National Grid USA

Review: I called National Grid because there seems to be an error on my final meter read. When I spoke to them they refused to do another meter read and require that I fill out lengthy forms that ask for an extreme amount of personal information and documents. All that needs to be done is for them to send a tech out to check the reading again. Since I do not want to give them the many forms of personal information that they require, I will have to pay a bill which is incorrect.Desired Settlement: They need to do another reading of the meter.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,[redacted]

Review: On the morning of October [redacted] National Grid USA shut off gas service to our house. I drove straight to their office on [redacted] to inquire about the nature of the suspension of services. When I arrived, the teller became confused and said that our house was marked for "periodic shutoff", I told her there would be no way that this was the case.

She called over a [redacted], who examined my account and said there was a mistake made on their end and they would get the gas turned back on the same day. I asked if there could be any restitution for the inconvenience of having my gas shut off and having to drive to their customer service center and none was offered.Desired Settlement: There ought to be some sort of restitution for the inconvenience afforded me by National Grid USA's mistake.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].

Sincerely,

Review: National Grid fail to read my Gas meter for the past 3 years so they have been billing me on estimate. I really didn't have any idea that the meter was suppose to be read every month cause I've been on a paperless billing. I receive my bills by email every month for the past 4 years that I've own this house.

I was home one day in January when a National grid employee came to read the meter, when I told him about the issue he told me to call them and find out when my next reading would be.

Since then, I've been getting these $1000 dollars bill, when I call they tell me it will get corrected but from the $1000 last month, they sent me a $5000 bill for just one month. I leave alone, work 5 to 6 days a week, I don't cook, there are no Gas Leak inside the house otherwise I believe that I would have smelled it. There is no reason why my Gas bill should be so high. I keep calling and they're always fixing the problem but instead I get these outrageous bills.

I need help please.Desired Settlement: I need them to fix my billing problem and adjust it to it's normal rate.

Review: National Grid has improperly billed us excessive amount. For the last two years, our average bill is around $250. We are a one family home with no construction or unusual usage. Since January 2014 faulty actual and estimated bills have brought our bills up to approx $3500, $3200 and now over 7500 (for April usage only). We paid the first bill through automatic bill pay. We have called National Grid countless times about the issue. They acknowledge mistake but do not correct bill. We have filed a complaint with the Public Service Commission and will file suit if our bill is not corrected and the 3500 is not returned to us. We believe that they are incorrectly billing us for someone else's usage, that there is a gas leak or a defective meter or defective computer program.Desired Settlement: We want our bill adjusted and the 3500 returned with an explanation of why error was made and an apology. They have had more than 4 months to correct the problem and so we want a refund and correction within 10 days or we will file suit in Supreme Court, Nassau County.

Review: I CLOSED MY ACCOUNT NATIONAL GRID SO BUILD IT BACK CAN START WORK ON ELEVATING MY HOME. NATIONAL GRID ADVISED THEY NEEDED TO CLOSE THE ACCOUNT IN ORDER TO REMOVE THE METER INSTEAD OF SUSPENDING THE ACCOUNT. WE HAD SEVERE DAMAGE DUE TO SUPERSTORM SANDY. WE MOVED OUT ON OCTOBER [redacted]. IN NOVEMBER, NATIONAL GRID REPORTED TO [redacted] THAT MY ACCOUNT WAS IN COLLECTIONS. I DID NOT RECEIVE ANY COLLECTION NOTICES OR ADVISEMENT THAT THEY WOULD DO THIS. I HAVE TRIED TO TALK TO NATIONAL GRID ABOUT THIS AND THEY ARE VERY RUDE AND NASTY WHEN I TRY TO DISCUSS IT WITH THEM. THEY MAKE ME FEEL VERY BAD ABOUT NOT PAYING THE BILL. I LOST MY HOME AFTER SANDY AND IT HAS BEEN VERY HARD ON MY FAMILY. I DID NOT KNOW THEY WERE SENDING A FINAL BILL AND SENDING IT TO COLLECTION. I DID NOT RECEIVE A LETTER FROM COLLECTION. NATIONAL GRID DOES NOT RESPECT THEIR CUSTOMERS. THEY TREAT EVERYONE LIKE GARBAGE.Desired Settlement: REMOVE THE COLLECTION MARK FROM MY CREDIT REPORT.

Business

Response:

Sorry for the inconvience. A new agreement offer will be mailed to you immediately. Please make the downpayment once you receive it and returned the signed copy to us.

Thanks you,

Sorry for the inconvenience. A new deferred payment agreement offer will be mailed to you immediately. Please send us the downpayment along with a signed copy of the agreement.

Thank You,

Customer Satisfaction & Regulatory Compliance. National Grid Phone: ###-###-#### Fax: ###-###-####

Review: I have no heat in my house and need National Grid to install the GAs Line. I have been waiting for two months and they have delayed it again to End of NovemberDesired Settlement: Install the Gas Line immediately within 2nd week of November

Consumer

Response:

At this time, my complaint, ID [redacted] regarding National Grid USA has been resolved.

Sincerely,[redacted]

Review: I am a new tenant at [redacted]. My lease as a new tenant is dated December *, 2014. I moved in to my new place of residence rather slowly because of the holidays. On January *, 2015 national grid arrived at my apartment to turn gas service on. Soon after I received a bill dated January **, 2015 for the amount of $184.98 that was primarily a past due balance. It does not give my balance due between January * and January **, 2015. The bill appears to be billing me from January **, 2014 to January *, 2015. I both called and emailed national grid immediately. They instructed me to send them a copy of my lease and the matter would be resolved (email dated 1/**/15 from National Grid customer service at 10:23am). I mailed a copy of my lease on January **, 2015. And on that same day I received another bill from national grid dated January **, 2015 with a balance of $192.15. On Monday, February **, 2015 approximately a month after mailing a copy of my lease to national grid, I received another bill in the mail from them dated February **, 2015 now showing a balance of $210.41. They have not removed the past due charges dating before January *, 2015. On February **, 2015 I will be setting up a bank account in good faith and be depositing the money I owe national grid from January 2015 and February 2015 and from this point forward until the matter is resolved. I emailed their customer service department again on February **, 2015 and I hope to get a response.Desired Settlement: I want national grid to adjust my billing accordingly to when I became a tenant on December *, 2015. And remove the outstanding balance from a previous tenant. I also ask that any and all reporting to credit agencies regarding this past due notice in our names be removed immediately.

Consumer

Response:

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:I emailed national grid on February **, 2015 and reminded them that a copy of our lease had been received by them and our bill was still not adjusted accordingly. I also let them know that a bank account was set up by us in good faith for the balance due to national grid beginning December 2015 when we moved into the apartment.I received an email response from national grid on February **, 2015 - it requested that I call them because more information was needed.On February **, 2015 I called national grid and spoke to a woman named [redacted]. She confirmed that national grid received a copy of our lease effective December 2015. She put me on hold for a while and then told me that national grid required two forms of identification from me. She said I could mail them.On Thursday, February **, 2015, I mailed another copy of my lease and copies of three forms of my identification to national grid via certified mail with return receipt.They received the copy of the lease and the three forms of identification. But our bill has still not been adjusted. I am received past due bills dating from over a year ago when we weren't tenants and now they are sending us disconnect notices.To reiterate the issue. Myself and [redacted] are brand new tenants at [redacted] apartment ** as of December 2015. National Grid is asking us to pay for the previous tenants bills. Approx. 341 days prior to our occupancy.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Friday, August [redacted], 2013, I received a call from a collections agency named: [redacted], stating I owe National Grid $641.00 for unpaid natural gas charges, for an apartment in [redacted]. The Account Number with National Grid is: [redacted], MTR Number: [redacted], RUI Account #: [redacted]. I do not live, nor own, nor rent any form of property in [redacted], NY. I live at [redacted], National Grid Account Number: [redacted]. I have been living at this address since November of 2010. National Grid has stated the fraudulent account at [redacted], was set up in December of 2010, and the monthly charges have never been paid. I explained to Collections agency and National Grid, I never set up an additional gas account with National Grid, I only have one residence and no rental properties. Further more, the National Grid account that I sent up is in [redacted], NY since November of 2010 has never had any late payments or missed payments, all billing charges are paid on time every month. I said to National Grid, if you see a customer of yours has 2 accounts, one is always paid on time every month, and the other is never paid, wouldn't that raise a red flag? Also, National Grid never contacted me by phone nor by mail, the fraudulent account has my correct phone number, National Grid claims that they called me, I explained, only the collection agency called me, and that is how I know of this fraudulent account. National Grid said they sent notices to the address at [redacted], with no response, so if your sending notices to said address of account with no response, wouldn't you send notices to the other address that you have on file with the other account? National Grid never called me and never left any messages. How can a company set up 2 accounts for a consumer, one is being paid on time every time, and the other has never been paid, and not send any correspondence to the account holders other address? And how can a company set up an account, that has never been paid for 2 and half years and still keep it opened? And on top of all of that, never calling the customer, just sending the customer straight to a collections agency, damaging their customer's credit and having the collections agency call their customer.Desired Settlement: I would like National Grid to remove this bill of $641.00 and negative collection from my credit report and their systems along with collections agency. I never set up this account. I would also like National Grid to take more precautions in the future before setting up an account for any individual, perhaps they need to verify who is calling and perhaps request proof of residency at said address from account opener.

Business

Response:

09/**/13 --- spoke with [redacted] we have agreed that he will make the payments two days earlier. Customer is satisfied with the outcome if any further problems will call myself back at ###-###-####.

Business

Response:

Dear [redacted] ,

We have received your inquiry, and conducted an investigation into the billing of the above­ mentioned account.

We have concluded that the above account which appeared on your credit reports is not yours, and you were never indebted to us for $641.67 as claimed I reported.

Our collection agency was notified of the adjustment on August **, 2013 . It doesn't appear that this claim was reported to your credit report, however the collection agent will notify the three major credit bureaus and have this entry removed from your credit report if it was reported, this process can take up to sixty (60) days.

Please accept our apology for any inconvenience this issue may have caused

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We received our electric bill in January of $1200.00 combined, our house was redone with brand new doors and windows under 7 years ago ,we do have electric heat (note we did put in a new energy efficient heater in ) the bill typically combined could run us between $600.00 up to $800.00 , we were aware there was a 30% increase , we still felt $1200.00 was a bit steep , We called National Grid for some explanation, was told we did not have to stay with National Grid , go to their website and we can switch to another company that is less , did that took approx. 3 hours (not an easy task) National grid stated their rate was at .10 the company found for .08 was [redacted], feeling good we can save a little per their instruction. February bill arrives combined now is $1875.00 . Very upset now, called National Grid and they stated we were responsible for a standard offer billing adjustment combined total of $851.91, that was never disclosed to us originally, I would have not switched companies if we were aware of that, National Grid basically said nothing they can do we are responsible for it. I feel this is taking advantage of consumersDesired Settlement: we would like the total of $851.91 adjusted off the our bills 358.60 on one bill and $493.31 on the other

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,[redacted]

Review: I moved to a new apartment on July *, 2014. I called National Grid several days before to establish service. The representative told me that my account was created and that I needed only to email a copy of my lease, which I did the following day. I assumed that account was set up, as it was with all other utilities and thought notthing more of it.

I received no bill or contact information from them for over a month. I suddenly received a notice on my door -- addressed to the previous tenant of my apartment -- saying that the gas was going to be shut off. I called customer service the following day. The agent told me that my account wasn't created, for reasons unknown, but that I should resolve it by resending my lease to the company. I emailed this while on the phone with the agent.

My gas was shut off on September **, 2014. With no notice form National Grid. When I called again, the agent told me that perhaps I did not provide sufficient identification. I was never asked for any identification before this! I sent it the following business day.

My gas was supposed to be reinstated today -- Saturday, September **. When the serviceman called to say that he was coming, I called the super to grant me access to my basement. The serviceman, upon arriving told me that he could could not wait. I tried to reach my super again, who was around the corner and was having trouble finding a parking spot. I asked the serviceman to wait a few minutes. He said that he was not allowed to wait. Not a minute had passed after the serviceman left had passed when the super arrived. We ran after him -- asking him to stop and come back. He would not. This is absurd!

Review: For 3 weeks I want my gas turned on im ready to pay and open an account and they never come downDesired Settlement: They should come down and open my gas

Business

Response:

Please call our office at ###-###-####. We are unable to locate your address additional information is requried in order to open an account

Review: National Grid has cut off the gas supply to my apartment without and warning due to a paper error on their end leaving my 2 year old son hungry due to the fact that I am not able to cook any meals for him because of NATIONAL GRID.Desired Settlement: I wish to have my gas service turned back on before the 14th of November and to have my bill credited for service charges that were not preformed.

Business

Response:

Our records shows that no one called Nationalgrid to open an account and the gas services were turned off. Once the gas was turned off it shows that you called Nationalgrid to open an account. Your gas account was opened from the date of responsibility shown on your lease and the services were restored on November **, 2014. Any additional questions or concerns please call ###-###-####.

Review: I moved out of my apartment at the end of July with a $50+ credit on my National Grid gas account. I had overpaid the previous month. I called four times over the next six weeks to ask that they send my refund to my new address, since I no longer had access to mail at my old address.

Each time I called I was told by a person in the BILLING DEPARTMENT that they were not sure I would get my credit. They did not know if it had already been sent out, they did not know how to check, they did not know how to change it if it had. I was told repeatedly that supervisors would call me back. They set exact times (eg. 8 p.m. or before Friday) and did not even attempt to call.

They are purposely trying to avoid paying my credit -- they are in effect stealing money for services they did not provide.Desired Settlement: They should pay me my credit with interest.

Business

Response:

Spoke with customer and advised that he will receive his refund with in 10 business days

Review: I have been harassed from national grid for almost 3 years, dating back to storm sandy. To get to the point I have not used gas for nearly the whole 3 years. The only thing in or out of my house is a fire place that uses gas. I have bills from the as high as $ 810.41 for services not used. After several days and hours of talking to there customer service, which has gone no where they keep sending me bills and phone calls. As you can see I cant take anymore. There own customer service and billing department have no idea when and how the money owed. Till this day they say I have gas being used when there own people come to read the new meter they say that there is a problem somewhere because the meter sayes I havent used gas...I have a 850 credit score because I pay my bills.There has been a lock from national grid. My next step is to go to court and sue eveyone. My account # is [redacted]Desired Settlement: I want this taken care of and them to say in sorry and leave me alone...

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,[redacted]

Review: My father died in 2012. He lived at [redacted] with his sister in law. When he died I called national grid asked if they needed a death certificate in which they replied "no". They never told me I had to cancel the service in his name and start it in my name and my sister's name who were listed on the house as owners in trust. After he died it legally became ours but the name on the service and on the deed still said [redacted] "In Trust" for [redacted] and [redacted] and my lawyer said it was legal the way it was. We continued to pay the gas and electric no questions asked. My aunt passed away 7/**/2014. I continued paying gas and electric and had many legal affairs to take care of before we could sell the house. No one was living there since July [redacted] and we continued paying. We finally sold the house and the closing was on February *, 2015. I called national grid for a final reading no one would speak to me because it was in my dad's name. I told them the situation but they continued to read off a card the same nonsense that they couldn't legally give me the information. I paid the January and February bills. They still gave me no information. After the closing I received a bill with my address on it with a final reading of $627.13. I find it hard to believe that the final cost could be that much money when no one was living in the house since July and wanted a print out showing the actual usage. They would not give me any information and would not speak to me. The final bill also was to February [redacted]. We did not own the home since February [redacted] and I should not have to pay for time we did not own the home. All I want is a print out showing the actual usage from July *, 2014 to February *, 2015 and I think it should be re-calculated not including the time from February *, 2015 to February [redacted]. I paid $300 of that final bill (for the months of January and February) but I don't want to pay the balance until I see proof that is the correct amount we owe and I don't think I am liable for the time frame of 2/*/15 to 2/**/15. I will be more than happy to pay the balance after I see the proof. Now they are threatening me with a collection agency yet they will not speak to me about this service. His bill account number is [redacted].

Consumer

Response:

At this time, I have been contacted directly by National Grid USA regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]I haven't been contacted by National Grid other than another bill from the collection agency. I tried to contact them by phone (a number was provided on the bill) but no one answered the phone. I tried several times to contact them but no one picks up at that number. I then wrote a letter to them asking for a revised bill and included $50 payment in good faith. I also asked them to give me a print out of what I owe. I haven't heard anything yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].Sincerely,[redacted]

Review: May ** - Set up a remote access turn on date for our gas to connect to our stove

May ** - gas not turned on; called representative that said if the stove was not working to have Super make sure stove connected and to set up an appointment if it is not

May ** - Super checks stove (it is fine) and we set up an appointment for June * (due to weekend and Memorial Day) - representative told me that the gas was turned on and but for some reason not reaching our apartment

June * - National Grid employee (employee #[redacted] came and told us that there was nothing wrong with the gas; that there was an issue with the pipe - he wrote on our "notice" that the pope was blocked and locked our meter

June * - plumber comes and tells us there is nothing wrong with the pipe

June * - we call National Grid to set up another appointment and woman on the phone seems unwilling to give us an appointment for Sunday and keeps asking us plumbing questions we can in no way answer as we are not plumbers; she "sets up" our appointment for Sunday.

June * - call National Grid and found out we DID NOT have an appointment for Sunday. We ask to speak with [redacted] that put me on MUTE while I am explaining the situation after having been transferred multiple time to multiple people. When I am done explaining he asks me "are you done now?" I ask him to repeat what I have said, he says he will not. I know he cannot because after I stopped speaking there was about 1 minute of silence as he had obviously muted me (I could hear the background noise in his office) and was not listening. I asked to speak to someone above him and he told me he was the only person there. I asked for a direct number to someone else, he refused to give another number or extension. I asked for the name of who we spoke to yesterday and he told me "there is no way for him to have this information" and when I was in the process of asking if the notate their systems he said "I am the only person here and I have 16 other calls just write us a letter" and hung up. We now have an appointment for Monday after 6pm - but it is a "not guaranteed" appointment which I am sure it will not be met do to such terrible customer service.

We have been without gas for 17 days due to poor management, rudeness, irresponsibility, and poor customer service.Desired Settlement: We would like to receive compensation for all of the days we have been unable to use our stove - on the form of cash or company credit as it has been 17 days since we have attemtped to turn on our gas.

Additionally, we would like to see disciplinary action towards all of the people involved - primary the [redacted] we spoke to (the name was in the description) for being extraordinarily rude and unprofessional.

Review: I was a National Grid customer in [redacted] from February - May of 2013. I relocated to [redacted].

I spoke with an agent at both Boston and New York National Grids to transfer my account. Not a problem.

On January [redacted], on one of the coldest days of the year, someone gained entry to my apartment and locked our meter. There was no formal call, letter, or notice either to ourselves or our landlord, who lives on premises. I called your offices immediately the next day and found out my account was never set up. Not a problem, I was assured "this happens sometimes". I faxed in all my appropriate documentation to set up an account and was assured that in 2 days, we would receive a call to set up an appointment. 2 days passed and I rang your offices. My documents were not looked at and wouldn't be for 3 more days. This made no sense to me, and the employees wouldn't state a reason (no high volume explanation, no nothing). I offered any support or alternatives, such as going to their offices to alleviate their work. No, they assured me, I should just wait. I kept calling, and no appointment was made as my papers were not looked at.

On February [redacted], now a week later, I received a post-marked file dated January [redacted] stating that National Grid received my documents but did not have appropriate documentation. I provided two forms of ID and a lease (my passport and SSN included). Unbelievable. I called the office immediately and they denied such a paper was delivered to my apartment. I called everyday demanding an appointment as snow, ice, and temperatures dropped. On February [redacted], a customer rep looked at my account and was bewildered -- stating that it appeared my meter was already unlocked and my account had been active all this time. He made an appointment for a rap to come the next morning and unlock the meter. Excellent.

Now, on February [redacted], your reps came into my apartment. My husband and landlord were both present. One of your workers stepped on my cat's tail and it is now fractured. I am unbelievably angry this was the final cherry on top of the miserable, flippant icing on the cake of lies and inefficiency you crafted .

Thanks a lot, National Grid. I had no trouble with you in Boston.Desired Settlement: I request a full refund of my gas for each of the months you failed to charge me, a partial refund for all the takeout food I have had to order for my family for two weeks as we could not cook a single item in the freezing cold, as well as a full refund for all vetrinary services thanks to your damages.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted].

Sincerely,

Review: We made payment for our January 2015 bill in the amount of $92.51 on January *, 2015, through our bank's Online Bill Payment Feature. This transaction was not reflected on our account with National Grid. I have contacted the company, National Grid, approximately five (5) times providing them with a copy of our bank statement and a letter from our bank with the Trace Number for this transaction and customer service keeps relaying that they cannot contact the department handling this particular problem and I will receive a phone call back with a follow-up. This step is not happening. I contacted National Grid on February *, 2015, March **, 2015, March **, 2015, a second time during the week of March **, 2015, and again today, April *, 2015. Today's phone resulted in the representative stating that they have e-mailed the department handling the problem and they will call me back in 24 hours. This is unacceptable. Meanwhile, our bill shows a balance of the $92.51 and is incurring late fees since January 2015. FYI - the number we have been faxing our documents to is ###-###-####.Desired Settlement: I would like for our payment to be posted to our account immediately and all late fees removed.

Business

Response:

all the late payments were removed however our payment processing area is looking for the EFT Transmission Report she can have her back fax that directly to us with the same fax # she used before. I left my name and # for her to call if she has any questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The information that is being requested has been submitted to their office using the same fax number indicated over five (5) times. Staff continues to report that this information has not been received. As of the Week beginning April [redacted], 2015, I have physically mailed in this documentation to their [redacted], ** location.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The only way to resolve your concern is by having your bank fax over the EFT Transmission Report to the fax # you faxed your previous proof which wasn't sufficient. There is no other way to resolve your concern without the information that we are asking for. You spoke with our call center and now this is at the executive level and the request of the EFT Transmission is needed.

Review: Hello,

I ended my National Grid service and closed my account back in February. I never received a final bill. FIVE MONTHS LATER, I received a piece a mail regarding an overdue bill for National Grid from a collection agency. It is unacceptable that National Grid never tried to email me (since I have online billing) or send me a letter after I closed my account to say that I had an overdue bill. SENDING PEOPLE TO COLLECTIONS is a LAST RESORT. National Grid made NO effort to collect the debt before sending me to collections. I have always had excellent credit, and I am concerned that this has affected my credit report. I need to have this remedied as soon as possible.Desired Settlement: I would like to have this removed from my credit report.

Review: On or about June *, 2014, I converted from oil to gas service. A large hole was made by breaking the concrete which was later filled with a blacktop product (tar). that resembled a speed bump. I inquired from the inspecting supervisor representing National Grid when the tar patch would be replaced with concrete and he assured that another crew would return and correct it with concrete. It has been over a year since that day and the condition has not been corrected. I have made calls to National Grid during the course of the year and was told that a repair ticket was in the hands of the outside contractor and I would be notified by him. After one of the many calls I made to National Grid, I was given the name and contact number of the contractor. I did call them and left voice mail messages re" the issue and never received any return calls. Today, June **, I called National Grid again and was told that too much time elapsed for the issue to be resolved. I asked to speak to a supervisor and was placed on hold for approximately 15 minutes and then told that the supervisor was not available but would return my call. Of course that never happened. I am a senior citizen that uses that area where the speed bump is almost every day and I would like it to be repaired the correct way in which it was before the installation of the gas lines. Thank you, I remainDesired Settlement: I would like the tarred speed bump removed and replaced with concrete, That is what I was told would happen but never did.

Consumer

Response:

At this time, I have not been contacted by National Grid USA regarding complaint ID [redacted]