Nationwide Reviews (967)
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Description: Insurance - Auto, Insurance Agencies and Brokerages (NAICS: 524210)
Address: 6828 Loop Rd, Centerville, Ohio, United States, 20165-5851
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Sadly Nationwide's agent [redacted] is telling further lies in regard to this statement “I spoke to Agent [redacted] and he has issued policy number ##### with an effective date of December 13, [redacted] initiated the policy when [redacted] came to his office and brought the signed paperwork [redacted] stated that he has email confirmation from Agent [redacted] regarding receipt of his paperwork on December 13, 2013, but Agent [redacted] did not have knowledge of the email, and said that his agency responded quickly when [redacted] provided what was needed to initiate coverage Agent ***’s main concern was to make sure [redacted] was insured, and was able to take care of getting the new policy backdated to the cancellation of his first policy.” I have previously provided the emails where [redacted] received the correct paperwork on December 13th and HIS ACKNOWLEDGEMENT RECEIPT However I am attaching those emails againImages ###, ###, ### and ### “ The credit from [redacted] ’ commercial tenant policy was applied to policy #####, so no additional money was required to begin the policyDate of cancellation for the commercial tenant policy was effective December 13, “ I have since received two demands for premium payments I have just paid one premium payment to ensure that I am covered by a policy I have attached those demands and my response below These are attached as images Demand 1, Demand2, Letter and Refund I would be obliged if Nationwide's agent would stop lying Regards, [redacted]
[redacted] [redacted] I have reviewed the complaint submitted by [redacted] and his concerns regarding the total loss value of his 2000 Mitsubishi Gallant insured with Nationwide. According to the complaint, [redacted] contends that his policy should provide coverage and benefits for the damage to his vehicle that does not take into consideration the fact that it was totaled prior to this loss. Based on his comment that he is seeking payment from Nationwide for the total loss of his vehicle as if there were no rebuilt/reconstructed title, it appears he is seeking coverage beyond that provided for in his policy. The 2000 Mitsubishi Gallant insured by [redacted] is a vehicle with a rebuilt title. [redacted] ***’s policy provides for payment of actual cash value, giving consideration to fair market value, age, condition, and betterment of the vehicle at the time of loss. Thus, the fact that the insured vehicle was “reconstructed” and carried a branded title immediately prior to the accident impacted the value of the vehicle for the purpose of the total loss settlement. Under the “Limits and Conditions of Payment” section of [redacted] ***’s policy, payment is based on the Actual Cash Value of the vehicle or its damaged parts at the time of the loss. In accordance with the policy provisions, we offered a total loss settlement in writing to [redacted] in the amount of $1,668.92 on August 26, 2014 after multiple attempts to reach him by phone. On October 21, 2014 [redacted] called and left a voicemail for the total loss associate that he would like to retain his vehicle. On the same day, the total loss associate mailed a letter to [redacted] outlining the settlement offer if Nationwide retained his vehicle and if he retained his vehicle. [redacted] chose not to remove his vehicle from his policy when it was totaled in 2011 nor did he notify his agent of the branded title status or the “reconstructed” history of the vehicle. Notwithstanding, the valuation of [redacted] ***’s vehicle based on actual cash value would not change, as it is undisputed that the vehicle was a “reconstructed” vehicle with a branded title at the time of this loss. In that respect, [redacted] received a fair and appropriate settlement based on an accurate valuation of his vehicle according to the terms of his policy with Nationwide [redacted] ***’s vehicle was properly determined to be a total loss and the settlement offer presented to [redacted] was as follows: Nationwide Retained Settlement ACV = $1,490.00 Condition Adjustment= $174.00 Subtotal ACV = $1,664.00 Tax 3%= $49.42 Tag/Title Fee= $55.00 Deductible= $100.00 Total Settlement Offer = $1,668.92 Owner Retained Settlement ACV = $1,490.00 Condition Adjustment= $174.00 Subtotal ACV = $1,664.00 Salvage Value= $66.56 Deductible= $100.00 Total Settlement Offer = $1,497.44 Nationwide’s settlement offer for the branded title of the 2000 Mitsubish Galant was based on the coverage provided for in [redacted] ***’s policy, which included payment of the actual cash value of the vehicle at the time of the loss. Because the Mitsubishi Galant was a reconstructed vehicle with a branded title, Nationwide cannot issue payment as [redacted] seeks, that is, as if there was no reconstructed title, as such payment would not be consistent with the provisions of [redacted] ***’s policy. Nationwide respectfully submits that the settlement offer presented to [redacted] is fair and reasonable and based on an appropriate valuation of his vehicle. Copies of the CCC Valuescope valuation supporting this offer, the estimate, and Nationwide’s settlement letter, are attached for your reference. If you have any questions or require any additional information, please do not hesitate to contact me. Sincerely, [redacted]
We have received the complaint referenced above from your officeAfter further review of the file, and the damaged mail box, our estimate for replacement is fair and in-lineWe have a contractor that can complete the repairs for the amount of the estimate from [redacted] The contractor is [redacted] The estimate sent in by [redacted] appears to be a larger more upgraded mail box compared to the one that was damagedI have attached a photo taken from Google mapsIt appears that her damaged mail box was much smaller in size and only had one slot As a ri party carrier in this case, we would only owe Acv and not Rev ..However, based on the photos of the mail box and its good condition, we will waive the amount of befterinent/depreciation that was deducted from the estimateI have stopped and reissued a check to [redacted] for $and corrected the misspelling of her name If you have any questions or need anything further please feel free to contact our office [redacted] Harleysville Insurance ###-###-#### Fax ###-###-####
This is an inaccurate accountThey made a mistake in my account and cancelled my auto payment which resulted in the cancellation of my accountThis is something they acknowledgedAll of their calls are recorded and they went back and listenedWhen attempting to reinstate my account, the informed me that they did not intend to continue to insure meAs a result, I thought I was in a race to gain insurance before a deadlineAt the end of the day, I am not asking for muchSimply for them to recall the account from the collection agency and let me handle it with them directlyI don't believe I owe the money but I am willing to pay it if they delete it from my credit recordBut I am being held hostage via my credit and would rather pay the ransomThey can surely see how they contributed to this issueI find it odd that they tell me they are going to cancel for using the service I pay for and then send me to collectionsOdd business practice They have also told me that the collection agency has stated they will delete it from credit fileIn researching this company online, this does not happen more than it does Regards, [redacted] **
The address listed in this complaint is the correct address not [redacted] ***I do not get mail from there anymoreThey should stop pmt and send to the correct address listed here in this complaintOtherwise, I have reviewed the response made by the business in reference to complaint ID####, and find that this resolution is satisfactory to me once the refund is reissued to thee correct address Regards, [redacted] ***
Our records indicate a billing notice was sent for $137.29, which indicated a payment would be deducted from the insured’s bank account on or after February 2, On February 1, 2013, [redacted] contacted our Service Center and requested the draft for February 2, be stopped so she could make a payment manuallyThe February draft was stopped, however, a payment was not received A Notice of Cancellation was sent for $due February 24, or the policy would cancel effective February 25, There was no payment received and the policy cancelled for non payment of premium The policy renewal date was September 2, and the policy cancelled February 25, During this time period a total of $was chargedA total of $was received during the above time frameThe $total charged minus the $total received in payments equals $balance due bill On March 8, the balance due bill for $was sent to the insured stating that this amount was due by March 27, It was explained on this bill that the balance was for coverage provided from September 2, to the cancellation date of February 25, The following documents have been attached for your review: Policy Declarations Bill Notice of Cancellation Proof of Mailing Balance Due Bill If you require further assistance, please contact Customer Relations Coordinator, Jane G [redacted] at ###-###-####, or by email at [redacted] between the hours of 8:AM and 4:PM Sincerely, Erica D [redacted]
[redacted] This letter is in response to the complaint filed with your agency by [redacted] a regarding his Automobile policy Our records indicate the Auto policy was written effective October 25, and payment of $was received on October 17, On October 24, 2014, the Vehicle Identification Number was updated which caused an increase in premium of $ The policy was then cancelled effective October 25, as a request from the insuredThe effective date of the policy was changed to October 28, The agent’s office then submitted a cancellation request effective October 25, We have cancelled the policy effective October 28, so there is no coverage from NationwideA refund of $will be sent on November 18, as an Express refundThis means that the insured will get the refund on November 19, I have included a breakdown of the account for your review Thank you for bringing this matter to our attentionWe trust this will resolve all pending concernsIf you should have any questions or wish to discuss the matter further, please feel free to call [redacted] , Office of Customer Advocacy Complaint Coordinator at ###-###-#### or email her at [redacted] Sincerely, [redacted] Nationwide Insurance Companies ###-###-####, Ext#### [redacted]
As I stated previously we were aware of previous damage and it was noted in our inspection however the inspector and another roofing company stated the roof would be ok for a couple more yearsWe had no water damage in the house prior to winter even when it rainedI gave that report the [redacted] when he was here for adjustment from a rooferWe have hired a roofer already and he will be replacing our roof in a couple weeksWe can't let the water keep coming in damaging our house so the inspection would need to be done soon What we are upset about is not how the roof was not covered but my complaint in the first place was about how unprofessional, unreliable the company isWe have been lied to multiple times and no communication has been made to usAlso the amount of time it has taken to resolve anythingThe main issue is still being ignored despite everythingWe were told partial roof would probably be coveredWe are not blaming the insurance company for the whole roofMy complaint to the Revdex.com was not about money it was about how Harleysville treats their customersI will be talking to my lawyer this afternoon for advise on how to proceedRegards, [redacted] ***
[redacted] *** [redacted] We have reviewed the inquiry from [redacted] concerning her auto insurance policy that canceled for nonpayment of premium and money that is in collections for coverage that was provided by AMCO Insurance Company Premium Changes [redacted] questioned the history of her policy and its increases in premiums [redacted] ’s independent insurance agent quoted her 6-month auto policy effective June 28, with a premium of $ The policy was issued with a Good Student Discount based upon responses to the auto insurance application To receive this discount, supporting documentation is required Based upon our consistently applied underwriting practices during the Underwriting Discovery Period, the company requested evidence of the grades, but this discount was removed, as the company did not receive the required supporting documentation to grant this discount The premium change for removing the Good Student Discount was $based upon the company’s filed and approved rating plan Cancellation for Non-Payment of Premium: [redacted] ’s policy was cancelled due to non-payment of premium It may help to see the history of the invoices, premium payments received, and the dates: Date of Invoice Amount Requested Due Date Date received Amount received July 15, $ July 28, July 16, $ July 29, $ August 13, August 12, $ August 23, $ September 12, not received $ On September 30, 2013, [redacted] ’s policy canceled for nonpayment of premium On September 3, 2013, her independent insurance agent requested the company to withdraw the premium payment funds from [redacted] ’s financial institution via Electronic Funds Transfer (EFT) Her agent received an automated message that EFT would not withdraw the payment that was due on September 12, The open invoice that was generated on August 23, needed to be paid before EFT could be applied for the future payment that would be due in October Because of this confusion, her independent insurance agent submitted a new auto policy, and our company rewrote her auto policy without a lapse in coverage The new auto policy was written under policy number: ########, effective September 28, and the premium was $ The new auto policy had new rates based upon the company’s filed and approved rating plan The company invoiced the following payment on the following date: Date of Invoice Amount Requested Due Date Date received Amount received October 10, $ October 28, not received $ The independent insurance agent generated a cancellation request effective November 5, 2013, per [redacted] ’s request Collections Our company has sent the above earned premium amount of $to a collections agency, as auto insurance coverage was provided from September 28, to November 5, If [redacted] can provide documentation that, she had auto insurance with another insurance carrier from September 28, to November 5, 2013, we would be happy to cancel her policy effective October 10, 2013, therefore eliminating the earned premium for coverage provided compliant with our filed rating plan Thank you for allowing us the opportunity to address [redacted] ’s questions regarding her auto policy If you need additional information or have additional questions regarding this inquiry, please feel free to contact me Thank you, [redacted]
This is an additional response to complaint [redacted] To resolve the issue of the siding, we have asked for documentation from the customer and/or his contractor toconfirm it is discontinuedIf we are unable to find a reasonable match of style/profile,we will re-evaluate our resolution strategyIf you have any additional questions, please contact Susan H [redacted] ***, Office ofCustomer Advocacy, Nationwide Insurance, One Nationwide Plaza, Columbus OH,Sincerely,Tricia P [redacted]
This is in response to Nationwide’s March 16, answer to my complaint The response, as submitted by Nationwide includes numerous errors and misleading statements, and fails to address the underlying issue: an incompetent and unethical agent(s); [redacted] *** Point by point response: (1) Misleading timeline – The response makes it look like it was a “new” policy This is highly misleading I was with Nationwide from years old to 18(on my parents policy) and had my own policy from years old to (current age) with Nationwide In 2014, my long-time agent left due to the death of her husband, and [redacted] took over as the Agent Prior to [redacted] ***, I never had issues with Nationwide As a Nationwide customer for years, I was surprised when [redacted] issued me a “new” policy with a different due date in April of My due date and automatic payment was always the 7th of each month Nationwide always made sure the required payment was ALWAYS deducted before the insurance was put in place(2) April 21, to October 21, – Since I purchased my Chevrolet truck in 2013, I was always insured by Nationwide until I cancelled my policy in October due to extremely poor service and numerous agent errorsPrior to October 2014, at no time did I cancel my vehicle insurance on my Chevy truck or my Chevy truck Furthermore, I was NEVER late on my monthly premium as Nationwide automatically deducted it from my checking account Thus, their statement that the April 21, policy only included my Chevy truck is due to their incompetent agent removing the WITHOUT my authorization As Nationwide records all conversations AND keeps records of cancellations, they need to provide evidence that I cancelled my coverage However, this is not possible since at no time did I either fail to pay my policy on the Chevy or cancel it Instead, the Nationwide agent failed to include it on a “new” policy that should never have been issued(3) April 30, 2014/May 27, 2014/June 27, – I had to contact Nationwide on numerous occasions to try to correct my policy and have them add back my Chevy truck Nationwide even notified the [redacted] Dept of Transportation that my insurance was cancelled on my Chevy truck even though I ALWAYS paid my premium and NEVER cancelled the Chevy truck from my policy Again, this was a result of an incompetent Nationwide agent As Nationwide records all conversations AND provides cancellation notices, require them to show that I NEVER cancelled my policy on ANY of my vehicles, prior to October However, they cannot provide this as I NEVER asked for my Chevy truck to be removed from my policy The ONLY “documentation” they provided in their response was copies of the INCORRECT transactions that reflect the incompetence of their Agent(s) The extremely poor service and misleading/statements is further illustrated by the “addition” of a “New Homeowner” discount on May 27, 2014, effective April 21, At NO time did I EVER request a “New Homeowner” discount as I NEVER have owned a home I am years old, single, and a college student The statement on June 27, 2014, that this discount was removed due to Nationwide not receiving the required documents to support the discount is a total fabrication The reason they removed it was due to AGENT ERROR, not that I failed to submit the required documents I find this response by Nationwide to be highly unethical to falsely claim I failed to submit a document instead of stating the truth- The agent screwed-up Again, as Nationwide records all conversations and keeps records, they need to provide evidence (written documents or a voice recording) where I EVER requested a homeowners discount AND failed to submit the required documents No records exists as this is totally a and misleading accusation by Nationwide May 27, – Nationwide states they combined my policies to provide me a multi car discount policy Again, I always insured both vehicles thru Nationwide It was the Nationwide agent that decided to take one of my vehicles and insure one in [redacted] and the other in *** I have always been a resident of *** I only go to college in *** This was NEVER an issue until the new agent decided to split my policies In June of 2014, I was able to get the coverages transferred back to a [redacted] policy June 8, June 27, July 5, July – Any reasonable person would conclude, if you review the changes, as provided by Nationwide in their Revdex.com complaint response, that they make no sense Per Nationwide’s response: On June 8, I reportedly requested my to be placed in storage However, about weeks later (June 27), I am requesting the insurance coverage be restored, effective June 8(effectively resulting in full coverage over the period covered) on the same truck On July 5, I reportedly requested all coverage on my Chevy truck be removed (except for comprehension), effective June However, about weeks later, I am again calling to reinstate coverage, effective June 27(effectively resulting in full coverage over the period covered) on the same truck The above makes no sense Why would I be requesting reduced coverage and weeks later requesting it be restored to the effective date that it was reduced????? I am a full-time student with a full-time job Does it make sense that I would be spending my “spare” time calling Nationwide to take coverage off and adding the same coverage back weeks later on both vehicles???? What did occur was the transmission went on my Chevy This was the vehicle that should have been put in storage The Agent kept screwing up the requested coverage Why would I want or why would anyone want insurance coverage (other than the bare minimum) on a truck that cannot be run???? Again, it is unethical for Nationwide to provide a response that looks like I had nothing better to do than call to reduce coverage & later increase it back to the same effective date weeks later on two different vehicles??? Nationwide’s statement that I contacted them on June 26, due to having “concerns with being able to pay my bill on time” This is a statement At no time did I EVER have problems paying my bill on time At NO time did I EVER make a late payment with Nationwide The reason for the change in payment dates was to correspond to the day of the month (the 7th) that corresponded to my policy due date that was in effect for at least the past years It is HIGHLY unethical to imply that I had concerns with being able to pay my bill on time As Nationwide records all phone conversations, they need to supply the audio or written documentation that shows that I was having problems with paying my bill and that I requested a payment due date change due to my concerns with paying my bill Again, this is a fabricated response to cover up the fact that their agent screwed up on setting the correct due date and providing the correct coverage as I requested Nationwide’s statement “*Nationwide did not receive a down payment on April 21, The first payment received was in June 2014” is incorrect As stated previously, Nationwide had authorization and continued to deduct on the 7th of EVERY month the REQUIRED payment for insurance coverage In fact, Nationwide deducted $on April 7, directly from my checking account Furthermore, no insurance company begins a “new” policy WITHOUT first receiving payment from the insured Finally, Nationwide’s claim that they experienced a “system error” that caused the Declarations pages to read the renewal date of June 8, to December 8, as the policy term dates instead of the actual term date is a total fabrication Any reasonable person knows garbage in, garbage out It is NOT the computer that screwed up, it is the Agent that put the information into the computer Again, it is unethical of Nationwide to cover up for one or more incompetent employees and blame the computer I find it totally preposterous to believe a multi-billion dollar insurance company has a computer that generates incorrect renewal dates In summary, my experience with Nationwide reflected an unbelievable amount of errors by their agent(s) However, at no time will Nationwide EVER admit that it was an Agent error Instead, they would like everyone to believe that it was a combination of a deadbeat policyholder and the failure of their computer system to generate correct renewal dates My only error was believing “Nationwide is on your side” Their true corporate philosophy is apparently “The customer is always wrong” and “If all else fails, blame the computer” Very Disgruntled (Former) Nationwide Policyholder [redacted] *** Please provide my response to Nationwide so they can furnish my recorded telephone conversations of intended coverage, make the necessary adjustments to my account, and forward to me my REFUND Nationwide owes me My alternative is to further pursue my claim against the Nationwide agent through the local [redacted] magistrate system for the refund Nationwide owes and has failed to pay I would also like an apology from Nationwide for making the and unethical statements to a public entity inferring that I was having payment problems
I would like to let you know what is happening with [redacted] insurance [redacted] from [redacted] contacted me via phone and said he needs to see my car He did come to my home on Monday December at approximatedly 10AM He took pictures of the car, under the hood and outside of the car He them asked if I had the bill of sale for the vehicle and I provded him with the original bill and he took pictures of it He said [redacted] would get in touch with me , probably by Tuesday, Dec 23rd Meanwhile when he left I visited [redacted] Subaru in Kingston PA and spoke with [redacted] ***, Sales consultant (###-###-####) I told him I wanted to trade in my Legacy Premium for another premium I told him about the accident He spoke with his general manager for quite a while and when he came back to me, he stated that when they entered the VIN in Carfax it came back as Major Damage He told me because of that accident and Carfax report, my car's value is extremely diminished I asked him the worth of my car and he stated that because of the accident , my car is worth $17,ooo in a trade If there was no accident, the depreciation would be only $ Again, I was devestated! My car's sticker price was $26,and after trade in and discount I paid $25,plus Tax of $On Tuesday December 23, 2104, [redacted] from [redacted] called me at approximately 1:40pm She stated that [redacted] would give me 10% off what I paid for the car or $ I told her what Mr [redacted] stated to me about the diminished value at [redacted] Subaru and she asked for his name and phone number which I gave her She told me she would contact him and call me the next day Today is Friday, December 26, and I have not heard from [redacted] or [redacted] I believe [redacted] should reimburse me for the diminshed value of my car which is approximately $ Their insured, [redacted] , was at fault and they should be liable for the diminished value of my brand new Legacy premium which I only owned for days when Mr [redacted] ran a red light and hit my car which sustained heavy front end damage I would greatly appreciate your help in expediting this settlement
Thank you for your recent inquiry regarding a complaint received from [redacted] As Material Damage Manager, I have reviewed this claim file and would like to address all issues brought forth by [redacted] I did address the time line for this claim in my letter to you dated 2/17/ Regarding the concern that [redacted] had: that this claim process took too long and he would like to be reimbursed for the interest he incurred beyond the initial days of the claim process He also was concerned about being reimbursed for the premium collected after this loss date for this vehicle On 2/17/2014, we did contact [redacted] and offered to pay his interest expenses for the period that he requested In a call on 2/24/2014, [redacted] said that he is collecting that loan information for us When we receive his loan information we will send a payment for that amount It is regrettable that it took so long to determine that [redacted] ’s vehicle was a total loss and we do feel responsible for his loan expenses beyond a reasonable time frame for settlement We also explained that in any total loss situation, we refund any premium taken, back to the date of loss [redacted] was thankful for this information and happy that his questions have been resolved If you have any further questions, please feel free to contact me Sincerely, [redacted]
I have reviewed the response made by the business in reference to complaint ID ##### and find that this resolution is satisfactory to me Regards, [redacted]
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This letter is in response to the dispute we received from the State of Ohio RevDex.com
The property at *** * *** *** has been inspected several times with the insured’s contractor and then with engineer firm ***
*** and Nationwide associate *** *** both agree the roof can be repaired
We received an appraisal demand letter from the insured on 10/22/2013, and Nationwide hired *** *** *** as our appraiser*** *** from *** and the insured’s appraiser Mr*** met at the insured’s property to look at the roof. Mr*** prepared an estimate to repair the roof in the amount of $11,283.98, and a copy of this estimate was given to Mr***. To date we do not have a response back from him.
If Mrand Mrs*** and /or their appraiser do not agree with the *** appraisal, Nationwide is ready to continue to move forward with the appraisal process, per Mrand Mrs***’s request, in order to work to conclude the claim
Nationwide will continue work toward resolution of the claim with the Policyholder and will keep the insured informed of the status of the appraisal process
I trust the above information answers your concerns regarding your inquiry
If you require further assistance in this matter, please contact our Customer Relations Coordinator, *** *** at ###-###-####, or ***
Sincerely,
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National Catastrophe Team
Nationwide Mutual Fire Insurance Company #####
Phone: (###-###-####)
Email Address: ***
Dear Ms***
We are in receipt of your correspondence regarding Mr*** ***'s concern of thecollection impacting his credit; I am happy to respond his concernsThe motorcycle policy was an annual policy which originated May 22, 2013, and cancelled
fornon-payment of premium effective July 21,The policy issued with an annual premium of$The annual premium increased to $919.54, because the rejection forms for UninsuredMotorcycle Coverage were not receivedThe poticy provided coverage for a KawasakiVulcan 1500.When the policy cancelled effective July 21, 2013, a balance of $153.43, was owed forcoverage provided up to July 21, An outstanding balance notice was issued on July 29,As payment was not received, the balance was turned over to Credit Collection Services(CCS) on February 3, A payment for $was received by Nationwide on February 25, 2016, which paid thebalance in fullCCS has confirmed that they received notification on March 1, 2016, that theaccount has been paid in fullThey advised that it takes up to sixty (60) days from the datenotification is received for credit reports to reflect that the collection amount has been removed.If the motorcycle was sold prior to July 21, 3, and proof of sale can be provided thecancellation date is able to be adjusted to provide a credit for the time the motorcycle was notowned by Mr***
Thank you for the opportunity to address Mr***'s concernIf we may offer any furtherassistance in this matter, please don't hesitate to contact meSincerely,Jake M***
This claim involves a reported stolen and recovered vehicle. Vehicle was inspected and an appraisal of the vehicle was conducted. The vehicle was determined to be a total loss. *** *** *** provided vehicle
information CCC to complete a vehicle valuation. The appraisal information provided to CCC was used to conduct research to determine the local market value of the vehicle. We have provided the ***’s this valuation report detailing how the value was determined.
Jason *** has advised us he is unable to find a comparable vehicle. We continue to work with Mr*** to validate an appropriate value for his vehicle. These discussions are ongoing as we seek to address his concerns.
Please let me know if any additional information is needed at this time regarding this matter
Sincerely,
Kevin V***
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I have yet to receive a response from Nationwide on how they investigated the accident on my behalfNationwide failed to represent me independent of the other driver Nationwide failed to do due diligence in the investigation on my behalfUntil they found out I was hospitalized *** *** had accepted liability for the accident on behalf of Nationwide
Nationwide failed to inspect the cars involved in the accident despite requests for a full forensic investigation Nationwide failed to look for and talk witness on both sides Nationwide failed to pull video footage of the accident area from the neighborhood bbusinesses or the local dot cameras.
Futhermore they continue to spread misinformation regarding the accident placing me at fault The *** County DA found the charges not to be warranted and dismissed the caseSo at the very minimum they should retract all of these statements and say that fault was not determined However I still contend it belongs with Nationwide's other insured party
Finally I as a Nationwide policy holder who pays premiums on time each month to cover me fully, I shouldn't have out of pocket expenses above my deductible even if I was liable which I was not
I have transportation expenses from *** *** Hospital back to **Missed work and over 8k in unpaid medical bills as of last week.
Regards,
*** ***
There are many area's of disagreement between NW and myself, besides the value of my carFor example I was never offered a I settlement prior to the repairs, although I opposed the rational of spending over $on a seven year old car( you may recall the first estwas $6700, Then $Last est$11500.) In light of this dispute, Nationwide( insurer ) was mandated to issue me a *** *** form, per *** Ins*** *** *** *** *** *** refused to respond to this mandate thus creating a malfeasanceRegarding the value, or (lack thereof I enclose a letter from Mr***, a broker who I asked to help market my carIt indicates the honest or true "value" I also include two '*** ***' up-dates they clearly demonstrate people viewed my car, zero, offers!! zero interest, 42000! I also Had a recent letter from *** * *** *** *** ** *** *** * *** the Said:"your DTS could be worth as much as $on trade! Sometime later I called our local Nationwide to inquire about a possible diminished value declaration, I was told " the only declaration your car falls under is the declaration of, Bad Luck"
We spend our Insurance dollars to protect our assets, not deplete or eliminate them as is the case here with our car. I remain hopeful Revdex.com will old Nationwide to a professional standard or record my complaint for others to seeI am available should anyone wish to speak with me with questions or commentsMy family cannot afford to let this issue go unsettled, all options will be explored so that our story will be heard, folks should know, this is what happened to usWe are out of pocket over $3000.00 We were without transportation for nearly four Months The car was NEVER brought back to true " pre loss condition" There are clear violations of *** *** ** that go unanswered NW states our car value is $18.5K, we demonstrate that is not true
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This letter is in response to the complaint filed with your agency by Marlene Thomas regarding the balance due on her Automobile policy.
Our records indicate there was a bill sent for $due December 6, 2013. After no payment was received a Notice of Cancellation was sent for $(plus a $late fee) due December 28, or the policy would cancel effective December 29, for the Automobile policy. There was also a Notice of Cancellation sent for $due December 28, or the policy would cancel effective December 29, 2013. After no payments were received both policies were cancelled effective December 29, 2013.
The Automobile policy renewal date was May 27, 2013. The policy cancelled effective December 29, for non payment of premium. During the above time frame a total of $1,was charged for coverage provided. A total of $1,was received in payments and there were two $late fees and two $service fees charged
The total charged of $1,plus a total of $in fees minus a total of $1,paid equals a balance due of $417.92. The balance due of $is for coverage provided up to the cancellation date of December 29, 2013.
The payment MsThomas is referring to of $was received on November 5, and paid $on the Homeowners policy and the remaining credit of $was applied to the Automobile policy. This payment was figured in when the above calculations were done.
I have included the Notice of Cancellation for both the Automobile and Homeowners policy.
If you should have any other requests or questions regarding this matter, please contact me at ###-###-####, Ext####
Sincerely,*** ***
*** ***CSSS Customer Resolution & ResponseNationwide Insurance Companies