Numark Sound

Purchased a Charge Time Plus clock from ***... It was defective and I contacted the manufacturer customer support on how to proceed. They issued a case and gave me an RMA *** to return the product. It was returned and received on March 10, 2020. I never received a replacement and contacted customer support via their site and the original person who emailed me the details (***) many times with no response whatsoever. I attempted to contact via phone but never got through either.

I purchased a ION Survival scout speaker system serial # *** from a wholesale club last year (***). I have not used it even once since then. Two weeks ago I needed to use it during a power outage. The battery (***) would not charge either by hand crank and later not even by wall charger. Battery was registering fully charged but powered off when disconnected from wall outlet. When I removed the battery to get a battery type to file a issue on the companies web page the red contact fell apart because it was not soldered on either. It had nothing to do with failure to charge defective battery. I attempted to contact the company via 2 phone messages and via they're web site (which does not allow you to choose ION Scout as one of the choices to contact customer support about. I have tried dailey to contact ANYONE at ANY phone number online to company without resolve. I noticed yesterday that they are selling a new speaker system in *** so they are still in business selling speaker. I will be reaching out to *** corporate headquarters to advise them they Should NOT be selling ANY ion products due to the complete failure of the customer support.

I have been trying to get in contact with this company for almost two months now in regards to a warranty claim for a faulty Ion 3 unit. After submitting multiple online inquiries and calling them up I have yet to get any response from them.

I bought a Solar Rock from *** on Jul 1. The information in the package stated to call the manufacturer with any problems. I have tried to call, email, and chat. I was on hold for 1 hr and 52 minutes by phone, but there was never an answer. I chatted with someone named ***, and he stated I had a claim and would email me how to return my product. I never received the email. I tried to submit my claim by website, and the website displays an error that email has been paused for that account. I gave *** all my contact and product information, and no one has tried to reach out to me.

I contacted *** on May 20th to inform that my electronic keyboard/ piano was broken (power port was loose). After speaking with a customer service rep, I was emailed a return form and *** label. After sending the product in and receiving a confirmation of delivery from *** on June 8th, I have not heard anything back from the company. I have called several times. I have attempted to email the representative I was working with. I have left several messages and have not heard anything back. I have no idea of the status of the repair and have been without my purchased item for nearly two months.

I have a registration problem with Numark company. When I try to register a new product, it says its invaid. Ive been to numarks page for registering my numark party mix controller. They say its an invalid serial #. However, I recently bought it at *** 6/30/2020 and have the receipt. Now im trying to create a communication with Numark, I tried several times to no avail, they dont respond back in any way, either with a tele call or by email. I contacted *** here in *** where I bought the numark party mix on 6/30/2020 and I have the receipt. They at least are trying to contact Numark about the situation , perhaps as an option, to send in a copy of my serial # so they can register it when they get it in the mail. *** has not been able to communicate with Numark also as of today july 6 2020. ....but here I am stuck with a numark product that will not register....what do I have to do to resolve this problem ? This communication problem has been happening since 6/30/2020.

I purchased the solar stone multi speakers from *** in July 2019, I purchased two speakers and now one of those speakers is no longer working. I have referenced the manual on the speaker and tried recharging in the sun as well inside with the cord and the speaker no longer works. I have reached out to the company to get this speaker repaired or replaced and have not received any word back from them. I have sent to requests through their website and have also tried calling their company number without any answer. I have not had this speaker for an entire year and it is covered by the warranty under this timeframe so I want this to be repaired or have a new speaker to replace this one. On my last notification to the company I informed them that I would be reaching out to the Revdex.com if I didn't hear back from them and I haven't heard anything.

I purchased a NUMARK Solar Store wireless speaker to use on my patio. One stopped working within the 1st month while the other still works to this day.

I have spend days trying t call and email the company (produce sold under the sub brand ***, which resels to *** )

Both their website and voice recordings when you call in begin with redirecting people to areas with battery issues, what this mechanical engineer suspected a all along.
But going there does not lead you anywhere, nor does there a replacement option for my solar stone speaker.

Even looking them up in the Revdex.com, does not help as those numbers (BTW- I think the Revdex.com can do better categorizing this company, I had a hard time locating and judging from all the product recalls, I bet others are as well) .

Anyway, customer service is non existent.

I want back to *** where it was purchased (even though product instructions ask the manufacture be contacted). Never the ness *** has set up a repair ticket, but it will be two weeks before I can even walk across the street to drop it off (they are that backlogged). 90% sure the unit shipped with a bad battery, and that’s all it needs, but instead they are forcing me to get ½ dozen people involved and a few dings on their online reviews. Was it worth it.
Return calls, return emails, have some customer support presence.

2nd issue is poor quality control of its battery vender judging by all the recalls.

For several months, I have been trying to get technical support at inMusic, the parent company of Numark/Alesis, to resolve an issue I have between two Alesis products, the SR-18 drum machine and the Q88 keyboard. I asked them to setup the exact same equipment on their end to confirm that it is indeed an issue with these two products, but they have not done so yet.

Upon arrival the TRS snare drum cable was unresponsive and did not register midi velocities beneath the general range of 60. The snare TRS cable is a part of the cable snake to the drum module. The drum is currently in working order as when I utilized the Tom 4 extra expansion slot with my own TRS cable the drum responds correctly. In addition, the snare TRS cable in the cable snake does not register correctly with any drum or cymbal it is attached to. I have contacted *** and their parent company *** and have received nothing but silence. The drum set has a warranty but the company will not respond even though the set arrived with a malfunctioning part.

I have tried several times to get help with the *** 49 keyboard. I get generic messages saying they are responding slowly because of staffing issues due to Covid 19. I have patiently waited )3 weeks since the last email was sent) but I still haven't gotten help. I don't know what else to do but to file a complaint and maybe they will pay attention to that and give me help with their product.
The reason I contacted them in the first place is that I can't get my *** to work with the *** keyboard. I spent over 4 hours with *** support and they said it must be a hardward issue (the keyboard) and to contact ***. I am very frustrated not being able to use the keyboard anymore and not receiving help.

Recieved a midi controller 2 months ago and had issues with a plugin serial number from day 1, the serial number *** website gave me was bad from the start and had clearly been used by someone else before the website gave it to me. I've contacted their customer service many times and it always takes a full week before hearing a reply. Every time I've opened a ticket I receive an email to take a survey about their customer service before they even reply, and to make matters worse it's obvious customer service isn't even reading my tickets properly. Everytime they've given me a response that clearly doesn't have anything to do with the issue I'm having and they say you can respond back to them if it doesn't solve your issue, but once you reply they completely ignore it! This has been the worst customer service I've ever dealt with and I will never make a purchase through an Inmusic brand or any of their subsidiaries.

I purchased a *** mixer a couple years ago and from the first day I had problems with getting my computer to find the mixer. I came to discover that *** had not updated firmware to become compliant with the latest OS X version at the time. As a workaround I had to locate an older version of OS X and downgrade my computer. As time has passed my laptop has become more vulnerable running old software but *** has moved the *** and other versions to its *** program and has finally added that they no longer support the *** hardware. I feel as though this was a huge waste of my hard earned money as I wouldn’t have purchased if I’d known it was going to be “forced” to be an analog mixer forever with out of the box. *** doesn’t treat their core base like this and continues to support *** products with updated drivers/firmware. I’ll be switching to them but I want *** to respond and take responsibility for leaving their DJ population in a tough situation. Computer vulnerabilities are not a long term or sustainable solution for using a product that should have a 10-20 year shelf life.

I bought two sets of ION Keystone bluetooth speakers that were recalled in late May 2019 due to risk of exploding. They were for the explicit use at my daughter's wedding on June 8, 2019. I was told by ION to return the speakers to them and they would send me a gift card that could be used to buy products on their website. Due to the timing of being notified of the recall and the immediate need for the speakers at the wedding, there was no way possible to return the speakers, then get the gift card and use it to get speakers delivered in time (not that I wanted ION products at that point anyway). The two sets of speakers cost about $386.73 total. I had to scramble to get decent bluetooth speakers for the wedding and had no need (or desire to purchase) anything from ION in the future. I requested a full refund, sent the purchase receipts and returned the speakers via the *** labels ION provided. As of August 5, I received nothing back from ION. When I 'chatted' with a rep online, he sent an electronic gift code and stated it's non transferrable. Due to ION's defective product, I'm out almost $400 -- not including the $80 splitter I had to buy to pair all four speakers. Seems to me if a company sells a defective product that requires a national recall, they should make their customers whole.

Hi my name is ***. I sent my *** speakers back a month ago because they were recalled due to it can explode while in use.after ypu guys got my returned speakers you guys sent me code via emial to get new speakers to purchase from your website.I explored yor website and most of the product os either "in store only" or "out of stock". I spoken to 2 representives in the last month that stated they would get the speakers I wanted in which is the *** speakers that were only sold only in stores due to the website not having what I liked.in the pass month I gotten two 15% off coupon off for my troubles due to I had to by my box and the next representative have me another 15%off for my troubles look I dont care about your 15%off I just want my damn speakers so I can enjoy them for the summer in my back yard.im so tired of the no response back in the last month.I never dealt with a company that does not have the decency tp email me back to let me as a customer know what is going on.you guys recalled my speakers if ypu can not replace my speakers thenbsend my old ones back.if I dont get anything im going to call the better business bueau on you guys.I just about had it with you guys.

I purchased an ION Sport speaker for my daughters softball team. After using it for only 2 weeks it stopped working. I tried multiple times to contact *** to let them know of the problem and that I would like a replacement speaker. I have not gotten any response and when I tried to send another complaint the form on their support tab of their website would not put my complain through. All I want is for the company to send me a replacement speaker.

Products are expensive but cheaply made. Poor quality. Poor customer service. Will never purchase an inMusic product again.

I just wasted my time on the phone with *** pro customer service on a ongoing software matter that has been a issue for quite some time and the problem was never solve or even came close to a solution. I email the company, I join the forums screen cap the problems and nothing still not a inch closer to a solution. I paid money for this software upgrade and all I get in return was "I don't know what the issue is and our techs are looking into it and if there is any other question before abruptly disconneting the line. Probably the worst customer service I ever experience a total disappointment for a company I in the past purchased many of *** items.

I purchased an ION Turntable and after a few weeks it was defective. Every time I turned on the turntable there was very loud feedback. I contacted the company and it is under warranty, The rep stated that they are having these issues with the USB Turntables, and that I should send it back immediately which I did. I sent it to them and they received it on 02/07/2019 as of today I have still not received my turntable or any reason why it is taking so long. I have contacted the representative who sent me over the packaging information and have never gotten a reply back from ***. I have went and purchased another turntable from a different company and have been using it with no issues. This is very unfair and has completely set me back and my production.

I purchase a set of Solar Stone speakers via *** on February 25th, 2018, within approximately 6 weeks the speakers started having problems. They wouldn't keep a charge. I contacted the business and made arrangements to return the speakers for exchange at a cost to myself of $60. The second set of speakers arrived one at a time because the company initially only shipped one replacement. I had to contact them to get the second speaker. The replacement speakers were supposed to be an upgraded product. Within approximately a month one of the replacement speakers began having issues. Water got inside the speaker and it began to malfunction. There are supposed to be IPX4 rated and able to be used outdoors. This time the company did pay for return shipping and replaced the speaker. As of now both speakers I currently possess have water inside them and do not work at all. These speakers are clearly defective as they don't last more than 6 weeks and are unable to stand up to normal moisture being used outdoors.