Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted].  We have reviewed the order and were unable to find any issues with the it. We have spoken with the store location in question and they also were unaware of any issues, but they will make certain to contact our I.T. Department with any issues found and will make certain to have orders ready for pick up as soon as possible. We would like to offer Mr. [redacted] a $20 Gift Card for use in store or two $20 off $50 Speed Perk coupons which can be used online or in store. The Speed Perk coupons would require Mr. [redacted] to sign up for our Speed Perks rewards program, but we would be happy to do so. We apologize that we were unable to locate an exact issue however we will work closely with our Field Leadership at that store location. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the Chevrolet Suburban claim information provided and the engine claim was sent...

to our manufacture for further inspection to understand the reason of failure for claim # [redacted]. Upon further review A[redacted] has determined the engine did not fail due to manufacture defects. After contacting ATK we were provided with additional information below, and we are also attaching a picture of the valve with deposit build up and debris: Failure Analysis and Conclusion for Claim Inspection September 08, 2016. EXTERNAL VISUAL INSPECTION: Engine serial # L626578 with oil pump, received and examined. There are no visible external damages found. Heat tab present no activated. Intake ports are oily wet. Compression test 180 to 200 psi reading on all cylinders including # 1. INTERNAL VISUAL INSPECTION: Inspection reveals two different problems, piston crowns, combustion chambers and intake valve have sticky gummy deposit, also piston crowns and combustion chambers show's small carbon debris particles embedded, Also # 1, intake and exhaust valve seat have print debris in valve and seat faces now resulting in the reported problems. stem seals are intact, in place and their material remains pliable. Internal bearings show normal good condition. Lobes and lifters are not worn or damages. DIMENSIONAL, PARAMETERS AND OBSERVATIONS: Cylinder heads and block are not warped. Head gaskets are correct for the application, installed properly and sealing. Valves were clean and vacuum ok at 26 inhg. Ring end gap is at .016". CONCLUSION: Not factory defects were found. Claim will be denied. As a gesture of good will, we are mailing a $300 check to the name and address provided for the Chevrolet engine claim. Mr. [redacted] can be expecting his check in 7-10 business days.  For the Ford Mustang claim, we have claim # [redacted] that we opened just days ago after receiving this complaint.  Our warranty claims team was not contacted regarding this claim; so AAP was unaware of this opportunity.  We see that [redacted] was recently contacted by [redacted] regarding this, however our warranty claims team at [redacted] can be called to check on the progress. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience our...

customer received while trying to claim their rebate. We have verified the three purchases; however the promotion did indicate $15 per axle.  Mr. [redacted] has two $15 rebate gift cards being processed through our rebate center per the tracking numbers he provided.  Since he did make a total of three purchases, as a gesture of good will we are issuing an additional $40 as a one-time courtesy.Details of the rebate offer in question from last month are below:[redacted]  Get up to a $30 Rebate ($15 per axle) with purchase of Carquest Wearever Gold Brake Pads and (2) two Carquest Wearever Rotors. Limit 2. (Purchases must be on same ticket) Purchase by: August 31, 2016 Redeem by: September 30, 2016 Details of rebate payment type from our rebate FAQ page below: [redacted]  Q: What are my payment choices? A: All payments will be made in the form of an Advance Auto Parts gift card, which is redeemable at any Advance Auto Parts store. Gift cards are typically received 5-7 weeks after registering for your rebate.  Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My lawyer was able to contact the local Advance Auto and they fully reimbursed me the $58.07 since we were about to file the law suit. Sadly, their corporate office was not smart enough to resolve the issue.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We would be happy to look into this issue further. We request the year, make, and model, and engine size of the vehicle. We request all this information so we can verify if there is an issue and we’ll assist further upon review.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the refund.
Regards,
[redacted]

I am not sure what this has to do with the fact that the cashier demanded to take possession of my iPhone so that she could inspect the order confirmation. Advance Auto Parts should advise whether this is their policy so that if it is I know to take my business elsewhere, and if it is not, what it intends to do about it. 
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Advance Autoparts failed to deliver my Autoparts and UPS returned them to sender. I contacted Advanced Auto parts and they told me for further inquiries please talk to the Revdex.com. So that's why I'm attempting to re open my case. Advanced Autoparts have not responded to my inquirys besides on the 27th of February. I call them on the phone and they either hang up on me or tell me they can't help me. Advanced Autoparts is in possession of my order according to UPS. So Advanced Autoparts has failed to make good on it's promise to ship my order to me. UPS never delivered the order and claims I refused the shipment. That is not true they never left any slip telling me I had a shipment. Because of the above I really need your help to re open my complaint. I have attempted many times to get a response from Advanced Autoparts and yet they tell me to deal with the Revdex.com. That shows how insensitive to customer needs and have failed to provide any sort of resolution to this matter. Attached to this email is the communication from Advanced Autoparts. [redacted]
[redacted] 
[redacted]
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We have found the online order and see that the item has been delivered. We did hear from Mr. [redacted] quickly and did start the process of the cancellation for him on 1/16/18. Unfortunately the cancellation process was unable to be completed before the item was shipped out. When an order is placed a customer accepts the responsibility of receiving that order.  At this time the best option would be to return the package to a nearby store location to have them process a refund. We apologize for any inconvenience and are happy to issue a $20 off $50 or more Speed Perk coupon to Mr. [redacted]’ reward account. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We located an exchange receipt for 1 battery for Mr. [redacted] on 10/13/2016 and also see a battery purchase/exchange for a Professional Customer called “[redacted]”. Warranty is not transferrable and only belongs to the purchaser. We would like Mr. [redacted] to advise if he is associated with this “[redacted]” so we can better determine our advisement. Please be advised that overall we have only being able to locate a single battery purchase/exchanges and as of now will be unable to assist at all with the secondary battery without a Receipt different than the ones we currently have found. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We have reviewed and found that two orders ([redacted] and [redacted]) were both cancelled on 5/7/18. When the orders were cancelled the authorization hold that was on Mr. [redacted]’s account was released. Once this is completed on Advance Auto Parts’ side then it is left to the bank to process this on their side. Most authorization holds are processed instantly while any that are not are done on the bank of that customer’s time frame. We would recommend Mr. [redacted] to contact his bank to verify if the authorization holds have been released on his account or what the processing time frame for them is. If Mr. [redacted] needs further help then we request he contact us at [redacted] and provide reference number [redacted] and we will contact his bank with him to attempt to help further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

In
regards to the complaint that Mr. [redacted] has filed, we would like to
respond further.
Our
corporate leadership team has partnered to resolve this opportunity for our
customer. We are mailing an $857.21 check to the address provided.  Mr. [redacted] can be expecting it in 7-10
business days.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

reached out to our Insurance company “[redacted]” and they provided some information concerning the denial of the claim. They advised that “Mr. [redacted]’s mechanic should’ve been able to determine that the spark plugs used on the vehicle were incorrect as they are visually different from each other. Due to this failure on the part of the mechanic the claim is denied”.  We can advise that when a mechanic or customer installs a part they take it upon themselves to determine that is in fact the correct part for their vehicle. We would also advise that if the spark plugs inside the packaging were different then we would recommend reaching out to NGK possibly for assistance. We would however also recommend speaking with the mechanic who installed the spark plugs and caused the damage to the vehicle. The only additional advisement we could provide would be for any questions to contact [redacted] at [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

Please be advised that all batteries are required to test as defective before a replacement is provided. There are many parts to a vehicle that would cause a starting issue, and if the battery tests fine there is a possibility it could be other components of the vehicle especially since multiple batteries have failed in the vehicle. We ask that Mr. [redacted] take his battery that is causing him trouble to a certified mechanic. If the battery tests as defective then we will be willing to reimburse the cost of the battery. We need this information so we can determine the cause of the issue. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We do not agree with the results that [redacted] claims that were  found on the heating tabs on the motor. The motor did not heat up or get hot when we drove  it, it simply started making  rattling noises n just turned off. Maybe that the tabs were already heated up before we even started using the motor. Our mechanics [redacted] auto repair also stated that the motor had very low oil compression n that was making the lifters or  pistons to make the rattling noise. [redacted] mentioned that waterpump heated up n caused it to heat up. That waterpump came on that same motor . why did they send parts that were  not any good . this whole situation is really a big loop hole so that they dont honor the warranty that came with a defective motor . so they wont have to pay back our money or exchange it for a good motor. We paid $1600 to Advance auto parts not [redacted] . they should dipute it among themselves not with us. What happened to the Motto : that customers are always right n that the company would make the customers satisfied n happy with their business? I believe there are other customers that have gone thru  the same bad experience too. This is alot of money for us poor people to  just not try to do something about it especially when it wasn't our fault that it messed up. Please take that in consideration. Thank you.

We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We have reached out and spoke with the Field Leadership Team concerning this matter. The Management has advised that they have spoken with the Team Members present during this incident and was informed that the battery itself tested as a “good” battery. If Mr. [redacted] can provide an invoice stating from a certified mechanic showing the battery as defective then we can assist further. Our warranty advises that we will exchange batteries due to manufacturer defects, but at this time the battery has not tested that a replacement is required. [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We have found the denial that was provided by the Transmission manufacturer, [redacted]. The Warranty and this Labor Reimbursement request would all be at their discretion. [redacted] pulled the Transmission apart and found no issues with it or reasons it should have been exchanged. At this time they have denied the Labor Reimbursement request and any additional assistance will have to come from [redacted] and they may be contacted at [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Attached you will see an invoice from [redacted] less than a mile from the advance auto store in which the issue had occurred.  This shop was recommended to me by the Store manager, [redacted].  If you reference the bottom left comments section of the estimate you will see where it says "bad mega fuse." Although, I had my car towed to the [redacted] Volkswagen dealership in hopes that they could fix my car in a more timely and more efficient fashion, [redacted] initially diagnosed the fuse.  The service department in [redacted] failed to diagnose the fuse and just recently refunded the $85.00 diagnostic fee because of this very reason.  The [redacted] VW dealership ran a 12 hour overnight diagnostic and was able to recreate the issue of the power loss because the blown main fuse aka "mega fuse" was cutting off power from various electrical components including the alternator.  So when I left [redacted] to drive my car back to [redacted], the car was solely running off of the fresh battery charge until it died later the next week.  I spoke with the service manager, [redacted] in [redacted] and the service manager, [redacted] in [redacted] and they both said, "just because you can still drive your car doesn't mean the fuse want blown."  "Driving the car with a blown main fuse is dangerous to you and the electrical system of your car if anything failed or happened requiring the fuse." "A main fuse doesn't just blow for no reason." They have also mentioned that if you would like to speak directly with either of them regarding my issue, then they would be more than happy to do so. i believe  the documentation I have provided does justice in backing my claim.  Until advance auto decides a to take responsibility for the issues caused by the improper installation of the battery I purchased, then I will not be satisfied.  They not only cost me a lot of money, but they also potentially could have caused me to get very hurt if the electrical system failed. this is where I currently stand.  
Regards,
[redacted]