Nissan of Richmond

In reference to your complaint; Please accept my apology and know that we have removed you from our data base. The calls after your complaint came from me (GM) returning your call. Best regardsGeoff S[redacted]

[redacted] called from the business stated that a check in the amount of $[redacted] was mailed out on November 27, 2017.

In response to the complaint.
 
We will refund the $369 and cancel the policy at your request.
 
Regards
 
Geoff S[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I am not satisfied because the repair was not completed. The fuel gauge did not work and still doesn't work. I paid to have a repair done and the repair wasn't done.    
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Please note this business refused to do anything until I had contacted an outside source. On multiple occasions, emails and phone calls still were not answered and service was abysmal. Promises would be made, but never followed up (Mr. Scott S[redacted] one of the managers outright ignored me and made this process much more frustrating). As noted above, an outside source (the owner) provided the best service I have ever seen and corrected this issue. She ensured this business did what they are supposed to do. Without her, nothing would have been done and would still be at square one. Hopefully with her leadership, this company will turn around. Recommend watching the place closely for similar complaints. The way customers are treated is unacceptable and right now this company is well below an A rating in my humble opinion. However, I'm confident the owner can change it over time. The business has finally performed the actions necessary (after nearly 5 months) and this complaint can be closed out. Thank you. 
Regards,
[redacted]

In response to your complaint[redacted] you are correct we have sent text back and forth with your last text asking "who is this". My response was Geoff S[redacted] the person you sent the text to. We scheduled a day to get your wheel fixed and you sent a text that you could not make the appointmentand we...

needed to reschedule. I have not heard from you nor would I ignore you, you have my personal cell number.When would you like to try again to get your rim fixed?RegardsGeoff S[redacted]

We would like to give you an update of the above case.  We spoke to Ms. [redacted] to rectify the challenges she had.She is currently working with the Dealership to get her into another vehicle.We cannot provide her with the same identical car she’d like to purchase when she was here...

at the first time on March 17, 2018,but would be more than happy to assist and direct her toward the car she likes with the budget she likes to spend.She is planning on coming back to see us this week. Would you please update this case as close and if you need additional assistance please contact me.Thank you for your assistance and have a great day. Sincerely, Margaret G[redacted]Nissan of Richmond[redacted] W. [redacted] Street[redacted], VA [redacted]@nissanrva.com[redacted]

In response to the complaint.We will refund the $[redacted] and cancel the policy at your request.RegardsGeoff S[redacted]

Hello Revdex.com Team,Can I please rescind this complaint? I’ve just resolved this with the appropriate team in a satisfactory manner, so I would like to cancel this if possible. Thank you  [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

Please find the attachment for case #[redacted] for [redacted]l. The car that he traded in ([redacted] VIN # [redacted]) was paid and there was no money owed. We paid [redacted] $[redacted] on 12/27/2017 with check # [redacted]. I also spoke with Mr. [redacted] today in this...

regard. We do not owe Mr. [redacted] any money, therefore please close the case after your review. Thank you again Regards,Margaret G[redacted]

Kristy N. Called from the business she stated that they are in the process of working with the Ms. [redacted] that she was in the dealership yesterday. A new contract was signed and when it was presented to Nissan because it was printed they would not accept the contract. Ms. [redacted]'s payments were...

moved another 45 days to accommodate her. The warranty & GAP were taken off of the loan allowing Ms. [redacted]'s payments to go down.

In response to your complaint[redacted] you are correct we have sent text back and forth with your last text asking "who is this". My response was Geoff S[redacted] the person you sent the text to. We scheduled a day to get your wheel fixed and you sent a text that you could not make the appointmentand we...

needed to reschedule. I have not heard from you nor would I ignore you, you have my personal cell number.When would you like to try again to get your rim fixed? RegardsGeoff S[redacted]

Re:  [redacted]Our Sales Manager Billy D[redacted] contacted consumer Ms. [redacted] to go over issue.  We are to meet with Ms. [redacted] this week. Should you have any additional questions, please feel free to contact me.Sincerely,Geoff S[redacted]Nissan of Richmond[redacted]....

[redacted] Street[redacted], VA [redacted] Ext [redacted]

In response,While we are saddened to hear of your experience we want to express our apologies for the lack of communication.We should have informed you of the importance of returning the documents as it is time sensitive and that the process was stalled until we had all the required documents. When...

we received your documents we moved quickly and secured your loan as well as paid your trade off, any difference will be credited back to you.The City you reside in does require you to have the vehicle emission tested and we can not issue plates until this has been completed. This should have been communicated to you as it sounds as if you did not know of your City requirements.Best regardsGeoff S[redacted]

Revdex.com Id #11906150  / Re:  [redacted]Thank you for your response.  [redacted] is able to change the due date by calling Nissan Motor Acceptance Corporation.  Due to privacy, NMAC will not speak to dealer representative nor Mrs. [redacted] as they will only speak to consumer that is on the loan.  [redacted] IV is the only person on the loan and is able to request due date change by calling [redacted] and press 1 for consumer.  Should Mr. [redacted] need further assistance, please have him contact our General Sales Manager directly at [redacted] ext [redacted] and Ms. Eun S[redacted] will gladly assist. Thank you for your assistance with this matter. Sincerely,Geoff S[redacted]General Manager

Mike C[redacted] called from the business he stated the car was returned on February 12, 2016 and the daughter was spoken to about the vehicle being wrecked. She informed Mike that she had re-ended another vehicle and never reported the accident. The damage done to the vehicle is going to cost over...

$[redacted] to fix it ( new bumper skin, replace the packaging behind the bumper, and painting the new bumper). The daughter informed Mike that she was going to pay for the repairs of the vehicle when they had spoken. Mike stated that if the repairs on the car are paid for by the consumer he will issues the $[redacted] back to them. If the repairs aren't paid for by the consumer then he will be keeping the $ [redacted] to help pay to repair the damage done to the car. Mike stated that they are a 3rd party when it comes to financing and under certain circumstances the financing was denied.

In response to a complaint filed by [redacted]There has been a complete lack of follow up on our end and for that I apologize.The check for the $2000 has been cut and sent on 7/10/15. If there are any other concerns or request we will be more than helpful.Best regards[redacted]Nissan of...

Richmopnd804.346.4200

Becky called from the business stated that a check in the amount of $[redacted] was mailed out on November 27, 2017.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]