New USA Funding

I have never used the internet before so I'm just trying my best

I heard that the service is great

Spoke w/ support a few times to make sure I understood the offering and what I paid the $30 for. They lied, once I filled out the "Master Application" template of 37 questions, Support confirmed that they applied for grants on my behalf.
Average wait time to get someone from support has been 10+ minutes even when it says i'm next in the queue.
At best, this operates as a word document for you to save your answers that you can copy and past into the grant applications. DO NOT USE THEM

I never take time to complain about the service, but New USA Funding today is your day. The site is a total scam. They renewed my service and I called on the same day to cancel and they would not return the full fee to me. They only returned $25 out of the $34.95 that was taken. I later went to check my bank account and found that they had pulled $34.95 out of my account not even 10 minutes later!

So, I called them and spoke with the 'manager' Juan who needs lessons in customer service. He would not help and on top of that he would not assist me in deleting my account. So my account will just sit there. Horrible please do not waste your time.

They charged the upfront fee and then I went online and filled out the application like they said. I didn’t hear from them for WEEKS which I find ludicrous since the fee to “access” is billed monthly. I then called for a week and a half straight only to continuously get their voicemail or a person who told me I need to give them MORE money or they wouldn’t help me. I told them to take the refund and sit on it. Never again.

When client signed up for our services she was told that there would be a monthly charge of $but that she could cancel at anytime as there is no contractThe email states: 250);">"You will also receive to the most up-to-date applications through the 'New Application' section of the New-USA-Funding site for the next days and you will continue to receive updates thereafter for the monthly amount of In addition to the New Applications, you will receive live teleconferences each week with a grant expert! REMEMBER, if you don't get accepted for a grant, you will be refunded immediatelyJust provide us with the application you applied for and the response letter from the grantor." As you can see, it does impy she will be billedIt also states our refund policyWe went over this numerous times with client but she wanted a refund based on the fact that she "misunderstood" Had she contacted us the week of the charge we may have been able to issue some form of refund however it has now been over weeksShe still has access to our services until 2/7/We suggested to her that she apply for funding and let us know if and when she is turned down so we could refund herWe also told her we would pull the registration phone callShe refused to listen to us and did not care about the callShe repeatedly called us for hours even though we told her we would call by end of day with the recordingClient was not willing to cooperate with usWe will not be issuing a refund unless she goes through the refund policyCustomer Support Management

On April 11, the complainant went to our website NewUSAFunding.com and signed up for our servicesAt that time she was sent a confirmation email: Subject: NewUSAFunding Confirmation EmailFrom: [email protected]: [redacted] , Sent: 2016-04-13:10:22Ophelia,Thank you for your recent membership to New-USA-FundingYour confirmation number is: 131312.Your WEBSITE LOGIN INFORMATION is:Website: http://newusafunding.com/login.php Username: [redacted] Password: [redacted] (The client will be able to view their actual password.)Click the link below to be logged in automatically:https://newusafunding.com/login.php?user=***oc%40comcast.net&pass=...⇄ COMPANY INFORMATION is:New-USA-FundingE MAIN ST #415MIDDLETOWN, DE 19709Number: 888-364-1120Email: [email protected]: www.NewUSAFunding.comThe amount that will appear on your statement is If you have any questions please call 888-261-or email us at the email above.We now offer hour support.You will also receive to the most up-to-date applications through the 'New Application' section of the New-USA-Funding site for the next days and you will continue to receive updates thereafter for the monthly amount of In addition to the New Applications, you will receive live teleconferences each week with a grant expert! REMEMBER, if you don't get accepted for a grant, you will be refunded immediatelyJust provide us with the application you applied for and the response letter from the grantor.Best Wishes, New-USA-Funding Our records do not show that Ms [redacted] has ever contacted us regarding the closing of her accountAs a courtesy we have issued a refund of $for the most recent charge that was taken on May 11, This closes her account with us effective immediately Thanks, New USA Funding

We are a grant application serviceWe have a team of grant researchers who track down the grants not just from the government but also from the private sectorOnce a customer signs up and pays our registration fee, they have access to apply for as many grants as they wantOur money back guarantee states that if the customer applies for grants using our service and receive a denial letter, all they need to do is forward us a copy, at which point we will issue a full refund.Furthermore, we show that Ms [redacted] signed up for our services on March 11, She utilized the services on different occasionsShe emailed us on March 22, asking for a refund and to cancel her accountWe did cancel the account so there will be no future chargesHowever, in order to get a refund, she must go through the money back guarantee

Just had a horrible experienceTrying to get out of debt and get support for my businessI filled out the questionnaireI was called back hours later by a man who at first sounded very nice and helpfulThings changed when I wanted to keep asking questions about their company and what they doHe grew impatient and frustrated and very rude and disrespectfulHe kept telling me, with his high pressure sale tactics, to sign me up for their service and if I can't give him a yes or no right then he would take me out of the system and make the same mistake everyone else does who doesn't use their serviceHe told me how he spent minutes on the phone with me and normally he signs people up in minutesI don't care about everyone else! This is your job! If you want to help me so bad, don't high pressure me, and answer the questions I haveHe went on to try to tell me how he wanted to help but that he didn't want to be disrespectful but already had beenI told him I felt like he was already being disrespectful by telling me I'm wasting his time by not giving him an answerHe said he has many years on me as if that would make any difference in my decisionI still don't have the info I would need to determine if I want to use the serviceAt this pointI had already told him I've been scammed by a debt consolidation company and I've had my identity stolenI voiced my concerns which he didn't seem to care about giving me information that would let me know they are not in the scamming businessOr what they can doI basically heard a lot of "I need a yes or no now" He then hung up on me as I was in mid sentenceHis extension was [redacted] through the 888-364-phone numberWhich is in the websiteI will not use them nor would I recommend them

December 6th, [redacted] ***To whom this may concern,The customer with the ID of [redacted] has been resolved.Thank you, [redacted] ***

I was declined a grant from two different grants. Can I please be refunded my $ now. I didnt have the money to even do this. I'm a single mother of 4. I need the money for my bills. That's why I applied for help with grants. I can't get into my account once it declined me the second one it keeps telling me my email and password don't match. Please give me a refund and cancel my account with you. I was declined from two grants. I no longer want to try anymore. I don't see why it says this websight it to help but you charge. I can't afford to pay my bills much less give you a free $29.99 I mean really. Refund my money please and cancel my account threw you. Thank you.

I'm leary of this company bcuz if their claims is to help you obtain a grant why charge a $fee?

New USA Funding wants me to give them $to find me a grant for my business start up They claim that I qualify for many grants It started out with me paying them $for days access to their website I canceled my membership because I received a turn down from one of the companies that contacted me about giving me a loan According to their garrantee I should get a refund

Ms *** called on 7/3/and three of our reps did their best to explain what our services provided as well as what the script on the website meantWe cancelled her account and refunded herThis was resolved on this side As we never recieved the emails from your
company, we ask that you show this complaint as resolved Thank you *** * Customer Support New USA Funding

The New USA funding is a fraudulent companyEveryone is contacted told that they never have done grants! When I called the Customer service they were Very rudeGave me a partial refund and hung up on me! Very BAD BUSINESS! !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis was an email I was sent from New USA Funding:
We have looked over your account and find that there is sufficient information proving you were told about the monthly chargeThis was stated to you when you signed up and it is evident in the confirmation email as wellThere was also an additional email that was sent on 1/6/reminding you that there would be a charge which had our information in case you wanted to cancelIt has been over weeks since the chargeWe are willing to meet you halfway and offer you $however, if you want a full refund you will need to go through our refund policy which states you must apply to a grant and be denied and then prove you were denied (denail letter from grantor must be sent to us)If you are willing to the 18.71, let us know and we will process it todayThis was my reply:
Stating that there is sufficient information provided to me letting me know of the automatic charge to my credit card may be trueI was trying to explain that regardless of this, for whatever reason, I still misunderstood and was unaware of the second chargeI was hoping for understanding and consideration in this matterAs a customer, who paid for a month and perhaps would have looked for service again was hoping that I would not be seen as a liar who was trying to scam the companyI’m sure it is possible for you to see that I had not used the service or signed in since the 11th and I’m not trying to receive something and not pay for itThe lack of understanding and inability to try and help me was completely uncalled forI have submitted a charge dispute to my credit card company as I did not in writing or knowingly otherwise authorize the second chargeIt DOES NOT say in writing on my confirmation email that I will automatically be billed for the following months in the amount of $or to avoid said charge will have to call and cancelObscure language is used however, which was mistaken for a reminder that IF I did continue service the amount would increaseI am not trying to rip of New USA Funding, but now I am aware that this is what you do to paying customersRegards,

Apparently this company have different names but same address I signed up for their help and was promised an email on how to get started , never received the email I asked for my money back because they never sent me anything , and they said no refund Also , in their other name , it states that they don't work for the US Government So , do they or don't they ? Good question I just talked to the FTC about this and they told me that you shouldn't and don't have to pay for grants , funding and things of that sort They are definitely a fraud When they emailed me they said "ACCOUNT NOT FOUND" I've given them my email so many times to find my account , and the last time I gave it , all of a sudden , they find it They never sent me the program , took my money , then told me "NO REFUND"Refund for what , they never sent me a damn thing and now won't give me my money back They are not accredited with the Revdex.com and their rating is 100% negative with the Revdex.com Oh , they told me to contact my bank Here's the thing , I never used my bank account for this , I in fact used my credit card I guess they feel that I can get my money back through a bank and they get to keep my money that they stole from me , NOT PEOPLE , PLEASE DON'T USE NEW USA GRANTS OR NEW USA FUNDING , IT'S THE SAME DUMB *** COMPANY As to the ones that cursed them , honey you have every right to curse their dumb *** out , they stole from you , too

I have been calling for weeks to cancel my account. It has been impossible for me to get someone. I'm tired of being on hold for more than 30 minutes each time I call . They have now charged my card $34.00. I have now had to cancel my card. I refund would be nice.

On April 11, 2016 the complainant went to our website NewUSAFunding.com and signed up for our services. At that time she was sent a confirmation email:   
Subject: NewUSAFunding Confirmation EmailFrom:...

[email protected]: [redacted], Sent: 2016-04-11 13:10:22Ophelia,Thank you for your recent membership to New-USA-Funding. Your confirmation number is: 131312.Your WEBSITE LOGIN INFORMATION is:Website: http://newusafunding.com/login.php Username: [redacted]Password: [redacted] (The client will be able to view their actual password.)Click the link below to be logged in automatically:https://newusafunding.com/login.php?user=[redacted]oc%40comcast.ne...⇄ COMPANY INFORMATION is:New-USA-Funding364 E MAIN ST #415MIDDLETOWN, DE 19709Number: 888-364-1120Email: [email protected]: www.NewUSAFunding.comThe amount that will appear on your statement is 29.95. If you have any questions please call 888-261-4837 or email us at the email above.We now offer 24 hour support.You will also receive to the most up-to-date applications through the 'New Application' section of the New-USA-Funding site for the next 30 days and you will continue to receive updates thereafter for the monthly amount of 34.95. In addition to the New Applications, you will receive 2 live teleconferences each week with a grant expert! REMEMBER, if you don't get accepted for a grant, you will be refunded immediately. Just provide us with the application you applied for and the response letter from the grantor.Best Wishes, New-USA-Funding 
Our records do not show that Ms. [redacted] has ever contacted us regarding the closing of her account. As a courtesy we have issued a refund of $34.95 for the most recent charge that was taken on May 11, 2016. This closes her account with us effective immediately.
 
Thanks,
New USA Funding

To Whom It May Concern:
Upon receiving the complaint on Monday, June 27, 2016, we reviewed the clients information. It appears that she did sign up with our representative, but that she was also issued a refund on June 24, 2016 with a confirmation number of...

021222.Thanks,
Customer Service