Now Homes Inc

In
regards to the complaint that Mr. [redacted] has filed we would like to respond
further.
We have reviewed the information provided and would like to
apologize for the inconvenience this caused our customer.  We are sending a $33.24 check to the address
provided.  It can be expected in the mail
in 10-14 business days.  Mr. [redacted]
can
make note of reference # [redacted] for that check in the event he needs to call
to inquire about it.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. We have spoken to our field leadership team over the [redacted] store; and they have asked that Mr. [redacted] visit the store so store manager [redacted] could inspect the alleged damages.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused [redacted]. We appreciate the opportunity to provide an additional response, but at this time we still have to provide the same information and denial by the manufacturer. Any further requests need to be directed towards the manufacturer ([redacted]) at phone # [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. ** has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We’re sorry to hear about the issue Mr. ** has experienced at our store location in [redacted]...

[redacted]). The stores should be accepting invoices from certified mechanics advising if a battery is defective. We will certainly work with our field managers to ensure there is no misunderstanding going forward about this issue and our expectations. I would be happy to assist you with an exchange if still needed, with invoices from Honda Dealer, or refund you for the battery if you have proof of new purchase. You may fax that info into [redacted] or email at [redacted] and please put your reference number #[redacted] on either. You may also reach out to us via phone at [redacted] option 1 option 3 and simply provide your reference number for help. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have taken the steps to have the store hours correct on our website to prevent any future...

issues or incidents such as these. We have also submitted this feedback to the store's leadership team, and as requested by the customer, the store's district manager will be in touch with the customer within 24 business hours (3 business days) to further discuss the issue. Furthermore, we do apologize for the inconvenience this may have caused our customer and would like to offer a $10 gift card be mailed to them for the difficulty experienced.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: [redacted] [mailto:[redacted]] Sent: Wednesday, February 08, 2017 5:00 PMSubject: Advance auto parts I have been trying to locate the purchase receipt for the transaction in question and I just don't have it. the following information is what I can provide so advance auto part can try to find the purchase, it was either purchase under the following phone numbers [redacted], under the name [redacted] or [redacted] under the name [redacted] [redacted]. The possible stores that I purchased this item would be the one on [redacted] and [redacted] ave in [redacted]. Also the store on north [redacted] highway in [redacted] Or the one on south [redacted] Looking forward to hearing from you.Thank You[redacted]

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We have
reviewed the information provided and would like to apologize for...

the
inconvenience our customer received. Based on the information provided, we were
able to find where our district manager [redacted] over this store has reached out to
the customer, authorized a refund of the part in question, and a $25 gift card.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

the business has conceded thanks to the help of the Revdex.com , after I filed the complaint I received a strange call saying they were going to give me my money back and today I actually got a check via ups for a full refund. I would like to close the complaintthanks Revdex.com[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and have engaged our insurance company, Sedgwick....

They should be getting in touch with our customer as soon as possible. At this time any further updates must come through Sedgwick CMS, as they will be handling this for Advance going forward. If Ms. [redacted] would like to contact Sedgwick they can be reached at [redacted]. We would lastly like to advise that we are aware Ms. [redacted] has contacted Sedgwick already, and that they did not have a claim established for her at that time.  We do have a claim established now, and the claim # is [redacted].  Ms. [redacted] can provide that claim # to Sedgwick when calling so they can more quickly assist. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Well you guys failed to show the video of your employees if they opened the battery charger between 12pm and 8 am which means you guys are theifs and will never enter your stores.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

found where our Field Leader has spoken with Mr. [redacted] concerning this issue on 1/23/18. The information we have received was that Mr. [redacted] had a verbal altercation with our Store Team Member and while exiting knocked a display over and our General Manager has suggested Mr. [redacted] return the item at another location. We do understand that Mr. [redacted] has informed us this was an accident, but we will stand behind our General Mangers decision. If Mr. [redacted] has had any issue regarding this then please advise us which store he would like to work with and we will assist further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I have never received any type of refund in regards to this matter and I just want my money refunded thank you
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]. We...

will need the location this occurred at and the purchase location. Please be advised that our battery testing process does require we test the battery and follow what the tester advises us. The reason is to help better identify the vehicle’s true problem. A good battery could lose charge due to a defective alternator or a parasitic drain. If the battery is allowed to be charged then we could run a test on the electrical starting system, such as the battery, alternator, and starter. A drained battery can prevent our testing equipment from diagnosing another vehicle issue. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have submitted the customer's feedback and details of the incident to the store's leadership team to be addressed. The district manager over the store should be in touch with the customer within 24 business hours to speak with the customer regarding their in-store experience. Should the customer not receive a phone call within this time frame, we ask they please let us know and we would be more than happy to reach out to the leadership team directly to have this addressed as soon as possible.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer.  We will be addressing this opportunity with our field leadership team.  Due to HR reasons, we are unable to comment any further on team member disciplinary or training actions.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from
our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided.  Advance Auto Parts...

is having Sedgwick
insurance handle Mr. [redacted]’s incident.  
At this time, any further updates must come through Sedgwick CMS, as
they will be handling this for Advance going forward.   
 
Mr. [redacted]’s claim # is [redacted].  Sedgwick can be reached at [redacted].
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that our Customer has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused. We’d be...

happy to look into this, but we’ll need the exact store location this took place at. We appreciate the feedback about this issue. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address
the complaint that Ms. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
We have reviewed the information provided and would like to
apologize for the inconvenience...

caused to our customer.  Our customer returned to the store on
12/12/15 and received a full refund for the battery.  We have also reached out to the District
Manager, Steve, to ensure that the customer service concerns are addressed with
all Team Members involved. 
Our promise is to provide superior customer service and
offer high quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

The Field Leadership Team has advised this issue has been addressed at this time. We apologize but our previous response stated we would be unable to assist further regarding this matter.