NorthStar Alarm Services, LLC

Mr***, We have reviewed your accountIt appears the technical issues you experienced in were resolvedIn fact, you signed an addendum in after a lengthy phone call with an employee of NorthStar in 2015, who explained the home automation equipment options which were available to
you at that timeAs part of that conversation, you agreed to equipment upgrades at no cost to you, and your monthly monitoring rate was not increasedNorthStar made this agreement with you because we value you as a customerThe signed addendum was received by NorthStar on June 11, It also appears you recently decided to switch providers from NorthStar to Vivint prior to the expiration of your contract with NorthStarWhile NorthStar is sorry to see you make the change, you are responsible for payment of the remaining contract termWe recommend either reinstalling the NorthStar system until the end of your contract term, or contacting Vivint to request they pay your remaining account balance. Warm regards, NorthStar Alarm Services, LLC

Mrs***, We are sorry to hear about the problems that you have experienced with your system from NorthStarWe are showing that the current problems has been escalated in order to make sure someone is out to the home to resolve the concerns that you are havingWe are showing that the onsite
visit with one of our field service technicians is actually scheduled for 12/and that he does have detailed notes on the concerns and will make sure to resolve thoseWe would be happy to have someone from the Corp office contact you once the service has been completed to verify that the system is once again working and any additional concerns are addressedWarm Regards, NorthStar Alarm LLC,

Ms***, The last payment NorthStar received from you was on April 21, Your account was cancelled, as an accommodation, on June 15, The invoice you are disputing is for services for the month of May and is due and owing. Regards, NorthStar Alarm Services, LLC

Ms***, We are sorry you have experienced technical issues with your systemOf course, we are happy to resolve these issues through our technical support department, and to send a service technician if needed to ensure your service is working smoothly. With respect to your
statement that you believe your agreement with NorthStar was for months, please see the attached contract you signed indicating a 42-month term, as well as the welcome call in which you confirmed your understanding that the contract was for months. Please contact our technical support team if you are currently experiencing technical issues. Warm regards, NorthStar Alarm Services, LLC

Mrs***, I reviewed your account in regards to the refund that you are requesting and I have gone ahead and submitted for the $*** that you have paid to be sent back to you It will be refunded to the form of payment on file and you should see that in the next few days If you have any further questions or concerns please let me know and I would be happy to further assist you. Thanks, Aaron

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is mostly satisfactory to me
Sincerely,
Lucas H***

Ms***, I have spoken with the individual you spoke with regarding discounts on your monthly monitoring rateHe told me you rejected the offer for discounts, which included an extension of your contract term with NorthStarIf you would like to explore those options further, please let me
know and I will have someone call you. Warm regards, NorthStar Alarm Services, LLC

Mrand Ms***, It appears from the notes on your account that we have reinstalled the NorthStar systemWe hope the reinstallation was done to your satisfactionPlease let our Customer Care department know if you have any questions or continuing concerns. Warm regards, NorthStar
Alarm Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me upon an emailed confirmation from north star that my contracted will be ended on 11/15/16.
Sincerely,
[redacted]

Mrs. [redacted], I am sorry to hear about the problems and concerns you have had in regards to your service with North Star.  I was able to review the information that you provided as well as review your account information with North Star. I am showing that your account was originally set up...

on 6/13/2012 and the agreement length was for 42 months ending in December of 2015.  I am showing at that time you had not communicated your desire to cancel to North Star so after that date your account remained active.  However, I have gone ahead and approved the cancellation of your account. You are under no further obligation to North Star and your account balance is $0. If you have any further questions or concerns please let me know and I would be happy to further assist you. Best regards, -- Aaron

I got married in July and my husband is in the army and got orders to go to Fort Rucker Alabama to go to flight school, we will be here 2 years and my parents do not the alarm system in their home. I do not know where we will be living after Alabama so my husband and I do not want the alarm system either. North star has not provided any information about cancelling besides  the initial 3 day cancellation, my mother read the pink copy they gave me and it also has a " listening in " section that they can listen to us any time they feel like it, that's invasion of privacy. If I knew that I would have never signed for this. The salesman was very aggressive, would not take NO for an answer, never said anything about the service and didn't give us any other paperwork. My mother also read that when the contract is almost up they want a 60 notice and even then secretly sign you up for another 18 mos. On their Facebook account they have 2 different Police Departments warning people not to sign with these people. I do not want to be with them anymore and being in the military and being deployed in different states it isn't logical to have them and we don't want the account on a 2 year hold.

Ms. [redacted],NorthStar would like to apologize for the system issues. On Friday September 16, a technician came to your home and got the door bell camera working with the exception of one of your devices not connecting. In an effort to make things right we lowered your monthly payment to $54.99 from...

$72.99 and refunded you $210 for your troubles.Should you need any additional support please don't hesitate to contact us.Sincerely,NorthStar

Mr. [redacted], I am unable to locate a NorthStar account in your name. Please provide your account number and I will look into your concern. Warm regards, NorthStar Alarm Services, LLC

Mr. [redacted], Thank you for the additional information regarding your account and the problems that you have experienced.  After further review as well as speaking with your sales rep, they have gone ahead and approved the cancellation of your account.  I have gone ahead and processed that and you account balance is not $0.  You are under no further obligation to NorthStar. If you have any further questions or concerns please feel free to let me know and I would be happy to further assist you.  Best regards, Aaron

Dear Mr. [redacted], I am sorry for any misunderstandings that may have taken place. We will agree to cancel your agreement once we receive our equipment back. A technician will contact you within the next 48 hours to schedule a time to remove the equipment. Please let me know if you have any...

questions. Sincerely, Melanie J[redacted]NorthStar Alarm

Mr. [redacted],NorthStar is sorry to hear about your troubles. NorthStar would like a chance to make things right. We will gladly send a technician out to service the account at $0 cost to you. Additionally, we will be glad to pick up the tab for all your false alarm fees. Please email or fax a copy of...

the false alarm bill to [email protected] or 801.752.4564 attn Licensing Revdex.com. We want to make sure your service is functioning properly and regain your trust.Sincerely,NorthStar Alarm

Dear Ms. [redacted],NorthStar is sad to hear you have had problems with your system. NorthStar has received your Notice of Cancellation, and it is in being processed. Please allow 7 business days for the cancellation and the refund of the $48.52. Should you have any further questions. Please feel free to...

let us know.Sincerely,NorthStar Alarm

Dear Mr. D[redacted], My records indicate our technician is coming to your home next Thursday, August 13 around 6:00pm. If this is not the case, or if he does not fix your system please let me know. Thank you, ?Melanie J[redacted]Customer Care Manager, NorthStar...

Homep:[redacted] | f:[redacted]e:[redacted]@northstaralarm.com | w:www.north...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
 Why didn,t they do this when I tried to talk to them earlier?  They got snotty on phone.Irritating me!  Ally was a professional, I thank her very much for this adjustement.I wish she would Remove the 5 year contract and make it a 2/3 year contract..   Never sign a 5 year contract period!

Mr. [redacted],We are sorry to hear that you are wanting to cancel your service with NorthStar due to moving to a new home. Depending on where you are moving to we do have the ability to move customer systems to new location and potentially provide you with all new equipment as part of that move. If...

you are moving out side of our serviceable area, and send in documentation of your new home then the account would be cancelled immediately. We are currently showing that you do have 12 months remaining on your agreement with NorthStar, however due to you moving and leaving the equipment at the old home we would be happy to cancel your account 60 days after receiving a written notice of cancellation from you. The 60 day notice is what is required based on the agreement that you signed which we have attached. You can email the written notice to us at [email protected] and once that is processed in 60 days the account will be closed so long as there is no outstanding balanced due on the account. Warm Regards, NorthStar Alarm LLC,