Nationwide

Thank you for the opportunity to respond
to the RevDex.com regarding policy number *** for Ms*** *** and to
address her concerns about the policy
On 08/19/2015, Ms*** purchased a six month insurance
policy from the Nationwide Sales Solutions with a bill plan of 16.7% down and
installments
Ms*** made a payment of $to start the policy on
08/19/Ms*** was advised that it was a partial paymentThe full
down payment amount required was $
On 09/04/2015, a Notice of Installment Due was mailed to Ms
*** advising an amount due of $This amount included the outstanding
$remaining from the down paymentMs***’s installments were $
as agreed upon during the quoting process
On 10/04/2015, no payment was received and the policy
cancelledThere is an outstanding balance in the amount of $
If you require further assistance in this matter, please
contact our Customer Relations Coordinator, Charity W*** at ###-###-#### or by email at ***
Sincerely,
Alexandria C***

*** ***
*** *** ***
*** ** ***
*** ** *** *** ***
*** ** ***
*** ***
*** ***
***
*** ** ***
*** ***
** *** ***
*** *** ***
*** **
This is in response to your August 29,
correspondence concerning the above captioned claim
A review of our file indicates that this loss was reported to Scottsdale Insurance Company on January 17, It was alleged that the claimants’ vehicles were damaged as the result of our fireworks show on July 4,
Our claim representative investigated the matter, speaking with our insured, the claimants, and body shopsWe did not find evidence of liability on the part of our insured, and issued a denial of liability to the claimants on April 11, On May 9, 2014, *** *** responded in writing with concerns about our investigation and outlined the parties he had contacted, including his body shop and the Sheriff’s departmentOur claim representative attempted to contact *** *** by telephone to discuss, but he was not home and a message was left with *** ***We sent a response to his letter on May 22, confirming the parties that we had contacted in our investigation
On June 13, *** *** wrote us again, to provide witness information for statementsWe began attempts to obtain those statements via telephoneMultiple calls were made to, and voicemails received from, each of those parties from June through JulyDue to the difficulty we were having connecting with the witnesses by telephone, we hired an independent adjuster, *** *** *** to assist is in securing those statementsWe received their initial report on August 18, 2014, outlining the statements that they had secured
We are currently working to revisit this matter with our insured to confirm the operating guidelines for this fireworks showOnce we have had this follow up conversation with our insured, we will make our liability determination and respond to all claimants directly
We trust this explains our handling of this claim to dateHowever, should you have any questions or require further information please contact me; toll free ###-###-####, extension ####
Sincerely,
*** ***
*** *** ***
Extension ####

Rejecting.Only one check was received for deductible and that was a couple of months agoMy insuarance has never been canceled I have been with *** *** for years *** *** *** are partners , if thats what they call it and payments are payroll deductedEither way I did not cause the accident and should not have been responsible for anythingThe mention was a deductibe from an accident the following year for medical payment involving another nationwide clientI still have the estimate from *** and the accident reportI can also pull check stubs and and show insurance payroll deduction and should be able to go to metlife web site and print docsJust email me a fax numberI got the message from *** he called whileI was at work I called the next morning and left message still no call back*** and Nationwide are partnersThat entire situation seemed like a rip offOnly a few months after *** fixed my car the paint started coming off I called *** about it and took car (nissan murano) by there and he claimed I hit somethingThere were no dents at all just a bad paint jobI call about days later but didnt let *** a few day later but didnt let him know who I was and asked how long does he warrany his work, his response was how long do I need him toCrooks...Nationwide and ***Let me know if you need any information faxed I will fax what I can find

This company believe that they can just charge whatever they like whenever they like bills that are not even valid and report you to collection agencies do not buy insurance from these is for instance I bought a policy with them paid for the entire months from July 25th - January 25th paid in full and because I cancel the policy on January 25th they think they can just charge me $more because they feel like it

*** * ***
*** *** ***
*** *** **
*** ** ***
*** *** ***
*** *** *** ** *** ***
*** *** **
*** *** ***
*** *** ** ***
***
Thank you for your recent inquiry regarding a complaint you received from *** ***. As Central Sales Operation Support Manager, I have reviewed this file and would like to address *** ***’s concerns If I do not provide the information you need for this matter, please do not hesitate to let me know
The *** ** *** Agency hours of operation, including agent ** ***, are Monday through Friday from 9:am to 5:pm, EST. During and after office hours, current and potential members seeking assistance by phone have the option to speak directly with the local agency or with our customer service center for policy assistance
Agent ** *** quoted *** *** the Nationwide homeowner policy discount at inception while *** *** attempted to repair required remedies to his home to qualify for a Nationwide homeowner policyThe original discount was correct as deemed by Agent ** *** based upon mutual understanding between *** *** and Agent *** that *** *** would meet the home remedy requirement to satisfy Nationwide underwriting guidelinesThe remedies were not completed within the ninety day binding review period, thus the Nationwide home discount was removed which increased the premium. *** *** contacted the *** agency with questions and the non-Nationwide homeowner discount was added to the policy, which decreased the outstanding balance to $
As for the referenced service issue, a billing statement was mailed to the confirmed address in the amount of $75.89. *** *** remitted a payment by MasterCard ending in #### on March 21, 2014. Nationwide customer service received a debit dispute request, from *** ***’s banking institution, in the amount of $33.00. The $33.00, per *** ***’s request, was refunded to the MasterCard ending in #### on May 7, 2014.
Policy number ###### cancelled on May 15, with an outstanding balance of $33.00. The final balance is correct and warranted. The agent operated in due diligence of a potential homeowner policy of which *** *** was aware, thus a write-off is not a permissible agreement in this matter.
Based on my review, this inquiry was properly handled. However, I am sorry that the outcome was not satisfactory to *** ***. We strive to meet needs, but understand that sometimes we are unable to do soIf you should have any questions or wish to discuss the matter further, please feel free to contact me.
Sincerely,
*** ** ***
*** *** *** ***
W| ###-###-####

I had an accident with my vehicle (not at fault) at the end of April and spoke with ***@nationwide.comHe was assigned to my caseHe reached out to me quickly and confirmed all the informal of the insured person's carrierThree months later, I finally got all the service that was due to me - by meI reached out to ***@nationwide.com on several occasions (June and June 10) to let him know that I was having problems with the at fault parties insurance carrier - *** -but he didn't respondActually, he only responded when I threatened to contact Revdex.comThis experience has left a very salty taste in my mouth about Nationwide Insurance and we are in the process of searching for another insurer

*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** * *** *** *** *** *** ** *** *** ** *** ** *** *** ***
just what I thought they send me checks I cant cash and the customer gets screwed as usual,so I guess its ok they take money out of my accont and they get away with it yall suck just like all big bussinesses .thanks

Dear *** ***
Thank you for contacting Nationwide Bank in regards to the interest rate and payment amountbeing increased on your automobile loanIt has been determined that the interest rate has been increased to 24.99%, which in turnincreased the monthly payment to
$due to the status of unobtainable titleThePromissory Note that you signed upon closing this loan has a clause that states: Upon maturity,whether scheduled or accelerated by the Lender because of my default, the Interest rate on thisNote shall be increased to 24.99% per annum" and under the Defective Collateralization sectionit states: This Note or any of the related documents ceases to be in full force and effect(including failure of any collateral document to create a valid end perfected security interest orlien) at any time and for any reason." Per the notes on the account, as of June 18, 2014,Nationwide Bank had not received the title on the Audi A5.After reviewIng the loan account notes and the documentatlon you forwarded to the bank
related to the Department of Motor Vehicles Investigation regarding the dealership (VIP Motors,Inc.) being out of business, the loan rate has been adjusted back to 2.90% with an effective dateof June 18, If you have any further concerns regarding this complaint, please contact me at ###-###-####,Monday-Friday, 8:AM - 3:PM, ESTThank youSincerely,
*** *** *** *** *** ***

This response is extremely exaggeratedTo mention snow as a hindrance to getting a quote on my vehicle is ridiculousI was without a car for over weeks before we had any snow in ***
This is something nationwide does on a daily basisWhy not move a *** *** to a *** shop initially? My assumption is to cut costs, which delayed this entire process and left the customer (Me) without a car for months, while Nationwide was trying to save a few dollarsNow to hear this response, Nationwide is taking responsibility for this delay is very disappointingweeks? I will allow this claim to close and move all of my insurance business from this company as soon as humanly possible

I had automatic payments taken out every month for almost a year for car insuranceUntil I was a victim of credit card fraud and my card was cancelledI called and put a new credit card on fileNationwide then canceled my account and refused to reopen it and told me to try *** ***

Thank you for your recent inquiry regarding a complaint you received from Ms*** *** regarding a loss on September 17, on the above referenced policyI have carefully reviewed the appropriate file(s) and provide my findings below:Nationwide Mutual Fire Insurance Company is
dealing with Ms*** in a professional and courteous manner Our investigation is ongoing Additional information from Ms*** is required to move the claim to its conclusion This information has not yet been received.We have been responding to Ms*** as quickly as possible and have paid all claim benefits that have been verified to date. Additionally, the name and contact information of my manager has been provided to her. If you have any further questions, feel free to contact me at ###-###-####.Sincerely,Ronald H*** *** *** ***Nationwide Mutual Fire Insurance Company

"TEXT-ALIGN: justify; MARGIN: 0in 0in 0pt" class="MsoNormal">Dear *** ***,
Thank you for contacting Nationwide. This is a response to the Customer Complaint you filed with our Customer Advocacy Department on April 28,
Policy *** *** had the *** *** Discount added effective the December 21, renewal. A Renewal Declarations advising of the *** *** Discount was mailed to the address on file of *** *** *** *** ** ***Due to the age of the change, we are unable to determine whether the change was made by the Agent of Record or by the Customer Service Center
In speaking to the *** *** ***, they confirmed that *** *** has never been a member of their *** *** and she has never paid any dues. The representative stated a letter was mailed to the member explaining she was receiving the *** *** Discount on her Nationwide automobile policy and if she wanted to retain the discount, she would need to become a member or the discount would be removed
Effective April 20, 2015, the *** *** Agency removed the *** *** Discount. The change increased the 6-month premium from $to $and increased the unpaid balance by $for the removal of the discount from April 20, 2015, to June 21, 2015. The premium increase can not be waived as the member does not qualify for the discount since she is not a member of the *** *** ***. If *** *** wishes to apply the *** *** Discount back to her policy, she will need to become a member of the *** *** *** *** is welcome to contact her local *** *** ***, at ###-###-####, to discuss the information on file. Please keep in mind, *** *** membership payments are not a part of Nationwide policy premiums
Nationwide values our customers and strives to provide you with the service you deserve
If you require further assistance, please contact Customer Relations Coordinator, *** *** at ###-###-####, or by email at ***between the hours of 8:AM and 4:PM
Sincerely,
*** ***
*** *** *** ***
Nationwide
###-###-####

*** ***
*** *** *** *** ***
*** *** *** ***
*** *** ***
*** ***
*** *** ***
*** *** *** ** *** ***
*** *** ***
*** *** ***
We
have reviewed the inquiry from *** *** *** ***’s inquiry is regarding premium increases on her auto policyHer auto policy was originally effective with our company on January 15,
At the time *** ***’s policy was written, she had requested lower Uninsured Motorists Property Damage limits, (UMPD)A completed rejection/selection form (attached) was required to be completed and returned to the Company before this change could be completed
This form was not received, and as such, the UMPD limits were raised to match the policy limits pursuant to *** lawThis change effective January 24, caused an increase in premium of $
After *** ***’s auto policy was issued, her independent insurance agent requested $5,of medical payment coverage to be added to her policyThis change effective January 15, created an increase in premium of $
If *** *** would like to lower her UMPD limits, we ask that she submit a completed rejection/selection form (attached) and return it to our companyOnce the form is received, we can amend her policy per her request
Additionally, *** ***’s auto policy is a 6-month policyHer policy renewed on July 15, 2014, the renewal premium was $Her renewal policy was affected by a *** auto base rate changeThe difference of her old policy term and renewal policy term is $
We appreciate the opportunity to review *** ***’s auto policy and ensure the procedures were in accordance with *** lawPlease feel free to contact me if there are additional questions
Allied Insurance, *** *** *** *** *** *** *** *** ***
Sincerely,
*** ***
*** ***
Allied Insurance, a member of Nationwide Insurance
###-###-####
***

*** *** ***
*** ***
*** *** *** ** *** **
*** *** ***
*** ** ***
*** *** *** ***
*** ** ***
*** *** *** *** *
We are responding to your follow up inquiry regarding Mr***’s complaint concerning his property damage settlementIf I do not provide the information you need for this matter, please do not hesitate to let me know.
Regarding the maintainence and repairs to Mr***’s vehicle, we had previously acknowledged Mr***’s request to consider these items we valued his vehicleFair consideration was given to any service work which was completed within recent time of the accident date.
In regard to the comparable vehicle information, we did give consideration to any information provided to us related to the value of Mr***’s vehicle, However there were no additional facts which indicated that the value established by our market survey was not appropriate.
After further review of all facts related to this matter we feel that settlement offered, and paid to Mr*** was fair and appropriate
Thank you for bringing this matter to our attention. If you should need additional information related to this matter please contact me.
Sincerely,
*** ***
** *** ***Depositors Ins Co###-###-####

This letter is in response to the rebuttal of *** *** regarding our previous resolution sent
Regarding the addition of *** *** to the policy:
On December 23, an email was received from Customer Service advising a call was received on this policy from ***She said she was married to the policy holder. Since she was not rated on the policy, the referral was sent to RET to investigate.
A memo was sent out on the policy on January 8, requesting additional information from the agent, about the unlisted driver. Due to no reply, the driver was added with a surcharge and policy was flagged to non-renew. A letter was issued to the policy holder on February 7, advising driver was being added
Regarding the multi-line Discount:
Customers may be eligible for the Multi-line Discount, if a household member is the owner of a Nationwide Financial Services’ Life or Annuity policy written and/or serviced by a Nationwide or Allied Agency
Because we were unable to verify a Nationwide Life or Annuity policy for Mr*** his automobile policy was deemed ineligible for this discount. If Mr*** owns a Nationwide Life or Annuity policy please advise and the policy will be reviewed for eligibility
Please let me know if you additional questions or concerns regarding this matter

Good afternoon,
I am writing in response to the complaint number referenced aboveIn researching the accounts, I found that the complainant has had two closed Home Equity lines ofCredit with Nationwide BankOn today's date, we overnighted the Satisfaction of Mortgage
documents to the county in which theproperty is located for each of the two lines of creditWe also emailed the complainant copies of thesame documents and provided the FedEx tracking number for the package that is being sent to thecounty of residence for the complainant.I have spoken with the complainant multiple times and kept her aware of the progress in the resolutionof her concernsWe consider this matter resolvedPlease feel free to let me know if there are further questions orconcernsSincerely,

I switched my auto policy from *** to Nationwide in the begining of because my insurance rates kept on increasingAt first, when I called Nationwide I was given a price quote of $134, however when I called back Nationwide to switch my policy I was told the price is now $based on the fact that I moved to a different state and I had a new state drivers liscense for less than a yearI was told that my pass driving record from a different state did not count towards me getting lower insurance rateAlso, the agent stated that North Carolina's law states that your driving record starts when you recieve your North Carolina's state drivers licenseEventually, I covinced the sales agent that I will go else where if I wasnt given the rate at $134, evenso, a year later my rate increased to $I reached out to nationwide and asked how could my insurance rate increase to if the value of my car is depreciating plus my driving record is pretty cleanThe representative told me it was due to inflationI am not sure what inflation rate was use to give a $increase in my rate Few weeks ago my new rate was $and at this point I decided that Nationwide has overcharged me enough and I sought out other insurance companiesMy new rate from a new insurance company is $and I was told that my prior driving record from another state along with no accidents or speeding tickets was taken into consideration to determine my rate Not sure how what factors Nationwide use to keep on increasing insurance rate on a depreciating car who's owner has never been in an accident or ever recieved a speeding ticketI would like Nationwide to refund what they have have overcharged me

***
*** ***
*** *** ***
*** *** *** *** ***
*** ***
*** *** ***
*** ** ***
*** *** ** *** *** ***
*** *** ***
This letter is to serve as a formal response to the complaint filed by
*** *** **
***
with the Revdex.comThe complaint was regarding her *** ***
**
Deferred Compensation Plan, administered by Nationwide Retirement Solutions
(Nationwide)
The facts pertaining to Nationwide's handling of this account are as follows:
The situation began when *** *** was attempting to fax an Unforeseeable
Emergency request form to our officeOn July 15, 2014, *** *** contacted our
Customer Service Center at 4:p.mEastern Time to check on the status of a fax
that she had sent earlier that dayThe representative *** *** spoke with advised
that it had not yet been received, but that it was sent to the correct fax number, our
main fax line, which the representative also confirmed was ###-###-####
At 5:p.mEastern Time on the same day, *** *** spoke with ***, who
again, confirmed the fax number was correct, but also provided her with an alternate
fax numberThis fax number belonged to the ***'s supervisor and faxes to
personal numbers arrive via e-mailThe fax was received at 5:p.mEastern Time,
but unfortunately, by this time the supervisor had left for the day so the fax could
not be retrieved from their e-mail until the following morningAdditionally, ***
forgot to notate *** ***' account after they spoke
At 5:p.mEastern Time on July 15, 2014, *** *** spoke with *** who
confirmed that the initial fax number was correctHe advised that he did not know
why *** had provided the alternate fax number; *** had not made a note on the
account to indicate what transpired in the conversation with *** ***, and ***
is on a separate team and was not aware of what ***'s supervisor's fax number
was*** provided *** *** a new, alternate fax number for a different
supervisor who was in the office at that timeThis fax was received at 6:p.m
Eastern Time and forwarded to our Processing Team for review
In summary, the representatives *** *** spoke with throughout this specific
situation did in fact provide her with correct fax numbersHowever, there was a
lapse in communication between our associates that resulted in a delay of our
receipt of *** ***' paperworkWe have provided feedback to the associates involved to prevent future situations ofa similar natureI hope you find this information helpfulIf you have additional questions or concerns,please do not hesitate to contact me directly at ###-###-####, ext####3, weekdaysfrom 8:a.mto 6:p.mEastern Time and I will be happy to assist you
Sincerely,
*** ***
*** ***Nationwide Retirement Solutions

*** ***
*** ** ***
** *** ***
*** *** ***
*** ** ***
*** *** *** *** ***
*** *** ***
Thank you for contacting Nationwide Bank regarding your closed loan account
I apologize for the frustration you experienced
during the phone conversations with our
lending department and for a supervisor not returning your call per your request
First, I want to address the dates on the overage check and the attached letterThe
payoff check from the dealership posted to your Nationwide Bank loan account
########) on July 11, 2014, with an effective date of July 7, However,
please have peace of mind that with the payoff reflecting an effective date of July 7,
2014, interest stopped accruing as of that effective dateThe overage check, in the
amount of $99.35, was released ten business days after the payoff check postingThis
allows us time to verify payoff funds prior to releasing fundsTherefore, the letter
attached to the overage check reflects the tenth business day which was July 24,
For accounting purposes, the overage check is generated and dated for the date the
loan balance is paid in full, which was July 11, Nationwide Bank was within their
service level agreement
Second, the phone conversations that took place between you and our lending
department dated July 11,and July 24,were reviewedOn July 11, 2014,
the lending representative confirmed that the payoff from the dealership had been
receivedYou were not provided with a reason as to why the payment was taken from
your external account, but were informed that you would receive a refund checkThere
was no mention when the refund check would be sent
On July 24, 2014, it was explained that the refund check would be sent ten business
days after the loan is paid in full and closedYou were told that the check would be
mailed on July 28, You asked to speak to a supervisor and after waiting on hold
for several minutes, you were transferred to a supervisor's voice mallUnfortunately,
the supervisor has been out of the office due to personal reasons and unable to
return your call
I apologize that the lending representative did not provide you with an expected date to
receive the overage check and that another supervisor did not contact youYour
feedback was provided to the appropriate manager in order for training and coaching to
be providedWe appreciate your feedback and will continue working on improving our
customer's experience
If you have any further concerns, I can be contacted at ###-###-####, Monday - Friday,
8:AM - 3:PM, EST
Thank you
Sincerely,
*** ***
*** *** *** *** ***

I tried to call the number listed for *** *** ** *** and in the recording it is the "Perfect Arch Groomer order line"*** *** was NOT aware of the *** *** agency closing EARLY daily at 4:and the agent *** NEVER returning my callsHe NEVER assisted me in acquiring a homeowner's policy with a broker from Nationwide eitherNO help whatsoeverthe repairs to my home WERE completed and finalized so that had NOTHING to do with the fact that the agent NEVER made any calls to these brokers he had me callSome of the various places he had me call wanted to speak with him directlyI was forced to acquire homeowner's insurance elsewhereNationwide received payment for my Toyota Camry on 9-30-for prior to me adding the truck on November 15th, when *** gave me the quote of and I paid additional monies of in March of a representative from *** *** ** informed me I owed ONLY on 2-24-and Nationwide issued the credit for likewise since that was clearly an overpayment*** was VERY unprofessional and NEVER one to return calls at allhe was too busy trying to get some baseball game the very day he quoted and wrote my policy on November 15th, Regards,
*** ***