Nationwide

Thank you for your recent inquiry regarding a complaint you received from Ms. [redacted], unfortunately do to privacy concerns I cannot share the specific details on this claim.
sans-serif;"> 
As Property Claims Manager, I have reviewed this claim file and have spoken to Ms. [redacted] about her concerns.  Additionally, Nationwide has taken additional steps to assist in the evaluation of the damages and to help to address the concerns of Ms. [redacted] as we work towards an amicable resolution. 
Based on my review Nationwide believes the claim was handled in a professional manner.  However, I am sorry that the outcome was not satisfactory to Ms. [redacted]  We strive to meet our customer’s needs, but understand that sometimes we are unable to do so. 
Thank you for bringing this matter to our attention. We trust this will resolve all pending concerns.  
Sincerely, 
Kenneth W G[redacted]
[redacted]

The irresponsibility of Nationwide's insured exacerbated a permanent disability back injury which I inccurred in 1994 while working at [redacted]. My treating physician, [redacted] was also the same treating physician for that injury.  [redacted] agrees that a new injury happened to the same area of my spine and he treated the injury. Nationwide is fully aware of this information. Nationwide used a "cookie  cutter" method of deciding by "office policy" the extent and "nature" of my injury as opposed to a true medical finding. I asked that a QME (Qualified Medical Examination" be performed in the very infantile stages of the matter and I was rejected. The examination was to be performed by a third neutral party physician with no connection to either side to determine the extent of my injuries. nation wide rejected this idea-still sticking to "office policy" that I could not "possibly" have been hurt more than their program allows for an accident of that "magnitude". I was offered $2500.00 for a settlement as prescribed by their "guidelines" for allowable funding, and my mileage, tolls and doctor visits, and more importantly time missed from work due to the negligence of the insured. My injury to my left thumb never was treated due to the insistence by [redacted] that the policy "wouldn't allow" for treatment of that injury based upon "policy limits". That alone is a misuse of the desk of a claims examiner. The settlement offer is extremely low for the pain and suffering that I have endured at the hands of nationwide and their insured and respectfully I decline that offering and I refuse to believe that I have been treated as an individual-but more like a "dishonest" product on an assembly line. I ask that nationwide honor the professional medical opinion given by my doctor, and adjust their offer accordingly. Nationwide has not offered compensation commensurate to my injury claim and has not sought or agreed upon an exploratory examination to provide both sides with professional evidential proof. Since Nationwide has no other proof than their stance on the "amount of injury expected for an accident of that nature" they are not allowing room for the CONCRETE evidence that they have been offered, or my treating chiropractic has offered.  Nationwide was given the name address and particulars of the [redacted] Workers' Compensation Appeals Board as well as my prior WCAP case number for the injury of 1994. They also are in contact with [redacted] who treated me for both cases. I have offered proof-Nationwide has offered "policy limitations"   
Regards,
[redacted]

Thank you for the opportunity to respond
to the complaint filed by [redacted]s regarding the above referenced policies
with Nationwide Mutual Insurance Company (NAIC [redacted]).  We have reviewed the concerns expressed by Ms.
[redacted], and will attempt to address them in this letter.
Auto Policy [redacted]
A change request was received from the
United States Postal Service by our Company in September of 2015 to update the
mailing address on the auto policy, [redacted], to [redacted] St., Stone
Mountain, GA 30083-2940.  A revised
policy declarations was mailed on September 29, 2015 confirming the mailing
address change. A copy of the revised policy declarations is attached for your
reference.
The November 28,
2015 thru May 28, 2016 auto policy renewal was mailed to Ms. [redacted] on
October 28, 2015.  The six month policy
term premium was $622.30. A copy of the renewal declarations is attached for
your reference.
On October 28,
2015 a billing statement was mailed to Ms. [redacted] requesting payment of
$103.72 be received by November 28, 2015 for the auto policy.  The statement was mailed to the address
listed on file which was:  [redacted] St.,
Stone Mountain, GA 30083-2940.  A copy of
the billing statement is attached for your reference.
On November 3, 2015 [redacted]s
called in asking about the Easy Pay sign up. (Automatic withdraw form her
checking account).  In review of the
phone call, Ms. [redacted] discussed her account with one of our Member Care
Representatives (MCR).  During this call Ms.
[redacted] wanted to make sure that she wasn’t on an automatic withdraw.  She was advised that she was not and she could
sign up and it would start in December 2015. The automatic draft would not be
effective for the November 28, 2015 payment due to the bill already being
mailed for that payment. Ms. [redacted] obliged and advised she would manually
make her payment on November 28, 2015. She reiterated that she wanted to make
sure she wasn’t set up on an automatic withdraw because she was going to
manually make the November 28, 2015 payment. 
The MCR emailed her the automatic withdraw form and confirmed that
[redacted] received it on the call.  She was
told again that it would not take effect until the December 28, 2015 bill.
Payment was not received by November 28,
2015.  As a result a Notice of Expiration
was mailed to Ms. [redacted] on December 4, 2015 to the following address: [redacted] St.,
Stone Mountain, GA 30083-2940.  This notice stated that a payment of $103.72
was due by December 16, 2015. If no payment was received the policy would
cancel for non payment of premium effective the November 28, 2015. A copy of the
Notice of Expiration is attached for your reference.
No payment was
received by the requested due date.  As a
result the automobile policy cancelled for non payment of premium effective
November 28, 2015.  There is no balance
due or refund owed because the policy cancelled effective November 28, 2015.
Property Policy [redacted]
Notification of
Cancellation was mailed on November 16, 2015 informing [redacted]s that
her property policy would cancel effective December 21, 2015.  The property policy was set to cancel because
of the following reasons, which would increase the chance for injury and damage
to Ms. [redacted] property:
·        
We found there were safety hazards on the property, including:
miscellaneous debris and appliances which were not in the traditional
locations. 
·        
We found the following structures on the property were damaged and
severely weathered and warped: Shed.
·        
We found the roof had the following damage: curling shingles and
warping. 
·        
We found trees that were touching the roof of the home
·        
We found the porch had wood rot
Within the notification
[redacted]s was advised that we may be able to reinstate coverage if the
following actions were taken and evidence was provided to our Company prior to
the cancellation date of December 21, 2015:
·        
Move the appliances to a traditional location within your home
·        
Remove the outbuilding and send us documentation showing that this
has been completed
·        
Repair the damaged area of your roof or replace it completely and
send us documentation showing this has been completed
·        
Trim the trees so they are no longer touching the roof and send us
documentation showing this has happened.
·        
Repair damaged area of the porch.
In review of the
information provided by Ms. [redacted] on December 10, 2015, underwriting
advised that adequate proof was received, but that our Company still needed
evidence showing the trees had been trimmed, and that the appliances had been
removed.
A request for an
extension was made by Ms. [redacted] on December 16, 2015 in efforts of being
able to obtain the contracts needed for remedy. 
Our Company informed Ms. [redacted] at that time that the contracts would
need to be obtained and provided by December 21, 2015.  The evidence of repair was not received by
December 21, 2015 and as a result the property policy cancelled.  A copy of the Notice of Cancellation is
attached for your reference.
We appreciate the
opportunity to review [redacted]s’s auto and property policies and hope
the information will help to address her concerns.  If you have any questions after reviewing the
information, please feel free to contact me.

Thank you for your recent inquiry regarding the concerns you received from Nadir [redacted].  As a member of the Central Sales Operations Support Team, I have asked agent, [redacted] to provide a detailed response to Mr. [redacted]’s concerns.
 
[redacted] had a personal lines...

auto policy.
 
The concern regarding the policy cancel issue
 
Our underwriter, [redacted], mailed a letter to [redacted] on October 25, 2013 notifying him that his policy would not be renewed on January 15, 2014.  The reason for the non-renewal was due to Mr. [redacted] not providing us or the agency with the driving information for his son, [redacted], who was a driver in the Household.  A copy of the letter is enclosed.
 
The [redacted] Agency does not have the authority to cancel a policy without a written request from the policy holder.  Mr. [redacted] was given a copy of the non-renewal letter by the agency and understands that his policy was cancelled because he failed to provide pertinent information to underwriting.  The [redacted] Agency has no influence over this company decision.
 
Further, Mr. [redacted] went to the agency on February 7, trying to get his policy reinstated, and signed a Statement of No Loss.  A copy is attached.  Mr. [redacted] then tried to file a claim stating the vehicle was stolen, with a loss date of February 6.  The policy was not reinstated.
 
 
 
 
 
Thank you for bringing this matter to our attention.  We trust this will resolve all pending concerns.  If you should have any questions or wish to discuss the matter further, please feel free to call [redacted], Office of Customer Complaint Coordinator at ###-###-#### or email her at [redacted]@nationwide.com.

The cancellation of the policy was for non-payment.
The reason there was no payment is because Nationwide Changed all my contact info from [redacted] and phone number ###-###-#### to [redacted] Phone number ###-###-####
Additionally when they changed my info they stopped my auto payment.
This is the reason I had 0 notification that my policy was going to be cancelled in addition to assuming my payments were being made.

We are in receipt of your communicated dated April 13, 2016 submitted on behalf of Ms. [redacted] regarding communication concerns during her claim, as well as frustration with the payment process.
I spoke with Ms. [redacted] on April 13, and we addressed her concerns. We apologize for any...

communication issues during the claims process, as we strive to maintain consistent contact throughout the claim to keep the member informed.While the insured should have been advised of her mortgage company’s inclusion on the check, her mortgage information was not updated on her policy. Therefore, when the claims team issued the payment, we were unaware of the outdated information. When this was brought to our attention, we re-issued the payment immediately and sent the check directly to the mortgage company per Ms. [redacted]’s request. The adjuster spoke with the mortgage company on April 18th to offer to send the estimate for repairs in order to expedite the process for our member.
We regret that the complainant is unhappy with the handling of her claim, but we will continue to work with Ms. [redacted] to bring this claim to resolution.
Should you require any further assistance in this matter, please contact our Customer Relations Coordinator, Patty G[redacted] at ###-###-#### or via email at [redacted].
Sincerely,Averill Y[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] 
This letter is in response to the...

complaint filed with your agency by [redacted] regarding her Auto policy.
[redacted] signed a cancellation form in the agent’s office on September 12, 2014 to have the above referenced new business Auto policy cancelled back to the inception date of September 14, 2014. The cancellation was completed on September 19, 2014. A refund check (#######) in the amount of $50.87 was issued on September 23, 2014. Per the new business refund guidelines, any refund generated from an initial down payment is held for 13 days. The refund check was mailed to [redacted] on October 8, 2014.
If we may offer any further assistance in this matter, please contact our Customer Relations Coordinator, [redacted], direct at ###-###-####, or by email at [redacted]
Sincerely,
[redacted]
[redacted]
CSSS Customer Resolution & Response Team
Nationwide Insurance Company
###-###-####
[redacted]

Dear [redacted]
Thank you for the opportunity to review and respond to our customer's inquiry.
It is Nationwide's position that not all of the treatment provided to our customer was reasonable and/or necessary medical treatment. Our policy states:
"We will pay...

reasonable expenses incurred for necessary medical and funeral services because of bodily injury: 1. Caused by accident; and
2. Sustained by an insured."
Further, the policy states"
"Reasonable medical expenses do not include expenses:
1. For treatment, services, products or procedures that are:
    a.  experimental in nature, for research, or not primarily designed to serve a medical purpose; or
            b.  not commonly and customarily recognized throughout the medical profession and within the United States as appropriate for
                 the treatment of the bodily injury..."
The treatment our customer had that Nationwide did not pay includes Decompression Therapy and Laser Therapy. 
Nationwide did not consider Decompression Therapy (S9090) as it is currently considered investigational and experimental and not reimbursable by most major health insurance carriers. 
Nationwide also did not consider Low Level Therapy. Low Level Laser Therapy is controversial in mainstream medicine with ongoing research to determine whether there is a demonstrable effect. Research appears to indicate that there is currently minimal peer reviewed research to support the use of low-level laser therapy in soft tissue injuries like the injury to our customer. Major insurance carriers and Medicare currently consider the use of low-left laser therapy as experimental and investigational.  
Since our customer disagrees with our position regarding these charges, the customer has the policy right to file Arbitration to resolve this matter. The policy states:
"The amount due under this coverage shall be decided by agreement between the insured and us. If there is no agreement, the amount due shall be decided by arbitration upon written request of the insured or us."
If you have any further questions, please contact our Customer Relations Coordinator at ###-###-####.
For more information 
If you have any questions or concerns, please contact me at ###-###-#### or [redacted]Sincerely,
[redacted]
NATIONWIDE PROPERTY & CASUALTY INSURANCE COMPANY
** [redacted]
[redacted]

[redacted]
[redacted]
[redacted]
[redacted] 
[redacted]
/>
The Manager has also addressed Customers concerns to the Department of Insurance and I am forwarding the response that was also sent to them . Kind Regards,[redacted] This letter is in response to the above referenced complaint and correspondence received by Nationwide on April 17th, 2014. Policy: #######Issues:  The policyholder, [redacted], makes several assertions regarding the overall claim handling that Allied would like to address.  Those assertions include; the adjuster being “unpersonable”, “not professional” and “not ethical”.  Additionally, the policyholder contends she has not been compensated for the damage that has occurred. Timeline and Claim Handling: [redacted] reported her claim on Sunday 12/22/13 at 9:49 p.m.           [redacted] was first contact by our after hours team at 11:00 p.m. on 12/22/13.  The after hours team offered emergency services to [redacted] who indicated a mitigation company had been contacted by her property manager and that they were already onsite. The claim was assigned to [redacted] who contacted [redacted] the next morning, 12/23/13, at 8:15 a.m.  [redacted] was informed by [redacted] that she would not be in the area for a few weeks.  Meanwhile, [redacted] proceeded with her initial inspection of the loss the afternoon of 12/23/13 and made additional visits to the loss location evaluating the damages in preparation for her meeting with [redacted] to be determined sometime in Jan. [redacted] and [redacted] agreed to meet, for the first time on Saturday, 1/25/14 at a [redacted] Store in [redacted].  The [redacted] Store was close to where [redacted] was staying.  This meeting was a month post loss and by this time [redacted] had prepared a preliminary estimate for [redacted]’s review.  Additionally, the meeting was scheduled to discuss finishes in areas of the dwelling that had been destroyed and to view pre-loss images of the dwelling. From the meeting with [redacted] on 1/25/14 [redacted] was able to finalize an estimate for the dwelling damages.  The estimate was reviewed by two local restoration vendors who certified for us the repairs could be completed to restore the dwelling to its pre-loss condition based on the same. On 2/11/13 we met with [redacted] at our office in [redacted] to present the estimate to her and address any questions she may have.  Payment options were explained to [redacted] as part of this meeting.  The payment options included either one check to her and the mortgage company for the actual cash value payable or two checks; one to her and her mortgage company for the payoff of the mortgage and a second to her for the balance of the actual cash value payable.  [redacted] advised she would get back to us in a few days regarding how she wanted payment disbursed.  On 2/13/13 payment for the actual cash value was issued via two checks per [redacted]’s request. We met a second time with [redacted] on 3/31/13.  She requested a second meeting to further discuss the claim.  She presented original invoices for window / door replacements, estimates for the complete demolition of the dwelling, an estimate for the complete overhaul of the electrical system to include code upgrades, an arbitrary and subjective square foot calculation completed by her to suggest additional amounts should be paid for the repairs and misc. items she believed she had not been paid for.   In that meeting, we reviewed each of the documents in their entirety.  Her original invoice for the replacement of her doors and windows is much higher then the cost to replace the same doors and windows through the course of the fire restoration for the following reasons:  retail prices vs. wholesale prices; and labor efficiencies that come with door / window replacement where there is no trim, wall coverings and siding to work around.  The demo bids she presented were for the total and complete removal of the dwelling.  Our estimate includes amounts for selective demo to save reusable portions of the dwelling.  The electrical bid she presented includes the complete overhaul of the electrical system with code upgrades.  Our estimate includes the electrical work necessary to return the dwelling to its preloss condition.  Coverage for code upgrades is excluded under the DP3.  She calculated the square foot from the assessor’s site to contend additional amounts would be payable for the repairs.  Our square foot was derived from onsite measurements, in each room, wall to wall and floor to ceiling.  Lastly, we were able to point out to her that the misc. items were included as part of our estimate.               Summary:  While we regret that [redacted] we not satisfied with her claims handling experience, contrary to [redacted]’s assertions in her complaint, we believe we have worked professionally, personably and ethically with [redacted] every step of the way through face to face meetings, phone calls, emails and letters.  Each step was taken in an effort to help her gain an understanding around our activities, the investigation, the evaluation, our estimate, and the resolution of the claim.  Additionally, it is our position that [redacted] has been compensated fairly and within a reasonable time under the terms of the policy.  Lastly, we have made sure that our estimate is agreed with two local restoration vendors capable of performing the work necessary to restore the dwelling to its pre-loss condition.     We appreciate your involvement regarding this matter.  Please do not hesitate to contact me should you have any further questions or concerns.  I can be reached either by cell ###-###-#### or by e-mail at ###########   Sincerely,
[redacted]
[redacted] Nationwide Insurance ###-###-####

I was not notified at the time that there would be additional charges and no legally they are not required to rate or exclude every person in the household if they are of driving age because I spoke to several insurance companies and the one I switched to didn't rate him or exclude him until he actually had his license. They are back charging me without notice. They didn't send notice until 8/13. Had I been notified at the time I wouldn't have changed the policy.
I have filed a complaint with the department of insurance and attorney general's office. I am not paying for something when I wasn't advised that there was a charge. They wait 2 weeks until the policy was canceled to say, oh we should have charged you. That's not ethical.
Regards,
[redacted]

[redacted]          
 
 
[redacted]
 
[redacted]            [redacted]                                  [redacted]                                    Thank you for your follow up regarding a complaint you received from [redacted].  We have reviewed the concerns of the customer and previously provided a response outlining our coverage decision.  At this time, our position has not changed from our original response.  Again, thank you for bringing this matter to our attention.  I hope this resolves any pending concerns.  Sincerely,  
[redacted] Nationwide Mutual Insurance Company ###-###-####-####
[redacted]

Nationwide is in no way on your side. I just recently got homeowners insurance with them and within one month they raised my premium TWICE, with no warning what so ever. Now I am paying 80% more than what I was originally quoted at. They claim their numbers are accurate when they don't match up to any other sources. They are covering my house at $120,000 MORE than the next highest quote I originally received. Their appraiser that came out to see my house claimed that there is a sprinkler system in my home when there clearly is not. He even took pictures, which they have, and they still will not admit to their mistake. They clearly do not have a clue what they are doing. Its all about money to them. Nationwide is very skilled at the bait and switch method. Don't be fooled by their low prices like I was. They will just [redacted]you over in the end. Worst insurance company I have dealt with.

Thank you for your recent inquiry regarding a complaint received from [redacted].  As Material Damage Manager, I have reviewed this claim file and would like to address all issues brought forth by [redacted].  I did address the time line for this claim in my letter to you dated 2/17/2014. 
Regarding the concern that [redacted] had: that this claim process took too long and he would like to be reimbursed for the interest he incurred beyond the initial 30 days of the claim process.  He also was concerned about being reimbursed for the premium collected after this loss date for this vehicle. 
On 2/17/2014, we did contact [redacted] and offered to pay his interest expenses for the period that he requested.  In a call on 2/24/2014, [redacted] said that he is collecting that loan information for us.  When we receive his loan information we will send a payment for that amount.  It is regrettable that it took so long to determine that [redacted]’s vehicle was a total loss and we do feel responsible for his loan expenses beyond a reasonable time frame for settlement. 
We also explained that in any total loss situation, we refund any premium taken, back to the date of loss. [redacted] was thankful for this information and happy that his questions have been resolved. 
 If you have any further questions, please feel free to contact me. 
Sincerely,  
[redacted]
[redacted]
[redacted]

This letter is in response to the complaint filed with your agency by [redacted] regarding his Automobile policy.  Our records indicate the policy incepted with a premium amount of $657.50 effective August 2, 2013.  On September 25, 2013, the premium increased $338.10, due to lack of...

receipt of required Proof of Prior Insurance documentation.  The premium change was made effective the inception date of August 2, 2013.
The renewal premium calculated effective February 2, 2014, at a premium of $1,168.60.  The increase in premium of $173.00 was due to the loss of multi-line discount and a rate adjustment implemented by Nationwide in the State of Georgia effective November 25, 2013.  The multi-line discount was removed due to the lack of a qualifying Nationwide Financial Services’ Life or Annuity policy.
Effective March 2, 2014, an additional driver, [redacted] was added to the policy which increased the premium $89.00.
Unfortunately, we are unable to refund any money back to the customer. The increase in premium was reasonably charged due to the inability to provide a letter of experience to validate proof of insurance from 6/3/2013 to 8/2/2013; an added driver; and the removal of the multi- line discount.
Please feel free to contact me with any additional questions or concerns.

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted] 
Thank you for taking the time to speak with me on September 29th and allowing...

me to assist with your
inquiry. Pursuant to our discussion, I have agreed to pay for a diagnostic review of your vehicle's alignment.
This will be completed by a mechanical facility of your choice.
During our discussion, you indicated that the two mechanical facilites that have inspected your vehicle did
not supply you with an estimate to repair or replace any parts. The diagnostic review that will be completed
by the repair facility of your choice, will need to provide you with a description of the damaged parts in
question and the cost to repair or replace such needed parts.
I provided you with my name and telephone number, so you can provide your mechanical facillity with a
contact at Nationwide Insurance Company. Once they have provided you with an estimate, either you or the
facility can either email or fax me the estimate for review. My fax number is ###-###-#### and my email
address is [redacted]
Please contact me at ###-###-#### when you decide to take your vehicle in for the diagnostic check, so I
may assist in fascilitating the process.
If you have any questions or concerns, please contact me at ###-###-#### or [redacted]
Sincerely,
[redacted]
Nationwide Mutual Insurance Company
[redacted]
[redacted]
[redacted]

I have attempted to contact this complainant, and am awaiting a response. The...

Complainant's vehicle was towed because the vehicle had WV tags that had expired.  Apparently the apartment complex had the vehicle towed as it was not registered with them.  The vehicle has since been dismantled and sold by [redacted].  We were able to inspect and determined that the only damage to the rear of the vehicle was to the bumper, bumper molding, and tailamp.   I disagree with complainant's premise that Nationwide is responsible for everything.  He is the owner of the vehicle and ultimately responsible to maintain registration and insurance on the vehicle. Attempting to resolve the damages, will advise. Regards,Leonard P[redacted]

[redacted]
In the matter of the assumption made by the agency to provide coverage: [redacted] referenced, in the original complaint language, the name non-owners policy was recommended and explained by the agency and that he should expect paperwork. Policy number ######### was a spin off policy and a mailed application would be sufficient after the verbal agreement. The binder and signature pages were mailed to [redacted]'s current address without a postal return mail response. [redacted] received the collection letter mailed to the same address.
Mr. [redacted], not a minor, could not be added to policy number#######, belonging to Mr. [redacted] without the consent of the name-insured. Mr. [redacted], father of the complainant, did not consent to the policy change thus the name non-owners policy was written on January 20, 2014. Mr. [redacted] may request [redacted] be added to policy number ####### effective January 20, 2014 as a principal driver on all four vehicles, then listed. The named-insured will be responsible for the premium due from January 20, 2014 up to the cancellation of the policy number ###### on May 9, 2014.
To make the policy change request, Mr. [redacted]'s father, may contact the [redacted] Agency directly at ###-###-####.
Sincerely,
[redacted]
###-###-####

Nationwide is not on your side! My family and I got in an accident on 8/5/2016 and we were not at fault. The person that hit us didn't have insurance so of coarse we had to settle through our own insurance and it has been 3 months and our claim is still open. Tyler B[redacted] gave us 3 different prices for the value of our vehicle just so they wouldn't have to total the vehicle. Our brand new vehicle that we have had for only 6 months has well over $15000 worth of damage right now but yet they are still trying to repair that vehicle. Also my husband and I substained life long injuries and my 4 month old baby whom was 1 month at the time of accident was in the vehicle as well which we don't know the extent of his injuries because he was to small to get xrays and they only offered $2000 each which is an insult because our bills combined are well over $12000. Nationwide has horrible customer service and I wouldn't recommend Nationwide to anyone!

We received Mr. [redacted]’s complaint regarding a recent letter we mailed to him.
This letter was mailed to select members of the [redacted]...

[redacted] as a way to support the partnership that Nationwide has with [redacted]. Because of this partnership, members of [redacted] are eligible for an exclusive discount on insurance products with Nationwide.
The offer Mr. [redacted] received was made in partnership with the [redacted] and we excluded our company name and logo from this letter’s outer envelope since we do not list the partners on the outside of the envelope. We understand that Mr. [redacted] does not want to receive unmarked letters from Nationwide; therefore, we will remove his name and contact information from our database to ensure no further contact is made by mail, phone or email.
We apologize for any confusion or frustration caused by the receipt of this letter. Nationwide is committed to providing a superior experience for our partners and their members.
If anything additional is needed, please contact [redacted].

[redacted]
[redacted]
[redacted] 
We are responding to your update inquiry regarding [redacted]’s complaint concerning her property damage settlement. If I do not provide the information you need for this matter, please do not hesitate to let me know. 
I understand from the complaint submitted that [redacted] was dissatisfied with the handling of the rental.  On 6/23/2014, I did speak with [redacted] and we agreed to extend the rental one additional day to 6/24/2014 so they could make transportation arrangements.  He agreed to this resolution and [redacted] was informed. 
In regard to the window tint, we did give consideration to any information provided to us related to the value of [redacted]’s vehicle. After review of all facts related to this matter we feel that settlement offered to [redacted] was a fair and appropriate actual cash value of her vehicle.
Thank you for bringing this matter to our attention.  If you should need additional information related to this matter please contact me. Sincerely, 
[redacted]Allied Property & Casualty Insurance Company###-###-####
[redacted]