Now Homes Inc

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and have engaged our insurance company,...

[redacted]. They should be getting in touch with our customer as soon as possible. At this time any further updates must come through [redacted], as they will be handling this for Advance going forward. If Mr. [redacted] would like to contact [redacted] they can be reached at ###-###-####.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Advanced auto advertises to place your order and pick it up in 30 minutes if the parts are listed as in stock at the store.  I did what it said.  They do not advertise anything about a 24-48-72-whatever hour etc hold.  Then after this weird scenario happened to me, the charge had already showed up as a pending charge on my credit card before I called their help line.  They wouldn't give me the parts.  They already had my money and wouldn't credit the money back for 24-48 hours.  I'm not calling the store to cancel this order - I called the Revdex.com.  I told the Advanced auto supervisor on the helpline to return the parts & I won't use there $20 perk because I won't use them ever again.  They need to change their policy or advertise that the order may be held up for whatever reason they are holding it uo.  Go to their website and check it out foryourself.  it reads:BUY ONLINE, PICK UP IN-STORE IN 30 MINUTES*follow the notes on the screen - no notes about these holds.
Regards,
[redacted]

We have spoken with the Warranty Claims Department multiple times regarding Mrs. [redacted]'s claims.  Unfortunately, we are unable to offer any labor reimbursement outside of what the vendor offers based upon their inspection.   As the manufacturer has deemed these two claims to be due to other factors, and not a manufacturing defect, we are unable to offer Mrs. [redacted] the labor reimbursement she is seeking.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We would be happy to correct this and work with our Field Leadership Team on this issue. Please be advised that we do test the batteries with our own equipment and use those readings, but they should be able to answer questions regarding the process. We see the previous online order # [redacted] and would like to refund the [redacted] account used there in order to allow the new purchase to maintain its warranty. Please respond if this would be an acceptable refund method and if not then confirm the address provided is valid to receive a check. The refund amount would be $121.43 from the order. We are willing to refund the $174.94 instead, but if done the new battery would continue from the old warranty which would end 7/26/2018. If the in store purchase is refunded then we would only be able to refund via a check. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

Starr. We do show where these purchases were made at store location #[redacted] and that they were eligible for warranty. We also show a transaction error that may have caused the rebates system to have an issue but a phone call should’ve corrected this and we will be reviewing what took place to correct this issue going forward. Please provide a valid mailing address and we will issue the rebate gift card back for $20 ($10 for each wiper set purchased) and we will also issue an additional $10 the inconvenience Mr. [redacted] had for a total of $30. This will be mailed out and we advise 7-10 business once it is created. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Advanced auto parts [redacted]
[redacted]
[redacted]
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Since Advance Auto refuses to reimburse us for the money that we are owed due to their negligence, we will proceed with our other legal options.
Regards,
Attorney [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We spoke with him about this issue and are having a Field Manager contact him as well about this issue. We will work with our Field Management to make certain that we are attempting to sell what the customer is requesting. I did advise however that some attempts at upsells may take place, but again that no customer should ever feel taken advantage of and we’ll check into it. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We see where we spoke with Mr. [redacted] previously and did advise that per our Return Policy that we would be unable to accept the return due to its used appearance according to our Store. The Store was willing to refund the item with a Merchant Credit Card as a one-time courtesy.  We have provided a link below to our Return Policy as well. We will be unable to assist beyond this and the Store at [redacted] is prepared to provide the Merchant Credit Card. If any issues please contact us at [redacted] and provide your reference # [redacted] Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I recently filed a complaint against ADVANCE AUTO and their SPEED PERKS AWARDS PROGRAM case # ID[redacted] which an agreement was reached but ADVANCE AUTO an speed perks program have failed to do what they said they would do to satisfy this complaint . I have waited for ADVANCE AUTO AND SPEED PERKS AWARDS to comply with the agreement but to no end . I am only asking ADVANCE AUTO and SPEED PERKS AWARDS to do what their policy or advertising said they would do if you buy from them . I even went on line to my SPEED PERKS AWARDS ACCOUNT to see that they SPEED PERKS AWARDS PROGRAM had not corrected their errors as promised in the complaint statement agreement as I was told . I have waited to let them do what was necessary to correct this matter but they have failed to do so . What is wrong with this company that they ADVANCE AUTO SPEED PERKS AWARD PROGRAM can not abide by their advertising to lure consumers to buy their products with added rewards for doing so . This is clearly an example of false advertising . I have been buying lots of their products for years to maintain my 4 vehicles with the SPEED PERKS AWARDS PROGRAM saving me money with their awards program which is the whole idea of this sales gimmick . ADVANCE AUTO AND SPEED PERKS AWARDS PROGRAM should be held accountable for their actions especially since their agreement to my last complaint which they have not done . Either do what their advertising says or do away with it . My present maintenance repairs and up keep have been delayed long enough !!!!! They ADVANCE AUTO and SPEED PERKS AWARD PROGRAM have withheld my monetary discounts that I have earned from my previous purchases for my next purchases long enough .

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted].  We have been advised that the collection company has been notified and is working on this issue. We unfortunately cannot expedite processes on their side. We will consider the issue resolved for the time being to allow the collection agency more time to work on this for Ms. [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided, and would like to apologize for the inconvenience...

this caused our customer.  We were able to confirm the survey in question.  To better assist, we request our customer provide the confirmation email so we can work towards a resolution.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Im missing a part from the store counter.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I finally got them to refund my money after having to come to the store, be given directions to go home and call for a solution, then having to go back to the store. I regret the day I ever went to their website. The website said that part was the correct part for my car but it was not. This caused me so much hassle and took so much of my time. I finally figured out that they do not know what they are talking about and still did not get my part. I just got my refund in the store after being told on the phone that even though they do not know why the system is showing the wrong part and basically acknowledging their mistake that I would still not even get a refund. This was the worst experience I have ever had with any auto part store. My lost time can not be made up. At least the cashier felt bad for me and gave me my money back. As for the response, no effort was made at all to resolve any issue. Worst business ever.
Regards,
[redacted]

Thank
you for providing us with the opportunity to address the complaint that Ms.
[redacted] has filed. It is important for us to hear from our customers and we will
strive to meet your expectations. 
We
request that Ms. [redacted] provide us, or help us find her battery proof of purchase
so we can...

better review her request, and take it for consideration.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We spoke with the store location and General Manager (GM) Meg advised that she recalled an individual attempting to return a Phillips bulb inside a Sylvania package. GM [redacted] claims that she was advised by this person the bulb was defective, but they were denied due to the part not matching the package. We are not sure that this was Mr. [redacted] however the time frame matches. We can only request that Mr. [redacted] take the part into the store in question and once there contact us at [redacted] and use reference number [redacted] for assistance. All store returns are up to store discretion however, but we are happy to attempt to work the store. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. Due to the opportunity received, we are having store manager [redacted] call our customer to arrange a refund.  Please let us know if we can help further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all I do have my receipt, and referenced it in my initial complaint and in store when I went to do the return. Not sure why that was never considered, considering the response from the company is solely based on me not having a receipt. Obviously the company is not interested in good customer service or the training of their store managers and sales associates. There's nothing that can be done at this point, as far as I'm concerned I lost $20 and learned a lesson on not ever going to another Advanced Auto!
Regards,
[redacted]