National Grid USA

Review: I signed up for a repayment program with national grid, with a 3 year term at the amount of 123.90 a month in June of 2014. I have made every payment on time and without any issues. In February of 2015 my bill spiked to 169.90 without giving any notification of that happening. I contacted collections department at first, telling them that there must be a mistake and to please correct it, they stated I needed to be transferred to customer service which I then sat on hold for 25 minutes. After explaining the whole situation again to customer service she said "nope you need to speak with collections" and transferred me again. I explained situation to collections AGAIN, and they agreed that in fact it needed to be taken care of in customer service but that it was a "simple fix to adjust payment amount back to original amount. The increase was due to review every six months that COULD affect the rate" which I was not aware of in the beginning. Transferred me again to customer service this time to a lady named "[redacted]" who would not identify herself with an extension, employee number or last name. She said there is nothing she could do that I needed to contact an agency to help make my payments if I could not afford them and then rudely kept saying she would not help me. I cannot afford that much of a difference in billing, it is way too much of a price increase.Desired Settlement: I would like my billing amount to be adjusted back to the original agreed amount stated when I signed the contract for the Henry SHelton Act back in June 2014.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,

Review: For at least five months I have received letters threatening to charge me $25 per month because I have not provided access to my gas meter. I actually did provide access and had my meter read in May after waiting over six weeks for an appointment. I have called each and every month and been told a different story. The latest is that the meter reader was not actually a National Grid meter reader but was actually an independent contractor. Supposedly, I was supposed to have been informed that I needed to call National Grid to confirm that the person showed up to read the meter. I was not told to do this. Then I spoke to a person named [redacted] at ext [redacted] who told me I should read the meter and call him back. He said they would enter the reading as if it had been done by a meter reader. I did call back as directed and was of course told that this was impossible. I asked to speak to a supervisor and was told I couldn't but that I could leave my number and receive a call back, which, of course, I did not receive any call. Today someone came to read the meter and he did not have a National Grid vehicle. I told him I was having an issue with my meter readings and asked if he was a National Grid employee or a contractor. His response was, "Whatever. I just want to read the meter." I asked for his name and he walked away saying, "Fine. It's easier for me if you don't."

Please help me out. I appreciate your assistance. Oh, and I was told by a National Grid employee to just ask for an outdoor meter and one would be installed. Once I made that call I was told absolutely not, no outdoor meter for me.Desired Settlement: Someone needs to once and for all fix the account so that I am not. Barged $25 each month and to send someone soon at an agreed upon time to read the meter.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].

Sincerely,

Review: I am the owner of a rental property located at [redacted].

This location is not my residence and I have not had an open account at this location since 2010.

The tenant's a/c# with National Grid is [redacted], which is duly paid in full.

I am now in receipt of a collection notice, under a/c#: [redacted] for an overdue balance of $2,022.52.

I have no knowledge of this account, neither was I notified of any balances prior to receiving this collection notice.

Numerous attempts to resolve this issue with National Grid proved futile.Desired Settlement: 1. My name removed from collections.

2. My credit history repaired.

3.An explanation as to how was my identity used by National Grid to open this account.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].

Sincerely,

Review: On October ** 2013, National Grid and their hired Construction Company notified us that they would be installing new gas line in the area and our homes. This was to take place that same day. The Construction Company had to make several holes in the walls to accommodate the new gas lines. They were asked to make sure that all holes were filled to make sure that no rain, water and/or rodents were able to enter into my home. One month after the repair where they dug up my yard there was large sink hole. I called to file my first complaint at the following number ###-###-####. Ii was told that nothing can be done until the spring time. I have called two more time after the initial complaint and nothing has been done.

On April **, 2014, two weeks after my last complaint my basement hallway was completely flooded with rain water coming from the NEW GAS PIPE that National Grid recently installed. I called their emergency # at ###-###-#### at 11:00 pm to complain about the water entering my house. I call twice because of the steady stream of water. At this time I have filed another complaint today 5/*/2014 now due to the water damage I occurred last night my floor tiles are now loose.Desired Settlement: I am seeking some assistance with having the sink whole repaired in my yard and also to stop the water from entering my house and the replace of my floor tiles.

I have pictures to prove my statements.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].

However, I have contacted New York State Public Service Commission and filed a formal complaint with them. they have contacted National Grid on my behalf and have not resolved the matter. They have an ongoing investigation and will contact me.

Sincerely,

Review: I own a Private Four Family House in Brooklyn. A Tenant who rented one of the apartments, between 2009 and 2010 and opened an Account with National Grid for Gas service., left owing, National Grid for the service. National Grid never brought her up on collection charges. She occupied Apartment [redacted]. I am in Apartment [redacted] Now here in 2015, National Grid is trying to make Me Pay for the Outstanding bill. This has also gone to Collections. I filled out a Complaint Form from National Grid, but never heard back from them, until the collection agency's request for payment arrived in the mail. The Outstanding amount at this time is for $2,163.57. National Grid Placed My Name In to a Account, Without My Permission. The Service dates go back to Dec. 2011 and is being brought forward to Today I have not had [redacted], since 1994. I don't heat my house with, nor do I cook with Gas. I contacted the Federal Trade Commission, and received Reference number: [redacted], but I have not had any further contact with the FTC either. I'm very Livid. THIS IS FRUAD and I Don't Take It Lightly. My Family, has lived in this house for 46 years. All Utility Bill are Always in the Individuals name or the Tenant's name when renting the Apartments. When I Contacted National Grid The representative from Customer Service could not tell me who the Originator of the Account was, But yet they placed my name on the Account and had me fill out the Complaint Form.

This is because I am getting rid of all gas service in this house and have been after Now Known as National Grid to remove the meters and Shut the Gas Service.Desired Settlement: The Only Outcome is to have National Grid Remove My Name from the Account, and Clear the Collection Agency, from pursuing any further actions against me.

What I'd Really like is to have them Explain in a Court of Law and be SUED for this Crime against me.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,

[redacted] P.S. I have received From the Collections Company National Grid has Contracted, with the Final notice, before being Reported to the Credit Reporting Agencies.Thank You[redacted]

Review: I was a TENANT of [redacted] at [redacted]), [redacted] from 8/**93 to 05/**/2011. My family and I moved to Hollywood Florida and in May 2011 purchased a house at [redacted]. On 05/**/2011 our National Grid cooking gas account [redacted] was paid in full and closed on our request. Our monthly bill then was on average about $20 (see the attached sample of a bill from 02/2011). ABOUT 3.5 YEARS AFTER WE CLOSED OUR ACCOUNT (!?) and left the NYC/NYS, our account was reopen "for billing" and a heating bill of $598.12 was added to our balance. Later, it was sent to collection. Attached please find the collection bill, the 02/2011 National Grid cooking gas bill, and the Renter's Agreement with [redacted], the property owner who resided on the first floor and was responsible for the heating bill. In 2011when we left the rented appartment, the heating oil was delivered by a company different from National Grid and thus our involvement with the $598.12 current balance is practically impossible. Please help me to remove the charges.

Please note that I do not pay taxes in NYS/NYC since 2011 and to not have a NYS Driver License since moving to Florida.

Thank you, [redacted]Desired Settlement: Please help me to remove this collection bill/attempt and clear my credit history.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,[redacted]

Review: SUMMARY - NationalGrid wrongfully shut my gas off only three days after my bill arrived and two days after I had mailed a check for the full amount - $185.77. There is no gas service or hot water in my apartment right now.

On Sunday 9/**/2014 I received a voicemail from NationalGrid saying to call them. I call them. However customer service is unavailable on a Sunday. At this point I do not know the reason for the voicemail.

On Monday 9/**/2014 I called NationalGrid. I speak to someone who tells me that I got the voicemail because I had not paid my bill. I explain that I didn't unintentionally didn't pay my bill. I then look through my records and realize that NationalGrid has not sent me a bill SINCE MAY. NationalGrid apologizes and tells me they will send me a bill.

On Monday 9/**/2014 I called NationalGrid to explain that I STILL had not received a bill. I explain that my credit is perfect and I have never paid a bill late in my life. However I only pay bills THAT I RECEIVE. I also inform them I refuse to pay any late charges. NationalGrid once again tells me that they will send me a bill.

Friday 10/*/2014 I A bill FINALLY arrives after checking the mail every day. It is in the mailbox when I return from work at 6pm.

Saturday 10/*/2014 - I write a check for the full amount of the bill and mail it - despite the fact that I am observing Yom Kippur and normally I would not pay bills on the holiest day of the year.

Monday 10/*/2014 - I come home to a notice from National Grid that says "We were here today to collect payment of $185.77. Your gas service will be turned off unless you pay this amount." However, the words "will be" are crossed out and replaced with the word "was" so that it now says "We were here today to collect payment of $185.77. Your gas service was turned off unless you pay this amount." This is the only collection notice I received. The gas in my apartment is off with no hot water.

Tuesday 10/*/2014 - No gas or hot water in the apartment. I called NationalGrid and they said that if I pay $73.15 (in addition to the check I mailed three days ago of $185.77 which they have not received), they can send someone over to turn on my gas later today. I will need to leave work early today to be home by 6pm, which hurts my ability to earn as my compensation is based entirely on commission.Desired Settlement: Full refund of $73.15.

Apology.

Credit for hardship, inconvenience and injustice.

Review: This home was damaged dut to Hurricane Sandy. We immediately moved out because the home was unlivable and the homeowners weren't fixing it. Luckily we were able too stay at friends and then my grandparents because their place was empty. It took 2 to 3 weeks before things were almost normal. I immediately canceled all services electric, gas, and cable. I just received a bill from a collection agency, Steven Business Service, [redacted]; Reference # [redacted], in the amount of $290.22. This bill goes 3 months past my move out date. And was up to date when I left the residence officially November [redacted] 2012 because my lease was up anyway. Please contact me at ###-###-#### if any further info is needed.Desired Settlement: I am not liable for this bill.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear Mr. [redacted],

Nationalgrid was just made aware of your complaint to the Revdex.com. I have reviewed your concerns and I can understand why you would be unsatisfied with our customer service. I greatly apologize for the difficulty this situation has caused you. Your account has now been closed as of the date of the storm, October **, 2012. Your final balance is now $81.86. Please understand that once an account is closed, the final payment is due 23 days after the final bill is rendered. If payment is not received the balance gets forwarded to a collection agency. This is automatically done through our computer system. It does not take into account your circumstances. We have put a hold on your account so that the balance due will revert to Nationalgrid to collect and remove you from collections. I sincerely hope you find our response to your concerns is satisfactory.

Sincerley,

Customer Satisfaction & Regulatory Compliance.

National Grid

Review: On a National Grid invoice, the words "If payment received after 07/**/2013 a late payment charge of (in this case $.78) may be added." Every month I pay my bill via electronic payments through Chase Bank. When I submit for a payment, I use the date on the National Grid invoice so the payment will get there free of late fees. For the past couple of months, I have been receiving invoices that state that the payment was not received on time and subject to a penalty. Upon inquiring into my automated checking account, I see that the payments were, in fact, paid by Chase to National Grid on time. I even double checked that with an in-person visit to the bank. The first time this happened, I called National Grid and was told that their payment process was slow and they removed the late fee because I had indeed paid on time. When I received my most recent bill, again it said that I was late. Checking with my bank, again I find that it was paid on time. When I called National Grid, I was connected to a Customer Service Agent who was both rude and demeaning. I can tell you that if you get possession of the taped conversation, you will see that I never raised my voice nor was anything but professional. He basically told me that I should send my payment in FIVE days before the date on the invoice because it has to clear. He also told me that the only way a payment is posted the same day was if it is in person at one of their payment centers. It did not take a rocket scientist to become skeptical of this individual (a payment made by check has to clear...electronic funds from a bank are cash) so I asked to speak to his supervisor. He said HE was the supervisor so I requested his full name. He gave me [redacted]. And that is all I was going to get. I hung up and called back 15 minutes later to find that the penalty had been removed. [redacted], if he truly exists, never said a word to me about it. Maybe he went to a real supervisor and found out he was wrong. So, in summary, it is not the penalty that concerns me. It is the constant "late payments" that are false but I am sure affecting my credit score.Desired Settlement: I realize my account is meaningless to National Grid but my credit score means a lot to me. I would like the truth when it comes to the date for payment, and their reconciliation systems capable of honoring the rules THEY lay down. I tried to explain myself to National Grid directly via the internet but my email was routed to the upstate NY facility. Again I guess I am so insignificant to them that they wrote me to tell me I had the wrong office rather than just re-route my correspondence. I think this says tons about their systems too. As far as the Customer Service Agents conduct, there are bad apples in every barrel. If National Grid wants to know, let them listen to the tapes from 8/*/13 around 10:00AM. They will see a little retraining is in order. Again, the truth about how they process electronic payments, in writing, would be more than sufficient and maybe save countless others from the aggravation I have endured.

Business

Response:

09/** --- have left message for customer to return my call ###-###-####

Review: To whom it may concern

I would like to place a complain against national grid. At the time of dinner preparation(around 7pm) I notice that something is wrong with my gas(none of the burners would lite up) after contacting national grid costumer service I was inform that my gas service was turn off do to not payment. At which time I Informed them that I placed a call at 9-10 am this morning informing them that I'm unable to make a payment today and that I will make a it on Friday, April **. At the time of notification about my payment to them I was not informed that my gas service is scheduled to be shut off today. National Grid representative shut off my gas with out leaving any kind of notification. After explaining my situation to [redacted], he offered me a discount on my reconnection fee. He also stated that there is nothing else that he can do for me at this time even though I informed him that I got a 23 month old in the house.Desired Settlement: To get a refund for reconnection fee and just simply better customer service and hope it won't happen to anyone else.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].

Sincerely,

Business

Response:

Based on the statement made by the [redacted] National Grid has waived the reconnection fee ...

Consumer

Response:

At this time, my complaint, ID [redacted] regarding National Grid USA has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: National Grid's internals management of accounts is problematic and geared to adversely affect consumers. I have been paying into 2 accounts unknowingly. 1 has been sent to collections, though I am current with my payments. I called to rectify the issue multiple times and requested to speak to a [redacted]. I was informed there were NO [redacted]s on site both times I called this week. I provided my phone number in order to be called back by a [redacted] on Tuesday 5/*/14. I am still waiting for the call that will likely never come. This is beyond unacceptable. Because NG's numbers is errors, I am now nonsensically subjected to the harassing phone calls of Associated Credit Services collection agency. I also now have to wait up to 14 business days from Tuesday's date to have this error somewhat rectified.Desired Settlement: A phone call from a [redacted], a letter from National Grid and Associated Credit Services putting my account at the appropriate standing as well as a detailed written explanation/accounting of what has happened with my account. I would also like to know the process of how long it takes to transfer gas service providers. I do not want to have to continue paying National grid for consistently subpar customer service.

Business

Response:

I contacted [redacted]. We notified the agency of the error, and they have closed the case. A letter is being sent to her by the agency advising that the case has been closed, and that there has been no negative credit reporting. The balance will be applied to her current account. We have reached agreement terms and she is satisfied with our handling of her complaint. She has my contact phone # if she needs further assistance.

National Grid LI

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Booked AMR installation 12-4 PM. No installer, no call, nothing. Are you and [redacted] competing for the worst utility on Long Island?

Review: National Grid sent me a $849.64 bill in November. My average bill is $30-50 a month. When I called for explanations they stated they didn't bill me correctly in the last 1.5 years; my bills were estimated and they never got actual reading of my meter . This was not true and I asked for explanations in writing. I spent hours on the phone on few separate days with different representatives, asking to speak with manager. All representatives refused to confirm reasons for estimated billing in writing. Now they sent to me letters demanding payment and threatening to disconnect service. Below are details of the issue:

I have account with National Grid for natural gas service at this residence for 10 years. All bills were always paid on time and in full. During these 10 years on a few occasions I was billed additional $25 for “estimated” meter reading when they couldn't get actual reading. Knowing this practice I often check my bill for this charge. About a year ago I noticed that my bills have “estimated” meter reading. Not willing to pay additional $25 for “estimated reading” I called National Grid for explanations and they said “system rejected” previous actual reading and they “estimated’ it. Next bill came with estimated reading again. New explanation was that their tech couldn't access meter, nobody was at home to provide access to the meter. I let them know that I work from home and I am always home. I cannot miss visiting tech as I sit next to the house door all day long. Representative just said not to worry. During following months all bills came with estimated meter reading. I called National Grid multiple times and always got one of two explanation – “system rejected actual reading” or “nobody was home to open the door”. I passed actual reading over the phone and still was billed by “estimate”. My calls to resolve the issue were ignored, meter was not checked or replaced. However, in November I received bill for $849.64. This amount is more than I paid in average year in the last 10 years. I refused to pay for broken meter or “rejecting” system. This time they billed me for a year and a half back for their faulty equipment, next time they will slam me with the bill for 10 years? I paid every bill they sent to me on time and in full. I called them multiple times to tell them they have a problem. Their only solution was to offer me a “payment plan”. Eventually they replaced meter last month but still they are demanding payment of $849.64 for their “estimate” problem. I still didn't receive any written explanation as of why system rejects meter readings for a year and a half, why they didn't resolve problem on time, why techs doesn't show up for reading and how long back they are allowed to go to bill me for their technical problems.Desired Settlement: I would like the charge of $849.64 to be removed from my bill. I want to receive a letter stating the reason for billing problem and reason for not correcting the problem 1.5 years ago when they say last time they had the actual reading. Also, I want a letter confirming removal of this charge.

Review: Fails to show up at the scheduled appointment time (8am-1pm) to turn on the gas service. When I call to check on the service appointment, I'm told the service technician will be there sometime before midnight. After 3 missed appointments, I'm now told that I'll be rescheduled for an appointment in a week.Desired Settlement: I want the service appointment completed. Its below freezing with no heat.

Review: RE: National Grid Account # [redacted]

Service for: [redacted]

We have contacted National Grid many times of the last few months. Our last bill is asking for payment of $111,352.73 for the April 2014 thru Oct 2014 billing period which is clearly a gross billing error. The last scheduled meter reading was done at our building on 12/*/14. After many attempts to resolve this matter, we finally spoke with a [redacted] on 1/*/15 who apologized for the extensive 8 month delay in resolving this billing error. He advised that National Grid is in the process of re-billing our account and that he would see that it was given priority to expedite the correction. However, he seems to have "dropped the ball" and will no longer take our calls or return calls. Each time we call, the answer is the same "no progress" and they cannot commit to a time frame that this matter will be resolved.

Our last payment was made on 11/**/14 for $2174.95 which we paid to remain current. However, National Grid has not billed us since November and when we called to ask why we are not being billed, they said our account is on a "held" or "suspension" status and will not be billed until the matter is resolved. When we are finally rebilled, we are very concerned that it will be excessive due to their request not to take payment from us over the last several months.

Following up on this matter has become very time consuming and frustrating on our part. National Grids's lack of cooperation and follow through is unacceptable. We appreciate your assistance in resolving this matter as soon as possible as we have been more than patient.Desired Settlement: Please resolve this billing error as soon as possible!

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,[redacted]

Review: Went to work Friday before hurricane Sandy and the gas company came to change gas pipe, they cut open my driveway and replaced it with a temporary patch and said someone would come back and do it right. 2 years later, after numerous phone calls ,with them saying bare with us due to the hurricane .Today,they came to my house at [redacted] and cut a bigger hole in the black top and left a mess. The cones that they placed were not even covering the hole.They just left and didn't come back from when they started at 900 am. I called National Grid and got hung up on twice and still have no answers.Desired Settlement: Them to fix the problem

Review: I moved to a new apartment on 10/**/15, it is now 11/**/15, and I still do not have gas. I called National Grid to turn on the gas, and was told to email my lease, which I did. I received a confirmation email saying everything is approved on 11/*/15, but still no gas. I called again and they said the gas is on, so the super will need to figure out what's wrong. I called the super and he said everything is fine and National Grid will have to send someone to come in and check the gas. I called National Grid again (3rd time now) and was told the gas is on and there is nothing for them to do, and that I should call the super. After a week of back and forth, today (11/**/15) I'm told the lease document I submitted is missing a page, and so I will have to resubmit. I asked why I received an Approval of Service email if that's the case, and was told they don't know anything about it. I said I can forward the email I received, they said there is nowhere for me send it. I said I want to file a formal complaint, they said they will get a supervisor on the phone, put me on hold for 10 mins. to later get back to me saying there is no supervisor available and someone will need to get back to me later. I said that is not acceptable because I've been told someone will get back to me multiple times through this entire process and never once got a callback, so I want to make a complaint so how do I do that? I was told the only way to do that is to speak with a supervisor who is not available. This is absurd, they need to have a direct way for a customer to file a complaint.Desired Settlement: I need my gas turned on in my apartment. Also, there must be a way for a customer to file a complaint. Speaking with a supervisor who is not available is unacceptable and must be illegal.

Business

Response:

We sent a serviceperson to the location on November **, 2015 and the gas services was found on but the gas was turned off behind the stove. The service person opened the T-valve behind the stove.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I agree that the issue has been resolved by the service person who came to my residence. However, it has been a very long and frustrating process to get the person to come in. I have repeatedly called to asked National Grid to send someone, but they refused until finally I had to take a day off work and go to their customer service location and speak with someone in person.

Sincerely,

Review: On Monday August [redacted] National Grid was contacted because my tenants had no gas. National Grid came, shut off the main valve and started digging. They dug next to a tree in front of my property, they dug in my property, and they dug in front of the entrance to the garden floor apartment. Due to the vibration of the digging a NYC DEP water pipe burst and cause a floor on my next door neighbors apartment. The DEP came and shut off the water so that National Grid can continue to work. National Grid went to my basement and removed a pipe, when the pipe was removed to be replace water, from the pipe that burst, came gushing into my tenants apartment. National Grid replaced the pipe and filled the holes that were made with asphalt, which is now sinking and causing a trip hazard. My husband and I called numerous times as follows;

8/**/15 - [redacted] 2:01pm - was not aware that National Grid was on my premises

8/**/15 - [redacted] 9:14am - National Grid will fix it, it will not be pretty, but it will get fixed

8/**/15 - [redacted] 12:00pm - Confirmed with supervisor [redacted]. It's not National Grids responsibility, DEP has to come in and repair this because all we did was shut off the main valve and that's it.

8/**/15 - [redacted] 10:45am - Confirmed with supervisor William. Took my information, name and phone number, and stated that a street worker will contact me to schedule a day when they can come and do the repairs within 24 hours.

No call

8/**/15 - [redacted] 11:01am - Not sure why no one has contacted you, I will put this in as a priority and some should get back to you by Monday, August [redacted].Desired Settlement: I want National Grid to properly fix the cracked sidewalk, which I am responsible for, properly fix my front area where they dug, in addition to the concrete area front of the tenants apartment. Replace the wall that got soaked in water when the pipe was removed to be replaced. Also replace the personal property that was damaged due to the water that poured into the apartment, a total value of $5,000, which includes a new platform bed, sneakers, and clothing. I just want what is fair for my tenants. National Grid had no permission to come into my property line and start tearing down my concrete.

Consumer

Response:

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They called me that someone was coming to patch the pavement, the pavement was patched. The tenants have mold coming from the floor, which was caused due to all the water that came in, and the drywall that was soaked in water. An inspector was supposed to come to assess the damage and replace to floor and the wall, still have not heard back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: National Grid constantly harasses me with robo-calls regarding changing a gas meter. They have been informed that I rent and that they should contact my landlord. I have given them my landlord's contact information and have instructed them to speak directly with my landlord. I do not have access to the meters. They are located in my landlord's residence.

According to my landlord National Grid has already visited the site and reviewed the existing meters. The meter should have been changed at that time if it is truly necessary but it was not.

I am tired of the constant harassment. it needs to stop.Desired Settlement: National Grid should contact the proper responsible party and finish the work they claim needs to be completed. The phone calls need to stop.

Consumer

Response:

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:

National Grid has not provided an adequate explanation for why the problems continue to occur. Additionally National Grid Electric service has double billed me for services. I will be filing an additional complaint with the BB for that issue and I will contact the Attorney General here in Massachusetts to investigate the issue. I am SHOCKED that the Revdex.com gives National Grid the rating it does. I will continue to fight a company that violates EVERY aspect of customer service and the civic good. National Grid should be forced to close as a business as it CLEARLY violates customers rights. Disgraceful!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been receiving bills as far back as a year ago with credit balances and NO PAYMENT DUE written on the bills!!! When I called to inquire they would not speak to me as my ex husbands name( [redacted]) is on the bill( he has NOT lived here since 2005!) I called , e-mailed, left messages for him to call National Grid so I could resolve this issue and he said they put him on hold for up to 30 minutes and he could not get through! Finally he left me a voicemail that he had given National Grid authorization to speak to me ( [redacted])... all bills for over 20 years have been paid by me! I sent a letter in writing [redacted]September **, 2014 that I had called several times in regard to receiving bills marked NO PAYMENT DUE and that they had access to the home, March *, 2014.... After sending the letter, ** I was never notified that there was any problem with the meter reading ( although I explained I was receiving bills marked CREDIT BALANCE- ** NO PAYMENT DUE! ) and possibly the meter was broken? I again tried to spak to someone in regard to the bill (after my husband had given authorization and they said that they didnt have that information in my file! In February, 2015 I received a bill for [redacted] $1,334.80 !!! I called and requested to speak to a manager and was told that I could NOT because my name was not on the bill! Obviously the meter is defective.... I will NOT be responsible for any balance due when all bills stated NO BALANCE DUE for months and months.... then in Feb. 2015 I receive a bill for $1,334.80 .... and NO ONE can help me when I call.Desired Settlement: NO PAYMENT DUE!!! stated on all bills... therefore NO PAYMENT IS DUE!!!!! REPLACE METER..... CHECK RECORDS FOR my ex-husbands authorization to speak to me that he states he gave National Grid... This bill is in his name, [redacted].... The error is Nationale Grids! I will NOT be RESPONSIBLE! I TRIED TO SPEAK TO MANAGER to leave a COMPLAINT about error on METER reading.

Consumer

Response:

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have NOT been contacted directly...they sent me a FINAL NOTICE that they are going to turn gas OF!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because I have contacted the [redacted] to expedite the complaint.... and they are NOW actively involved!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,