NorthStar Alarm Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it has been nothing but problems since switching to northstar! Yes my billing issue was fixed but after much arguing on my part with people! And my sensor issue is still not fixed!! Ive yet to receive a call to have them come out to fix it!!! I do thank you for waiving the service fee this time although I should not have had to agrue like I did to get that! And if I don't receive a phone call today about getting the service people out here I will be making another call!!!
Sincerely,
[redacted]

Mr. [redacted], Our records show that you agreed to extend your contract for an additional 42 months in May of 2016. NorthStar provided you with medical pendants at that time.  Warm regards, NorthStar Alarm Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Mr. [redacted], I would like to apologize for the delay in your refund.  I have refunded everything you paid to NorthStar, information below.   Response Description : APPROVED  Date Time : 9/15/2015 2:30:35 PM PDT  Merchant...

ID: [redacted]  Transaction Type: eCheck Credit  Total Amount $: [redacted]  Name: [redacted]  Response Type: A APPROVED  Response Code: APPROVED A01  Authorization Code: [redacted]  Last 4 digits of Acct#: [redacted]  Check Number: 001  Entered by: [redacted]  Trace Number: [redacted]Please let me know if you have any further questions. Sincerely, Melanie J[redacted]NorthStar Alarm

Complaint: [redacted]
I am rejecting this response because: I have sent a physicians note to Northstar Alarm today.  The note details how I now need full time care and had to move out of my home.  I am now awaiting a response from Northstar.  I will close the complaint when my daughter or I hear back from a manager at Northstar.  
Sincerely,
Constance M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Katherine [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Melissa J[redacted]

Revdex.com:
I have reviewed the response made by the NorthStar business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the response from NorthStar refers to me as"Mr. [redacted]." [redacted] is my middle name. My full name is [redacted]. and I want to make sure there is no confusion about which contract, and which person to whom this resolution applies.Despite the "welcome calls" that the company says they made to initiate service, I do not recall getting any of them. The only signs that something was amiss was when the security signs were changed throughout my house and my yard. My neighbors noted these signs with alarm because they, too, had been approached by the sames salesman from NorthStar, and felt that he was trying to mislead them.  As I've stated, I was misled to believe that I was dealing with my same company, [redacted], by being told it was an upgrade. My 94-year-old sister was present to hear the same statements from the salesman.I wish to thank you for your assistance in handling this matter, Revdex.com employees and staff. I will await additional action by the company, NorthStar, and will alert you if these changes are not made.
Sincerely,
[redacted].

Dear Ms. NorthStar would like to thank you for your business. We are sad to hear that you are not satisfied with your service. We will gladly honor your request to cancel your agreement.Sincerely,NorthStar Alarm

Mrs. [redacted],NorthStar is sorry to hear that you were not satisfied with your system. We have escalated the removal of your system to our service department. You will not be charged any more money and will be refunded the $98.27 you initially paid. We are sorry that our technicians have been slow...

to get out to you, but we are doing our best at getting them there to resolve this situation.Sincerely,NorthStar Alarm

Ms. [redacted],NorthStar has been working with the credit bureau to get this reversed. We have emailed you a copy of the fax that we sent to Transunion to remove the credit check from your record. I have also attached this to my response. We apologize for inconvenience.Sincerely,NorthStar

Ms. [redacted], Our technical support department is attempting to contact you to resolve your concern. Please let us know if we are unable to resolve your complaint to your satisfaction after you have spoken with them. Warm regards, NorthStar Alarm Services, LLC

Mr. [redacted], The auto-renewal provision of your contract is legal and binding. Our offer to accelerate early termination of your contract in exchange for bringing your account current through September 30, 2017 remains. Regards, NorthStar Alarm Services, LLC

Mr. [redacted], I am sorry to hear about the problems that your mother has experienced to this point.  I was able to review the information your provided as well as the notes on the account in order to make sure we get this resolved. I am showing that your mothers account has been sent to...

collections due to non-payment. However, If your mother would like the account to be re-activated she can pay the past due amount and the system will be re-activated.  Once that is done as you mentioned in option #1 We would be happy to send a technician out to the home in order to retrain her one the use of the system as well as check and make sure it is fully working and able to protect her and her home. Once that is completed as long as she makes the monthly payments we will continue to provide her with service and the monitoring of her system. If you have any further questions please let me know and I would be happy to further answer them. Best regards,-- Aaron

Mr. [redacted], I am sorry to hear about the problems that you have had in regards to your service with NorthStar in regards to your account.  I am showing that the original agreement that you signed did contain a clause allowing the sale or transfer of your system to another company or...

provider.  However,  we have elected to not transfer the account to another company and have gone ahead and cancelled the account in full.  You are under no further obligation to NorthStar and your account balance is $0.  If you have any further questions or concerns please feel free to let me know  and I would be happy to further assist you. Best regards, Aaron

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Samantha [redacted]

Mrs. [redacted], I am sorry to hear about the experience you have had so far with NorthStar.  I was able to review your account in regards to the complaint details that you provided.  I am showing that your account was renewed under the auto renewal clause in your original agreement,...

however I have gone ahead and processed the cancellation of your account effective 1/18/16.  You are under no further obligation to NorthStar and your account balance is $0.  If you have any further questions or concerns please feel free to let me know and I would be happy to further assist you. Best regards, Aaron

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]i only owe 61.00 not sure were they got that amount and I don't have service and I did put a hold on the bank .  I only want someone to talk to me and answer my questions.  Still no call back!