Now Homes Inc

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from Advance auto is for a second time failing to acknowledge the points I have made and the documentation for which I have provided.  The main fuse was indeed damaged and replaced at the [redacted] VW dealership.  The fact that the main fuse damage was originally diagnosed at the [redacted] auto shop ([redacted]), less than a mile from the advance auto store, is sufficient enough evidence that it occurred.  The dealership in [redacted] failed to find any of these issues and I had even mentioned the fuse to them, but they ran their tests (possibly disregarding what I had told them about the fuse), but the fact of the matter is that it was found an issue at the initial shop in [redacted], then found again while in [redacted].  The dealership can confirm that the fuse was damaged and replaced and still able to be driven.  I have documentation for all of the repairs that took place, while Advance auto is clearly making claims off of false premises.  Whether the battery was installed incorrectly or backwards, is besides the point.  When I initially drove the car from [redacted] to [redacted] to visit my friend, the car was fine with no dash light on at all.  Then after having the battery changed at advance auto, every dashboard light was on in the car.  It barely had any kind of electrical power when I was driving it to the auto shop in [redacted].  This was clearly an issue caused by Advance auto's negligence to properly install the battery.  I was in a state of shock when I realized that my car was acting in a strange manner and I wish I would have approached the situation differently and had not been given false information, which ultimately seems like a cover up for the Store manager's mistake with installing my car battery.  The fact that Advance auto is taking zero blame for this, nor have they reached out to the dealership or myself to try to better understand  this matter, it shows the lack of integrity in their customer service and their will to, "provide the best customer care possible."  I will not accept this explanation from Advance auto and until they take responsibility for their mistakes and acknowledge that I have the supporting documentation for my claim
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and did see the same exchange/purchase history the customer...

stated. The warranty of this Radiator is “limited lifetime” and that means that it would be exchangeable due to manufacturer defects and not normal wear and tear. The part has been exchanged two times so far and Ms. [redacted] states the part was originally purchased in 2003 and the last exchange took place in 2010 meaning that for six years this part has lasted and that is not counting the remainder of the thirteen years from original purchase date. All warranties are from the original date of purchase and we would have to consider this warranty to have been fulfilled and no longer valid due to the above reasons. Please see further below for our warranty policy and also provided is a link to the same information. At this time we cannot assist with the request of Ms. [redacted], but I would recommend ordering the part online and using the discount code TRT30 for 30% off of $50 or more up to a maximum of $50 off. If any help is required you may contact [redacted] option 1 option 1 and request assistance placing order which can be picked up in store. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]   General Limited Warranty Period and Applicability The warranty period is 90 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. During the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under normal use and service after proper installation. Simply return the part along with your original sales receipt to any Advance Auto Parts store. You must be the original purchaser of the part and still own the vehicle on which it was installed. This warranty is not transferrable. Replacement parts are warranted for 90 days from the date of exchange or the remainder of the warranty period on the original part, whichever is longer. Refunds will only be considered if you bring the defective part to an Advance Auto Parts store along with your original sales receipt within 90 days from the original date of purchase. Refunds will be issued in accordance with our Refund Policy.   What is Not Covered Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty parts. Parts under manufacturer's recall for a related problem. Parts installed on vehicles used off-road or for racing purposes. Parts installed on a commercial-use vehicle after 90 days (see below). Normal wear and tear. Used or salvage parts.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience this...

caused our customer. It appears that the part has been refunded, and unfortunately our warranty is limited to part replacement if the product fails. Due to the opportunity received, we would like Ms. [redacted] to fax her labor invoice or invoices showing the three charges she described to [redacted], or provide it via the Revdex.com. Once the invoice or invoices are received, we will be happy to respond with a resolution.  Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address
the complaint that Mr. ** has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize for the...

inconvenience caused to our customer regarding this rebate. We
have verified Mr. **’s transaction with the rebate offered and we would like to
issue a gift card in the amount of $10 which will be mailed to the address
provided.  We ask that our customer
please allow 7-10 business days for processing.
 
Our promise is to provide superior customer service and
offer high quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank
you for providing us with the opportunity to address the complaint that Mrs. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
Due
to the opportunity received, we have issued a check for $32.91 that we...

will
mail to the name and address provided. 
Mrs. [redacted] can be expecting the check in 10-14 business days.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]....

We show that the online order # [redacted] has been refunded and we could not locate any new purchases from Advance Auto Parts for these axles. Labor is not something that is covered under our warranty, but if Ms. [redacted] would submit any new receipts of purchase and the install invoices then we can review and see if we have any options to assist. We have included below a link to our warranty and an excerpt showing labor is not covered. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted]   Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] Thank you for your response. Per your request I attached a photo copy of the receipt.  Thank you. [redacted]

We have checked and did not locate this information at this time. We are attempting to assist with this issue and will require the information be provided or have a conference call with the bank to verify what charges took place. The statement may be emailed to [redacted] or faxed to [redacted]. We may be reached at [redacted] and a reference number for this call is [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We would be happy to assist with looking into this further. We do ask for further clarification on...

the purchase however, as it will impact how we proceed from here. We would need to know if the purchase was made directly by the customer, or indirectly, through the garage ([redacted]). If the purchase was made by the customer themselves, we could move forward with assisting the customer with their refund. If the garage made the purchase and then charged the customer for the part, we would be unable to assist and ask the customer work with the garage to inquire about the refund. Our reason being on this, the warranty on a part is held directly by the purchaser of the part, if the garage was the purchaser we would need to work with the commercial account owner over the garage.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the...

inconvenience caused to our customer.  Due to the opportunity received, we are mailing Mr. [redacted] a $168.99 check to the address provided. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information and apologize for the inconvenience this has caused...

Mr. [redacted]. We were unable to locate a purchase at that store location, but can advise that after about two weeks it is very likely that the part is unavailable if provided to the store location and shipped back to a manufacturer. The next issue would be the time frame of this incident having occurred on or around 2/14/2016 and we would have difficult time verifying information with Store #[redacted] after this much has passed. We request a receipt showing purchase or verification that this information provided is accurate due to this having taken place  over a year ago. This will help us so we can attempt to investigate further   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is completely unacceptable as a business number one I purchased a company warranty will th guarantee my product will work and it failed. I did not visit four stores. There is four stores in walking distance from my house with my “inoperable vehicle”. The association was incompetent and unwilling to assist me with the situation of them closing the store. Yes I was upset but there was no vulgar language or threatening actions involved in this store. If the workers where afraid for their safety no police were involved. When asked to leave I asked to call officers. Service was denied as associates felt they didn’t have time before store closed to deal with me. For an association to tell opinions of how a vehicle has problems is not educated. With my invoice being ignored and lack of communication I am disappointed and regretful that I purchased from this organization. I have not received any call for my inconvenience and store associates have? I do not want this battery this warranty or any part of this company. The customer in this situation is nothing and I have been helped more by an agent more than the company. I want a phone call on my cellular device by the corporate office.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good MorningIt has been over a month and I have not received any response from the company.  My case number is [redacted].  I have not received the refund the company promised me.  Do I need to submit another case against the company?

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

this caused our customer. We have spoken our District Leader, [redacted], and he has informed us that his store manager, [redacted], has requested invoices, pictures of the damage, and/or estimates of repair from Mr. [redacted].  DM [redacted] stated that once the invoices and photos are received; and if they determine that the TM in question may have caused any type of damage, they will work with our customer to reach a resolution. We ask that Mr. [redacted] contact [redacted] at his earliest convenience so we can attempt to work towards a suitable resolution. [redacted] can be reached at [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We have
reviewed the information provided, and we were able to find the battery...

purchase
in question from 10/9/2014.  Due to this
opportunity received we would like to offer Mr. [redacted] a refund in the form of a
check which will be mailed to the address on file.  The check will be for $139.98, and Mr. [redacted]
can be expecting it in 10-14 business days. 
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We have reviewed the information and apologize for the inconvenience this has caused...

Ms. [redacted]. We found the online order and see everything that transpired and as Ms. [redacted] mentioned the orders are supposed to be cancelled starting day 8. We do show where the order was charged, but also see the refund having been done already when reviewed on 11/3/2016. We have spoken with the General Manager of that store location and advised that orders are only to be charged when a customer comes in and signs the pick-up slip. We will speak with the District Manager as well about the issue, but could arrange a phone call if Ms. [redacted] wishes. This issue will be handled regardless to make certain we do not experience this again. We would like to offer Ms. [redacted] a $30 gift card for the inconvenience and apologize for the situation.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We have spoken with our General Manager, [redacted], at the store location. He advised he was not aware of the issue and refunded the online order for Mr. [redacted]. The refund will take 3-5 business days and go back to the Master Card used ending in [redacted]. We have issued two $20 off $50 Speed Perk coupons for Mr. [redacted] to his phone via text to [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.