Northwest Territorial Mint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received my refund check on July 20, 2015, which was 6 weeks...

after cancelling the order and 5 1/2 months after placing the original order.  While I have finally been made whole on the deal, the service of this company is completely unacceptable.  I will NEVER order from them again.Sincerely, [redacted]

Mr. [redacted] order was shipped on June 11th.

Mr. [redacted]' shipping deadline expired on 12/07/2015; he requested his refund on 12/08/2015; following the procedure to release his position on the metals, confirmation that the order had not been placed into production or completed for pick and pack, his refund check# [redacted], Three thousand One...

Hundred Fifty- Six ($3,156.75) Dollars & 75/100's was cut and mailed on 01/22/2016.
 
We will amend our responses to this complaint when check # [redacted] clears our bank account.
There is nothing further for NWTM to do in this matter.
Maura

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Mr. [redacted]’s refund check # [redacted], in the amount of
 Seven Thousand Six-Hundred ($7,600.00) Dollars & 00/100’s was cut and mailed on 01/07/2016.

Complaint: [redacted] I am rejecting this response because: I simply want NWTM to refund my original purchase price of $5000.66.  Please see attached agreement.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted] I am rejecting this response because:  my money had nothing to do with your bankruptcy filing.  Since I never received the silver; which means you never purchased any, send my money back to me.

Dear [redacted],
 
Mr. [redacted] refund check #[redacted], for Order # [redacted], in the amount of Three Thousand Seventy ($3,070.00) Dollars & 00/100's was cut and mailed on 02/26/16 and cleared our bank on 03/07/16.
 
There is nothing further for NWTM to do in this matter.
Maura

Complaint: [redacted]I am rejecting this response because: Today is Monday, 12/07/15. We just got off the phone with NWTM. The order has not been packaged, even though their response said it had been. It has not shipped yet, even though the response stated that it would ship on the 4th. We were told it might ship tomorrow or Wednesday. I'm not holding my breath at this point. Even if/when we get our shipment we'll still be filing a complaint with the AG's office in Washington because they're still using the same tactics the AG sued them for a few years ago. It's clear everything we're going through is standard practice for NWTM.Sincerely,[redacted]

Mr. [redacted] refunds were mailed on 7/17 and 7/21. He should now be refunded in full.Regards,Amelia

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Mr. [redacted]’s purchase shipped on 10/07/15.

I reached out to Mr. [redacted] this morning and discussed his options with him.  He requested a complete refund as opposed to a partial fulfillment.  We are expediting payment at this time.  I will have an estimated issued/mailed date later today. I will call him with the same, per our discussion.
Maura R[redacted]

Mr. [redacted] refund was sent on July 7th.

Complaint: [redacted]I am rejecting this response because: The notification (email) I received on 12-11-15 was for a second order (Order # [redacted]) stating that order # [redacted] would be shipped on 1-11-16. To date neither order has been shipped. If order # [redacted] ships today it would be one week behind revised shipping date. I have received no correspondence it regards to order #[redacted] which has a revised shipping date of today 1-11-16. I will contact NWT to follow up on order # [redacted] after order # [redacted] ships. Please see supporting attached emails. I just want the orders shipped on the revised dates.
 Thank You
 [redacted]Sincerely,[redacted]

Mr. [redacted]'s Order#[redacted], was cancelled on 01/12/16 at his request for refund.  Mr. [redacted] was quoted 3-4 weeks, to complete the refund, not 3-4 months.  His position on the metal has been released and the verification of cancellation is underway through our system.  His...

refund is scheduled to process on 02/02/2016.
 
We will amend our response to this claim once the transaction has been returned to his credit card.
Maura

Ms. [redacted] refund check #[redacted], for order #[redacted] in the amount of One Thousand Seven Hundred Seventy ($1,770.00) Dollars & 00/100's has been cut and mailed today, 09/211/2015.

[redacted] Please See Attached Documents [redacted]
In the response NWTM states a 10 day delay for personal and business checks which I didn't send. I sent a cashiers check. In the contract it states 10 days holding period for checks and a 5 day holding period for cashiers check and money orders.. I sent a cashiers check for $4842.00, cashiers check #[redacted]. So NWTM is misrepresenting themselves to Revdex.com right from the start. I feel NWTM is operating in the GREY AREA just inside the law and should be investigated by the Revdex.com and states attorney generals office on how many complaints were lodged against them in 1 year. There is a lot of double talk on NWTM part. Now there saying I could liquidate for full refund-liquidate for and repurchase at todays current bullion price if it benefits me to do so or accept another delay until product is available. NWTM changes there story to make themselves look good . because nothing was mentioned about full refund and repurchasing at todays current bullion price. If I should request a full refund them NWTM had the use of my money for 4 months if the second shipping date was missed 2-16-2016.and no interest applied to my funds. I WISH I COULD RUN A BUSINESS WHERE I TAKE PEOPLES MONEY, USE IT FOR 4 MONTHS AND THEN REFUND JUST THE AMOUNT PAID. ALL I WANT IS FOR MY SILVER BULLION SENT TO ME TO RESOLVE THIS ISSUE. 2nd SHIPPIND DATE IS 2-16-2016-SEE WHAT HAPPENS

Mr. [redacted] order was split into two separate boxes, per immigration requirements. 1 was successfully received on 09/10/2015 at 1:15 pm (according to the [redacted]); the 2nd box was returned to Dayton from the San Francisco Post Office in error. It was reshipped yesterday, 09/10/2015, [redacted] Tracking # [redacted].