Northwest Territorial Mint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, and well over due, as long as there check don't bounce this matter has been resolved.  Thank You.Sincerely, [redacted]

A list of available metals is being generated.  We will update our response once availability is confirmed.  This structure of resolution (Mr. [redacted]'s refusal to cooperate with our efforts to satisfy his complaint by speaking with us directly) will slow the process, but we are certainly willing to comply.
Maura R[redacted]

Revdex.com:I have received the order and am satisfied with the product. I am neither satisfied with the business nor their business practices and will never shop with them again.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response...

because: This only addresses the order for $3,381.40 (which should have been refunded). It does not address the order for $3,202.98 which NWTM claims they will refund. I fail to see how the second order can (supposedly) arrive before the first order is satisfied. Maybe NWTM has an explanation for this too because I'm at a loss as I have never done business like this in the past - and to be sure, I will never do business like this in the future.Sincerely,[redacted]

Respectfully request that we be allowed to reopen this complaint and have it listed as resolved.Mr. [redacted] shipment was scheduled to ship on 08/31/2015, but in fact shipped on 08/28/2015 - ahead of schedule and was received today, 09/10/2015, to the customer’s satisfaction.

Complaint: [redacted]I am rejecting this response because:
Please note attachment.  It is in pdf. format.  If you have problems opening it please advise.
Sincerely,[redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the lack of response was as expected.   Sincerely, [redacted]

Mr. [redacted] order was shipped on August 18th. Regards,Amelia

Dear [redacted],
Mr. [redacted] placed his order on 10/09/2015; We received his check on 10/12/2015; Good Funds cleared for Personal Checks on 10/22/2015;  the delivery window from that point is 8-10 weeks (12/31/2015).  The 30-day delay notice was sent on 12/31/2015 at 5:20 PM,...

[redacted], listing his delivery date as 02/01/2016.
This is within the terms and condition of the contract in force between Mr. [redacted] and NWTM. Mr. [redacted] was required to acknowledge and accept these clearly stated terms and conditions prior to his purchase.
We will update our response to this Complaint as soon as tracking information or proof of delivery is available.

Mr. [redacted] order will ship this week. When the delivery truck picks up his product from our facility, he will receive an email with his tracking number.Regards,Amelia

Mr. [redacted] was mailed a refund in full on 8/7 (check #12840).Regards,Amelia

Mr. [redacted]'s refund check #[redacted] in the amount of Five Thousand One-Hundred, Forty-Nine ($5,149.20) & 20/100's was cut on 01/22/2016.  It was issued after the mail ran so it will go in the mail on 01/25/2016.
 
We will amend our response to this complaint as soon as the check clears...

our bank.  Thereafter, NWTM has nothing further to do with this matter.
Maura

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. NOTE::However, NWTM has never contacted me that my order was canceled, but I will take this as official notification that our business transaction is canceled without penatly~Sincerely, [redacted]

Mr. [redacted] product shipped on 8/14. He should have received an email with a tracking number.Regards,Amelia

Complaint: [redacted]I am rejecting this response because: As of 9/15/15 I have not received payment. I will accept as soon as I receive payment.Sincerely,[redacted]

Dear [redacted]s,
 
Mr. [redacted] did not received the original refund check in the amount of Nine Thousand Fifteen ($9,015.00) Dollars & 00/100's that was sent to his listed address (Check # [redacted]) on 02/08/2016.  He came by the corporate offices and we reissued a replacement check on...

02/17/2016 (Check# [redacted]).  Check # [redacted] cleared our bank on 02/18/2016.
 
There is nothing further for NWTM to do in this matter.
Maura R[redacted]

Dear [redacted],
 
Mr. [redacted] refund on Order # [redacted] was issued on 02/15/2016 and cleared our bank on 03/28/2016.
 
There is nothing further for NWTM to do in this matter.
Maura

Complaint: [redacted]I am rejecting this response because:  My silver order has been paid for, in its entirety, months ago.  I...

expect one of two things to occur. Either they send me my silver order as agreed upon and as paid for, or they reimburse my full payment amount of $1532.16.
Check the status of your bullion orders.NOTE: If you do not see a previous order listed, please call [redacted] so that your account data can be rectified.
Latest Order:
Order ID: [redacted]
Date: 12/04/2015
Status: Paid
Estimated Ship Date: 03/14/2016

Mr. [redacted] order is scheduled to ship the week of 01/17/2016, per confirmation today (01/08/2016) with our NWTM Vault Manager.  We will supplement our response to this complaint with tracking or receipt of confirmation information as soon as available.

Mr. [redacted] checks were sent on June 4th and June 10th.