Nissan of Richmond

The morning of June 14Th, Our software that places the pre owned inventory online including pictures and prices (***)automatically priced units in stock at a 12,discountThis was brought to our attention by a customer as we had a car with $price online.This was corrected as well as the additional vehicles affected by the software pricing.Mr[redacted] called as he was either out of the Country or State, Ryan our sales staff that answered the call can not recall, and wants to pay for a [redacted] truck over the phone.Ryan informs Mr [redacted] of the software issue as not every vehicle was affected as he can see another truck similar to the car in question was also listed for $35,314.Mr [redacted] was reminded of the disclaimer on the bottom of the description the reads as follows; Dealer reserves the right to refuse any sale due to pricing errors and will not beheld responsible for any errors resulting from typos, inaccurate detail information or technical mistakesWe reserve the right to correct any pricing errors at anytime.I hope this email will close this complaint as this was a technical error and not a misleading listing.I will also fax the listing with the disclaimer to your office.Best regards

Kristy NCalled from the business she stated that they are in the process of working with the Ms*** that she was in the dealership yesterdayA new contract was signed and when it was presented to Nissan because it was printed they would not accept the contractMs***'s payments were moved another days to accommodate herThe warranty & GAP were taken off of the loan allowing Ms***'s payments to go down

[redacted] contacted Revdex.com regarding this complaintThe business has reached out to the customer to discuss the concerns in his complaintThey were able to speak about this and the business will be able to use this as a teaching moment for the future with all staffThe business thanks the customer for bringing this to their attention and taking time to talk about this with the business

I'm willing to work with them and close out this complaint at this pointThank you for everything that you've done for meI appreciate it

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] The complaint had nothing to do with the paint finishThe complaint was specifically the right rear bumper panel, which was damaged before my purchase, and to AGAIN describe the damage ; THE REAR LOWER BUMPER PANEL OUT ABOUT 1/IN , WHICH THE SALESMAN LATER IDENTIFIED AS HAVING THE CLIPS BROKEN OFF AS A RESULT OF AN IMPACTThis damage had to be acknowledged and aware of when it was purchased from another dealer, and sold it without telling the consumer of the evident problemIn addition management also knew of the misalignment of the right rear fender with the trunk, and said nothingI did not mention anything about warranty, but I do expect repair or compensation for the above problems as detailed Regards, [redacted]

In response,While we are saddened to hear of your experience we want to express our apologies for the lack of communication.We should have informed you of the importance of returning the documents as it is time sensitive and that the process was stalled until we had all the required documentsWhen we received your documents we moved quickly and secured your loan as well as paid your trade off, any difference will be credited back to you.The City you reside in does require you to have the vehicle emission tested and we can not issue plates until this has been completedThis should have been communicated to you as it sounds as if you did not know of your City requirements.Best regardsGeoff S***

We are sorry to hear that [redacted] is upset but attached is an email from our title department requesting a Washington DC driver's license in order for us to proceed with DMV paperwork which was requested by Titles Tags company [redacted] provided us a Memphis, Tennessee driver's license but Titles Tags company requires a DC driver's license or DC state ID to register vehicle in DC which we forwarded [redacted] the email We have not heard from [redacted] to date except from Revdex.com today [redacted] can provide a DC driver's license or DC state ID, we will gladly assist and expedite.Also attached is a clean car fax showing NO ACCIDENTS, NO OTHER DAMAGE, that the vehicle has been inspected by our dealership on [redacted] *** and passed safety inspection as well as a pre-delivery inspection, maintenance inspection was completed, air filter replaced, brake fluid flushed, cabin air filter replaced/cleaned, tires balanced, wipers replaced and emissions inspection performed The vehicle had *** MILES WHEN SOLD This vehicle was in like new condition when she received it Furthermore, please see clean car fax attached, [redacted] has never taken it to a reputable dealership or it would show on this carfax ran [redacted] *** Our dealership is the last dealership reported on Carfax inspecting her Honda Pilot She is requesting *** for repair for an accident There was no accident on this vehicle when we purchased it and sold it to [redacted] as of [redacted] *** We would like to assist should she have any additional questions, please feel free to contact dealership directly, [redacted] ***Thank you [redacted] Memphis TN From: [redacted] Sent: [redacted] To: [redacted] Subject: RE: DC used car deal for [redacted] What state driver’s license was in deal? From: [redacted] Sent: [redacted] To: [redacted] Subject: FW: DC used car deal for [redacted] I sent her this email in June and have not heard anything from hereThis is what I need from here to get her vehicle titled in DC From: [redacted] Sent: [redacted] To: [redacted] Subject: FW: DC used car deal for [redacted] I am trying to do you DC DMV however I need the following to go with what I have.Thank you [redacted] Nissan of Richmond From: M [redacted] Sent: [redacted] To: ' [redacted] Subject: DC used car deal for [redacted] Hi ***, I need either a copy of DC DL or DC non-driver ID card, clear of signed PNC contract and DC emissions receipt, okay? Thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] ***

VACU the lender financing the new vehicle just finalized and funded deal 10/3/2017. We immediately sent funds to pay off Maxima 10/3/2017. It should be paid off today 10/4/2017. Should you have any additional questions please feel free to contact me. [redacted] General... Manager(804) 346-4200

Do not, I mean do not purchase a vehicle from Nissan Richmond West Broad st. They will tell you anything to sell a car. They do not care about their customers. If anyone on here has had a bad experience with Nissan of Richmond, please file a complaint with the Attorney Generals office. I will be filing a complaint and contacting the news media to do a story on this dealership. There are better Nissan dealerships in the Richmond area go to them and purchase your car. I didn't want to leave any stars, but the site wouldn't allow me not to.

In response Mr ***,I have read your complaint and your request for a warranty or a new car.During our research on the history of the car as well as the requested Work at time of delivery I don't see where the dealership is obligatedTo provide a warranty when if there was a problem with the
paint it Sounds as if it is fixed. You are correct the Carfax does not have any history of damage or repairs To the paintI did enclose the Carfax with its full service history, very detailed I must say.The car at time of delivery had 98,miles on it and I would be Surprised that it did not have a blemish or two and I was correct.There was a blemish on the dash that we corrected for you as it was An item we promised to fixThere was not a paint concern that meant neither Party found a problem.The only solution I have is to apply a paint sealant to your vehicleThis fills the poresOf the paint and preserves the clear coatIt sounds as if your car is not in need of paint However you feel it looks differentWe can apply this Monday - Thursday from 9a to 5p.Best Regards*** ***

Business stated the customer picked up the check

Re: *** ***Our Sales Manager Billy D*** contacted consumer Ms*** to go over issue. We are to meet with Ms*** this week. Should you have any additional questions, please feel free to contact me.Sincerely,Geoff S*Nissan of RichmondWBroad
StreetRichmond, VA 23233(804) 346-Ext ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

In response to complaint #***You are correct that your vehicle was not paid off in daysThis is the result of not showing for an appointment to correct your contractWe can not pay off your vehicle traded until the funding of your new vehicleYou did show for your second appointment
with your contract date of 10/31/You are still responsible to make the payment, if due until the funding of your new vehicle.We will call your bank to inform them of the delay in payment as you traded the vehicle, usually this will be enough to end any damage to your score.RegardsGeoff S***

The customer's wife called and said they have not received a check for this as stated by the business but did get a $**.** check for a tag refund but did not change their tags

In response to a complaint filed by *** ***There has been a complete lack of follow up on our end and for that I apologize.The check for the $has been cut and sent on 7/10/If there are any other concerns or request we will be more than helpful.Best
regards*** ***Nissan of Richmopnd

Re: ***We have contacted *** ***, left voicemail message as well as emailed him March 20, at 2:33pm in reference to both title and tags. He has a loan, therefore he can not have vehicle titled to him, it must be titled to lienholder, the financial institution that financed
his auto loan. As for the temporary tags, we sent him temporary tags as well as emailed him copy of the temp tags, please see attachment. We did in fact forward all necessary docs to *** *** tag agency. The tag agency would not release hard plates for the following. Susan S*** from our title department called and left a voicemail message on March 22nd approximately 3:00pm for Mr*** notifying that ** tag agency would not release hard plates until they received a *** *** driver's license with *** *** address or a personal property tax receipt with the same vin number or a utility bill ie., electric, gas, landline phone bill showing *** *** address. We have not received a return call from him. The phone number in our system we have for Mr*** is *** ***. It is the correct phone number because his voicemail recording has a greeting announcing his name in his voice. I left a voicemail message stating the same as Susan S*** request as well explaining the vehicle was financed through *** *** *** ***. Also explained that he can verify with any financial institution the title policy in reference to lender holding title until loan is satisfied. Mr. *** being very young may have not financed a vehicle prior so it is with genuine concern that he was curious as to why it wasn't titled to him. We completely understand his concern and gladly explained and advised him to consult with a big bank such as *** ***, ***, *** ** *** as well as his father or mother. The lien-holder will hold possession of title until auto loan is completely paid off, once fully repaid, they will reassign title to *** ***. Please see attachment as proof that Mr*** did in fact finance the vehicle through NMAC.Should he have any additional questions, I asked him to contact me directly and/or Eun S***, *** at (***) ***-*** ext ***Thank you for your assistance.Best regards,Geoff S*Nissan of RichmondGM(***) ***-*** Ext ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
Abran S***

Mr*** from the business reached out to Revdex.com regarding this complaintHe has provided the customers documentation that shows the $1,000 rebate that she was given was the maximum available from Nissan, it also shows where she signed the documents for the extended warranty