Nationwide

I opened an account with Nationwide Bank on Tuesday, January 27, The account was verified that same day and the account was open and ready for useThat evening, I submitted an e-deposit of my paycheck, which amounted to almost $The deposit was accepted, was being processed to confirm it was good, and would be available in approxbusiness daysThen next day, I received an email advising that the check was approved and that it would now be available in another business daysRight after I received the email, I decided to check my account on the off chance the deposit was thereI was unable to log in via my mobile or the computerI called in and spoke with a rep, who advised me that a temporary hold was placed on my account by their verification team because it was noticed I had moved last November and they now needed me to submit utility bills with my new address as well as a copy of my driver's licenseNo one from the bank ever contacted me to notify me of this; had I not tried to log in when I did, I could have gone days without knowing my account was lockedI questioned the rep about this, especially since they have both my phone number and email addressShe didn't have an answer to why I wasn't notified and did not offer to help in any wayI was told it would be Friday or even Monday before I could access my account or my moneyBeware of this bank it feels like as soon as they get your money, they lock you out of being able to access itI find it very questionable that they did not try to notify me of any issues or reason for putting a hold on the account, especially since they had asked for my previous address when I opened the account on 1/If any additional information was needed, why not advise me then? Why wait until they had my money?

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*** *** *** ** *** ***
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*** ***
Thank you for your recent inquiry regarding a
complaint you received from *** ***.
As Casualty Claims Manager, I have reviewed this claim file and would
like to address *** ***’s concerns involving the outcome of the claim.
On October 31, 2013, an auto accident was reported
to have occurred between *** *** and our insured, *** ***. In an effort to secure the necessary facts of
the loss and determine the necessary coverage and potential liability of both
parties, we began investigating the claim.
Below is a timeline of the claim investigation:
o
Date of Loss was on October 31,
o
The claim was reported to Nationwide on October
31, by *** ***
o
The first attempt to reach both parties was made
on November 1,
o
A recorded statement was secured with *** ***
on November 5,
o
Continued attempts were made to reach our insured,
*** *** to acquire the details of the accident, but with no success
o
During the course of our investigation, *** ***
was updated as to the status of the claim on different occasions
o
A final letter was sent to both parties on April
28, advising of our inability to confirm the details of the accident and
to conclude our claim investigation
According to our investigation, there was no
police report filed and there were no independent witnesses to corroborate the
details of the accident. Due to the fact
that we were unable to conclude our investigation, the decision was made to
close the claim without payment. On
April 28, *** *** was notified of our position by phone and in
writing
If you should have any questions or wish to
discuss the matter further, please feel free to call me.
Sincerely,*** ***
*** ***Colonial County Mutual Insurance Company###-###-####***

"">This
letter is in response to the inquiry received from your office on February 8,
Regarding the claim Ms*** reported to her auto policy,
we have reviewed with her in detail the coverage provisions as stated in her
policy. Specifically, Ms*** asked
to be placed in a rental vehicle during the claim process. A review of her policy finds that Ms***
did not elect rental car coverage when she initiated the policy. Mr*** has also voiced concern for her
safety and that she wants to have the door locks replaced to the vehicle. Because a direct loss or damage did not occur
to her vehicle, coverage is not extended under the terms of the policy.
Ms*** had her vehicle towed to a
dealership in order to have keys made for it.
Under the provisions of her policy, the tow was covered at no cost to
her. In addition, because the keys were
stolen, her policy will reimburse to have her keys replaced. Ms*** carries a $1,deductible on her
auto policy. Because she carries the
Allied Extra Coverage endorsement, only one deductible will apply between her
Homeowner and Auto policies. Therefore,
Ms*** will be reimbursed for the set of keys she already had replaced as
well as the cost to replace the spare set without the application of a
deductible.
In
regard to the time delays of her homeowner policy claim, there are several
factors. At the time her claim was
reported, we offered to send out one of our preferred vendors to assist in
emergency repairs to her home for immediate security, and completing an
estimate of damage for permanent repairs.
Ms*** accepted this offer initially, and temporary board up was
completed. Later, she stated she would
gather estimates from other contractors prior to making a decision on who she
would use for the permanent repairs. On
January 29, 2016, she became frustrated when her new door had not been ordered
for replacement. We advised her that
since she had not signed a contract with a contractor, no replacement door
could be ordered.
On
February 9, 2016, we had a field adjuster inspect her property to determine the
total extent of damage to her home from the break in. The inspection results would help us move the
claim along quickly when she presented her contractor estimates for review. On February 12, 2016, Ms*** advised she
would like to use our preferred vendor for the repairs after all. She had too much going on to gather other
bids. Now that she has made a decision,
we should be able to move forward with her claim in a timelier manner
If you
require further assistance in this matter, please contact our *** *** ***, Gerrie H***, toll-free at ###-###-####, Ext*** or by email at ***
Sincerely,
Terri
L***
Selena
D***

(1) Response to comment number is entirely false At No Time did Nationwide not receive a payment due This is a statement that coverage lapsed due to a payment not received(2) Nationwide's new assertion that it is a problem with the Agent, not their issue reflects poorly on NationwideNationwide should set minimum standards of business conduct for agents that represent Nationwide in selling their products If an agent performs poorly(as was clearly the case with my agent), Nationwide should take responsibility and deal with an incompetent agent and make it right for the customer It appears Nationwide neither supports their agents or customers This complaint remains unresolved
Regards,
*** ***

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Thank you for the opportunity to respond to the Revdex.com regarding policy number *** for Ms*** *** and to address her concerns about the policy
On 08/06/2015, Ms*** purchased a six month insurance policy from Nationwide Sales Solutions Incwith a bill plan of 20% down and installments with an Electronic Funds Transfer (EFT) auto withdrawal.
Online access to policy documents is not available until the policy has been reviewed by our underwriting departmentThis process can take anywhere from 1-business daysIn reviewing our system, it appears as though Ms*** would have had online access available as of 08/08/I have emailed a copy of Ms***’s policy documents to her email address attached to the complaint *** so that she would have the information she requestedIf Ms*** is still having trouble accessing her account online I would politely request that she contact me so that I can troubleshoot the program alongside her
I trust that I have addressed the issues within Ms***’s complaint. If I can be of further assistance, please contact me at ###-###-####
Sincerely,
Alexandria C***
*** *** *** *** *** ***

Thank you for the opportunity to respond to the Revdex.com regarding policy number*** for *** *** and to address her concerns about the policyPer Ms***s request, the payment notice has been mailed to the address on fileIf you require further assistance in this matter, please contact *** *** *** *** LanceR*** ###-###-#### or by email at ***
Sincerely, Evan H***

class="MsoNormal">This Revdex.com complaint has been resolved with *** ***.
In his complaint *** *** stated he wanted a fair price for the value of his vehicle which was deemed a total loss
We have reached an agreed settlement figure with *** *** on March 6, 2014.
If you have any further questions concerning this claim please contact me
Sincerely,
*** ***
*** ***
Depositors Insurance Company
***
Phone: ###-###-####

now this company is stating something different than what they originally stated at the beginning of this disputeFirst it was my age which resulted in an increase, then it was my student discount that impacted the increase, now it's an accident that happened over a year ago which subsequently is now (in 2014) affecting my monthly rateI am completely done with this company, the only thing this company can do for me is send me a personal check with the differences of what I've been paying for the past several monthsFor the duration of this entire rebuttal, I'm sure Revdex.com is noticing the same inconsistency that I have encountered in the past yearIf it isn't the answer that the customer deems acceptable, Nationwide immediately results in finding an alternative answer to justify the shortcomings of its practiceI am very grateful to have finally dropped this company for a company whom treats their customers fairly, while keeping the customer notified repetitively when an increase and or decrease is due to their accountMy first quote with *** with the exact same coverage I had with Nationwide was approximately $dollars less than what I was paying with NationwideI am completely disgusted in the way this company tries to justify an unjustifiable increase that they seem to do on a constant basis.
Revdex.com, as I stated before please continue with putting my complaint on file to alter Nationwide's overall Grade because I feel this company doe's not CARE about their customers but rather implement ridiculous increases to insult the customers whom pay faithfully and on time to maintain a positive rapportI am COMPLETELY done with Nationwide and wish to never be contacted by them again in the future!
Thanks!
Regards,
*** ***

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*** *** was involved in an accident on April 30, The impact was to the rear of her GMC Yukon SLTThis required replacing the rear bumper cover, four hours of repair to the lift gate and half hour repair to the handle. Claims associate, *** ***, spoke with *** *** *** stated that she preferred to have a Chevrolet dealership repair the vehicle*** made her aware that there was a Chevrolet dealership within miles of her that was also with our On Your Side Auto Repair Network Program*** *** told *** that she would like to use them for the repairs to her vehicle. *** *** drove the vehicle to *** *** for repairs, she spoke with ***, the assistant manager, at the shop, she told *** that the vehicle had a shake/shimmy and wanted the alignment checked. *** put *** *** in a rental based on what she had been told
***, the Body Shop Manager, had the suspension on the vehicle inspected which revealed there was no impact to the wheels, tires or suspension components*** informed the *** that no alignment was needed due to the accident.
*** *** had a conversation with *** earlier as to the cost of having the rotors turned, she quoted to him $
*** also requested the dealership service department inspect the rotors as to the possibility of damage from this accidentService technician, *** ***, and service writer, *** *** completed the inspection of the rotors and brakesTheir findings revealed that the front rotors were warped slightly and this was causing the issueThe warping was from wear and not accident relatedThe service manager, *** ***, confirmed these findingsThe service writer contacted *** *** and informed him of the findings. He recommended to *** *** replacing the rotors as they had been turned once previously*** also explained the findings to the ***s. *** *** was provided, as requested, a quote for replacing the rotors and brakes of $
Mrand Mrs*** did not agree with the findings of the Chevrolet Dealership Service DepartmentThey told *** that other repair shops had told them the rotor issue could be related to the accident and that they were getting the advice of an attorney
On May 20, 2014, Nationwide Claims Manager, *** *** received three voice mails from *** *** explained to *** *** that the Dealership had completed the inspection on his vehicle and the issues with his rotors were caused by the heating and cooling cycle placed on the rotors during everyday use which was wear and tear*** was informed by *** *** that he had the rotors turned and pads replaced in *** advised *** *** that he could get a second opinion and Nationwide would review any other findings concerning the warped rotors
*** *** called *** ***, Nationwide claims associate with our inside unit, he explained that the brakes were shimmying*** informed him that he would make the local claims manager aware of this and that they would be in contact with himClaims Manager, *** ***, spoke with *** *** on May 20, *** *** explained the shimmy with the rotors and that he did not agree with what he was being told*** *** had reviewed the file and discussed the issue with the body shop manager*** *** explained the findings to *** ***, that the rotors were not related to the accident but to wear. *** *** did not agree with the findings. *** *** informed him that he could have an inspection completed at a location of his choice and that Nationwide would review the findings*** *** stated that he was speaking to an attorney
A short time later *** *** called *** *** regarding the vehicleShe informed *** that she had not spoken with her husband*** explained that he had an earlier conversation with her husband and explained the findings along with the decision not to replace the rotor or alignment as they were not damaged due to the impact*** *** did not agree with the findings. *** *** explained that she could get a second opinion and Nationwide would review any findings
If you have any further questions, please contact our Customer Relations Coordinator at ###-###-####
Sincerely,
*** ***
Nationwide Insurance

"LINE-HEIGHT: 12pt; MARGIN: 0in 0in 0pt 0.5in; tab-stops: .5in" class="MsoHeader">I have reviewed the complaint submitted by *** *** and his concerns regarding the auto claim for his Jeep Grand Cherokee insured with NationwideAccording to the complaint, *** *** contends that his vehicle was not repaired, the claim length was too long, and he was not given enough time in a rental vehicle
At this time, the claim has been deemed a total loss and the claim has been settled to the satisfaction of *** *** on April 16, Payment was issued to *** *** upon receipt of the properly executed title on April 21, in the amount $3,Additionally, Nationwide has addressed *** ***’ concerns about rentalThe rental term within the policy limits were up to $A concession was made for an additional $325.00.
There was a delay in having *** *** vehicle inspected due to the vehicle needing to be on a liftThe vehicle was not towed to a shop until April 2, when *** *** gave Nationwide permission to move it to Faulkner Buick GMC*** *** was hesitant in allowing Nationwide to move his vehicle because he wanted to have his claim handled by the at fault carrierThe other carrier had a long delay in investigating the liability, so *** *** eventually agreed to allow Nationwide to resolve his claimThe vehicle was deemed a total loss on April 16,
If you require further assistance, please contact Customer Relations Coordinator, *** *** at ###-###-####, or by email at ***between the hours of 8:AM and 4:PM
Sincerely,
*** *** *** ***
***
Nationwide
###-###-####
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I am rejecting this response because: the adjuster arrived after clean up had begun and my attempts to keep the deck from falling completely off the back of the house was to remove the weight All items that could possibly be saved were taken to the end of the yard Where are the pictures of the limbs that fell? Where are the pictures showing the height of the tree from which the limb fell? Where is the estimated impact this limb could have caused being covered in ice and heavy/strong enough where it would dislodge my fence, puncture a whole in shingles to damage a brand new roof and cause the bracket underneath my deck to break? My home has been insured with Nationwide for sixteen years and as their customer do I need to apologize for having my home vandalized, front door kicked in while I worked, and for the storm damaging my property? I thought the purpose of having insurance was to assist in the coverage of loss Nationwide has failed to commend the eleven years where I paid my insurance without incident Perhaps I have fallen into the old cliche which states, "When it rains, it pours" I am not sure other than being God what I could have done to prevent any of this I would love to be provided with a copy of the recorded phoned conversation or signed document where "I agreed" to the increased premium because I was not informed Customer or victim....I am confused?
Regards,
Sharonda Haddock

Clearly Nationwide is insisting that I made statements which I did notreviewing my under oath paperworkit clearly states that I did not start living in the home until AugustNationwide may twist what they see is correct when they know it is notIn the end, the fact is the factI had insuranceI was movingi lost a child (which ANYONE will tell you is not easy and if nationwide is not sensitive to this issue or understand that when this event occurs (hopefully never for anyone I hope and pray) that your memoryyour decisions and your clarity of your surroundigs are NOT clear and factual))I lost a childperiodI did NOT know little peices of information that legally I did NOT have to knowI fact is I had a theftI don't know when, how or whoI could only assumeThe fact that the employee *** *** preyed on me and pushed for an answer as to who did it, and the fact I said I "THINK" it was a windstream man is disgustingNation wide is now wanting to HIDE behind this mistake of informationAs an insurance your job is to cover what is lostThe fact isi DON"T have this theft itemsIT WAS STOLEN! I was inbetween homes and the only MISTAKE I did was to to TRY To remember who or WHAT happened
Nationwide is at fault and needs to rectify their mistakeSaying I falsely made a statment and I "misrepresented" anything is ignorantYou have a staff memeber that DID NOT do his joband took advantageNow you are trying to back pedal and hang on one sentence I saidIf you have lost a child (which I hope you never have to endur) then you will understandI am an honest person and the ONLY mistake I made was trusting Nation wide to be "ON MY SIDE". If nationwide doesn't understand thata jury of my community most surely willI am only asking for you to pay what is owedI have not pursued an issue of BAD FACEYou cannot reject a statement based on I could not remember the exact time and date it happenedthat was not my job
I have several people that can attest I did not know when or who stole my thingsand also can attest that I have NOT made statementsNationwide is now trying to not expose that you are not compassionate and the fact you are insisting on this is disgusting and is shamefulI've lost a child and my things
Regards,
*** ***

on feb I got a policy with nationwide purchased online after a couple months they asked for proof of prior insurance for the months leading up to the 7th of feb my prior insurance went up to jan I sent them my prior insurance cards now april I find out they canceled my month paid in full policy because of a week lapse in policy which was due to waiting for my tax refund the only thing they suggested was calling an agent and buying another policy they would not reverse the canceling they never mentioned on their site about needing to have continuous coverage for months prior and I believe they do this to force people to pay more and when I called to have them issue a refund for the balance I had left on my month policy the lady hung up on me

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Thank you for the opportunity to respond to the Revdex.com regarding policy
number for *** *** and to address his concerns about the policy
On 5/23/2014, *** *** purchased a six month insurance policy from the ***
*** *** *** with a paid in full bill plan
We received a written request from *** *** to cancel his policy effective 6/9/
on 7/10/Our policy states that any request received to backdate a cancelation over days requires documentation that coverage has been bound elsewhereAn exception has been made to cancel *** ***’s policy effective 6/9/per his request and per the policy terms and conditions that *** *** agreed upon when he purchased the policyA refund check in the amount of $has been issued to *** *** and should be received in the next 7-days
I trust that I have addressed the issues within *** ***’s complaintIf I can be of
further assistance, please contact me at ###-###-####
Sincerely,
*** ***
*** *** *** *** *** ***

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Thank you for the opportunity to respond to *** ***’s concerns regarding her Nationwide automobile insurance policy
After careful review, we find this policy cancelled effective November 10, due to non-payment. As *** *** has stated, she obtained automobile coverage with another carrier. We have received a policy declaration from *** *** showing an active automobile policy effective October 23, 2013. We have updated our policy to reflect a cancellation date of October 23, By backdating the cancellation date, a refund was generated of $This refund has been issued to the customerAlso, the collection amount of $has been clearedWe apologize for any inconvenience.
Sincerely,
*** *** *** ***

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Thank you for your recent inquiry regarding a complaint you
received from *** ***As Central Sales Operation Support Manager, I have reviewed this file and would like to address *** ***’s concernsIf I do not provide the information you need for this matter, please do not hesitate to let me know
The above referenced policy’s billing account was initially set on a monthly basis with a set due date and amountInsured, *** ***, opted to apply payments that exceeded the minimum amount dueThis option created variances in the stated amount due date and amountWith multiple changes made to the policy, processing time became a factor in the agent’s communication with *** ***A warning notice was sent to *** ***, at the verified address, on July 8, stated the correct amount; due no later than July 25, 2014, to prevent a lapse of coverage
As of August 1, 2014, *** *** has made remitted payment to the above referenced policy and coverage as been reinstated without a lapse
The Bleggi Agency, per Agent Susie Kellum, has corrected the billing account to prevent this service issue from reoccurring
Based on my review, this inquiry was properly handledHowever, I am sorry that the outcome was not satisfactory to *** ***We strive to meet needs, but understand that sometimes we are unable to do soIf you should have any questions or wish to discuss the matter further, please feel free to contact me
Sincerely,
*** ** ***
Centralized Sales Operation Support
W| ###-###-####
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Thank you for your recent inquiry regarding a complaint you received from ***. As Central Sales Operation Support Manager, I have reviewed this file and would like to address *** *** If I do not provide the information you need for this matter, please do not hesitate to let me know
After a not at-fault total loss accident in January of 2014, *** *** was advised, by the *** ***, that in order to ensure standard policy rates; continuous liability coverage was necessary The named non-owners policy was incepted with the effective date of January 20, 2014, the original renewal date *** *** was advised and application signature pages were mailed to *** *** at the listed address, without return.
Based on my review, this inquiry was properly handled. However, I am sorry that the outcome was not satisfactory to *** ***. We strive to meet needs, but understand that sometimes we are unable to do soIf you should have any questions or wish to discuss the matter further, please feel free to contact me.
Sincerely,
*** ** ***
*** *** *** ***
###-###-####

It has been almost a year since I switched over auto insurance provider to NationwideMy experience with Nationwide has been a nightmareAfter about months of switching over to nationwide, the home office began sending me my auto bill statement stating that my premium had changed and charging me ridiculous amount of moneyMy local representative has been working with me trying to get the issues straightened out month after month; but the "home office" has repeatedly (literally monthly) not been able to get my account correctedDue to their inability to correct their errors, I had to postpone my several of my auto payments, which then led me to making payments back to backI have had to pay ridiculous amount of money to "put my account up to date" when it has been mistakes made on the "home office" end because they have not corrected their mistakes on my accountIn the month of November 2016, I had to pay over $and I paid in person with my local agentShe got on the phone and called home office and made sure I paid the amount that would bring me up to date and clear; then "home office" gave her the amount I will be paying for the next couple of monthsNow in the month of December 2016, they send me a billing statement charging me over $Again, they are changing the amount agreed upon on the phone with my local agentI am back to square one with themThis is a nightmareI am so disappointed with Nationwide and regret changing auto insurance providersI have never had issues like this with any other auto insurance provider before

class="MsoNormal" "margin-left:.5in;tab-stops:27.0pt .5in">Dear: [redacted]
This letter is in response to your request for information
pertaining to the above file
Our records indicate the renewal date on the Auto policy was
December 1, 2014. The policy was
cancelled effective January 2, as a request from [redacted]. A total of $was charged for coverage provided
for the time frame mentioned above.
There were no payments received towards the December renewal
which left a balance of $178.57. A $
installment fee was charged when the March 10, bill was sent. This resulted in a total of $due for
coverage provided during the above time frame.
On April 7, a Final Bill was sent for $due by
April 26, 2015. There was no payment
received and a Payment Notice was mailed on April 28, to advise there was
still a balance due for coverag provided.
The following documents have been attached for your review:
Billing Breakdown
Final Bill
Payment Notice
Thank you for allowing me the opportunity to assist you and if you
have any questions regarding the
information I have provided you may contact me at ###-###-####,
Ext. [redacted] or my email address is [redacted]
Sincerely,
[redacted]

Dear Mr[redacted] Please accept this letter as a formal response to your questions regarding your [redacted] AR 457(b) Deferred Compensation Plan, administered by nationwide Retirement Solutions (Nationwide)
"margin-bottom: 0.0001pt;">In order to comply with IRS code 72(p), a loan offset will only occur on an account with an eligible rollover distributionAn eligible rollover distribution means any distribution to you of all or any portion of your account balance under the Plan except: (1) a distribution which is part of a series of substantially equal periodic payments; (2) a required minimum distribution; (3) a hardship distribution; (4) return of automatic contribut0oin during days period; (5) a corrective distribution; (6) a loan treated as a distribution or (7) day automatic enrollment withdrawalsYour recent request for an unforeseeable emergency distribution falls within (3) hardship distributionUnforeseeable emergency distributions from a 457(b) plan are not eligible for rolloverI understand that you were given incorrect information, and for that I apologizePlease be assured that feedback will be given to the representative with whom you spokeHowever, while you were initially advised of incorrect information, Nationwide will not be able to offset our loan at this timeUnless you become eligible for and process an eligible rollover distribution from your account before the loan maturity date of December 4, 2017, you loan payments will continue at $monthlyAgain, I sincerely apologize for any inconvenience this has caused you and look forward to restoring your faith in NationwideIf you have any additional questions or concerns regarding this matter, please feel free to contact me directly at ###-###-####, weekdays between 9:00a.mand 5:p.mEastern timeSincerely,
Warren B[redacted]