Nordstrom Inc

We apologize for the customer's experience and appreciate the opportunity to respondOur teams are currently researching the issue and will provide additional information as it comes available

We appreciate the chance to address service issues within our companyWe have reached out directly to this customer to resolve his complaints.
We apologize for his experience.
Best Regards,
Nordstrom, Inc

We apologize for this customer's experience and her understandable frustrationsOur team has worked directly with the customer to locate the boots in one of our stores and processed her order and shipment honoring the sale priceWe apologize for any inconvenience and hope we can better serve her
in the future

Hello,
Nordstrom is very sorry for the inconvenience to the customer as a result of this incident. Nordstrom has worked directly with the customer in an attempt to provide her with the cancelled merchandise, however at this late date she has indicated that she is no longer in need of this
item. We apologize that this customer received less than our best service; it is never our intent to disappoint our customers
Respectfully,
Nordstrom, Inc

At Nordstrom it is never our intention to disappoint our customersWe sincerely apologize that the popularity of this promotion meant our inventory of the gift with purchase moved very quicklyUnfortunately, Nordstrom has been unable to fulfill any of the gifts with purchase since 10/28/Our
records indicate this customer was sent a backorder notification on 10/28/to ***This customer was also sent a cancellation e-mail on 11/02/to ***We apologize if this customer did not receive this communicationOur records also indicate that the item purchased in order to make this customer eligible for this promotion was returned to our Nordstrom Valley Fair location on 11/2/We apologize for any inconvenience this customer may have experienced and do hope we can earn back her patronage in the future.
Best Regards, Nordstrom, Inc

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceOur records show that the customer may have been charged a Late Return fee because the merchandise was returned and received back to our fulfillment center
after our day Late Return window as posted in our Terms and ConditionsAn exception was made and the balance was refunded back to the customer on 11/30/We are sorry this issue occurred and we truly apologize for any resulting inconvenience to the customer

At Nordstrom, it is never our intent to disappoint our customers. Despite our best efforts, errors do occurWe sincerely apologize for the delay with regard to this orderWe were able to research the situation and insure the customer was able to receive the itemWe are so sorry for any
inconvenience to this customerWe appreciate the chance to respond to this customer and hope that we can earn back his trust should he choose to shop with us again in the future.
Best Regards,
Nordstrom, Inc

Hello,
It is clear that we have failed this customer from a customer service standpoint. Our Customer Experience Manager reached out to the customer directly last week regarding this issue to apologize and provide assistance. She also provided the customer with her updated
account number. Our Customer Experience Manager has also sent a follow up letter to the customer that she should be receiving shortly, which includes her direct contact information should the customer have issues in the future
We hope that the customer’s concerns were addressed in her conversation with our Customer Experience Manager We are truly sorry for the inconvenience this situation has caused, and we apologize that she has received less than our best service

We appreciate this customer taking the time to share feedback with usIt is through customer concerns like this that we learn what we can do better to serve our customersOur team has reached out to this customer to resolve the issue and provide the current selling priceWe apologize for any
inconvenience

It is never our intent to disappoint or defraud our customersOrders placed on nordstromrack.com will normally ship out in 1-daysUnfortunately, Mr*** orders did not ship out as promised, which we apologize forDespite our best efforts, errors do occurCustomers are able to cancel their
order within hours of the order being placed, a customer can do this on their own in their online account; since Mr*** is a new customer to the site, he may not have been fully aware of all the site functionsWe do provide free shipping for orders over $when the single order subtotal is at $Since the customer placed separate orders, it would appear that he did not receive free shipping because each order subtotal was less than $100, however the shipping fees were refunded upon his request when he contacted customer care for order statusWe apologize the customer feels his calls were not returned, however our number does not allow voicemails to be left so we are not certain what he is referring toOur records indicate that a refund has been processed in full back to his original form of paymentWe again apologize for any inconvenience this experience has caused and hope we can earn back his trust should he choose to shop with us again in the future. Best Regards, Nordstrom, Inc

Good Afternoon, I am pleased to tell you that after a LONG conversation with the company, they quickly resolved my issue as of yesterday afternoon

We apologize for this customer's experience and appreciate the chance to respondWe have worked directly with this customer to resolve this issueWe apologize for any inconvenience and hope we can better serve her in the future.
Best Regards,
Nordstrom, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We apologize for this customer's experience and appreciate the chance to respondOur records show this package was delivered to the correct address and later returned to a local Nordstrom Rack storeWe have opened an investigation with UPS since the correct customer did not receive the
package A full refund of $was also issued to the customer's PayPal account on 4/2/Our representative has reached out to the customer to see if she requires documentation of this transaction to discuss with PayPalWe truly regret this customer had an unsatisfactory experience while shopping with us

At Nordstrom, Nordstrom Rack, and HauteLook, it is never our intent to disappoint our customers. We are constantly working with our brand partners and production team to ensure that correct fabric contents be provided for all items and our records indicate the fabric content and online copy
was listed correctly for the item referenced by this customer We apologize for any inconvenience to this customerOur return policy with regard to *** Returns to Rack for items over or under $can be found on our FAQ page under “What is Returns to Nordstrom Rack”: “Returns to Nordstrom Rack gives our members a fast and easy way to return eligible *** items to any Nordstrom Rack store in the U.SPlease check your confirmation email or order page to see if your item qualifies for returnIf eligible, simply bring your invoice and returnable item(s) to your nearest Nordstrom Rack store to receive credit back to your original form of paymentPlease note that any returnable item equal to or more than $may not be returned in store at this time.”Additionally, after a review of this customer’s account, shopping, and return history we have determined that we are clearly unable to meet his shopping needs and his *** member account with us has been terminatedWe do not take these decisions lightly and carefully evaluate each situation on a case by case basis and termination is certainly the last resort we wish to takeWe appreciate the chance to respond to this customer. Best Regards,
Nordstrom, Inc

We appreciate the chance to address this customer's concernsAt this time one of our Customer Service Managers from our credit division has reached out to this customer directly to resolveWe apologize for this customer's experience and hope we can earn back his trust should he choose to shop with
us again in the future. Best Regards, Nordstrom, Inc

Complaint: ***
I am rejecting this response because: this is unsatisfactory and is exactly what I have been dealing with for the last month No one can explain where this went wrong This company need to admit their mistake I am the one suffering--this is on my credit & my card that I have had for years have been suspended This problem started with this company sending me defective, faulty merchandise I received mismatch worn shoes which started this terrible ordeal I am the one suffering; this company needs to fix this in good faith
Sincerely,
*** ***

Hello,
Nordstrom appreciates Ms*** bringing this matter to our attention and we apologize for her experience. We have worked directly with Ms*** to resolve this matter. We have sent a confirmation letter to her today confirming that she has been removed as an
authorized user and that we have requested the three major credit bureaus delete the tradeline from her credit file
Respectfully,
Nordstrom, Inc

Complaint: ***
I am rejecting this response because: As I was not the recipient of the package, I was not present when the package was delivered and can't speak to whether or not said package was damaged, but Nordstrom just basically said my Grandma was lying about not receiving her sheet (that first of all, she didn't even know she was getting, so I'm not sure how she would know to "lie" about this sheet, nor is my Grandma someone who would lie)I also explained WHY I did not contact them within daysAdditionally, as I have worked in customer service and have been involved in UPS Tracer Investigations, I know firsthand that the package weights aren't even always accurateI do not know what went on to cause this "lb" package to only be containing half of the ordered sheets, but what I do know is that my Grandma informed me she only received a fitted sheet (it's called a fitted sheet not a bottom sheet, Nordstrom)I think it's pretty tasteless to accuse an year old woman of lying repeatedly, and I would really appreciate Nordstrom owning up to this mistake and sending her a new sheetIt was $34, I'm aware I don't shop with Nordstrom often (for good reason, apparently) so this is making them less willing to assist with the situation, which is rather ridiculous.
Sincerely,
*** ***

We apologize for this customer's experience and appreciate the opportunity to look further in to thisThe terms and conditions of the promotion this customer is referencing state that there is a limit to one promotional note per customerThe customer used three total promotional notes on the
orderIn line with our advertised polices, the violation of the promotion caused the customer's card to be charged. Our records reflect the customer received the merchandise via UPS tracking number ***If the customer wishes to return the merchandise we would be happy to refund her credit card accordingly