Nordstrom Inc

We sincerely apologize for any delay or inconvenienceWe now consider the matter resolvedWe are grateful to be able to address this customer's concerns. Best Regards, Nordstrom Inc

Hello, Per his request, we have faxed the letter to Mr*** for a second time, and we again have confirmation that the transmission was successful. In addition, Mr*** will also have received a paper copy of the letter. We consider this matter resolvedSincerely,Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respond. We have thoroughly looked in to this matter and determined that the boutique this customer is referencing is owned and operated by the vendor, Christian LouboutinThe salespeople are not employees of
Nordstrom and Nordstrom has no involvement with their sales or policies
We contacted the vendor and it is our understanding that the head of customer service for Christian Louboutin has spoken to the customer and re-iterated their position
We understand Ms*** frustration; however, we are unable to assist further

We appreciate the customer bringing this matter to our attention and we are sorry for any resulting inconvenienceWe have removed *** *** address and the name *** *** from all mailingsDue to print and circulation, the customer might receive one or two more catalogs/mailingsNothing
further should be received after weeks

Our store has worked directly with this customer to resolve this complaintWe appreciate the chance to respond and address service issues within our company.
Best Regards,
Nordstrom, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Re: Revdex.com Complaint No***
At Nordstrom, it is never our intent to disappoint our customersWe sincerely apologize for this customer’s experience and appreciate the opportunity to respond to her concernsWe reached out to the customer on April 11, 2016, regarding the sale adjustment on
the pairs of earrings and received a response from her via email on April 12, On April 13, 2016, per the customer’s request, we refunded $back to her credit cardWe appreciate the customer’s patience and hope we can better serve her in the future
Sincerely,
Nordstrom, Inc

Nordstrom is right on the fact that I did purchase a suit in Feb and I returned after Nordstrom tailor department ruined the suit and when I tried to get any help in the matter they were not in any way accommodatingI returned in April after speaking to another sales person and purchased a Canali suit and had Nordstrom tailor department once again do the tailoring for the suitWhen I returned to pick it up the next day, the tailoring was wrong and they took it back to fix it, after that I took it with me to my event that weekend in Las Vegas, upon arriving I called Nordstrom and Spoke to their manager who I have stated here before who I spoke to, she notified me that Las Vegas would fix the tailoring issues with my suitAfter picking it up at Las Vegas in Nordstrom, I noticed the tailoring again was shortened on my dress pants, and the rear was ruinedI emailed the Store Manager of Nordstrom and let her know of these issues and I never once got a call back from her nor an email eitherI took it to the local Tailor here in Yakima, WATo have the dress pants fixed, however because of the constant mistakes Nordstrom did it was beyond your typical repair and I had to pay for the additional changesI have since I sent this message to Revdex.com visited the Seattle, Downtown Location in Nordstrom, I noticed a lot of their employees in the Suit department mainly their store manager who I have been in emailing yet she never responded back to the issues, she was making gestures to me with her other employees and was being very unprofessionalI feel that Nordstrom should either return the suit because of their constant mistakes that they did on their behalf and the truth of matter of their department not being professional at all nor trying to accommodate me either
Complaint: ***I am rejecting this response because:

We are sorry that this issue occurred and we truly apologize for any resulting inconvenience. Our teams reached out and spoke with the customer to review the situation on June 30, 2017, and sent the attached letter in follow upWe hope this information is helpful

Hello, We understand that this entire experience was extremely disappointing for both you and your grandmother and for that we truly apologize. We were able to locate a limited amount of the missing sheet and reached out to you directly to confirm that you still wanted a replacement sent, but we have not yet heard backShould you wish to have us send your grandmother the missing sheet, please reply to Thomas from our contact center In the meantime, we have refunded you for both sheets in the event you prefer to purchase a full set of replacement sheets. The refund will show as two separate transactions and it may take several days for both transactions to post to your account. Again, we are sorry for your experience Sincerely, Nordstrom, Inc

A member of our service team is currently working directly with this customer to resolve the issueNordstrom appreciates the chance to respond to this customer's concerns and apologizes for any inconvenience this may have caused. Best Regards, Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondWe are working with our buying office to get replacements of this item so that we can get one to *** *** Our Beauty team has contacted the customer directly both via email and by telephone in an
attempt to resolve this issueWe apologize for any inconvenience and hope we can better serve her in the future. The customer may reach out to our representative should she have any further questions

Hello, Our records indicate that this customer’s refund was properly processed back onto her account. Our representative has reached out to the customer directly and has left her a message asking to discuss this matter further. If the customer is not seeing the credit on her account, we encourage her contact the representative so that we can research this issue Thank you, Nordstrom, Inc

Complaint: ***
I am rejecting this response because:No fax was received by NordstromPlease send to * * *** *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: you did not follow your own policy when you returned my item and issued me a gift card nor have you even asked for the gift card number to do research on the complaint before even bothering to replyHad you followed your own policy since I originally paid cash or card I should have been issued back cash or card, since I no longer bank with that bank you could have issued a check instead of a gift cardI am asking you do the right thing now properly research the complaint and correct my return which should have been cashed out originally instead of to the form of a gift cardThis was nordstrom's mistake and I'm asking them to correct it! Nothing is outside of your policy!
Sincerely,
*** ***

We apologize for this customer's experience and appreciate the chance to respondWe looked further in to this authorization and see that it was voided with PayPal on 12/At this point the authorization has been removed with us, and it may have taken a few days for the to be reflected on her
bank’s end due to the weekend and holidayWe truly regret that the customer had an unsatisfactory experience while shopping with us

Waiting for gift card to arrived Disappointed that this issue could have been avoided if the previous reps had followed instruction Many hours were wasted and haven't offer anything for the inconvenience. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We apologize for this customer's experience and appreciate the chance to respondOur records show there was a credit back to this customer's account and we are happy to work with the bank to get this resolvedOur teams have contacted the customer and are waiting to hear back on a time that would
work for her to discuss with the bank togetherWe are sorry that this issue occurred and for the resulting inconvenienceWe hope we can work with the customer directly to find a solution

We truly regret that the customer had an unsatisfactory experience while shopping with usHowever, we have thoroughly investigated this matter and communicated with the customerThe Topshop Mesh Bandage Dress and Marc Jacobs Licorice Fil Coupe Balloon Sleeve dress were never received by
NordstromWe partnered with our return shipper and our fulfillment center to conduct our investigationDuring the investigation we were able to verify with our return shipper the weight of the package as it was in transitWe also verified that this weight matches the combined weight of the items received and refundedWe do understand that mistakes can happen and feel we have shown our willingness to accept responsibility by accommodating this customer's previous claims of un-refunded returns, which we have honored on at least occasionsIf the customer feels the dresses have been lost as a result of criminal activity, this would need to be addressed with her local authorities

We appreciate MsP*** taking the time to share her feedback with usOur records reflect we did not have the same pair of boots available to replace her damaged itemOur teams offered a discount to repair her current merchandise or we could offer a refundThe customer accepted the refundWe
reached out to the customer directly via phone and email on March 8, to further address her concernsStore manager Heather H*** is available if the customer would like to discussWe apologize for any resulting inconvenience and hope we can better serve her in the future