Nationwide

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11015809
I am rejecting this response because:First, it was already discussed with Ms. Melissa that the insurance will be backdated so that there is no lapse showing in coverage showing by DMV.  For some reason, she decided to just sent 
reimbursements for fines we paid to DMV; instead she was supposed to rectify this situation with DMV and get our records clear with DMV first.  To this date, this has not been done.
What I don't understand is that, why do I have to pay insurance for backdated insurance?  Usually we pay insurance for future, not for our past.
Only thing I want to be rectified is that there is no lapse in insurance.  Why do I have to pay for something for something that there is no risk involved for your company.
Basically, Nationwide is just benefiting for this situation.  Nationwide is definitely not on my side, they are just doing business and dirty one.
Second, I don't have taxi receipts.  Ok, so Nationwide needs receipts.  Fine don't give me taxi reimbursements.  
But, what happened to NOT providing me rental cars for which NationWide was wholly solely responsible.
Why didn't you advise me that my cars will be suspended if I remove the liability insurance?  You are not agreeing this fault of yours?  
So, basically you created all this problem for me, and now you just want my money without making things any better for me?  Only for your business, and in a very dirty way.
You sure are doing DIRTY BUSINESS.   I hate Nationwide from now on, and will strongly urge my family and friends about this situation.  
Regards,[redacted]

The business assumed the coverage was needed. I simply could have been added to my fathers policy as a driver to insure myself. I was never given that option. The paperwork they sent to me was never received by me to return SIGNED as any other binding contract states.
Regards,
[redacted]

The only attachments I have received are the ones that were communications with the Revdex.com.  If, I, in fact, purchased a new policy with Nationwide on January 10th, as [redacted] alleges, he should have a copy of my signature, he does not.  I also have no idea who [redacted] is, he seems to be confusing two separate complainants.  He used the word unearned, I believe that pretty much explains my dissatisfaction with Nationwides business practices.  I should not be forced to pay more because of Nationwides refusal to accept competition.
Regards,
[redacted]

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[redacted]
Nationwide strives to provide great customer service to all of our customers.  I have investigated the issues in your inquiry dated March 24, 2014 and my response is as follows.
In discussing this case with [redacted], she had informed me of her conversation with [redacted] on February 26, 2014.  My understanding is that [redacted] advised [redacted]n of her concerns with the conversation [redacted] had with [redacted].  [redacted] conveyed [redacted] would not speak to her, she would not provide her manager’s information when requested, and she was rude to her on the phone.  At that point, [redacted]n explained to her that [redacted] is required to speak with the named insured and our records confirmed [redacted] was not a named insured, thus the reason she needed verification from the named insured in order to speak to her.  [redacted]n also extended her apologies on how she perceived the conversation with [redacted].  After the discussion with [redacted], [redacted]n had a conversation with [redacted] to address the customer’s concerns.
In reference to [redacted]’s statement in her rebuttal regarding an inspection of her vehicle, please refer to Claims Manager [redacted] response dated March 3, 2014.  Also, if you need an additional explanation on behalf of the claims decision, please contact [redacted] directly.
If you have any further questions, please do not hesitate to contact me at ###-###-####.
Respectfully,
[redacted]
Agency Support-SPECRO Operations

Thank you for your recent inquiry regarding a complaint received from [redacted].  As [redacted], I...

have reviewed this claim file and would like to address all issues brought forth by [redacted].  If I have failed to answer or provide information needed for this matter, please do not hesitate to let me know. 
Regarding the concern that this claim process took too long:
This claim was reported on 12/14/2013.  It was assigned to Claims Associate, [redacted], and on 12/16/2013, he made contact with [redacted] and they discussed the claim.  [redacted] assigned the Field Inspection to our Field Associate, [redacted].  [redacted] attempted to inspect the vehicle on 12/17/2013, but was not able to see all the damage without having it moved to a shop.
On 12/17/2013, [redacted] agreed to have his car moved to [redacted] for an inspection of the suspension damage.  On 12/20/2013, we had a discussion with [redacted] and they were unable to work on the special sports suspension on this [redacted]  It was agreed to move the vehicle to [redacted] on 12/23/2013, to have the damages inspected by their specialists.  There was a need to order tires and wheels so the shop could move it around to do the inspection.  The accident had damaged all the original tires and wheels. 
These parts arrived on January 22, 2014, and they were installed on the vehicle.  After the inspection on January 27, 2014 the vehicle was determined to be a total loss. Attempts were made to contact [redacted] on January 28, 2014, and we did receive a contact from him on January 30, 2013.  The claim was settled and we have been waiting on the necessary paperwork from [redacted]’s Credit Union so we can send payments out.
Unfortunately, the state of [redacted] has had two catastrophic ice storms during this claim process and has presented a challenge to complete the claim work.  Presently, there is no phone service in [redacted]’s area and we have not been able to discuss the demands that have been presented in this complaint. 
We will continue to make attempts to contact him to discuss resolution to this claim.
 If you have any further questions, please feel free to contact me.
Sincerely,
[redacted]

per my employeer- payroll department the money taken out of my paroll check has done been sent to the vendor three weeks ago. Perhaps the money was applied to the incorrect account, as I mentioned within my compliant, I had received a slew of e-mails with different pets/pet names and my name  was attached to each, it was a concern then and even more so now.  
I am totally aware of the two polices, the first should had been cancelled in November, but was not. 
Regards, [redacted]

My car loan was recently transferred to Nationwide and I have had problems ever since. It is the worst company to do business with and they are rude. I tried to make a simple principal payment on my loan and after being promise by both the representative and his supervisor that it would be applied correctly, it was not. It was misapplied which caused me to spend more time calling in to have it reversed and then re-applied. After that experience, I decided to have my loan paid off and called to get the payoff quote and was given an address to send the funds to. 10 days later I called to see if the payment was received only to find out that I was given an address for standard mailing not the overnight address. I am now being charged interest per day since no one decided to give me the address for overnight and when I called to see why I was advised that it was because I did not ask. Funny how a company who makes money off my loan per day would give me an address that would result in more profit for them until received. I never would of thought to ask for an address specifically different than the one that was provided as I am requesting a payoff amount. Now, my check is not there and takes 5 days to process, which during that time I am responsible for all the interest for the days it takes them to do what they are supposed to. Also, they refuse to cancel my auto-draft as they need 5 days to do when this would of been paid off if given the correct information in the first place. Even if my check is in their office, it still takes 5 days to process so I will be drafted for additional funds when they have the payment in house. Just continue to take more of my money that is unnecessary. Never again will I do business with this company! Every single customer service representative I spoke to was rude and spoke to me like I was doing something wrong every time I needed help. Why have a call center to help if you don't help?