or email address that is her own We have received replies from a gentleman who let us know not to email his again, as she gives out his email address all the time What we have offered the customer is still on the table, and will remain so, until she takes advantage of the offer Best Regards, [redacted]

Hello, I will have a return shipping label sent to your e-mail addressThanks, [redacted]

We have called the customer and left a voicemail to let him know that we would like to honor the discount as a courtesyHowever, due to the way that [redacted] works, we are unable to control all advertisements and the technology that has been used can sometimes pick up inaccurate sale or clearance pricing, which creates a discrepancy between the "ad" and the official product pageDespite our efforts, we are unable to change the [redacted] pricing

Hi ***, I apologize first for the delay in response as I was out of the office for the holidayI am also sorry for any inconvenience caused by the backorder of the Flight Deck goggle you orderedThe website shows the goggle is backordered with an expected date of 1/9/of arrival If you would like to place a new order with a 50% discount then I would be more than happy to place it for youI will provide my direct contact information below Regards, [redacted] Customer Care Supervisor ###-###-#### - Direct [redacted] @oakley.com

We have called the customer and left a voicemail regarding his inconveniences and would like to offer a discount and free 1-day shipping on a future orderWe are unable to give a credit for the overdraft charge, as we can only credit back what we actually charge a customer and the charge for the order has been removed, as the order was cancelled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Our Warranty department was able to locate replacement ear socks and will be shipping them to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Where has Oakley ever guaranteed that I'd receive the glasses back or that they not be damaged further during testing? As I explained before, the defects are not due to end user errorThese are defective products Regards, [redacted]

Hi [redacted] , I am sorry to hear that you are unhappy about the glassesAll Oakley eyewear is designed and engineered in the U.Swith more than 70% of our sunglass and goggle manufacturing done in the USTo make our products, we utilize manufacturing facilities around the globe that demonstrate the highest standards of quality and craftsmanshipAll of our manufacturing locations are held to the same high standards of production and materials that Oakley is well known forTo make our products, we utilize manufacturing facilities around the globe that demonstrate the highest standards of quality and craftsmanshipAll of our manufacturing locations are held to the same high standards of production and materials that Oakley is well known for We stopped imprinting the frames with made in USA or China and have placed the country of origin on the box under the sku number If you have any further questions please email me at [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This customer's order has been cancelledA new order was placed this morning for comparable products with a discount for the customer's inconveniences

Hi ***, I apologize that you received poor service from us with this orderWe definitely want our customers to walk away with a World Class experience and I will make sure it happens now We will be getting in more of the sale glasses you were ordering around mid-FebruaryI am not sure why the representative told you they were sold out, but I will make sure she is coached accordingly If you would like to replace the order, I will notate your file to make sure the order is placed and with free overnight shippingThat way when it comes in you will get it right away If you would rather get something else, then you can select any pair of glasses valued at $or less for the sale price of $with free overnight shippingThat way you can choose an in stock item if you want I hope these solutions will be enough to redeem ourselves with you! Everything will be documented under the original order # [redacted] , so just give this number to our representatives Thanks, [redacted]

Complaint # [redacted] The customer submitted a claim four months after the product was purchasedThe product was evaluated and was deemed as unwarrantable due to wear and tearThe customer was contacted via email and offered a 20% discount on Oakley Vault as a one-time courtesy

Hello, I've requested removal of your e-mail address through our IT departmentI apologize for any inconveniences

Hi ***, I am sorry if you were given incorrect information about our warranty at the time you purchased the glassesWe have only had a warranty against manufacturer defects and not damages, even scratchesI was unable to locate a file for you in our system so if you would like to reach out to me directly then I can increase the discount for you as a onetime courtesy to 50% off a new pair My direct contact information is [redacted] Send me an email with your address information and I can create a profile for you and document the discount I have offeredThat way when you are ready to place an order, you can reference your file Regards, [redacted]

The customer has been credited back for her return as well as offered a discount on a future pair of glasses for her troubles